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3 Modern Management, International Edition - PDF - PDF - PDF Table of Contents Cover Contents Preface About the Authors PART 1 Introduction to Modern Management 1 Introducing Modern Management: Concepts and Skills CHALLENGE CASE: An IBM Success Story: Rodney Adkins The Importance of Management The Management Task The Role of Management Defining Management The Management Process: Management Functions Leadership Skill highlight: Solid Leadership for Solid Management at Goldman Sachs Management Process and Goal Attainment Management and Organizational Resources The Universality of Management The Theory of Characteristics : The Key to Management Success Defining : A Classic View : A Contemporary View : A Focus of This Book Ethics Skill highlight: The Importance Ethics in Management at Paetec Management Careers A Definition of Career Career Stages, Life Stages, and Performance Promoting Your Own Career Special Career Issues s Exercises 2 Managing: History and Current Thinking CHALLENGE CASE: More than One Way to Stir Up Success at Whirlpool The Classical Approach Lower-Level Management Analysis Comprehensive Analysis of Management

4 Limitations of the Classical Approach The Behavioral Approach The Hawthorne Studies Recognizing the Human Variable The Human Relations Movement The Management Science Approach The Beginning of the Management Science Approach Management Science Today Leadership Skill highlight: Lockheed Martin Ensures that Leaders Focus on People Characteristics of Management Science Applications The Contingency Approach The System Approach Types of Systems Systems and Wholeness The Management System Information for Management System Analysis Learning Organization: A New Approach? Ethics Skill highlight: Ethical Behavior Drives Success for Charles Schwab s Exercises PART 2 Modern Management Challenges 3 Managers and Society CHALLENGE CASE: Verizons Commitment to Social Responsibility Fundamentals of Social Responsibility Areas of Social Responsibility Varying Opinions on Social Responsibility Conclusions about the Performance of Social Responsibility Activities by Business Social Responsiveness Determining Whether a Social Responsibility Exists Social Responsiveness and Decision Making Approaches to Meeting Social Responsibilities Leadership Skill highlight: IKEA Leader Works Intently and Proactively to Meet Social Responsibilities Modern Social Responsibility Challenges The Social Audit Challenge The Sustainable Organization Challenge Defining Sustainability Defining a Sustainable Organization Why Sustainability? Steps for Achieving Sustainability

5 The Philanthropy Challenge Managers and Ethics A Definition of Ethics Why Ethics Is a Vital Part of Management Practices Ethics Skill highlight: Nike Learns Hard Lessons about Unethical Practices of Foreign Contractors A Code of Ethics Creating an Ethical Workplace Following the Law: SarbanesOxley Reform Standards s Exercises 4 Management and Diversity CHALLENGE CASE: Siemens Focuses on Global Diversity Defining Diversity The Social Implications of Diversity Ethics Skill highlight: Fluor Shows Concern for People Through Diversity Advantages of Diversity in Organizations Gaining and Keeping Market Share Cost Savings Leadership Skill highlight: CEO Beaudoin Focuses on Diversity to Promote Competitiveness Increased Productivity and Innovation Better Quality Management Challenges that Managers Face in Working with Diverse Populations Changing Demographics Ethnocentrism and Other Negative Dynamics Negative Dynamics and Specific Groups Strategies for Promoting Diversity in Organizations Promoting Diversity Through Hudson Institute Strategies Promoting Diversity Through Equal Employment and Affirmative Action Promoting Diversity Through Organizational Commitment Promoting Diversity Through Pluralism The Role of the Manager Planning Organizing Influencing Controlling Management Development and Diversity Training s Exercises 5 Managing in the Global Arena

6 CHALLENGE CASE: McDonalds Is Lovin Global Growth Managing Across the Globe: Why? Fundamentals of International Management Categorizing Organizations by International Involvement Domestic Organizations International Organizations Multinational Organizations: The Multinational Corporation Defining the Multinational Corporation Complexities of Managing the Multinational Corporation Leadership Skill highlight: Abney Understands Global Era Education Priorities Risk and the Multinational Corporation The Workforce of Multinational Corporations Management Functions and Multinational Corporations Planning in Multinational Corporations Organizing Multinational Corporations Influencing People in Multinational Corporations Controlling Multinational Corporations Transnational Organizations International Management: Special Issues Maintaining Ethics in International Management Ethics Skill highlight: Unilever Bridges Borders with Focus on Ethics Preparing Expatriates for Foreign Assignments s Exercises 6 Management and entrepreneurship CHALLENGE CASE: Patagonias Idealistic Entrepreneur Fundamentals of Entrepreneurship Leadership Skill highlight: Oprah Winfrey: Entrepreneur Extraordinaire Opportunities Types of Opportunities Opportunity Identification Opportunity Evaluation Opportunity Exploitation Financing Exploitation Corporate Entrepreneurship Social Entrepreneurship Ethics Skill highlight: Cooper Electronics: Entrepreneurship and Ethical Practice How Do Commercial and Social Entrepreneurship Differ? Success Factors in Social Entrepreneurship

7 s Exercises PART 3 Planning 7 Principles of Planning and Planning Tools CHALLENGE CASE: Quality Bicycle Products Plans for the Future General Characteristics of Planning Defining Planning Purposes of Planning Leadership Skill highlight: Autodesk Software Evolutionary in Planning Planning: Advantages and Potential Disadvantages Primacy of Planning Types of Plans Steps in the Planning Process Organizational Objectives: Plannings Foundation Definition of Organizational Objectives Areas for Organizational Objectives Working with Organizational Objectives Ethics Skill highlight: Texas Instruments Details Ethical Objectives Guidelines for Establishing Quality Objectives Management by Objectives (MBO) Factors Necessary for a Successful MBO Program MBO Programs: Advantages and Disadvantages Planning Tools Forecasting Scheduling Why Plans Fail s Exercises 8 Making Decisions CHALLENGE CASE: Whole Foods Decides to in Detroit Fundamentals of Decisions Definition of a Decision Types of Decisions Ethics Skill highlight: Decision to Reshore Is Risky but Rewarding The Responsibility for Making Organizational Decisions Leadership Skill highlight: Costly Decision Required Leadership Elements of the Decision Situation The Rational Decision-Making Process Identifying an Existing Problem Listing Alternative Solutions Selecting the Most Beneficial Alternative

8 Implementing the Chosen Alternative Gathering Problem-Related Feedback Bounded Rationality Decision Making and Intuition Decision-Making Heuristics and Biases Decision-Making Conditions: Risk and Uncertainty Decision-Making Tools Probability Theory Decision Trees Group Decision Making Advantages and Disadvantages of Using Groups to Make Decisions Processes for Making Group Decisions Evaluating Group Decision-Making Processes s Exercises 9 Strategic Planning: Strategies, Tactics, and Competitive Dynamics CHALLENGE CASE: Samsung Plans for the Future Strategic Planning Fundamentals of Strategic Planning Strategic Management Leadership Skill highlight: Boeings Strategy Flies with Bell Ethics Skill highlight: Dow Strategy Includes Ethics Tactical Planning Comparing and Coordinating Strategic and Tactical Planning Competitive Dynamics s Exercises PART 4 Organizing 10 Fundamentals of Organizing CHALLENGE CASE: Restructuring at Avon Is More Than Cosmetic Change Definitions of Organizing and Organizing Skill The Importance of Organizing The Organizing Process Ethics Skill highlight: Savvy Organizing and Giving Back Keeps Kellogg Company Thriving Leadership Skill highlight Classical Organizing Theory Webers Bureaucratic Model Division of Labor Structure

9 s Exercises 11 Responsibility, Authority, and Delegation 269 CHALLENGE CASE: Toyota to Delegate Authority Leadership Skill highlight: Lawson Consulting Delegates for Distinction Responsibility The Job Description Dividing Job Activities Clarifying Job Activities of Managers Ethics Skill highlight: Seventh Generation Committed to Acting Responsibly Authority Authority on the Job Acceptance of Authority Types of Authority Accountability Delegation Steps in the Delegation Process Obstacles to the Delegation Process Eliminating Obstacles to the Delegation Process Centralization and Decentralization s Exercises 12 human Resource Management CHALLENGE CASE: Cisco Recruits the Best Minds in... Cisco Defining Appropriate Human Resources Steps in Providing Human Resources Recruitment Leadership Skill highlight: Innovar Innovative Approach to HRM Ethics Skill highlight: Accolades for NetApps HR Strategic Plan for Personnel Training Performance Appraisal s Exercises 13 Organizational Change: Stress, Conflict, and Virtuality CHALLENGE CASE: How Huntington Hospital Introduced Electronic Health Records Fundamentals of Changing an Organization

10 Defining Changing an Organization Change Versus Stability Factors to Consider When Changing an Organization The Change Agent Determining What Should Be Changed The Kind of Change to Make Ethics Skill highlight: Caterpillars Code of Business Conduct: Sure Footing for Success Individuals Affected by the Change Evaluation of the Change Change and Stress Defining Stress The Importance of Studying Stress Managing Stress in Organizations Leadership Skill highlight: Leaders at Corrections Corporation Take Creative Approach to Handling Stressor Change and Conflict Defining Conflict Strategies for Settling Conflict Virtuality Defining a Virtual Organization Degrees of Virtuality The Virtual Office s Exercises PART 5 Influencing 14 Influencing and Communication CHALLENGE CASE: Jetstar Airways Soars Communication Fundamentals of Influencing Defining Influencing The Influencing Subsystem Emotional Intelligence Leadership Skill highlight: Kleinfeld Communicates Creatively Through Videos and Action Communication Interpersonal Communication Ethics Skill highlight: B&H Uses Feedback Maintain Ethics Toward Customers Interpersonal Communication in Organizations s Exercises 15 Leadership

11 CHALLENGE CASE: Iwata Faces Many Different Issues at Nintendo Defining Leadership Leader versus Manager Approaches to Leadership The Trait Approach to Leadership Behavioral Approaches to Leadership Leadership Skill highlight: Mark Thompson Assesses Situations at the British Broadcasting Corporation Leadership: Special Situations How Leaders Make Decisions Leaders Changing Organizations Leaders Coaching Others Leadership: Emerging Thoughts for Modern Times Servant Leadership Ethics Skill highlight: Leaders Build Culture of Ethics Across Generations Level 5 Leadership Authentic Leadership s Exercises 16 Motivation CHALLENGE CASE: American Express Taps the Full Potential of Its Employees The Motivation Process Defining Motivation Process Theories of Motivation Ethics Skill highlight: The Need to Do What Is Right at Gaiam Content Theories of Motivation: Human Needs Leadership Skill highlight: Ron Losby: Self- Actualization at Steinway & Sons Motivating Organization Members The Importance of Motivating Organization Members Strategies for Motivating Organization Members Exercises 17 Groups and Teams CHALLENGE CASE: Teamwork Spreads at Xerox Groups Kinds of Groups in Organizations Formal Groups Ethics Skill highlight: Ethics Decisions by Committee at Royal United Hospital Informal Groups

12 Managing Work Groups Determining Group Existence Understanding the Evolution of Informal Groups Teams Groups Versus Teams Leadership Skill highlight: Leaders a Team at Tomco Marine Group Types of Teams in Organizations Stages of Team Development Team Effectiveness Trust and Effective Teams s Exercises 18 Managing Organization Culture CHALLENGE CASE: BPs Attempt to Establish Safety Culture Failed Fundamentals of Organization Culture Defining Organization Culture Ethics Skill highlight: Ethics Is Part Organization Culture at McMurry The Importance of Organization Culture Functions of Organization Culture Types of Organization Culture Building a High-Performance Organization Culture Keeping Organization Culture Alive and Well Establishing a Vision of Organization Culture Leadership Skill highlight: Powells Culture at General Mills Breeds Company Success Building and Maintaining Organization Culture Through Artifacts Integrating New Employees into the Organization Culture Maintaining the Health of Organization Culture s Exercises 19 Encouraging Creativity and Innovation CHALLENGE CASE: MidwayUSA Hits the Target with Innovation Aimed at Quality Creativity Defining Creativity Importance of Creativity in Organizations Creativity in Individuals Increasing Creativity in Organizations Innovation Defining Innovation

13 Linking Innovation and Creativity Ethics Skill highlight: Crane Arts Creates Beauty and Substance The Innovation Process Catalyst for Creativity and Innovation: Total Quality Management Essentials of Total Quality Management Leadership Skill highlight: Aflacs Leader Sends Innovative Message to Shareholders Creative Ideas Based on TQM Expertise s Exercises PART 6 Controlling 20 Controlling, Information, and Technology CHALLENGE CASE: Sperry Van Ness: Harnessing Technology for Business Success The Fundamentals of Controlling Defining Control Defining Controlling Power and Control A Definition of Power Total Power of a Manager Steps for Increasing Total Power Making Controlling Successful Essentials of Information Factors Influencing the Value of Information Evaluating Information Information Technology Leadership Skill highlight: CEO Colemans Leadership Skills Assure Unisyss IT Success The Information System (IS) Describing the IS Managing Information Systems Ethics Skill highlight: Information Technology Leaders Give Back to Community s Exercises 21 Production and Control CHALLENGE CASE: Better Production Planning Saves Money for 3M Production Defining Production Productivity Quality and Productivity

14 Automation Strategies, Systems, and Processes Operations Management Defining Operations Management Operations Management Considerations Operations Control Just-in-Time Inventory Control Maintenance Control Cost Control Budgetary Control Ratio Analysis Materials Control Selected Operations Control Tools Leadership Skill highlight: GEs Challenging Operations Management Using Control Tools to Control Organizations Inspection Ethics Skill highlight Management by Exception Management by Objectives Break-Even Analysis Other Broad Operations Control Tools s Exercises Answers Glossary A B C D E F G H I J L M N O P

15 Q R S T U V W Z Name Index A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Subject Index A

16 B C D E F G H I J K L M N O P Q R S T U V W Z