Facilitating e-commerce development through the postal network: UPU strategy

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Dominick Greene
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2 Overview of the presentation UPU background and strategic vision Implementation pillars: boosting ecommerce development through the postal network Special focus on the Initiative and Easy Export Programme 2

3 Introduction and background 192 member countries, one single postal territory for all postal exchanges 640,000 public post offices world-wide, umatched rural depth Threedimensional network: physical, financial, electronic services 5.24 million employees worldwide 300 billion items per year, including 8 billion parcels, and providing 1.5 billion people access to financial services

4 Strategic vision 2020 Inclusion Integration Innovation

Strategic goals 2017-2020 Goal 1: Improve the interoperability of network infrastructure.

5 Strategic goals Goal 1: Improve the interoperability of network infrastructure. Goal 2: Ensure sustainable and modern products. Goal 3: Foster effective market and sector functioning.

International Bureau was instructed to develop projects and programmes which support and

6 Ecommerce is top priority E-commerce development is priority both in the UPU Doha ( ) and Istanbul ( ) Postal Strategies, and regional development plans The International Bureau was instructed to develop projects and programmes which support and enhance the capacity of the UPU designated operators to provide e-commerce services in an integrated fashion.

Supply Chain Programme (Customs, Transport, Security) 1.

Development of Regulations & Standards 4.

7 Implementation pillars 9. Ecommerce and Easy Export Programmes 8. Supply Chain Programme (Customs, Transport, Security) 1. Market Research & Big Data Analytics UPU Strategy to support ecommerce 2. Addressing, Quality of Service and Product Development 3. Development of Regulations & Standards 4. Development of Technology and E-commerce Tools 7. Partnership Development and Stakeholder Engagement 6. Knowledge Development and Capacity Building 5. Technical Assistance and Development Cooperation

8 Market Research & Big Data Analytics UPU as a centre of postal-sector market knowledge and intelligence Developing predictive algorithms and applications for anticipatory logistics using big data analytics

9 Addressing An address is the key to inclusion Mr. Fifi Kwame Awasi, P. O. Box LG 78, Legon, Accra, GHANA Place an order Secure payment International shipment Home delivery

10 Integrated Product Plan ECOMPRO Quality of Service and Product Development Developing, rationalizing and modernizing products in line with market changes and development Parcels Small Packets

11 Quality of Service and Product Development Current UPU product portfolio Basic Services Letter-Post Parcel Post EMS Letters / Postcards / Printed Papers Surface Parcels EMS Items for the blind Air Parcels M bags ECOMPRO (NEW)

12 Quality of Service and Product Development Quality improvement There can be no development of the postal market without quality of service Quality measurement And quality can be improved only if measured UPU Global Monitoring System using RFID technology

13 Development of Regulations and Standards International regulatory framework Common rules Guarantee access to universal postal service Cross-border exchange and transit of postal items UPU Regulations Fair trade and settlement of dues

14 Development of Regulations and Standards Standards are necessary for effective postal operations and to interconnect the global postal network Operational standards Technical standards Messaging standards

15 Development of Technology and E-commerce Tools Development of technological tools to support postal operations in: Mail parcels and financial services Tools supporting ecommerce

16 Categories of UPU cooperation activities Technical Assistance and Development Cooperation Public policy support 1 Sector reform 2 Technical assistance to postal operators 3

17 Knowledge Development and Capacity Building

18 Supply Chain Programme Transport, Customs and Security Postal Electronic Advance Data Model Origin Post Air Carrier Destination Post Destination Customs CUSRSP CUSITM

19 Supply Chain Programme Transport, Customs and Security Postal items with certificate o Single entity to examine these items at a single location Dangerous goods / prohibited items o Common postal and customs information o Information for stakeholders o Information for end users (buyers and sellers) o Cloud API is an idea that is gaining ground! Technology integration with stakeholders o Posts-Customs-Airlines: ASYCUDA, CDS (Customs Declaration System), etc

20 Supply Chain Programme Postal Transport Guide Postal Export Guide

21 Partnership Development & Stakeholder Engagement Smart collaboration and partnership development

22 Development of Ecommerce & Easy Export Programmes Supporting the development of ecommerce and easy export through the postal network

23 Development of Ecommerce & Easy Export Programmes The initiative

24 What is What it is: A concept and an initiative Leading players: Governments and Posts Supportive partners: Public and/or private entities Funding: Participating countries UPU main role Facilitate the collaboration between Governments and Posts Provide assistance to Posts within the development cooperation framework Enable regional and global implementation of the concept

25 Objectives of the initiative The initiative will enable the enhancement of the postal capabilities in the following areas: Operational readiness Supply chain improvement Implementation of technological tools E-Markets platform

26 UPU s main role UPU s main role facilitate cooperation between government and Post

27 Operational readiness for ecommerce To meet operational efficency for e-commerce Minimum operational requirements - UPU Product portfolio (Parcels, ECOMPRO Parcels, Small packets, EMS) - Operational requirements - E2E process mapping and standards - Merchandise return service - Payment solutions for e-commerce Visibility - UPU EDI messaging and technical standards - EDI with airlines and customs - IT standardized tools & Reporting system Data quality - Compliance with quality standards and targets - Mandatory EDI messages and data elements - Timely return of tracking information - Data extract into domestic IT system and interfaces Supply chain integration Transport Customs Security Standards compliance & Adressing E2E Reliability - Operational and performance - Product s minimum specifications - SLAs with internal & external partners - Customer care service - UPU Certification

28 E-markets platform: Virtual marketplace (VMP) UPU VMP Strategy Recommended Partners Requirements.POST Solution Checklist

29 E-markets platform: Virtual marketplace (VMP) Broad options for Posts Posts go it alone Based upon UPU recommendations and standards Integrating UPU IT Tools Commercial relationship with DO UPU partnership framework with e-commerce providers (eg. Etsy, epttavm,..) Based upon UPU recommendations and standards - IT Tools + interface Commercial relationship with (DO?) (UPU?) UPU partnership with technology providers complete.post ecosystem provided (eg. Shopify, etc..) 100% UPU recommendations and standards - IT Tools + interface Commercial relationship with UPU -> DO

30 The Initiative List of countries that have formally expressed interest: Tunisia Ivory Coast Morocco Cameroon South Africa Kenya Djibouti

31 Impact of ecommerce activities Strategic positioning Operational efficiency Sustainable development Position the postal network as a key enabler and facilitator of ecommerce and trade Improve the operational efficiency of the postal network to support ecommerce and trade IMPACT Ensure the sustainable development of all aspects of the postal network and the commercial position of the Post MSME Development Employment Creation Poverty Reduction Social Inclusion Revenue Growth

African Export-Import Bank Afreximbank

African Export-Import Bank Afreximbank Gwen Mwaba Director Trade Finance Geneva, 2017 African Export-Import Bank Banque Africaine D Import-Export Transforming Africa s Trade Trade Finance The Trade Finance