Change the Process How to implement process improvement in your project

Transcription

1 Change the Process How to implement process improvement in your project Leon Spackman PMP, Lean SS MBB Sr Process Improvement Project Manager UNM Medical Group

2 Problems in Project Management Does everything always run smoothly in your project? Are there any defects/rework/errors? Is there a more efficient way to accomplish the project? How do you know?

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4 Quality Processes 1. Plan Quality Management Quality Management Plan Quality Metrics Quality Checklists 2. Perform Quality Assurance Change Requests 3. Control Quality Quality Control Measurements Validated Changes Verified Deliverables Plan Execute Monitor/Control

5 Seven Tools 1. Pareto Chart 2. Flow Charts 3. Fishbone Diagram 4. Check Sheet 5. Control Chart 6. Histogram 7. Scatter Diagram

6 Pareto Diagram Developed by Vilfredo Pareto Italian studying economics Bar chart with highest frequency on the left In descending order Helps determine what to address first Based on 80/20 rule

7 Pareto Chart Example San Juan River Fishing Trip # Events Wrong Fly Not enough weight Bad Cast No Mend Tangled Line Reasons for not Catching Fish Wrong Hole

8 Process Mapping Before we can identify root causes, we must understand and define our process Mapping provides a clear, visual way to examine processes Helps identify redundancies, waste, and weaknesses

9 Why Map Processes? The way you think it is. What the customer expects, and is willing to pay for. The way it really functions.

10 Process Overview Guidelines, Mandates, Certification Requirements Requirements Input Process Output Needs, Customers, Suppliers, Budget, Policies & Procedures Customer Satisfaction, Skill sets, Deliverables Resources People or Tools that act on that need Forms & References, Methods, Procedures

11 Putting It All Together No Data Base Yes

12 Process Map

13 Mapping Tips Keep it simple but include all necessary detail Start every task with an action verb Ensure every decision leads to yes and no outputs Use only the simplest standard flowcharting symbols Walk the line verify the process

14 Fishbone Diagram MEASUREMENTS METHODS PEOPLE Ask why each of these categories affects the problem (problem to be analyzed goes here) When you record a cause, ask why again to identify any sub causes ENVIRONMENT TOOLS MATERIALS

15 Fishbone Diagram MEASUREMENTS METHODS PEOPLE Causes here Sub causes here (problem to be analyzed goes here) Causes here ENVIRONMENT TOOLS MATERIALS

16 Fishbone Example

17 Control Chart Used to know if a process is statistically in control Record Data over time (horizontal axis) Calculate and chart mean Calculate standard deviation Chart +/- three standard deviations from the mean (Control Limits) Look for events that exceed the control limits or exceed rule of seven

18 Control Chart Example 40 Delivery Days Upper Control Limit (3 St Dev) Mean

19 Types of Waste Intellect: Failure to fully utilize the time and talents of people; lack of training; no avenue for suggestions Overproduction: Producing too much; producing too soon; batch processing Transportation: Any nonessential transport or handling Motion: Any motion that does not add value; chasing parts, signatures, tools, etc Inventory: High supply stores; finished product stores; in-work materials Defects: Any rework; errors Extra Processing: Adding inspections; approvals; reviews Waiting: Waiting on parts or documents, waiting for other workers or a machine

20 Do you ever feel like this?

21 Identifying Waste Waste looks like Clutter People waiting Overflowing in-boxes both and the one on the desk Waste feels chaotic Hurry up and wait Frustrating Fire drills

22 Quality Improvement Process identified for improvement (Plan) -Additional learning -New ideas for improvement (Act) Continuous Improvement (Check) (Do) Gemba -Metrics -Team Kaizen -Value stream map -Implement improvements

23 Process Interrelationships More than just process flow Look for relationships and effect on other processes Product Decisions Structure Decisions Personnel Decisions Policy Decisions IT Decisions Sourcing Decisions Equipment Decisions Customer Decisions

24 Leading vs Lagging Indicators Leading Indicator Signals future events Decisions can be made Example: Yellow light red is coming Lagging Indicator Follows the event Confirms a trend Example: Unemployment rising bad economy MPG History OR

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27 Review Plan Quality early in your project Look for waste Have a plan to address improvement Look for interrelationships Establish leading indicators

28 Questions/Comments? Leon Spackman Sr Process Improvement Project Manager UNM Medical Group