DEVELOPING & NURTURING A STRONG SAFETY CULTURE. With Walt Diangson, SWTA and John Filippone, RFTA Wednesday, May 24, 2017
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1 DEVELOPING & NURTURING A STRONG SAFETY CULTURE With Walt Diangson, SWTA and John Filippone, RFTA Wednesday, May 24, 2017
2 INTRODUCTIONS Walt Diangson, Safety Officer & Lead Trainer, South West Transit Association (SWTA ), Dallas, TX MBA, TSSP, WSO, CSSR John Filippone, Safety & Training Manager, Roaring Fork Transportation Authority (RFTA), Aspen, CO TSSP, CSSM
3 PROFILES AZ, AR, CO, KS, LA, NM OK, TX Walt Diangson Multi-Model John Filippone Local Fixed-Route Range of Membership Rural BRT Paratransit Tribal Transit Rural Transit Urban Transit Resort Special Event
4 WEBINAR AGENDA What is a Safety Culture? What is its Role in Public Transportation Safety? Major Components of a Strong Safety Culture Some Indicators of a Poor Safety Culture Some Indicators of a Developing to Good Safety Culture Summary & Conclusion
5 WHAT IS A SAFETY CULTURE? Developing & Nurturing a Strong Safety Culture
6 SAFETY CULTURE DEFINITIONS The attitude, beliefs, perceptions and values that employees share in relation to safety in the workplace. [Cox, S. & Cox, T. (1991) ] Chernobyl Nuclear Disaster 1986 The shared values & shared beliefs & attitudes that interact with employees, safety policies, procedures, & rules to produce behavioral norms. [TCRP Report 174 (2015) ]
7 EXAMPLES OF HAVING A SHARED VALUE Mission, Team, Success, Each Other
8 SAFETY CULTURE IN PUBLIC TRANSPORTATION The shared values & shared beliefs & attitudes that interact with employees, safety policies, procedures, & rules to produce behavioral norms. What is important to all public transportation employees who are delivering safe, efficient revenue service. How the transportation system works & what individual employee roles should be. The way we do our jobs, whether we are being observed or not.
9 OTHER WAYS TO DEFINE SAFETY CULTURE Safety is doing the right thing, even when no one is looking. Safety is a personal & organizational core value we all share. Safety takes priority over other competing goals. Safety is how we work and how we do everything.
10 WHAT IS ITS ROLE IN PUBLIC TRANSPORTATION? Developing & Nurturing a Strong Safety Culture
11 FOUNDATION FOR ALL SAFETY PLANS, PROGRAMS & APPROACHES Hiring Smart Background Checks & Interviews Safety Orientation Driver Training Refresher Training Employee Development Scheduling Dispatching Pre-Trip Inspections Field Supervision & Support Fleet Maintenance Policies & Procedures Reporting & Data Mgmt. Budgeting & Finance Customer Service Marketing Eligibility Labor Agreement Purchasing Planning Safety Inspections & Reviews Incentive Programs Contractor Oversight Safety Culture s Heavy-Lift
12 SAFETY CULTURE SUPPORTS & BECOMES STRONGER THROUGH Open and effective safety communication & collaboration Management & employees willing to interrupt service for safety Continually improving safety performance Safety data-driven decision making Greater trust & support between management & line employees Visible action on all reported safety issues Significant employee involvement Ying : Yang = Pull : Push
13 MAJOR COMPONENTS OF A STRONG SAFETY CULTURE Developing & Nurturing a Strong Safety Culture
14 BASIC COMPONENTS OF SAFETY CULTURE IN PUBLIC TRANSPORTATION Management Commitment to Safety Organizational commitment & support Safety leadership all levels 2. Shared ownership and participation Employee/union cooperation Employee empowerment 3. Effective safety communication Internal safety communication among all areas Training, safety meetings, safety promotion
15 BASIC COMPONENTS OF SAFETY CULTURE IN PUBLIC TRANSPORTATION Being Proactive Use of safety data, key indicators & safety standards Analysis, trending, identifying priorities 5. Organizational Learning Collaboration among all areas Learning from mistakes, reporting & data 6. Consistent Safety Reporting & Investigation Crash & incident reporting Investigation for future prevention & minimizing accidents
16 BASIC COMPONENTS OF SAFETY CULTURE IN PUBLIC TRANSPORTATION Employee Motivation Recognition, rewards & incentives Professional development 8. Organizational Trust Empowerment & employee involvement Relationship building
17 SOME INDICATORS OF A POOR SAFETY CULTURE Developing & Nurturing a Strong Safety Culture
18 NO LOCK-OUT, TAG OUT FOLLOWED Drop-Down Shop Door
19 CUTTING CORNERS TOO TIGHT Rear Wheel Strike/Crash
20 This is the shortcut I was telling you about! Colorado Mountains Unsafe Behaviors Rail Operator Fatigue Taking Short Cuts Misusing Tools & Equipment Rushing Distractions
21 SOME INDICATORS OF A DEVELOPING TO GOOD SAFETY CULTURE Developing & Nurturing a Strong Safety Culture
22 SAFETY POLICY, MANAGEMENT COMMITMENT, SUPPORT & ASSURANCE OUR MISSION STATEMENT To provide safe, efficient, cost-effective & customer-friendly public transportation. Policy, Plan, Vision & Mission Employee Engagement Mgmt. Support & Involvement
23 SAFETY TRAINING & COMMUNICATIONS Accident & Close Call Reporting, Data & Analysis Leading by Example & Walking the Talk Training, Informing, Coaching & Mentoring Recognition & Motivation
24 ORGANIZATION-WIDE SAFETY INVOLVEMENT TRANSIT MANAGEMENT Safety Culture FINANCE TRANSIT ADMINISTRATION MARKETING Customer Service TRANSIT OPERATIONS PLANNING TRANSIT POLICE TRANSIT MAINTENANCE Typical Transit Organization Depts. Become Silos
25 WEBINAR TAKEAWAYS Safety culture - The shared values & shared beliefs & attitudes that interact with employees, safety policies, procedures, & rules to produce behavioral norms. Safety culture foundation for effectiveness of all safety efforts Safety culture is also: Safety is doing the right thing, even when no one is looking. Safety is a personal & organizational core value we all share. Safety takes priority over other competing goals. Safety is how we work and how we do everything. Developing & nurturing a strong safety culture depends on key strategies & components Management Commitment to Safety Promotion
26 TECHNICAL RESOURCES TCRP REPORT 174: Improving Safety Culture in Public Transportation FTA Safety Management Systems (SMS) Framework -
27 THANK YOU AUDIENCE & NATIONAL RTAP
28 ADDITIONAL PARTICIPANT QUESTIONS Contact Information Jerry Emanuel nationalrtap.org Walt Diangson John Filippone
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