Performance Indicators and Optimisation

Transcription

1 An Intensive 5 Day Training Course Performance Indicators and Optimisation Learn How to Develop a High Performance Culture and Change Organizational Mindset Sep 2017, Paris 28-JUN-17 This course is Designed, Developed, and will be Delivered under IsO Quality standards

2 Performance Indicators and Optimisation Learn How to Develop a High Performance Culture and Change Organizational Mindset Why Choose this Training Course? This Performance Indicators and Optimization training course enables you to implement or upgrade measurement systems in your department or organization. The training course links activity with strategy through success factors and performance measures. This PetroKnowledge training course also clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use. It will also address the human factors and their impact on the implementation of the performance measurement system. You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures including Balanced Scorecard Worksheet. This training course will feature: Integrating performance measures in strategic and operational management systems. How to link Strategy to Operational Activities. How to develop and use performance and result indicators. Understanding success factors. Understanding the role of human factors in the development and implementation of performance measurement system. Methods for developing and implementing a Performance Measurement System. Provision of a practical resource kit for implementing Performance Measurements. Who is this Training Course for? This training course is suitable to a wide range of professionals but will greatly benefit: All personnel involved in developing and implementing Performance Measures. Advisors, planners, and others developing Balanced Scorecards (BSC). Functional, Line and Operational Managers. Process Improvement/Quality managers. Project / PMO Managers. What are the Goals? By the end of this PetroKnowledge training course, participants will be able to: Realize the benefits of utilizing an effective Performance Measurement System. To understand the concept of Strategy and Strategy Execution. Deploy a successful methodology for developing and implementing performance metrics. Address the human factors of implementing a performance measurement system. Design, develop and implement Balanced Scorecard Worksheet as a tool for measuring organizational performance. Evaluate and select success factors/csfs and performance measures/kris/kpis. How will this Training Course be Presented? This PetroKnowledge training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes interactive discussions, delegate engagement, various topic videos, case studies and exercises.

3 Membership No.: Daily Agenda Day One: Understanding the Current Situation and the Need for Change Competency Description: Delegates will be introduced to important topics related Performance Measurements and Change Management and their impact on their organization. Develop and implement performance measurements process Select the appropriate performance indicators for their function Lead and participate in the process of change management Take an active part in developing the steps on how to start the organizational change Help their organization to understand the human factors and their impact on the change What is Performance Measurements and Management? The need for process change and for performance measurement Where do you start with change? What reactions do you anticipate from employees to the change? The influence of leadership and culture on the change How do you obtain organizational buy-in to the change? Current methods of measurement and common failings Day Two: Driving the Organization Strategy through Success Factors Competency Description: Delegates will be introduced to important topics related to Strategy, Strategy Execution and the main barriers to the execution of the strategy. Success factors and their role in developing a performance measurement system will also be addressed. Take an active part in developing the Strategy for their organization Link the strategy to operational activities of their organization Help in removing the obstacles and barriers to strategy execution Take an active part in developing a Balanced Scorecard (BSC) for their organization Develop and Select the appropriate Financial Measurements for their organization Characteristics of good measures Defining Strategy and how to translate it into action and Execution Barriers and Success Factors related to Strategy Execution Balanced Scorecard and the Performance Metrics The 4 Perspectives Defining Critical Success Factors Examples of Specific Metrics Financial Perspective QualIty CertIfICatIOn Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Performance Indicators and Optimisation

4 Day Three: Planning to Deploy and Implement Performance Measurement Competency Description: Delegates will be introduced to important topics related to Organizational Excellence and to the best practices used in the industry for developing the foundations for successful management. Take an active part in developing an Organizational Excellence Model for their organization Actively participate in the selection of Key Performance Indicators (KPI s) for their organization Develop the foundation for the implementation of a successful management system Develop a Standardized Performance Metrics Develop and Select the appropriate Customer Measurements for their organization Characteristics of Key Performance Indicators Organization Excellence Foundation for Successful Management The Best Practice Model How to develop and Standardize Performance Metrics Examples of Specific Performance Metrics Customer Perspective Day Four: Developing and Implementing Success Factors and Performance Measurements (Part 1) Competency Description: Delegates will be introduced to important topics related to the impact of human factors in organizational change and their impact on the development of performance measurement system. They will also be introduced to the four phase model for implementing a successful performance measurement system. Identify and manage the human factors impacting organization change Take an active part in convincing senior management for the need for change Actively participate in the development of the five years business plan for their organization Develop Balanced Scorecards and Strategy Maps for their organization by identifying the success factors of their organization Select the appropriate Process Measurements for their organization Identifying and managing human factors in performance measurement The 4 phase model for implementing a successful Performance Measurement System Implementation Phase 1: Gaining management commitment and selecting a winning team. Implementing Phase 2: Planning for Success Strategic Business Planning Framework Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps Examples of Specific Performance Metrics Process Perspective Day Five: Developing and Implementing Success Factors and Performance Measurements (Part 2) Competency Description: Delegates will be introduced to important topics related to Performance Contracts between functional managers and the CEO of the organization and to the building of Strategy Focused Organizations (SFO). The Kaplan and Norton Six Stage Close-Loop Management System will also be addressed. Key Behaviors: Take an active part in developing and implementing a Performance Contract between the functional managers and the CEO of the organization Develop an Excel Sheet to obtain the final performance score of the organization Actively participate in the development of the foundations to build a Strategy Focused Organization (SFO) Take the lead in developing a Kaplan and Norton model successful Management System Select the appropriate Learning and Growth Measurements for their organization Implementation Phase 4: Performance Contracts Framework Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score Building a Strategy Focused Organization (SFO) Foundation of the best practice model to build the SFO Comprehensive discussion around the Kaplan and Norton Six Stage Close-Loop Management System Examples of Specific Performance Metrics Learning and Growth Perspective Review and wrap up Performance Indicators and Optimisation

5 Performance Indicators and Optimisation Learn How to Develop a High Performance Culture and Change Organizational Mindset Course Dates, Venues and Fees Sep 2017 Paris $5,500 This fee is inclusive of Documentation, Lunch and Refreshments Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. Registration Details Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: Authorisation Authorisation By: Position: Company: Mailing Address: Telephone: Mobile: Fax: In-house Training Maximize your training budget and have several members of your staff, who require specific training, to attend with the advantage of not incurring additional travel costs when attending a public training courses & seminars. Would you like a PetroKnowledge training course delivered at a time or location to suit you? Would you like PetroKnowledge to tailor a course from our comprehensive library of programmes? Or would you like us to create an entirely new, bespoke course to suit the exact needs of your organisation? Working in partnership with our clients, PetroKnowledge provides an enjoyable, creative learning experience that enables participants to develop their skills and knowledge. We can deliver not only generic, off-the-shelf courses from our extensive learning portfolio, but we can provide tailored as well as bespoke learning on any aspect of skill development or knowledge. Our in-house courses are conducted by the same expert trainers who conduct PetroKnowledge public courses so you can be assured they will fulfill the learning objective of any organisation

6 Booking Terms & Conditions Booking Bookings for courses can be made via our website (petroknowledge.com) or by contacting our Registration Desk on or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via /courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge.com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period Attendance Certificate The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion T: F: E: info@petroknowledge.com P.O. Box: , Abu Dhabi, U.A.E.