Quality and Process Improvement
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1 Unit 17: Unit code Quality and Process Improvement H/615/1491 Unit level 4 Credit value 15 Introduction Quality has always been the key to business success and survivability, but it requires organisations to allocate a lot of effort and resources to achieve it. The key to providing quality services and designing top quality products lies in the strength and effectiveness of the processes used in their development; processes which must be constantly reviewed to ensure they operate as efficiently, economically and as safely as possible. This unit introduces students to the importance of quality assurance processes in a manufacturing or service environment and the principles and theories that underpin them. Topics included in this unit are: tools and techniques used to support quality control, attributes and variables, testing processes, costing modules, the importance of qualifying the costs related to quality, international standards for management (ISO 9000, 14000, 18000), European Foundation for Quality Management (EFQM), principles, tools and techniques of Total Quality Management (TQM) and implementation of Six Sigma. On successful completion of this unit students will be able to illustrate the processes and applications of statistical process, explain the quality control tools used to apply costing techniques, identify the standards expected in the engineering environment to improve efficiency and examine how the concept of Total Quality Management and continuous improvement underpins modern manufacturing and service environments. Learning Outcomes By the end of this unit students will be able to: 1. Illustrate the applications of statistical process control when applied in an industrial environment to improve efficiency. 2. Analyse cost effective quality control tools. 3. Determine the role of standards in improving efficiency, meeting customer requirements and opening up new opportunities for trade. 4. Analyse the importance of Total Quality Management and continuous improvement in manufacturing environments. 175
2 Essential Content LO1 Illustrate the applications of statistical process control when applied in an industrial environment to improve efficiency Quality control: The tools and techniques used to support quality control Attributes and variables Testing processes Quality tools and techniques, including SPC Designing quality into new products and processes using Quality Function Deployment (QFD) LO2 Analyse cost effective quality control tools Quality costing: Costing modules The importance of qualifying the costs related to quality How costs can be used to improve business performance LO3 Determine the role of standards in improving efficiency, meeting customer requirements and opening up new opportunities for trade Standards for efficiency: The history of standards The role of standards and their importance in enabling and supporting trade and industry Standards for measurement International Standards for management (ISO 9000, 14000, 18000) European Foundation for Quality Management (EFQM) as an aid to developing strategic competitive advantage LO4 Analyse the importance of Total Quality Management and continuous improvement in manufacturing environments Overview and function of quality: The importance of quality to industry: how it underpins the ability to improve efficiency, meet customer requirements and improve competitiveness Principles, tools and techniques of Total Quality Management (TQM) Understanding and implementation of Six Sigma 176
3 Learning Outcomes and Assessment Criteria Pass Merit Distinction LO1 Illustrate the applications of statistical process control when applied in an industrial environment to improve efficiency P1 Review the tools and techniques used to support quality control P2 Describe the processes and applications of statistical process control in industrial environments M1 Explain the role and effectiveness of the quality tools and techniques used within an industrial environment D1 Suggest justified recommendations for the application of statistical process control in an industrial environment to improve efficiency LO2 Analyse cost effective quality control tools P3 Analyse the effective use of quality control tools and techniques P4 Analyse costing techniques used within industry M2 Determine with justification the quality control tools and techniques that could be used to improve business performance D2 Develop a process for the application of an extensive range of quality control tools and techniques with emphasis on costing LO3 Determine the role of standards in improving efficiency, meeting customer requirements and opening up new opportunities for trade P5 Determine required standards to improve efficiency, meet customer requirements and open up new opportunities for trade M3 Discuss the importance of standards applied in the engineering environment D3 Illustrate a plan for the application of international standards that would improve efficiency, meet customer requirements and open up new opportunities for trade 177
4 Pass Merit Distinction LO4 Analyse the importance of Total Quality Management and continuous improvement in manufacturing and service environments P6 Analyse the principles, tools and techniques of Total Quality Management and continuous improvement P7 Analyse how the concept of Total Quality Management and continuous improvement could help in delivering high quality performance within businesses M4 Discuss how the appropriate application of Total Quality Management and continuous improvement in tools and techniques affect quality performance in the manufacturing and service environments D4 Analyse how the appropriate application of Total Quality Management and continuous improvement in tools and techniques affect quality performance in the manufacturing and service environments 178
5 Recommended Resources Textbooks OAKLAND, J.S. (2003) Total Quality Management: Text with Cases. 3rd Ed. Butterworth-Heinemann. SLACK, N., CHAMBERS, S. and JOHNSTON, R. (2016) Operations Management. 8th Ed. Essex: Pearson Education Limited. Links This unit links to the following related units: Unit 49: Lean Manufacturing 179
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