Leading From Within. Leadership for a global marketplace. w w w. AT X C O. c o m 2011 Action to Excellence, Inc. All rights reserved.

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1 Leading From Within Leadership for a global marketplace w w w. AT X C O. c o m September 2011

2 The Impact of a Leader Raising Productivity and Profitability

3 Program topic outline The Impact of a Leader A practical approach to leadership development Leadership development to build capacity and consistency Leading From Within Action to Excellence There will be miscellaneous exercises throughout, participant involvement is welcomed

4 The dominant competitive weapon of the future is the education and skills of the workforce. Lester Thurow Sloan School of Management

5 A practical approach defined Leadership Development

6 The research Twelve (12) years of research with clients spanning four different industry sectors Insert picture of LFW Manual Manufacturing (semi-conductor, food, industrial equipment) Healthcare (small and large hospitals, private clinics) Service (banking, financial services) Government (state and local)

7 The research manager-leaders assessed for their leadership competencies Insert picture of LFW Manual Almost 400 Direct Reports Continual improvement imbedded into the design

8 The research Common / unique knowledge, skills, and behaviors desired of leaders across all sectors Insert picture of LFW Manual It all comes down to behavior and a view of leadership Anyone can learn to be an effective leader

9 General findings Effective Leaders Are committed to the organization's goals. Foster and maintain a work environment where people are emotionally and intellectually challenged. Build an energetic and positive attitude in others and inspire them to do their very best. Create a shared sense of purpose where people are more inclined to invest energy and time in their work.

10 Emerging from the study is Leading From Within, a program that addresses leadership from three vantage points: Executive-level Mid-level Individual contributor or team-leader level

11 Putting a DEVELOPMENT framework in place Strongly linked to existing systems and organization needs Proactive sponsorship by 5. site leadership. 1. Multiple solutions for typical 2. learning challenges Measurable in both a quantitative and qualitative manner Visible and available to leaders in an accessible manner

12 WIIFM can best be answered through the Leadership Equation

13 The Leader Equation 'The extent to which you are perceived as being an effective leader is directly proportional to the extent to which people feel, after each interaction with you'.

14 Everything a leader does, or does not do, adds to, or subtracts from, that person s ability to be an effective leader

15 Leadership Development Building Capacity and Consistency

16 Development as an Initiative Career Development An individual perspective on future growth opportunity and role preparation, driven by motivation and rewards Employee Development An organization perspective on providing learning experiences in the workplace to build organizational capability for continuing improvement

17 Competence Level A Development Framework builds Individual CAPABILITIES Performance Excellence + Development Objective Performance excellence Driven by the Individual Focus management on Capability drives development Supported by the Company In many cases, intentful planning or crisis Training 0 Not Yet Competent - Objective Competency attainment Driven Most organizations by the company do a reasonably Focus on good Competency job in this area Supported by the Individual

18 Competence Level Capabilities tend to be in the DEVELOPMENT frame of the model Performance Excellence Not Yet Competent + Leadership - Self-Discipline and Responsibility Planning and Organizing Customer Focus Teamwork / Interpersonal Motivation and Initiative Business and Technical Knowledge Formal Education Accuracy and Thoroughness Job Knowledge Results Orientation Problem-Solving Management Skills Effective Communication Output Safety Task Specific 0

19 Pillars of Leadership F o r w a r d - T h i n k e r K n o w l e d g e H o n e s t y C o m m u n i c a t o r P u r p o s e - D r i v e n I n s p i r i n g A m b i g u i t y

20 Leading from Within Leadership in a global marketplace

21 Leadership Development Content Areas Effecting Change Re-directing the Team Principled Leadership Understanding Self & Others Communication Taking a stand Success by the Numbers Operational Accountability Strategic Leadership Broadening Perspectives Managing Performance Individual Accountability The Leader Within the individual, the group, and the organization Organizational Behavior Group Competencies Operational Management Managing Commitments Hiring, Interviewing, and Retaining HRM 101 Conflict Difficult People Incongruent Directions Followership, Motivating Others Lead, Follow, or Developing a Team Approach Team Problem-Solving

22 Program Methodology Design Features Each module 4-hours in length Grounded-theory tools and techniques Role-plays and Case-studies Participant engagement to enhance learning Action-learning skill-practice between structured sessions

23 Program Methodology Materials Custom-designed by ATX Associated copyright materials Handouts augment structure Serves as resource library

24 Foundation Modules

25 Competency Modules Communication and the Art of the Question Employment Law and the Workplace Setting Expectations and Giving Performance Feedback Motivating and Cultivating Institutional Knowledge Hiring, Interviewing, and Techniques to Enhance Employee Retention Managing Group and Organizational Conflict Conducting Effective Meetings and Managing Time Performance Management and Progressive Discipline Improving Service from the Customer s POV Setting Direction and Maintaining Accountability

26 Capstone Modules

27 Project and Follow-up Project Component Participants work on a selected project that has value-added benefit to their company, using learnings from the program Follow-up Feature A follow-up session is conducted 60-days after completion of the program to review progress of skill integration of leadership practices and project status

28 Action To Excellence

29 Action to Excellence, Inc. Who we are Service Mission ATX works with organizations to develop a collaborative, improvement-focused workforce. Leading from Within ~ Flagship leadership development program ATX Principals & Expertise CQI, LEAN Methods and Leadership Development Over 30-yrs collective experience in Multiple Industry Sectors Graduate Business Education Studies Service & Product Solutions

30 Some of our clients who have selected ATX and Leading From Within Claremont Savings Bank

31 Action to Excellence, Inc. Who we serve A Vermont-based consulting firm, ATX serves clients in over a dozen states and Canada. With approximately 45 client projects annually, ATX strives to help clients create high-performing organizations. Contact ~ Dave Rogerson or Bob Brown PO Box 2143 S.Burlington, VT

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