SERVICE INFORMATION SYSTEMS: KNOW-HOW FOR YOUR SUCCESS.

Transcription

1 SERVICE INFORMATION SYSTEMS: KNOW-HOW FOR YOUR SUCCESS. ROAD AND MINERAL TECHNOLOGIES

2 CONTENTS

3 OVERVIEW PAGE 4 WIDOS PAGE 6 Information news about all machine types Page 8 Navigation easy to search for and find original parts Page 10 Ordering prepare forms directly and quickly Page 12 Documentation all the information you need for your everyday requirements Page 14 WITRAIN PAGE 16 Product trainings comprehensive and informative Page 18 Documentation detailed diagrams of your machine Page 20 Application useful information for the field Page 22 PARTS AND MORE PAGE 24 Order assistance easy ordering of original parts Page 26 Wear and tear assessment and influencing factors Page 28 Functionality requirements in field operation Page 30 PARTS SHOP PAGE 32 Purchase order select and order online Page 34 2 I 3

4 BENEFIT FROM OUR EXPERTISE AND KNOW-HOW. 1 2 WIDOS, WITRAIN, Parts and More and Parts Shop offer you many advantages for accomplishing your daily work. Whether ordering original parts and wearing parts, checking out repair and maintenance procedures, correcting any malfunctions quickly, or ensuring the basic or ongoing training of your staff our information systems provide background knowledge and facts on everything to do with our machine technologies and original parts. WIDOS provides you with the full documentation on all current model ranges of the Wirtgen Group in a single system. WIDOS is a valuable tool in particular when operating several machines of the Wirtgen Group, as the documentation will be kept up to date by our regular update service. The WITRAIN training software includes comprehensive product trainings plus a full documentation on your machine model, and is supplied free of charge when purchasing a Wirtgen Group machine. Additional model ranges are available to you upon request. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

5 WIRTGEN GROUP: PARTS AND MORE 2014 DE EN ES FR IT PT RU CN ROAD AND MINERAL TECHNOLOGIES WIDOS cross-brand documentation software for Wirtgen, Vögele, Hamm and Kleemann products. 2 WITRAIN training software for your staff. Make sure to also benefit from Parts and More, our cross brand parts information and ordering system. Clearly structured tables make it easy to find the required part numbers quickly. Additional, descriptive information on the functionality and design of our original parts enables their optimum use. Use Parts and More, which is available as a printed catalogue in various languages, as software on DVD, or on the Internet. With the Parts Shop, in certain countries you have the possibility to order Wirtgen Group original parts online with absolute ease from your Wirtgen Group representative. The Wirtgen Group s service information systems unique in the construction machine industry. 3 Parts and More convenient ordering tool for Wirtgen Group Original Parts. 4 Parts Shop select and order online. 4 I 5

6 WIDOS THE DOCUMENTATION SOFTWARE. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

7 The detailed machine diagrams, which include links to the illustrations and descriptions of the various machine elements, make repair and maintenance of the Wirtgen Group machines a lot easier for me. WORKSHOP STAFF It helps me a lot that, by using WIDOS, I have the complete documentation of all of the Wirtgen Group machines stored on my laptop computer. I can thus respond flexibly to any situation on site. SERVICE TECHNICIAN The transport, operating and safety manuals included in WIDOS are of great interest to me for better operation and maintenance scheduling. TECHNICAL MANAGER Identify original parts and order them with the Wirtgen Group conveniently via the order form included in WIDOS that s what I like most. PURCHASER 6 I 7

8 WIDOS CROSS-BRAND DOCUMENTATION. UP-TO-DATE INFORMATION ON ALL MACHINE MODELS Full information in a single system. With WIDOS you will quickly and conveniently find detailed information about your machine. In addition to the complete spare parts catalogue, all instructions, hydraulics, electrical and hose diagrams, as well as machine data and safety notes, WIDOS comprises even much more and, of course, several languages. Work flexibly online and offline WIDOS is available both online and offline. The online version offers you worldwide access to the most current data records. You don t have to take care of anything any more. You can simply install the offline version on your laptop it provides you with the utmost in flexibility when you are at a job site. Our regular update service enables you to always keep your data up-to-date. Intuitively find what you are looking for Thanks to intuitive navigation, you can quickly and easily identify the components you re looking for (applicable for all main factories). You will find detailed documentation and information for every machine, including parts lists, component pictures and descriptions. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

9 1 1 The documentation is displayed directly in the spare parts catalogue on the right-hand side of the screen or in the complete documentation tree. 2 2 The machine documentation offers you the option of jumping back and forth between instructions, diagrams, service documentation, parts information and training information. 8 I 9

10 WIDOS INTUITIVE NAVIGATION. EASY TO SEARCH FOR FIND AND FIND ORIGINAL PARTS Choosing the Main selection menu item brings you to the machine of your choice in a quick and straightforward way Select a company. 2 Select a product family. 3 Select a subcategory. 1 4 Select a model series Quick and convenient navigation Choosing the Main selection menu item takes you to the machine of your choice in a quick and straightforward way. Either click your way through the menu or go directly to your machine. Independent of the brand, in WIDOS all additional information such as on specific components in the parts catalogue has been identically arranged. Comprehensive linking Exploded view drawings make it possible for you to clearly identify individual components, their locations and part numbers. This way you can immediately find the right original part and also recognise just where and how it is installed in other areas. If links are present in the parts catalogue, these will be shown to you. If required, you can directly follow them to the stated component pictures and descriptions. Presentation of the documentation depends on the context: only specifically those documents are presented to you that are relevant to the respective component group. Intelligent search functions When you search for original parts, intelligent functions help you to quickly and simply find them through the input of the part number or name. The different systematic search variants are useful in this regard. By searching using the main navigation, filter functions or full text search, you can find the solution to your problem in the blink of an eye! OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

11 1 2 1 The identical arrangement in the parts catalogue, regardless of the brand, provides information on the individual components. 2 Exploded view drawings enable individual components, their locations and part numbers to be clearly identified. 3 The icon identifies components in circuit diagrams and enables you to jump to the corresponding location in the diagram simply by clicking it. 3 4 WIDOS offers a number of systematic search variants I 11

12 WIDOS PRODUCTIVITY IN YOUR DAILY OPERATIONS. DIRECTLY AND QUICKLY PREPARE ORDER FORMS OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

13 Simplified ordering processes Have you found the parts you re looking for? Simply clicking them puts them in your shopping cart. This way you can prepare your order with little effort. You complete your order form by including personal information such as your address, master data, order type and shipping method. You simply save these data and use them directly for further orders. This simplifies the process for future orders as well. You can then choose to send the order via e mail or fax. Individual notes You can easily append notes to each subassembly or component. They can be imported and exported, shared with other users, and are retained even after monthly updates are made. Another advantage is the differentiation between notes of the parts list line item and those of the material number. Simple updates After installing it, WIDOS will remind you of possible updates every month. They are free of charge and ensure that you always have the up to date information you need! Which means that you don t have to take care of anything. If your computer is connected to the Internet, the update is installed in the background. If you don t have a permanent Internet connection, you can specify when updates should be searched for. For a small fee, your service and sales company can also send you the updates on a USB stick. 12 I 13

14 WIDOS COMPLETE DOCUMENTATION. ALL THE INFORMATION YOU NEED FOR YOUR EVERYDAY REQUIREMENTS Complete documentation You will find documentation for every machine in WIDOS. It is displayed directly in the spare parts catalogue on the righthand side of the screen or in the complete documentation tree. The machine documentation offers you the option of jumping back and forth between instructions, diagrams, service documentation, parts information and training information. Optimal operations planning The stored transportation instructions contain the exact dimensions and safety instructions for transport. Thus, you can better plan the periods between job site operations in advance. Maintenance made easy Operating instructions and maintenance notes assist you in your everyday work and in handling your machine. When is it sensible to perform maintenance and when is the next maintenance scheduled? You will find all of this information in the required documentation. Safety is pre-eminent For us, safety always comes first. In order to prevent accidents, info on all safetyrelated topics is also kept current and readily accessible. All important steps regarding the handling of our technology and products are vividly presented in the stored safety manuals. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

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16 WITRAIN THE TRAINING SOFTWARE. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

17 I can use the product trainings in WITRAIN to get familiar with the control systems and maintenance of the machine. MACHINE OPERATOR Performing maintenance on our machine quickly and easily that s what WITRAIN permits me to do. The software comprises the full machine documentation from WIDOS for our machine model. SERVICE TECHNICIAN The details provided on the application and extension possibilities of the machine technology are very informative, as they enable us to optimise the use of our machines on the construction site. Consequently, we can optimise the usage of our machines at job sites. TECHNICAL MANAGER As a purchaser, I particularly like the fact that WITRAIN is supplied free of charge for our machine. PURCHASER 16 I 17

18 WITRAIN INFORMATIVE PRODUCT TRAININGS. COMPREHENSIVE DOCUMENTATION Preparation and training Your machine operators will appreciate the product trainings included in WITRAIN as the basis of their day to day work. The various sections of the machines and their functions are explained clearly and descriptively by way of graphic illustrations and images taken in the field. The training contents extend from the machine s technical specification all the way to a full description of complex control systems such as ErgoPlus or LevelPro. With preparation and training, operators learn the technology step by step in advance. They are subsequently able to optimally adapt usage of the machinery to meet job site requirements. Interactive elements for machine functions WITRAIN contains interactive elements for numerous machine models intended to present the control systems of our machines in the most comprehensible fashion. These show the operator the functions of the individual machine sensors, for example; the underlying settings can be read out and the machine values queried. In this way, he can safely familiarise himself with the menu navigation of the electronic control system. 1 2 OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

19 3 1 Clearly structured presentation of the different sections of the machine. 2 Complex systems like the ErgoPlus control system are also explained in simple terms. 3 Ideal preparation: interactive elements enable your machine operators to try out the menu navigation in advance. 18 I 19

20 WITRAIN FULL DOCUMENTATION OF YOUR MACHINE. DETAILED DIAGRAMS OF YOUR MACHINE 1 1 Conveyor hosing diagram including an image of the part in question. 2 Also included free of charge machine-specific electric diagram. 3 The full set of exploded-view drawings from WIDOS for your machine model. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

21 Comprehensive additional information WITRAIN a comprehensive system that contains the complete documentation from WIDOS for your machine type. This way you have, in addition to your hard copy documentation, all data pertaining to your machine in electronic form. All benefits provided by WIDOS are available to you for your machine with WITRAIN. The documentation also provides you with all diagrams. Thus, the intelligent interlinking of electrical, hydraulic and hose diagrams, for example, simplifies the maintenance and repair of your machine for you. Spare parts catalogue in digital form WITRAIN also contains the spare parts catalogue for your machine type, including all exploded view drawings, with which you can easily and conveniently find original parts and the construction of individual components. Your advantage: the information you require is available quickly without the need for timeconsuming searches I 21

22 WITRAIN OPTIMISED APPLICATION OF YOUR MACHINE. 1 2 Further possible uses Your machine can do more: optimise the use of your machine also in new business areas that you are not yet familiar with. Our software provides you with clearly structured information on the potential your machine has to offer. You are given a brief and concise overview of the range of applications of your machine. WITRAIN Know how that gives you assurance in taking on orders and eases your everyday work. Additional equipment WITRAIN offers comprehensive information on optional equipment features and retrofit packages that enable you to optimise the use of your machine in field operation. The software explains, for instance, the optional Big MultiPlex Ski for use in our Vögele pavers. Convenient installation and operation are explained in a descriptive step by step procedure. Benefit from the application expertise offered in WITRAIN, and expand the fields of application of your Wirtgen Group machine. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

23 INFORMATION FOR PRACTICAL USE 3 1 Learn more about the optional equipment features available for your machine 2 Transport manual for the safe transport between projects. 3 Optimise the operation of your machine. 22 I 23

24 PARTS AND MORE THE ALLES CLEARLY ÜBER UNSERE STRUCTURED ORIGINALTEILE. ORDERING TOOL. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

25 Based on the parts groups, the Parts and More catalogue is clearly structured. Accordingly, I can quickly find the right original part that saves time and effort when ordering. What I also find interesting are the function descriptions, through which I have learned a great deal about Wirtgen Group original parts. PURCHASER The tips on maintaining the machines and on assessing the wear and tear of parts, as described in the brochures of the Parts and More Compact series and on the DVD, are very useful. Thanks to them, we can reduce costs by replacing original parts at the right time. SERVICE TECHNICIAN The usage tips provided on the website help me to more effectively use my Wirtgen Group machine. MACHINE OPERATOR 24 I 25

26 PARTS AND MORE THE CLEARLY STRUCTURED ORDERING TOOL. EASY ORDERING OF ORIGINAL PARTS 1 1 Looking up parts quickly the clearly structured Parts and More catalogue. 2 Also available on the Internet: visit 3 Parts and More as software on DVD. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

27 A system for the Wirtgen Group You can obtain our practical aids for ordering Wirtgen Group original parts for free in various forms: Save time while working All information in Parts and More is arranged according to parts groups, enabling quick and easy searches. Always ready to hand as a catalogue with clearly presented facts and figures. As software on DVD complementing the information contained in the catalogue, the DVD includes comprehensive additional information on the conditions and assessment of parts wear, as well as servicing and maintenance recommendations. Online at: Our website makes it possible for you to search for and purchase original parts around the clock in many countries. The parts groups are identified by pictograms, which supports the crossmedia orientation. Parts and More offers a comprehensive system that will support you in your dayto day work with our parts by providing: Information about possible uses convenient ordering aids aids for assessing parts wear maintenance recommendations, and much more. Benefit from our application expertise and use Parts and More as the basis for parts dispatching and stocking I 27

28 PARTS AND MORE WEAR AND TEAR OF ORIGINAL PARTS. ASSESSMENT AND INFLUENCING FACTORS Value retention through maintenance Parts and More is much more than just an ordering tool. The system offers comprehensive information that is of interest when it comes to maintaining the value of your machine and original parts. Practical tips for everyday usage There comes a time when wearing parts have reached a state in which their further use is no longer economical or can even result in problems caused by consequential damages. Extensive information on maintenance and servicing procedures supports you in maintaining the value of your machines on a long term basis. Costs are reduced, as regular maintenance will increase the lifespan of your Wirtgen Group products. Parts and More benefit from our background knowledge on all original parts. To facilitate assessment of the right time for replacement, Parts and More includes many measurement values that will assist you in determining the optimum time for replacement. Complementary to the Parts and More catalogue, the DVD offers recommendations on the correct use of our original parts, and includes comprehensive information on the factors influencing parts wear and tear. Also in our brochures, certain spare parts are focused on accordingly. 1 2 OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

29 3 1 Factors that play a role in cutting tool wear and tear. 2 Clear illustration of the wear rate of cutting tools. 3 Assessing the wear of a scraper conveyor in a Vögele paver. 28 I 29

30 PARTS AND MORE FUNCTIONALITY AND APPLICATION TIPS. REQUIREMENTS IN FIELD OPERATION Easily comprehensible explanation of functions Full comprehension of the innovative technology of our machines is a prerequisite to their optimum use. Parts and More therefore offers clear and easily comprehensible explanations on the functions of our machines and original parts. Wirtgen Group technologies offer intelligent solutions for your day to day work. Tips and application recommendations Each construction site poses its own challenges. We offer the right equipment for them all and the parts most suited to each application. Illustrations, animations and films elucidate complex facts. Examples include: the oscillation principle of our Hamm rollers, the high compaction and levelling technology of Vögele, the cold recycling of Wirtgen, the crushing technology of Kleemann. The recommendations contained in Parts and More help you to optimally use your machine. You will be delighted by the additional explanations, tips and tricks. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

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32 PARTS SHOP AND MORE ORDERING ALLES ÜBER SELECT UNSERE AND ORIGINALTEILE. ORDER ONLINE. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

33 Via the Parts Shop I can select the entire service packages myself, also directly for several machines. WORKSHOP STAFF With the Parts Shop, I can check the availability of parts for myself online. SERVICE TECHNICIAN Just checking on prices can be done quickly and trouble-free. I can also easily send and administer my orders. PURCHASER 32 I 33

34 PARTS SHOP ORDERING SELECT AND ORDER ONLINE. REQUIREMENTS IN FIELD OPERATION Simple selection of parts You want to replace a component and don t have it at hand? In some markets, we can offer you a further order placement option with our Parts Shop. Via the Internet, you can look for the missing parts or service packages in our online shop. There, you can either choose the corresponding order numbers from the parts list or a parts table, or type them in directly. If you don t know the numbers, a technical search via WIDOS or Parts and More is possible online. Simply click to put the parts in your shopping cart. Always up-to-date You can immediately see the current price while you are ordering. The online shop automatically updates itself with each login. Along with the prices, you also find out directly about parts availability. Comprehensive process support Once you have completed your selection, you generate your order based on what s in the shopping cart. You can conveniently choose the shipping method and prio rity by means of the options. The Parts Shop also offers the possibility to save and administer all previously made orders. This way you can also access completed orders from the past. OVERVIEW WIDOS WITRAIN PARTS AND MORE PARTS SHOP

35 1 1 By way of traffic signal colours you can see the available quantities You can also select and review previous transactions. 2 All selected parts in the shopping cart are preliminarily calculated and the order value is shown in the overview. 34 I 35

36 WIRTGEN GMBH Reinhard-Wirtgen-Strasse Windhagen Germany Phone: +49 (0) 26 45/131-0 Fax: +49 (0) 26 45/ JOSEPH VÖGELE AG Joseph-Vögele-Strasse Ludwigshafen Germany Phone: +49 (0) 621/ Fax: +49 (0) 621/ HAMM AG Hammstrasse Tirschenreuth Germany Phone: +49 (0) 96 31/80-0 Fax: +49 (0) 96 31/ KLEEMANN GMBH Manfred-Wörner-Strasse Göppingen Germany Phone: +49 (0) 71 61/206-0 Fax: +49 (0) 71 61/ All images are non-binding. Subject to technical changes. No. WG EN-01/14 by Wirtgen GmbH 2014 Printed in Germany