Position Description Carers Victoria General Manager Business Support

Transcription

1 Position Description Carers Victoria General Manager Business Support The Position Carers Victoria is seeking to appoint an ideal candidate to the role of General Manager Business Support to direct and manage innovative business development and commercial support across the organisation. The incumbent has direct responsibility for Finance, Payroll, Procurement, ICT, commercialising products and Sales. The position will be responsible for implementing commercial business development and entrepreneurial initiatives and projects to improve performance, productivity and revenue diversification across all functions of the organisation. As such, the incumbent will have a major role in implementing the strategic and operational plans of the business in collaboration with the CEO. Reporting to the CEO, the General Manager Business Support will establish and further develop key strategic relationships with internal and external stakeholders to ensure the Finance, Payroll, ICT and Procurement departments are adding value to the business. The General Manager Business Support will provide appropriate advice and support on all commercial and financial matters. The incumbent will deliver a range of commercial and financial outcomes including, but not limited to: strategic business planning, budgeting, forecasting, analysis and reporting, new business modelling and commercial initiatives, and operational improvement such as providing advice and support in managing and improving business processes and systems. The incumbent will be expected to apply their significant commercial acumen and experience in the delivery of business goals and objectives, budget targets and reporting requirements through the ongoing development of sophisticated commercial modelling and analysis, to provide strategic commercial and financial advice and support to the CEO. The position has direct responsibility for the organisation s purchasing and finance functions and will work as part of the Leadership team. The major challenges for the role in the first 12 months will be as follows: Supporting the development of a commercial Business Strategy Developing an ICT Strategy to support the new Strategic Plan, including ongoing evaluation of the organisation wide integrated carer IT system Supporting the success of the Fundraising Strategy Developing unit costing for our services and educating the organisation on its value and usage Supporting service reviews and new business opportunities with financial analysis Supporting the implementation of organisation wide KPIs Implementing our Investment Strategy Enhancing the Financial and Reporting systems Supporting the development of an online service delivery capability for carers Reviewing all areas of Business Support to ensure efficient and effective practices are implemented. KRA s are determined by the Strategic and Operations planning cycle. Background Established in 1992, Carers Victoria has grown from a small group of carers who met in a church hall in Kew into a vibrant peak body that represents and supports caring families throughout Victoria. Working closely with carers who provide care and support to family members and friends who have a Page 1 of 6

2 disability, mental illness, chronic condition, terminal illness or who are aged, Carers Victoria assists in the improvement of the lives of caring families. Carers Victoria focuses on improving the health, wellbeing, resilience and economic security of caring families through advocacy for systemic change, research, policy development and the provision of a number of key services including: emotional support and counselling, practical support and respite, education and development, information and advice. Vision An Australia that values and supports carers. Mission We work to ensure that caring is a shared responsibility of family, community and government. We want to support carers better; we want to make carers lives better. Values Carers Victoria's values provide a touchstone against which individual, team and organisational behaviour can be aligned: Respect and dignity Equity and diversity Honesty and confidentiality Integrity and accountability Empathy and compassion Courage and fortitude Carers Victoria is a for-purpose incorporated association with a mixed core funding base mostly provided by the Victorian and Australian Governments. The organisation works closely with Carers Australia and the network of Carer Associations in each state and territory to improve the lives of carers throughout Australia. For more information please refer to Page 2 of 6

3 Key Responsibilities Skills and experience Strong skills in innovative and entrepreneurial business planning and analysis, project finance, financial modelling, data acquisition and manipulation Proven high level commercial management expertise, delivering quality commercial outcomes on plan and within budget and agreed timelines Demonstrated history of successful collaboration and consultation around commercial operations and/or projects Demonstrated commercial/business acumen Proven experience and a successful record in formulating and developing business strategies, operating and capital budgets, commercial agreements and business policies and structures Outstanding skills in quantitative and financial modelling and analysis, including forecasting, project finance, sensitivity analysis, scenario planning and development and monitoring of performance metrics High level analytical, research, problem-solving and conceptual skills High level computer skills including general ledger and advanced Excel High level leadership, interpersonal, collaboration and negotiation skills Excellent written and communication skills, providing high level commercial analysis and advice to senior management. Strategic Leadership Leading the development and implementation of strategic commercial planning by incorporating goals, objectives, financial accountability and continuous improvement Managing and leading the organisation s business planning process including delivery and implementation, socialisation across Carers Victoria, quality, efficiencies, evaluation and financial viability Contributing at a high level to strategic development and whole of organisation annual business plans, with an emphasis on financial, ICT and procurement strategies Identifying and working with the CEO and General Managers to implement business opportunities and a growth strategy across Carers Victoria Lead organisation wide projects and ensure that key strategic goals and milestones are achieved. Sourcing and maximising business development opportunities, for example proactively sourcing new funding partnerships for service innovations and growth Strategic projects and reporting Coordinate and lead the development of reports to the CEO and Board on organisation performance against the strategic, business and budget plans and ongoing service performance. Provide advice to the CEO on key business and commercial risks. Actively contribute to all Leadership Team activities Undertake a range of organisation improvement projects as required Ensure full implementation, compliance, acquittal and reporting of funding and service agreements Represent the organisation at a range of internal and external events Maintain a thorough understanding of the aspirations and values of Carers Victoria and support their implementation. Business Development Developing sophisticated financial models and generate scenarios to test optimal commercial viability, budget and operating requirements Page 3 of 6

4 Analyse sales and operational opportunities and recommend implementation and margin improvement initiatives that will diversify funding streams Development of commercial feasibility assessments, business plans and business cases, preparation of financial assessments, including identification and analysis of financing options, development of financial models, prepare strategic and risk assessments and conduct of revenue and expenditure analysis Continually analyse current operational and infrastructure costs to identify savings Benchmark the commercial operations to identify future business initiatives and cost savings Participate in tenders for new or existing business, as well as commercial development/s and project/s on an as required basis. Financial management Accountable for the optimal utilisation of the organisations resources to achieve goals and objectives Manage the functional work areas including; Finance, Assets, Business Intelligence and projects, Business Analysis and future enterprises. Within prescribed authority limits, approve expenditure of budget items Budget management including whole of organisation budget development, planning, forecasting, variance and performance reporting Procurement Manage, plan, direct, and oversee the purchasing function including procurement, inventory management, and cost control of purchased goods and services Information and business systems Provide leadership and management oversight to the ICT function. Support the development of a suite of business management systems which contribute to improving effectiveness and efficiency and demonstrate innovative practice. Guide the development of organisational capacity to provide information to a range of stakeholders through a variety of platforms. In collaboration with the General Manager - People and Culture, ensure the Quality System is maintained and activities guide service delivery and continued improvement. Organisational Change Leadership Works effectively with the Leadership team to lead transformational change Creates vision and influences progress towards that agreed vision Engages the values and goals of individuals and groups to get their personal commitment to driving the change effort themselves Builds behind the scenes support for change; encourages champions of change to energise and reinforce the desired change Supports high impact actions such as re-designing organisation structures, processes and systems to drive and reinforce the desired change in collaboration with the CEO Change Management Recognises organisational opportunity and encourages and rewards innovation Handles a rapidly changing business environment. Thinks expansively and adapts to the environment Challenges assumptions and frees up systems Thinks about the external context of the organisation and understands key market drivers Professional Relationship Management Collaboratively develops relationships and seeks mutually beneficial outcomes Acknowledges contributions and seeks agreement Establishes external and internal networks in relevant areas and at influential levels Influences at Board, executive and government levels and is a persuasive communicator Page 4 of 6

5 Department management Oversee the management of recruitment for the Finance, Payroll, ICT and Purchasing functions Monitor procedures for communication with staff under supervision including, annual staff appraisals Develop training plan to ensure staff have and maintain appropriate skills. Ensuring that all relevant Policies and Procedures are maintained and documented. Ensuring that all employees working in the business unit are cognisant of the procedures which may be involved in their job Lead and provide support to the Business Support staff in the achievement of organisational and Departmental tasks and priorities. Set clear key performance indicators for Business Support staff and ensure regular performance feedback. Implement, monitor and report on strategies that ensure the highest level of customer support and service is available from Business Support to internal and external clients. Supporting staff to communicate Carer s Victoria s brand and key messages with all stakeholders Providing a style of leadership which is collaborative; communicating clearly and contributing significantly to individual and organisational learning Leading developing, coaching and appraising staff to enable commercial and organisational goals to be achieved Ensure that staff are appropriately engaged in contributing to the implementation and refinement of the strategic and business plans. Organisational Relationships Internal: External: Board Chief Executive Officer Business support staff members Senior Managers and staff Volunteers Carers and their families Service providers Government funders Government regulators Other strategic allies, partners and stakeholders Page 5 of 6

6 Key Selection Criteria In order to be shortlisted for this role you will need to fulfil and provide examples in each of the following: Essential: Desirable: CA or CPA, with appropriate tertiary qualification in business and/or commerce, ability to demonstrate innovative and successful experience in a similar commercial position in the for purpose sector. have a minimum of 5 years experience at a senior management level, reporting directly to a CEO. have recent commercial accounting experience which involved budgeting, forecasting, KPI reporting and decision support for the business. have modelling level MS Excel skills. have demonstrated in your career that you are organised, productive, driven to achieve goals and add value. be a confident communicator who can demonstrate through your experience that you can build relationships, conceptualise commercial ideas into financial models and prepare effective presentations to a variety of audiences. High energy with can do attitude, Self motivated and self starter, with Entrepreneurial flare and ability to get things done. Remuneration An attractive remuneration package will be negotiated with the successful candidate. Application Instructions Enquiries to Caroline Mulcahy, CEO. Ph: Applications in writing must be sent in Word format only by to jobs@carersvictoria.org.au. Your application must include 1. A brief covering letter 2. A complete current Resume; stating responsibilities and achievements against each role you have held. 3. Specific responses to the Key Selection Criteria, providing examples of demonstrated experience and capabilities. CLOSING DATE FOR APPLICATIONS IS 14 January 2015 Page 6 of 6