GLS Conference 4: FUTURE OF WORK IN NON-PROFITS: Ideas for New and Sustainable Solutions

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Geraldine Harvey
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1 8:30am 9:00am 9:00am 9:15am 9:15am 10:15am 10:15am 10:45am 10:45am 11:30am 11:30am 12:00pm Registration Welcome Address DAY 1 - AGENDA Keynote Building a Sustainable Non-profit Sector By Andrew Donne Andrew Donne, CEO of Endeavour Foundation shares the mindset that they are a social enterprise, or a profit-for-purpose organisation, rather than simply a non-profit. Throughout its history, the foundation has seen the value of growing independent income streams, reducing reliance on government and thereby creating a strong platform for advocacy. By applying business thinking to social issues, Andrew will share the key success factors required for organisations to establish a sustainable for-purpose model; and how to reshape their systems, people and processes in order to achieve it. Networking Break Keynote Learning from the Globe Non-profit Organisation Models across Countries and Best Practices for Singapore By Darren Gibson and Samir Bedi With disruptive innovation, non-profit organisation models are quickly changing all around the world. Increased access to information and networks have transformed the fundraising strategies of non-profit organisations. If correctly tapped, disruptive innovation can contribute significantly to a sustainable social service. On the people development front, NCSS has rolled out a Volunteer Resource Optimisation model to identify job roles and re-design jobs of staff and volunteers that are more impactful and focused on core activities that benefit social service organisation s clients. Darren Gibson and Samir Bedi will share on how technology and innovation supports non-profit organisations and increase volunteer impact. They will share on key success factors of non-profit organisation models all around the countries and best practices that can be adopted by Singapore non-profit organisations. Darren Gibson and Samir Bedi will also share how innovation and human capital can contribute significantly to a sustainable and impactful non-profit sector. Keynote The Future of Non-Profits Future Skills required from Non-profit Leaders and Practitioners By Dilys Boey and Teresa Mok In today s disruptive landscape, it is important for leaders to go beyond their traditional management style to navigate social service in a rapidly changing environment. Dilys and Teresa will deep dive into key future skills that social service organisations need to equip their future non-profit leaders to enable them to be critical levers for success and growth. 1

2 12:00pm 1:30pm 1:30pm 2:00pm 2:00pm 3:00pm 3:00pm 3.30pm 3:30pm 5:00pm 5:00pm 5.30pm Lunch and Networking Break Interactive Activity By Callista Ng DAY 1 - AGENDA Conference participants (you) will be polled across key issues on talent development, attraction, retention and succession planning. Keynote The Employee Value Proposition in Non-Profit The Brand that the Sector Stands for to Attract, Retain and Motivate Talent By Samir Bedi and Jia Yong Goh Creating a strong employee brand is more important than ever for non-profit organisations to become an Employer of Choice in the competition for talent. The key to strong employer brand is to align employees around a mission, which is the very core of non-profit organisations. Samir and Jia Yong will be giving you insights into frameworks to create a compelling employer brand. They will also highlight current trends and best practices, supported by success stories of a strong employer brand on attracting, retaining and motivating talent, and tips for planning for change. Why would someone choose to work in your organisation? Are your managers and employees living your brand? Are you visible to your talent pool? How can you instil your brand in your employees behaviour? Networking Break Plenary Discussion Leadership and Total Rewards Moderated by Eng Chuan Choo Attraction, retention and motivation of talent has always been a key issue in non-profit sector. With an increasingly diverse and shrinking workforce, non-profit organisations need to constantly innovate and adapt to remain nimble. What are some of the key rewards and leadership challenges that you are facing in your organisation? Are non-profit organisation paying enough to attract the right talent? What leadership qualities must future social workers possess? How can non-profit organisations develop the next generation of leaders? Making It Real Action Items from the Leadership Conference Moderated by Samir Bedi 2

3 5.30pm 8:30am 9:00am 9:00am 10:30am 10:30am 11:00am 11:00am 12:30pm 12:30pm 12:45pm 12:45pm End of Conference Registration DAY 2 - AGENDA Master Class Enabling Attraction of Talent By Callista Ng and Teresa Mok A hands-on working session where participants will be developing an Employee Value Proposition to attract talent, supported by recruitment tools and techniques. Case studies will be shared. This session is complementary and builds off the keynote - The Employee Value Proposition in Non-profit Networking Break Master Class Enabling Motivation and Retention of Talent By Jia Yong Goh and Sacha Tong A hands-on working session where participants will be designing performance goals, career systems and reward programs. Closing End of Conference 3

KNOTE SPEAKERS Andrew Donne Chief Executive Officer, Endeavour Foundation Andrew Donne was appointed Chief Executive Officer of Endeavour Foundation in 2016, following more than a decade of senior

4 KNOTE SPEAKERS Andrew Donne Chief Executive Officer, Endeavour Foundation Andrew Donne was appointed Chief Executive Officer of Endeavour Foundation in 2016, following more than a decade of senior leadership within the organisation. Endeavour Foundation occupies a unique position as one of the largest, longest serving independent disability support providers in Australia and is known for taking a strong public position on issues of importance to people with intellectual disability and families. With a mission to make possibilities a reality, Endeavour Foundation partners with people with a disability at home, in daily life, at work, in social and community participation, and relationships and independence. Endeavour Foundation s 2,500 staff support more than 4,000 people with a disability. Its 280 service locations are spread from North Queensland to the southern coast of Victoria, almost 3,000km away. Endeavour Foundation was among the vanguard of organisations advocating for the introduction of the National Disability Insurance Scheme (NDIS) and is committed to the NDIS aims of choice, control and independence for people with a disability. This landmark social reform is creating incredible market disruption by establishing a customer-driven market for disability support services for the first time. As the head of one of Australia s largest disability service providers, Andrew s priority is to provide strong, stable leadership and clear direction for Endeavour Foundation, anticipating and adapting to the NDIS, and reshaping almost every facet of the organisation in response. He is committed to ensuring the needs and interests of people with a disability and their families are first and foremost in all Endeavour Foundation decisions; implementing strategic changes so that the organisation s services and structure are well-suited to a rapidly changing sector; and honouring the organisation s legacy by ensuring there is a strong financial base for the future. Under Andrew s leadership, Endeavour Foundation proudly became the largest employer of people with an intellectual disability in Australia, and we now have 2,368 supported employees. Andrew also holds extensive commercial experience from Linfox Transport, Shell, Pacific Dunlop and McDonalds, and seeks to combine business thinking with values-based leadership. 4

KNOTE SPEAKERS Darren Gibson Partner,, APAC People Advisory Services Managing Partner, Darren Gibson is a Partner at in and he leads the Asia Pacific Advisory Services business which focuses on

This includes, Mobility and immigration, remuneration and reward, HR technology and Systems, Talent management, and organisational performance (including Change management, organisational design, HR

5 KNOTE SPEAKERS Darren Gibson Partner,, APAC People Advisory Services Managing Partner, Darren Gibson is a Partner at in and he leads the Asia Pacific Advisory Services business which focuses on delivering the part of the organisational strategy that is dependent on people. This includes, Mobility and immigration, remuneration and reward, HR technology and Systems, Talent management, and organisational performance (including Change management, organisational design, HR process improvement and M&A). Darren has run large practices and spent the majority of his working career focusing on the areas of People Change, HR, HR Management and Workforce Planning. He has a particularly strong track record assisting clients plan for future growth or changes in their operating model and managing labor costs. With over 25 years experience working in multinational matrix corporations, he has operated at a HR operational, tactical, planning and strategic level, as well as running a global consulting competency. He is a global thought leader in Talent Management, Workforce Planning, Industrial Relations and Rostering. As PAS Area Leader for Asia Pacific he will focus on accelerating growth in the Area s mature and developing markets, strengthening the PAS offerings in Oceania and focusing on developing South-East Asia, China and Korea. Darren has worked with National Disability Services to transform the workforce capability and capacity for the professionals and semi-professionals in the disability sector. Samir Bedi Partner, APAC Quality and Innovation, Leader Samir Bedi is a Partner at in, Singapore. He has extensive consulting experience and has worked with several organisations in the areas of business strategies linked to people-organisation dynamics across ASEAN. His experience includes all aspects of Human Resources Consulting, particularly in the areas of: Organisation Structuring and Manpower Planning Creating Differentiated Reward Programs Developing a High Performance Culture Integration of Performance and Reward & Talent Programs HR Process Review and Audit Prior to joining he worked with Aon Hewitt and Coca-Cola. Samir is an Adjunct Professor at Singapore Management University teaching Performance Management and Compensation. He has worked closely with Social Services sector under National Council of Social Service (NCSS) to develop performance and rewards tools and systems and Talent Handbook and My Career Guides for Social Services. 5

In her capacity as ASEAN People Advisory Services Leader, she manages the ASEAN practice offering mobility, talent, rewards, performance and workforce analytics solutions to clients.

6 KNOTE SPEAKERS Dilys Boey Partner, ASEAN People Advisory Leader Dilys Boey is a Partner at and leads the (PAS) practice across ASEAN. Dilys has dedicated her career of over 24 years to understanding and working with corporations on various challenges with people, culture and organisation. In her capacity as ASEAN People Advisory Services Leader, she manages the ASEAN practice offering mobility, talent, rewards, performance and workforce analytics solutions to clients. She is also leading the development and growth of the practice in talent acquisition and capability building across the practice areas. Dilys has worked with a myriad of clients ranging from public sector organisations, professional services, retail, financial services and manufacturing. She works with clients when their businesses restructure, during mergers and acquisitions, or in the implementation of digital, technology and robotics. She works with her clients to build organisation capability and competencies, manage change, in workforce optimisation initiatives, talent strategies, business process improvements and operating model design. She also works with clients to develop and build workforce capability as companies grow or seek to improve business output and productivity. Within Ernst & Young, Dilys is also actively involved in building the capability of the team through identifying new talent, developing and retaining talent within the Firm. She enjoys leading and supporting initiatives within the Firm, particularly in various diversity programs, work-life balance initiatives and in efforts to continually innovate the way we work and interact at Ernst & Young. Teresa Mok is a Director with Ernst & Young Advisory s People and Organisation Change practice with over 15 years consulting experience. She has led teams to work with public and private organisations in areas such as change management, HR service delivery, talent management and competency development, service excellence, strategy reviews and business process reengineering. Teresa Mok Director, Prior to joining, Teresa led a business unit overseeing the development and delivery of Executive Education at the Lee Kuan Yew School of Public Policy. In addition, Teresa has worked at the Singapore Economic Development Board and the Ministry of Trade and Industry. 6

KNOTE SPEAKERS Callista Ng Manager, Callista Ng is a Manager at in the, Singapore.

Behavioral & Technical Competency Development, Job Analysis & Compensation Benchmarking Design Performance Management Design Employee Value Proposition & Communications Corporate Governance & Board

7 KNOTE SPEAKERS Callista Ng Manager, Callista Ng is a Manager at in the, Singapore. She has over 10 years of consulting experience and has worked with several organisations in the areas of talent & organisation development, leadership assessment & development, and board effectiveness review. Her experience includes various aspects of Human Resource Consulting and Board Review, particularly in the areas of: Talent Management, Leadership Assessment & Development and Succession Planning Behavioral & Technical Competency Development, Job Analysis & Compensation Benchmarking Design Performance Management Design Employee Value Proposition & Communications Corporate Governance & Board Evaluation Prior to joining she worked with Heidrick & Struggles, and before that, with Aon Hewitt & Mercer. Jia Yong Goh Director, Jia Yong is a Director at in, Singapore. He has extensive consulting experience and has worked with several organisations in the areas of business strategies linked to people-organisation dynamics in Singapore. His experience includes all aspects of Human Resources Consulting, particularly in the areas of: Organisation Structuring and Manpower Planning Developing a High Performance Culture Talent Management, Leadership Development and Succession Planning Business Process Review and Optimisation Prior to joining he worked with a management consulting firm, and before that, with the Ministry of Defence, Singapore as an officer in the Singapore Army. Eng Chuan Choo Partner, Corporate & International Tax Services, Eng Chuan is a senior partner with Ernst & Young. He has over 30 years of experience in tax and has consulted with local and multi-national companies on both inbound and outbound investment into and from Singapore. His main areas of expertise are in international cross-border taxation and restructuring of groups and family business prior to a public-listing. He has also assisted a wide variety of clients with their corporate tax compliance matters in Singapore and liaising regularly with the Inland Revenue Authority of Singapore on tax queries, issues and rulings. His range of clients include diversified large family-owned business including food and beverages companies, hotels, manufacturing and trading companies, technology companies, constructions companies, pharmaceutical industries, shipping enterprises and government agencies. Outside the firm, he serves as the Chairman of Singapore Cancer Society and was a board member of Singapore Civil Service College for six years. 7

Sacha Tong is a Director at in, Singapore. She has nine years of consulting experience with a focus on Customer Service Management, strategy and Industry studies.

8 Sacha Tong is a Director at in, Singapore. She has nine years of consulting experience with a focus on Customer Service Management, strategy and Industry studies. Prior to joining Ernst and Young, Sacha was with an international bank, managing corporate financing to Small and Medium Enterprises. Her clients included companies from the retail, food & beverage, fishery and manufacturing industries addition. Sacha Tong Director, 8

FEES CONFERENCE FEES (INDIVIDUAL RATE)* Early Bird Promotion (Valid from 31 Jan to 28 Feb 2018) Registered Charities and IPCs SGD250 Others SGD420 Standard Pricing SGD270 SGD450

benefit from this conference. Government agencies and statutory boards are not eligible for bundle promotion.

entitled to. Conference fees for the other 2 pax from the same organisation will not be collected.

9 FEES CONFERENCE FEES (INDIVIDUAL RATE)* Early Bird Promotion (Valid from 31 Jan to 28 Feb 2018) Registered Charities and IPCs SGD250 Others SGD420 Standard Pricing SGD270 SGD450 # Bundle Promotion We are pleased to share that we will sponsor 2 seats for every 3 paid seats registered by organisations so that more people in the non-profit community can benefit from this conference. Government agencies and statutory boards are not eligible for bundle promotion. For instance, if the organisation registers for 5 pax, the organisation will be billed conference fees for the first 3 pax, according to the price category the organisation is entitled to. Conference fees for the other 2 pax from the same organisation will not be collected. Closing Date For enquiries, please contact us at: 20 April socialserviceinstitute@ncss.gov.sg Tel: *Note: Conference Fees stated is before GST. This conference pass gives you access to a 1.5 days of keynote speeches, panel discussion and Master Class. Lunch is provided. Funded by Supported by Organised by 9

Voluntary Welfare Organisations: how boards can help in human capital management

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