NEW TELLER CHECKLIST. Business Loans. Product Related Forms/Disclosures Truth-in-Savings Fee Schedule Membership Agreement.

Transcription

1 Teller Name: Start Date: CLASSROOM TRAINING Product Knowledge (Enter Name) has demonstrated a level of product knowledge proficiency acceptable for a new employee. To achieve this proficiency (enter name) has achieved a passing score on all applicable assessments and demonstrated an ability to successfully utilize resources to retrieve unknown information. Deposit Products Basic Savings Kids Savings Fresh Start Savings Secondary Savings Vacation/Holiday Club Certificate of Deposits Money Market/Plus Tax-Deferred Accounts Free Checking Checking Plus Preferred Checking Premium Checking Senior Checking Fresh Start Checking Free Business Checking Business Interest Checking High-Yield Business Checking Business Money Market Overdraft Protection Overdraft Privilege Fresh Start Program Service Products Virtual Branch Mobile Money TouchBanking Bill Pay XL Pop Money Uni$ource E-Statements Telephone Teller Debit Cards Gift Cards Shared Branching ATM Co-OP Network TrueStage Insurance Lending Products Auto Loans Rec. Vehicle Loans CULS Signature Loans Credit Card Line of Credit HELOAN/HELOC First Mortgage Student Loans Share/CD Secured Loan Business Loans Product Related Forms/Disclosures Truth-in-Savings Fee Schedule Membership Agreement Deposit Products Service Products Lending Products

2 Regulations (Enter Name) has demonstrated a level of proficiency acceptable for a new employee with the regulations list below. To achieve this proficiency (enter name) has completed all courses and achieved a passing score on all assessments through CPD Online. In addition, he/she demonstrated the ability to apply the regulations to the teller position by achieving a passing score on the Regulation Review assessment. Regulations Bank Secrecy Act Reg CC Reg D Red Flag Reg E Member Privacy Harassment Bank Secrecy Act Regulation CC Regulation D Red Flag Member Privacy Harassment Reg Review **There is no assessment for Reg E. Cash Handling (Enter Name) has demonstrated a level of cash handling proficiency acceptable for a new employee. To achieve this proficiency (enter name) has completed the Money, Money, Money and Handling It course and achieved a passing score on the assessment. Cashing Handling Currency Security Features Detecting Counterfeits Proper Cash Control Cash Storage Cash Disbursing Procedures Cash Handling

3 Negotiable Instruments (Enter Name) has demonstrated a level of proficiency with negotiable instruments acceptable for a new employee. To achieve this proficiency (enter name) has completed the Negotiable Instruments course and achieved a passing score on the assessment. Negotiable Instruments Types of Negotiable Features of a Check Six Elements of Negotiability Instruments Acceptable Endorsements Detecting Check Fraud TrueChecks Check Holds Negotiable Instruments Portico (Enter Name) has demonstrated a level of Portico proficiency acceptable for a new employee. To achieve this proficiency (enter name) has completed three Portico courses and achieved a passing score on the assessment. Portico Log In Open a Teller Drawer Close a Teller Drawer Locate a member Cash Deposit Check Deposit Place a Check Hold Cash Withdrawal Cashier s Check Money Order Loan Payment Credit Card Payment Research Account History Print Statement/Account Cashing Checks History On-Us Checks for nonmembers Wire Transfers Skip Pays Event tracking tickets Inputting a referral Printing Temporary Checks Portico 1 Portico 2 Portico 3

4 Misc. (Enter Name) has demonstrated a level of proficiency acceptable for a new employee with the Misc. items listed below. To achieve this proficiency (enter name) has completed attended courses and achieved a passing score on the assessment. Shared Branching Rules/Guidelines Locating CUs/Members Processing transactions Account Ownership Types of account ownership Service Expectations 5 Teller Service Expectations Identifying Owners & Authorized Users Shared Branching Account Ownership Service Expectations MVV (Enter Name) has demonstrated a level of proficiency acceptable for a new employee with the mission, vision, and values. To achieve this proficiency (enter name) has completed the MVV Challenge. MVV Challenge Recite MVV Interpret MVV Assessment MVV Challenge

5 Final Training Assessment Assessment Score Final Assessment: ON THE JOB TRAINING On the Job Training Phase 1 (Enter Name) will be assigned a teller drawer and begin performing transactions. All transactions performed will be supervised by a branch manager or lead teller and all checks must be approved prior to negotiation. The following tasks should be trained during this phase: Task Trained Proficient Notes Branch Hours Branch Security Procedures Opening Your Teller Drawer Organizing a Teller Drawer including bank facing your drawer, bundling cash and coins, and bait money/alarms Buying/Selling Cash to/from vault Buying/Selling Coin to/from vault Scanning Checks Teller Closing Procedures Ordering Checks Utilizing Event Tracker **On the Job trainer note: Please indicate when the task is trained AND when the new employee is able to perform the task with minimal assistance. (Enter Name) will graduate to Phase 2 when he/she and (enter manager name) are confident in (Enter Name) s ability to process transactions without assistance. An example of Phase 2 readiness is: appropriately processing common transactions without assistance or asking the supervising party questions.

6 Phase 1 should take approximately 5 days; however, the transition to Phase 2 should reflect (Enter Name) s progress. On-the-Job Trainer s Phase 1 Comments: On the Job Training Phase 2 (Enter Name) will begin performing transactions on his/her own. All checks over. The following tasks should be trained during this phase: Task Trained Proficient Notes Branch Opening Procedures ATM Deposits Night Drops Cash Advances Redeeming Bonds **On the Job trainer note: Please indicate when the task is trained AND when the new employee is able to perform the task with minimal assistance. (Enter Name) will graduate to Phase 2 when he/she and (enter manager name) are confident in (Enter Name) s ability to make appropriate check decisions when negotiating checks over $1,000 and can perform the Phase 2 tasks with assistance. An example of Phase 3 readiness is: making appropriate check hold decisions for checks over the threshold amount and performing the Phase 2 tasks with minimal assistance. Phase 2 should take approximately 2-3 weeks; however, graduating from Phase 2 should reflect (Enter Name) s progress. On-the-Job Trainer s Phase 2 Comments: Additional Development Opportunities (Enter name) is encouraged to continue their development by taking advantage of the following development opportunities. Continue to Study Product Knowledge The Credit Union Difference CPD Online Course 1004A Note Pass Simulation CPD Online Couse #FC131 Frontline Basics Refresher CPD Online Course #FC142

7 Credit Union Sales Full Module CPD Online Course Series o Introduction to Sales A1002A o Plan for Successful Sales A1002B o Recognize Needs A1002C o Inquire and Listen A1002D o Describe Benefits A1002E o Expedite the Sale A1002F o Credit Union Sales Final Exam A1002X