Qualification Snapshot CIH Level 3 Diploma in Housing Practice (QCF)

Transcription

1 Qualification Snapshot CIH Diploma in Housing Practice (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading awarding organisation for housing qualifications and we are dedicated to providing the highest quality, relevant and up-to-date qualifications for everyone in housing. Equipping your housing professionals with key skills and expert knowledge, with an accredited qualification from CIH, will drive improvement and add value enabling your organisation to compete more effectively. The qualification is a vocational qualification for the housing sector, which is broadly equivalent / comparable in standard to an A-level or NVQ. The qualification is supported by Asset Skills, the Sector Skills Council for Housing. The qualification reference number is 501/1539/X Regulation start date: 01/10/2010 Qualification review date: 31/08/2015 THE QUALIFICATION AIMS Develop the housing and housing related knowledge of people working in a front line capacity in housing. Develop the skills necessary to provide a quality housing service, in subjects such as, communication, customer care, IT. Prepare learners for further study. THE QUALIFICATION IS AIMED AT LEARNERS aged over 16, working or resident in the UK and Ireland, working in a front line capacity in a wide range of housing and housing related roles, who already have a level 2 qualification and/or experience of working in housing. 01/07/2014 CIH Awarding Organisation CIH 2014

2 QUALIFICATION RULES OF COMBINATION Qualification title: CIH Diploma in Housing Practice (QCF) Credit value: 39 Minimum credit to be achieved at or above the level of the qualification: 39 Learners must achieve a minimum of 39 credits in order to be awarded the qualification. The structure of the qualification is: The mandatory units comprising 3 x 4 credit units (completion of these leads to the Award in Housing Practice (QCF)). A specified pathway comprising 3 x 3 credit mandatory units. 6 further units of 3 credits each from the options list. The pathways available are as follows: P1 Managing Housing Services P2 Resident and Services Users Involvement P3 Managing Neighbourhoods P4 Caretaking and Concierge Services P5 Regeneration, Renewal and Sustainability P6 Support for Independent Living P7 Telecare Services P8 Housing Advice and Information P9 Traveller Site Management PC The Housing Context PS Supporting Homeless People It is also possible to achieve a generic qualification. The generic qualification structure is: The mandatory units comprising 3 x 4 credit units (completion of these leads to the Award in Housing Practice (QCF)). 9 x 3 credit units from the options list. NB: Each generic pathway must be approved by the Awarding Organisation before delivery. The title of the qualification awarded will be CIH Diploma in Housing Practice (QCF). See also ANNEX A summary of rules of combination. CIH 2014 Page 2

3 THE QUALIFICATION CONTAINS THE FOLLOWING MANDATORY UNITS, 12 CREDITS MUST BE ACHIEVED FROM THIS GROUP: UNIT TITLE CREDITS LEVEL PAGE Delivery of affordable housing services Unit number R/602/3201 Equality and diversity for housing Unit number R/602/3196 Professional practice skills for housing Unit number Y/505/5928 THE QUALIFICATION CONTAINS THE FOLLOWING PATHWAYS, 9 CREDITS MUST BE ACHIEVED FROM A SINGLE GROUP TO ACHIEVE A SPECIALIST PATHWAY TITLE: P1 The CIH Certificate in Housing Practice (QCF) (Managing Housing Services) Involving housing service users Unit number H/602/3025 Occupancy, tenure and lettings Unit number M/602/4095 Prevention and management of rent arrears Unit number T/602/3899 CIH 2014 Page 3

4 P2 The CIH Certificate in Housing Practice (QCF) (Resident and Service Users Involvement) Community action for neighbourhoods Unit number F/602/2304 Involving housing service users Unit number H/602/3025 Managing neighbourhoods Unit number Y/602/4088 P3 The CIH Certificate in Housing Practice (QCF) (Managing Neighbourhoods) Community development Unit number Y/602/4592 Dealing with Anti-Social Behaviour (ASB) in Housing Unit number M/602/3867 Managing neighbourhoods Unit number Y/602/4088 CIH 2014 Page 4

5 P4 The CIH Certificate in Housing Practice (QCF) (Caretaking and Concierge Services) Maintaining safe and secure residential areas Unit number F/602/4327 Managing resources for caretaking and concierge services Unit number R/602/4073 Repairs and maintenance in housing organisations Unit number A/602/4326 P5 The CIH Certificate in Housing Practice (QCF) (Regeneration, Renewal and Sustainability) Planning and development for housing regeneration Unit number D/602/4318 Regeneration and renewal Unit number Y/602/3913 Sustainable communities Unit number Y/602/4334 CIH 2014 Page 5

6 P6 The CIH Certificate in Housing Practice (QCF) (Support for Independent Living) Personalisation and delivering support for independent living Unit number A/602/4102 Planning support for independent living Unit number Y/602/4110 Role of the support worker for independent living Unit number M/602/3027 P7 The CIH Certificate in Housing Practice (QCF) (Telecare Services) Call handling for telecare services operators Unit number F/602/3873 Providing telecare services Unit number D/602/4321 The context of telecare services provision Unit number T/602/4339 CIH 2014 Page 6

7 P8 The CIH Certificate in Housing Practice (QCF) (Housing Advice and Information) Introducing social welfare Unit number A/602/3919 The framework for housing advice Unit number F/602/3890 The legal framework for housing Unit number F/602/4358 P9 The CIH Certificate in Housing Practice (QCF) (Traveller Site Management) Laws and rights in the planning and development of gypsy and traveller sites Unit number L/602/3925 Managing gypsy and traveller sites Unit number J/602/3938 Understanding gypsy and traveller identity in society Unit number R/602/4381 CIH 2014 Page 7

8 PC The CIH Certificate in Housing Practice (QCF) (The housing context) Housing policy and affordable housing Unit number M/602/4291 The economic context of affordable housing Unit number M/602/3920 The social context of housing in the UK Unit number J/602/4328 PS The CIH Certificate in Housing Practice (QCF) (Supporting Homeless People) Homelessness services and prevention Unit number D/602/3024 Involving housing service users Unit number H/602/3025 Role of the support worker for independent living Unit number M/602/3027 CIH 2014 Page 8

9 THE QUALIFICATION CONTAINS THE FOLLOWING OPTIONAL UNITS, 27 CREDITS MUST BE ACHIEVED FROM THIS GROUP FOR THE GENERIC QUALIFICATION OR 18 CREDITS FOR A PATHWAY/ENDORSED TITLE: UNIT TITLE CREDITS LEVEL PAGE Accessible and adaptable housing Unit number H/602/3865 Call handling for telecare services operators Unit number F/602/3873 Cleaning public areas Unit number Y/602/3880 Community action for neighbourhoods Unit number F/602/2304 Community development Unit number Y/602/4592 Customer service in a housing context Unit number J/504/5704 Customer service standards for housing maintenance Unit number D/503/8208 Dealing with anti-social behaviour (ASB) in housing Unit number M/602/3867 CIH 2014 Page 9

10 Handling telecare customer data safely and securely Unit number D/602/3900 Health and safety for housing management and maintenance Unit number H/503/8209 Homelessness amongst ex-offenders: its effects and prevention Unit number H/506/1490 Homelessness services and prevention Unit number D/602/3024 House construction Unit number Y/503/8210 Housing and young people Unit number K/602/4614 Housing benefit Unit number L/503/4137 Housing maintenance systems Unit number D/503/8211 Housing policy and affordable housing Unit number M/602/4291 Independent living for older people Unit number T/602/4616 Introducing social welfare Unit number A/602/3919 CIH 2014 Page 10

11 Involving housing service users Unit number H/602/3025 Laws and rights in the planning and development of gypsy and traveller sites Unit number L/602/3925 Maintaining safe and secure residential areas Unit number F/602/4327 Managing empty properties Unit number Y/602/4382 Managing gypsy and traveller sites Unit number J/602/3938 Managing leasehold housing services Unit number Y/602/4057 Managing neighbourhoods Unit number Y/602/4088 Managing resources for caretaking and concierge services Unit number R/602/4073 Occupancy, tenure and lettings Unit number M/602/4095 Personalisation and delivering support for independent living Unit number A/602/4102 CIH 2014 Page 11

12 Planning and development for housing regeneration Unit number D/602/4318 Planning support for independent living Unit number Y/602/4110 Prevention and management of rent arrears Unit number T/602/3899 Providing telecare services Unit number D/602/4321 Provision and improvement of services on gypsy and traveller sites Unit number F/503/4149 Regeneration and renewal Unit number Y/602/3913 Repairs and maintenance in housing organisations Unit number A/602/4326 Role of the support worker for independent living Unit number M/602/3027 Supporting those in fuel poverty to reduce energy costs Unit number M/506/1587 CIH 2014 Page 12

13 Sustainable communities Unit number Y/602/4334 The context of telecare services provision Unit number T/602/4339 The economic context for affordable housing Unit number M/602/3920 The framework for housing advice Unit number F/602/3890 The impact of housing conditions on health Unit number D/602/4349 The legal framework for housing Unit number F/602/4358 The social context of housing in the UK Unit number J/602/4328 Understanding gypsy and traveller identity in society Unit number R/602/4381 CIH 2014 Page 13

14 THE UNITS CIH AWARDING ORGANISATION UNIT HP3M1 Delivery of Affordable Housing Services Credit Value 4 Unit Ref Num. R/602/3201 Learning outcomes 1. Know the main types of affordable housing service providers nationally and the services they deliver. 2. Understand the importance of partnership working in the delivery of housing and community services. 3. Know a range of opportunities for resident participation in housing and housing related services. 4. Understand the regulatory system for affordable housing and the use of performance measures. Assessment criteria 1.1. Describe the organisations providing affordable housing services nationally Classify the services that are delivered by affordable housing providers Describe the key elements of successful partnership working Evaluate a service that is delivered in partnership with other organisations e.g. Social services, Police, Education Describe the difference between participation and consultation Review methods of resident participation. 4.1 Explain the role of the regulator in setting and monitoring standards for affordable housing providers. 4.2 Summarise the performance measures used in regulation to assess affordable housing providers. Additional information about the unit Unit purpose and aim(s) The unit aims to introduce learners to affordable housing organisations and the services they deliver. This includes the key themes of partnership working, resident participation and regulation. Unit review date 31/08/2015 CIH 2014 Page 14

15 Delivery of Affordable Housing Services Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use Asset Skills 2008 Housing NOS H3 03 Develop relationships with others to improve customer service in housing H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements H3 20 Develop and promote customer involvement in the organisation Asset Skills 01.4 Public Services Chartered Institute of Housing Awarding Organisation Shared Unit available from 01/10/2010 Unit guided learning hours Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit: 30 The delivery of housing services in the UK NQF accreditation number Y/501/3372 CIH 2014 Page 15

16 CIH AWARDING ORGANISATION UNIT HP3M2 Equality and Diversity for Housing Credit Value 4 Unit Ref Num. R/602/3196 Learning outcomes 1. Know equality and diversity legislation and how it relates to housing. 2. Understand the diversity of housing service users, and how they impact on housing organisations. 3. Understand the approaches used by housing organisations to respond to the diverse needs of service users. Assessment criteria 1.1. Summarise national equality and diversity legislation Describe how national equality and diversity legislation applies to housing services provision Explain the diversity of housing service users and their needs Assess how an organisation s services meet the diverse needs of the community Describe sources of Good Practice guidance to meet the diverse needs of service users Analyse the effectiveness of a chosen housing or community organisation s response to the diverse needs of the community. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 The unit introduces learners to equality and diversity legislation in a housing context. It also looks at the diversity of communities and how organisations respond to diversity in order to provide effective services. CIH 2014 Page 16

17 Equality and Diversity for Housing Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Unit guided learning hours Exemptions Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 03 Develop relationships with others to improve customer service in housing H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements H3 20 Develop and promote customer involvement in the organisation Asset Skills 01.4 Public Services Chartered Institute of Housing Awarding Organisation 30 CIH 2014 Page 17

18 CIH AWARDING ORGANISATION UNIT HP3M4 Professional Practice Skills for Housing Credit Value 4 Unit Ref Num. Y/505/5928 Learning outcomes 1. Understand the key skills required for the housing professional. Assessment criteria 1.1. Identify and evaluate a range of key skills required for the housing professional Explain what professionalism means in a housing context. 2. Be able to assess own professional performance Explain the concept of reflective practice Reflect on own professional practice skills Evaluate the role of feedback in improving performance. 3. Be able to manage own professional development Describe their working experience in housing Plan own training and professional development to meet current and future challenges Develop a professional development plan. Additional information about the unit Unit purpose and aim(s) Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula The unit aims to develop a learners understanding of what it means to be a housing professional, to understand and use reflective practice and to develop a personal professional development plan. Asset Skills 2008 Housing NOS H3 02 Manage your own resources and professional development CIH 2014 Page 18

19 Professional Practice Skills for Housing Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit available from Unit guided learning hours Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following units: The assessment for the unit is externally set by CIH Awarding Organisation and must be used by centres to assess learners undertaking the qualification. Support sought from Asset Skills 01.4 Public services 30 Professional Practice Skills for Housing D/501/3373 Professional Practice Skills for Housing R/602/3019 CIH 2014 Page 19

20 CIH AWARDING ORGANISATION UNIT HP301 Accessible and Adaptable Housing Credit Value 3 Unit Ref Num. H/602/3865 Learning outcomes 1. Understand the social and political context for accessible and adaptable housing. 1. Understand the features of accessible and adaptable housing. 2. Understand the role of assistive technology in supporting independent living. Assessment criteria 1.1. Summarise changing social and political attitudes to the provision of accessible and adaptable housing Explain the role of the independent living movement and equalities campaigning in the development of accessible and adaptable housing Summarise the features of accessible and adaptable housing Explain how the new build development process can provide sustainable living options for people with different abilities Explain how existing homes can be adapted to make them accessible for people with different abilities Summarise the types of assistive technology available to enable people to live independently Explain how assistive technology can enable people to live independently. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 This unit explores the relationship between housing, promoting independence and physical access. It will examine changing approaches towards accessible and adaptable housing and enable learners to assess a range of housing options, services and assistive technologies. Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility CIH 2014 Page 20

21 Accessible and Adaptable Housing Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit Asset Skills 01.4 Public Services Accessible Housing NQF accreditation number T/501/5131 CIH 2014 Page 21

22 CIH AWARDING ORGANISATION UNIT HP304 Call Handling for Telecare Services Operators Credit Value 3 Unit Ref Num. F/602/3873 Learning outcomes 1. Know the skills needed to provide telecare services. 2. Understand how to respond to the diverse needs of telecare customers. 3. Understand organisational procedures for responding to telecare customers in an emergency. Assessment criteria 1.1. Describe the skills needed for call handling and responding to the needs of customers Explain how supportive relationships are developed and maintained with telecare customers Describe the range of support responses available to customers Evaluate responses to the communication needs of telecare customers Explain strategies for dealing with challenging customers e.g. Those who are aggressive, abusive, intoxicated, distressed or confused Explain procedures for the prioritisation of telecare calls Evaluate procedures for responding to emergencies Explain arrangements for emergency access to premises. Additional information about the unit Unit purpose and aim(s) This unit considers call handling skills and procedures. This will include how to respond to the diverse needs of customers and procedures for responding in an emergency. Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 15 Deal with customers by telephone CIH 2014 Page 22

23 Call Handling for Telecare Services Operators Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Asset Skills 01.4 Public Services Unit available from 01/10/2010 Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit Skills for the call and control centre operator NQF accreditation number T/501/8224 CIH 2014 Page 23

24 CIH AWARDING ORGANISATION UNIT HP305 Cleaning Public Areas Credit Value 3 Unit Ref Num. Y/602/3880 Learning outcomes 1. Understand safe working practices in relation to cleaning public areas. 1. Know approaches to environmental protection. 2. Understand standard setting in relation to cleaning. Assessment criteria 1.1. Summarise the relevant health and safety requirements in relation to cleaning Describe the safe use of cleaning equipment and the handling of solutions Describe the different types of cleaning required for different surfaces Describe the appropriate treatment of refuse and waste material including recycling Describe methods for effective vermin control Review approaches to dealing with graffiti and vandalism Summarise the standards in cleaning 3.2. Describe approaches for achieving standards in cleaning. Additional information about the unit Unit purpose and aim(s) This unit explores approaches to cleaning, refuse disposal and vermin control. It will also examine health and safety requirements in relation to cleaning. Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system N/A Asset Skills 01.4 Public Services CIH 2014 Page 24

25 Cleaning Public Areas Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit Cleaning Public Areas NQF accreditation number A/501/5132 CIH 2014 Page 25

26 CIH AWARDING ORGANISATION UNIT HP337 Community Action for Neighbourhoods Credit Value 3 Unit Ref Num. F/602/2304 Learning outcomes 1. Know the principles of successful community action. 2. Understand how to facilitate community action in practice. Assessment criteria 1.1. Identify residents; needs, interests and aspirations, in specific localities Describe a variety of methods used by communities to achieve their aspirations Identify the strengths and weaknesses of these methods Explain how to develop objectives for a community action plan. 2.2 Describe how to work with people to: Identify the interests of landlords, statutory agencies, community groups and individuals representing the community Engage with landlords and statutory agencies Represent the diversity of resident opinion Influence decision makers in the policy process Use experts to support community action 2.3. Explain how to identify and apply for suitable sources of funding. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 This unit requires learners to consider different models of neighbourhood renewal and promotes a holistic approach. The unit also develops the skills and knowledge needed to support and sustain community action. CIH 2014 Page 26

27 Community Action for Neighbourhoods Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemptions Asset Skills 01.4 Public Services CIH 2014 Page 27

28 CIH AWARDING ORGANISATION UNIT HP306 Community Development Credit Value 3 Unit Ref Num. Y/602/4592 Learning outcomes 1. Understand different approaches to community development. 2. Understand current issues relating to community development. 3. Know the skills and resources required for effective and community development. Assessment criteria 1.1. Explain two approaches to the study of community development, considering the role played by housing Evaluate examples of community development in practice Explain key issues affecting community development including housing issues and interventions Explain the role of national and local government policy in community development Describe resources for effective community development Summarise the range of skills required for those working for community development. Additional information about the unit Unit purpose and aim(s) This unit explores community development and identifies skills and resources required to facilitate community development and the role of the housing profession in this. Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Asset Skills 2008 Housing NOS : H3 17 Arrange and conduct meetings with customers and others H3 18 Work with customers and groups to develop the community H3 20 Develop and promote customer involvement in the organisation Asset Skills CIH 2014 Page 28

29 Community Development Location of the unit within the subject/sector classification system Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit 01.4 Public Services Community Development NQF accreditation number F/501/5116 CIH 2014 Page 29

30 CIH AWARDING ORGANISATION UNIT HP341 Customer Service in a Housing Context Credit Value 3 Learning outcomes The learner will: 1. Understand the role of customer service in a housing context. 2. Understand how to communicate effectively with the housing customer. 3. Understand the role of customer feedback in a housing context and how to respond. Assessment criteria The learner can: 1.1. Explain the principles of customer service in a housing context Evaluate the benefits of effective customer service for a housing organisation Identify the needs and expectations of customers in a housing context and the implications for providing effective customer service Evaluate a range of communication methods a housing organisation might use with customers Assess the most appropriate methods of communication between a housing organisation and its customers Evaluate methods for eliminating or minimising barriers to communication with customers Explain the benefits of customer feedback for a housing organisation Explain different methods for capturing positive and negative customer feedback Evaluate methods for responding to both positive and negative feedback including complaints. Additional information about the unit Unit purpose and aim(s) This unit requires learners to demonstrate an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback. CIH 2014 Page 30

31 Customer Service in a Housing Context Unit review by date 30 Nov 2016 Details of the relationship between the unit and housing national occupational standards Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a SSC or appropriate other body Location of the unit within the subject/sector classification system H3 03 Develop relationships with others to improve customer service in Housing H3 15 Deal with customers by telephone This unit is imported from Customer Service unit ICS17 H3 17 Arrange and conduct meetings with customers and others Asset Skills 01.4 Public services Unit available from 30/11/12 Unit guided learning hours 20 CIH reference number Unit number HP341 J/504/5704 CIH 2014 Page 31

32 CIH AWARDING ORGANISATION UNIT HM3M1 Customer Service Standards for Housing Maintenance Credit Value 3 Unit Ref Num. D/503/8208 Learning outcomes 1. Know how performance indicators are used to improve repairs and maintenance services. 2. Understand how customer service standards for repairs and maintenance services are determined. 3. Understand how customer satisfaction and feedback mechanisms can be used to improve performance in repairs and maintenance. Assessment criteria 1.1. Summarise construction industry and national performance indicators for housing maintenance Explain how performance indicators are used to drive improvements in repairs and maintenance services Explain how customers service standards are linked to performance indicators and customer satisfaction rates Explain why customer service standards should be statements of what the customer can expect in terms of time, quality and customer care Summarise methods of collecting feedback from customers on performance against service standards Explain how this information is used to drive service improvement. Additional information about the unit Unit purpose and aim(s) The unit aims to introduce the learner to the importance of customer service standards in driving service improvements in repairs and maintenance. Unit review date 29/02/2016 Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support from Sector Skills Council H16 Develop and maintain open and honest relationships with customers. N/A Asset Skills Subject/sector classification 01.4 Public services Unit guided learning hours 20 Exemption CIH 2014 Page 32

33 CIH AWARDING ORGANISATION UNIT HP302 Dealing with Anti-Social Behaviour (ASB) in Housing Level 3 Credit Value 3 Unit Ref Num. M/602/3867 Learning outcomes 1. Understand the definition of, and background to, Anti- Social Behaviour (ASB). 2. Understand the statutory and non statutory bases for dealing with ASB. Assessment criteria 1.1. Explain the concept of Anti-Social Behaviour Explain the origin and development of ASB policy and legislation Summarise issues of contention and debate in ASB policy and practice Outline legislation relating to ASB Explain the legal remedies available to housing providers and their partners relating to ASB in different types of tenure Summarise non statutory measures available to housing providers and their partners to deal with ASB. 3. Understand approaches to tackling and preventing ASB in a housing context. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/ Evaluate the importance of partnership working in addressing ASB Evaluate the role of resident and community groups in tackling ASB Evaluate sources of advice and support in addressing ASB. This unit will help learners to understand the ways in which landlords and their partners can deal with Anti-Social Behaviour (ASB). CIH 2014 Page 33

34 Level Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Dealing with Anti-Social Behaviour (ASB) in Housing 3 Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 03 Develop relationships with others to improve customer service in housing H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 09 Respond to possible breaches of agreement in the housing sector H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit Asset Skills 01.4 Public Services Managing Disputes, Conflict and Anti-Social Behaviour NQF accreditation number K/501/5109 CIH 2014 Page 34

35 CIH AWARDING ORGANISATION UNIT HP309 Handling Telecare Customer Data Safely and Securely Credit Value 3 Unit Ref Num. D/602/3900 Learning outcomes 1. Understand the role of data protection in the provision of telecare services to customers. Assessment criteria 1.1. Explain how confidentiality, privacy and sensitive handling of personal information helps build and maintain relationships of trust with customers Summarise potential risks to customer data safety and security Identify situations in which disclosure of personal data might be justified Explain organisational procedures and/or protocols for data sharing with partner agencies. 2. Know legislation and organisational policies relevant to data protection and access to personal information Describe the key provisions and principles of data protection legislation including the use of CCTV Explain an organisation s system for ensuring subject access requests are recorded and responded to. 3. Know organisational policy and procedures in relation to data security Identify measures taken by organisations to prevent unauthorised access to customer data Explain procedures for archiving and safe disposal of records/customer data. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 This unit develops understanding of the importance of data protection in the provision of services to customers. It also develops knowledge of relevant legislation and organisational policies and procedures. CIH 2014 Page 35

36 Handling Telecare Customer Data Safely and Securely Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours Exemptions Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility Asset Skills 2008 Housing NOS Level 4 H4 19 Maintain and manage records and reports Asset Skills 01.4 Public Services 24 hours CIH 2014 Page 36

37 CIH AWARDING ORGANISATION UNIT HM3M2 Health and Safety for Housing Management and Maintenance Credit Value 4 Unit Ref Num. H/503/8209 Learning outcomes 1. Understand the requirements of health and safety acts and policies, for housing management and maintenance. 2. Understand the application of health and safety acts and policies. 3. Understand potential housing maintenance related health hazards within the home. 4. Understand how fire safety guidelines for dwellings may be breached. Assessment criteria 1.1. Summarise health and safety acts and policies relevant to housing management and maintenance Summarise situations when Construction Design and Management Regulations apply Explain the impact of health and safety legislation on individuals Explain the consequences of non compliance with health and safety legislation Explain how chemical and biological hazards can impact on health e.g. asbestos, mould, legionella Explain the potential hazards posed by gas and electricity installations Review procedures for dealing with potential housing maintenance related health hazards within the home Explain how fire safety guidelines may be breached in low-rise dwellings Explain how fire safety guidelines may be breached in high-rise dwellings Summarise fire safety issues relating to dwellings occupied by vulnerable people. CIH 2014 Page 37

38 Health and Safety for Housing Management and Maintenance 5. Understand personal safety for housing management and maintenance workers Explain lone working procedures for housing management and maintenance workers Explain how to work safely in risky situations e.g. at height, lifting etc. Additional information about the unit Unit purpose and aim(s) The unit aims to cover health and safety in both the workplace and within housing environments. It will cover evaluation of risk, controls, identification, accidents and responsibilities. Legislative issues will also be examined. Unit review date 29/02/2016 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Links to National Occupational Standards for Housing Unit A Ensure your own actions reduce risks to health and safety (Employment NTO). Links to proposed NVQ 3 Surveying, Property and Maintenance (Maintenance Supervision Pathway) Unit C03 N/A Asset Skills 1.4 Public Services Unit available from 01/03/2012 Unit guided learning hours 33 Exemptions Chartered Institute of Housing CIH 2014 Page 38

39 CIH AWARDING ORGANISATION UNIT HP342 Homelessness amongst ex-offenders: its effects and prevention Credit Value 3 Unit Ref No. H/506/1490 Learning outcomes 1. Understand the law in relation to homelessness among exoffenders. 2. Know how to prevent homelessness amongst exoffenders. 3. Understand how the risk of reoffending can be reduced by tackling homelessness. Assessment criteria 1.1. Summarise the statutory framework relating to people who are homeless or threatened with homelessness State which organisations have a statutory responsibility to exoffenders who are homeless or threatened with homelessness Explain what the statutory responsibilities of those organisations are to ex-offenders who are homeless or threatened with homelessness Explain the services and measures organisations may employ to prevent homelessness amongst exoffenders Summarise the services that are available nationally and locally for ex-offenders who are homeless Evaluate the importance of partnership working in the prevention of homelessness amongst ex-offenders Describe the factors that may reduce the risk of reoffending Explain the link between homelessness and reoffending Summarise the role of housing services in reducing reoffending. CIH 2014 Page 39

40 Homelessness amongst ex-offenders: its effects and prevention Additional information about the unit Unit purpose and aim(s) Unit expiry date 31 December 2018 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Name of the organisation submitting the unit Availability for use The purpose of this unit is to raise learner understanding of the provision of services to both tackle and prevent homelessness amongst ex-offenders. The unit explores the statutory frameworks concerning homelessness. It also examines the range of housing and related services available and strategies and measures for the prevention of homelessness amongst ex-offenders. H3 23 Help customers to move and settle into new living environments H3 27 Provide support to customers to reduce the risk of homelessness Support sought from Asset Skills 01.4 Public Services Chartered Institute of Housing Shared Unit available from March 2014 Unit guided learning hours 20 CIH 2014 Page 40

41 CIH AWARDING ORGANISATION UNIT HP310 Homelessness Services and Prevention Credit Value 3 Unit Ref Num. D/602/3024 Learning outcomes 1. Understand the statutory framework for the provision of services to people who are homeless or threatened with homelessness. Assessment criteria 1.1. Summarise the statutory framework relating to people who are homeless or threatened with homelessness Explain the statutory responsibilities of local authorities to people who are homeless or threatened with homelessness. 2. Know about accommodation and services for people who are homeless or threatened with homelessness Describe accommodation types that are available for homeless people Summarise services that are available for people who are homeless or threatened with homelessness. 3. Understand how homelessness may be prevented Summarise the services and other measures organisations use to prevent homelessness Explain the importance of partnership working in the prevention of homelessness. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 The purpose of this unit is to raise learner awareness and understanding of the provision of services to both tackle and prevent homelessness. The unit aims to explore the statutory frameworks concerning homelessness. It also aims to examine the range of accommodation and services available and strategies and measures for the prevention of homelessness. CIH 2014 Page 41

42 Homelessness Services and Prevention Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit Asset Skills 2008 Housing NOS H3 07 Allocate accommodation to meet customers needs. H3 11 Provide housing advice and guidance to customers. H3 23 Help customers to move and settle into new living environments. H3 27 Provide support to customers to reduce the risk of homelessness. Asset Skills 01.4 Public Services Homelessness Services and Prevention NQF accreditation number L/501/5118 CIH 2014 Page 42

43 CIH AWARDING ORGANISATION UNIT HM3M3 House Construction Credit Value 5 Unit Ref Num. Y/503/8210 Learning outcomes 1. Understand the common forms of construction for social housing stock. 2. Understand the utility services provided to a typical dwelling 1. Understand common housing defects and repairs. Assessment criteria 1.1. Compare the main types of construction used to build social housing pre and post Summarise the main structural features of a range of typical dwelling types e.g. traditional, high rise, non-traditional Explain drainage systems above and below ground Explain gas, electricity and water mains supplies and distribution Explain legal requirements to check and service gas and electricity installations Explain the main types of space and water heating systems Diagnose common housing/building or property defects and identify remedial action 3.2. Perform an onsite survey and recommend remedial action Perform a post inspection and report on performance. Additional information about the unit Unit purpose and aim(s) Unit review date 29/02/2016 Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or The unit aims to introduce the learner to typical housing construction methods and common housing maintenance problems. H2 11 Organise the maintenance and repair of property H2 13 Respond to customer requests for repairs H2 15 Recognise and deal with customer service queries, requests and problems. CIH 2014 Page 43

44 House Construction regulatory body Support from Sector Skills Council Asset Skills Subject/sector classification 01.4 Public services Organisations submitting unit Chartered Institute of Housing (CIH) Unit available from 01/03/2012 Unit guided learning hours 33 Exemptions CIH 2014 Page 44

45 CIH AWARDING ORGANISATION UNIT HP335 Housing and Young People Credit Value 3 Unit Ref Num. K/602/4614 Learning outcomes 1. Understand housing options and related services for young people. 2. Understand the social, political and economic factors influencing the housing and support needs of young people. 3. Understand the range of services that promote greater independence and inclusion for young people. Assessment criteria 1.1. Describe the statutory framework for the provision of housing and related services to young people Describe a range of different housing options and related services for young people Identify a range of factors that influence the housing needs of young people Identify a range of factors that increase the risk of homelessness for young people Examine the services used for promoting independence and inclusion for young people Explain the role of partnership and multi-agency working in meeting the housing needs of young people. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 This unit explores the provision of housing and housing related support services for young people. It will examine the social, political and economic factors that influence young peoples housing and support needs. It will consider housing options and related services for young people and approaches to promoting independence and inclusion for young people. CIH 2014 Page 45

46 Housing and Young People Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 11 Provide housing advice and guidance to customers H3 19 Develop and sustain partnership working arrangements H3 27 Provide support to customers to reduce the risk of homelessness Asset Skills 01.4 Public Services Housing and Young People NQF accreditation number K/501/5126 CIH 2014 Page 46

47 CIH AWARDING ORGANISATION UNIT HP339 Housing Benefit Credit Value 3 Unit Ref Num. L/503/4137 Learning outcomes 1. Understand the policy and legislation in relation to housing benefit. 2. Understand housing benefit entitlement and how claims are dealt with. 3. Understand housing benefit fraud detection and prevention. Assessment criteria 1.1. Summarise housing benefit policy for the country in which you live or work Explain the legislative framework for housing benefit for the country in which you live or work Summarise housing benefit entitlement Explain the process used in the assessment of housing benefit claims Define what constitutes housing benefit fraud Explain measures taken to prevent housing benefit fraud Explain measures taken to detect housing benefit fraud. Additional information about the unit Unit purpose and aim(s) This unit explores the policy and legislative context for housing benefit. It explores how claims are dealt with and approaches to housing benefit fraud deterrence and detection and prevention. Unit expiry date 31 August 2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 20 Equivalences H3 11 Provide housing advice and guidance to customers H3 13 Provide a housing rent service Support from Asset Skills 01.4 Public Services CIH 2014 Page 47

48 CIH AWARDING ORGANISATION UNIT HM3M4 Housing Maintenance Systems Credit Value 3 Unit Ref Num. D/503/8211 Learning outcomes 1. Understand the process systems to deliver a service for responsive/day to day repairs. 2. Understand the process systems to deliver long term asset management programmes. 3. Understand the relationship between the client and contractor roles in the delivery of housing maintenance systems. Assessment criteria 1.1. Explain the key stages of an economic, efficient and effective responsive/day to day repairs service Evaluate the key challenges for delivering an economic, efficient and effective responsive/day to day repairs service Summarise the types of work included in asset management e.g. planned and programmed maintenance, improvements, major repairs, cyclical including annual maintenance Review systems used to deliver economic, efficient and effective asset management programmes Evaluate the relationship between client and contractor in the delivery of housing maintenance systems (including service contracts) Review the benefits of the client and contractor approach to managing housing maintenance systems. Additional information about the unit Unit purpose and aim(s) Unit review date 29/02/2016 Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body The unit aims to introduce the learner to systems developed to deliver short, medium and long term maintenance programmes. Learners will also be introduced to the client and contractor roles H2 11 Organise the maintenance and repair of property H2 13 Respond to customer requests for repairs CIH 2014 Page 48