Learning Objectives. Introductions. Copyright 2017 AHVRP. Do not copy, duplicate, forward or distribute. 1
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1 Best Practices in Successfully Training Volunteer Mentors Mandy Guest, MA, CAVS Director, Volunteer Services and Gift Shop Houston Methodist Hospital Houston, TX Gabrielle Montoya, LMSW Project Specialist Houston Methodist Hospital Houston, TX Learning Objectives Learn different methods, using various mediums, to train volunteer mentors on the best ways to utilize volunteers. Identify which methods will best fit your program and hospital. Introductions Speaker intros Group introductions Group expectations duplicate, forward or distribute. 1
2 Houston Methodist Hospital Houston Texas Medical Center 7 Hospitals in Greater Houston Area 6,187 Employees 900 Operating Beds 310,045 Outpatients Visits 36,680 Admissions 1,498 Affiliated Physicians 67,720 Emergency Room Visits Recognition & Awards Sports Teams and Fine Arts Houston Methodist Hospital is proud to be the official health care provider for: duplicate, forward or distribute. 2
3 Affiliations HMH Volunteer Services Active volunteers in OVER 36 assignments Staff: 1 Administrative Coordinator 1 Intern 2 Volunteer Coordinator 1 Senior Volunteer Coordinator 1 Project Specialist 1 Director Quantifying the Quality of Service We Provide Volunteer Programs 2015 hours 2016 hours Volunteers Long-Term 33,333 36,126 Experience Education and 11,211 10,803 Spiritual Care 6,323 6,605 Caring Teens 13,098 15,436 Community Partners and 1-Day Events 16,160 15,197 Visitors 10,511 11,652 Other 1,781 1,246 Total hours: 92,417 97,065 volunteers: Number of 997 1,171 duplicate, forward or distribute. 3
4 Background on the Issue Why we are here today Unengaged mentors Volunteers want to see the WIIFM How we have to think differently Continuously engage mentors in various ways Implementation Ideas Mentor Newsletter Mentor Toolkit Intranet forms Assignment Specific Training Checklists Mentor Awards New Volunteer Check-In s Annual Evaluations Mentor Newsletter Topics include: Recognizing and Including your Volunteers How to Prepare for a New Volunteer 15 Ways to Appreciate your Volunteer What Can My Volunteer Assist With? Tips for Retaining a Volunteer Volunteer Suggestions Volunteer Office Suggestions duplicate, forward or distribute. 4
5 Mentor Toolkit Packet of resources a mentor can use Birthday cards Blank certificates Welcome Banner Volunteer office business cards Any other volunteer appreciation or engagement tools Intranet Forms for Volunteer Needs Assignment Specific Training Checklists Make sure your volunteers are trained on baselines correctly Engage mentors in the training process- have them review checklists periodically Offered for every volunteer assignment duplicate, forward or distribute. 5
6 Mentor Awards New Volunteer Check-in s Easy and fast way to check in with your new volunteers. Catch up with them in the very early stages of their assignment Annual Evaluations Keeps mentors tuned in to their volunteers Allows quality conversations between the mentor and volunteer Provides an outlet for valuable feedback duplicate, forward or distribute. 6
7 When Is It Time To Cut Ties With a Department 1. Not being prepared for a volunteer 2. Lack of commitment to agreement 3. Different expectations of what a volunteer is 4. Negative feedback from the volunteer 5. Low return on investment Share Your Feedback Tell us your stories about Mentor Engagement. duplicate, forward or distribute. 7
8 Presenter s info Mandy Guest Houston Methodist Hospital ahguest@houstonmethodist.org Gabrielle Montoya Houston Methodist Hospital gmontoya2@houstonmethodist.org Thank you for your time! Please remember to complete your evaluations which can be left at your table. duplicate, forward or distribute. 8
TODAY S OBJECTIVES B L A I N E H O U S E C O N F E R E N C E O N V O L U N T E E R I S M V O L U N T E E R M A N A G E M E N T 1 0 1
TODAY S OBJECTIVES Create a baseline understanding of the volunteer management process Introduce tools and resources to help build program infrastructure to support the volunteer management process Understand
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