JOB TASK ANALYSIS. Stanislaus County. Application Specialist I,II,III. CEO-Recruitment Unit

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1 JOB TASK ANALYSIS Employer: Occupation: Company Contact: Stanislaus County Application Specialist I,II,III CEO-Recruitment Unit Date: October 2002 Analysis Provided By: Lyle Andersen, PT, CWCE Andersen & Baim Physical Therapy, Inc Coffee Road, Suite 3 Modesto, California (209) INTRODUCTION: The job description for this document was provided by Stanislaus County. The environmental factors, physical and functional demands for this Job Task Analysis were documented by Andersen & Baim Physical Therapy, Inc. The methodology for documentation consisted of on-site visits, using various measuring devices such as dynamometers and scales, as well as observation and interviews with employees and managers. A detailed record was made of the physical and functional demands of the job in terms of force pounds, weight, frequency, height, distance, anthropometric measurements, stamina, and degrees of range of motion. The determination of the frequencies of functional activities are based on standards provided by the National Institute for Occupational Safety and Health (NIOSH) and the Work Practice Guide for Manual Lifting (U.S. Department of Commerce, National Technical Information Service). The Job Task Analysis is organized as follows: General work description and specific duties; safety requirements; uniform/equipment; required job-related knowledge, education, ability, and experience; union; environmental factors; and physical/functional demands. Chief Executive Office Recruitment Unit P.O. Box 3404, Modesto, CA Phone (209) Fax (209) Chief Executive Office Risk Management Division P.O. Box 1723, Modesto, CA Phone (209) Fax (209)

2 GENERAL WORK DESCRIPTION: The frequency of the following activities may vary according to the physical requirements of the specific job tasks that the employee may be required to perform at random intervals. Under the general supervision of the department manager, the Application Specialist I,II will perform a broad range of skills spanning both hardware and software. This classification requires experience in supporting specialized application in government or corporate environments as well as technical judgment and initiative in making decisions in accordance with established guidelines. The Application Specialist III perform a broad range of skills in both hardware and software, but with the greater emphasis on applications. ESSENTIAL FUNCIONS SPECIFIC DUTIES Application Specialist I- The Following Reflects the Job Task Functions: Task 1: Develop a strong working knowledge of applications used at the departmental level. Task 2: Provide technical support to end-user staff, including help desk activities and end-user training. Task 3: Assist with application deployments. Task 4: Participate in application installation, configuration, upgrades and maintenance. Task 5: Participate in desktop hardware installation, configuration and maintenance. Task 6: Trouble-shoot end-user problems with desktop PCs, printers and network-connectivity issues. Task 7: Assist with end-users with application problems. Task 8: Assist with end-user training. Task 9: Prepare handbooks, manuals and other training related materials. Task 10:Work independently and/or able to work closely and contribute as a team member on large projects. Task 11: Conducts feasibility studies for possible automation of manual processes. Task 12: Ability to pick up applications completed by someone else and make appropriate changes. /Marginal Task(s) Application Specialist II- ( in addition to the Application Specialist I) The Following Reflects the Job Task Functions: Task 1: Assist with applications analysis, at the workgroup or department level. Task 2: Assist in developing functional specifications used to procure and deploy specialized applications. Task 3: Provide backup support for network administration, configuration and maintenance. Task 4: Trouble-shoot network-related problems on a larger (mid-size or workgroup) scale. /Marginal Task(s) Page 2

3 Task 5: Plan and implement desktop operating system and application upgrades, patches on a large scale. Task 6: Document technical procedures/diagrams. Task 7: Stay current on emerging application software technologies, as appropriate for the application supported. Application Specialist III- The Following Reflects the Job Task Functions: Task 1: Under general direction, coordinate departmental technology activities to ensure established and accepted standards are met. Task 2: Develop and share a strong working knowledge of applications used at the department or enterprise level. Task 3: May develop and program basic application programs/software on departmental computers. Task 4: Install Windows operating systems and troubleshoot issues with such systems. Task 5: Provide backup administration and maintenance of Local Area Network servers running specialized applications. Task 6: Provide technical support to end-user staff, including help desk activities and end-user training. Task 7: Develop end-user training programs. Task 8: Implement application deployment plans. Task 9: Carry out applications analysis, at the workgroup, department or enterprise level. Task 10: Analyze, evaluate and make recommendations on technology programs and procedures. Task 11: Assist in developing functional specifications used to procure and deploy specialized applications. Task 12: Participate in application installation, configuration, upgrades and maintenance. /Marginal Task(s) Safety Requirements: All employees are required to observe company safety procedures and standards to insure individual and collective safety, in addition to avoiding unnecessary risk to oneself, co-workers, customers, and property. UNIFORM: Not required EQUIPMENT: 1. Computer 6. Copier 2. Keyboard 7. Vehicle 3. Mouse 8. Hand tools 4. Printer 9. Vacuum 5. Facsimile Page 3

4 Required Job-Related Knowledge, Education, Ability or Experience: Application Specialist I, II- ABILITY: 1.) Assist with applications deployment (installation, configuration, testing and transition), support and maintenance. 2.) Transfer knowledge to end-users. 3.) Assist in developing effective presentations. 4.) Possess a sound working knowledge of emerging technologies and applications noted above. 5.) Demonstrate, develop and support a strong commitment to customer service. 6.) Communicate clearly and concisely, both orally and in writing. 7.) Hold and maintain a valid California Driver s License and remain free from repeated moving violations and/or accidents as defined by specific position requirements. Application Specialist III- 1.) Provide leadership skills. 2.) Organize work, establish priorities and meet project schedule integrity. 3.) Develop and implement operating procedures. 4.) Carry out application deployment (installation, configuration, testing and transition), support and maintenance. 5.) May customize new commercial (and in some cases, internally developed) application software. 6.) Design and develop specialized application documentation. 7.) Transfer knowledge and provide direction to other staff. 8.) Carry out effective presentations. 9.) Keep current and maintain a strong knowledge of emerging technologies and applications noted above. 10.) Demonstrate, develop and support a strong commitment to customer service. 11.) Communicate clearly and concisely, both orally and in writing. EDUCATION: Application Specialist I- 1.) One year or more of full-time experience in supporting hardware and/or software in specialized computer applications, OR, 2.) Six months of full-time experience in supporting hardware and/or software in specialized computer applications and 15 units of relevant computer college coursework, or equivalent professionally recognized systems engineering certification, OR, 3.) A Bachelor s degree in a computer related field. Application Specialist II- 1.) Two years of full-time increasingly responsible experience in supporting hardware and/or software in specialized computer applications. No less than 30 units of relevant computer college coursework or equivalent professionally recognized systems engineering certification may be substituted for one year of the required experience, OR, 2.) Two years of relevant experience performing duties comparable to an Application Specialist I. Page 4

5 Application Specialist III- 1.) Equivalent to four years of full-time relevant, increasingly responsible experience in supporting hardware and/or software in specialized computer applications. No less than 30 units of relevant computer college coursework or equivalent professionally recognized systems engineering certification may b substituted for one year of the required experience. KNOWLEGE: Application Specialist I,II- 1.) Desktop applications. 2.) Developing end-user documentation and training materials. Application Specialist III- 1.) Specific application software packages required by the assignment and a general understanding of other software applications. 2.) Procedures for developing and maintaining end-user documentation and training materials, including the use of presentation tools. 3.) Effective organizational, communications, and cross functional skills EXPERIENCE/QUALIFICATIONS: 1.) Successful completion of a post-offer, pre-placement physical abilities test. All employees within the Application Specialist I,II,IIIr position are required to provide physical assistance for all weight and frequency requirement needs of all job tasks in order to maintain a safe work environment. Employees must be physically capable of working in any of the job tasks within the Application Specialist I,II,III position. WORK HOURS: 40-hour work week Monday through Friday 8:00 a.m. to 5:00 p.m. Call back and overtime availability UNION: American Federation of State, County and Municipal Employees, Optional Page 5

6 ENVIRONMENTAL FACTORS The following percentages are given in terms of an eight-hour workday: Seldom = 1% - 2% Frequent = 34% - 66% Occasional = 3% - 33% Continuous = 67% - 100% ENVIRONMENTAL FACTORS MAXIMUM FREQUENCY 1. Unprotected heights: safety ladder Seldom 2. Being around moving machinery: road traffic Occasional 3. Exposure to marked changes in temperature and humidity: outside temperatures vary between degrees. Not Required 4. Exposure to dust, fumes, smoke, gases, or other irritating substances (specify): Not Required 5. Driving: vehicle Occasional 6. Exposure to excessive noise: Not Required 7. Exposure to radiant or electrical energy: computer, monitor Occasional 8. Exposure to solvents or chemicals: contact cleaner Seldom 9. Exposure to slippery or uneven walking surfaces: Not Required 10. Working below ground: Not Required 11. Unusual fatigue factors: Not Required 12. Working with explosives: Not Required 13. Excessive vibration: Not Required 14. Working with hands in water or other substance: Not Required 15. Working proximity: Alone - Closely with others - Occasional Continuous 16. Working inside: Continuous 17. Working outside: Seldom Page 6

7 FUNCTIONAL ACTIVITIES The frequency of the following activities may vary according to the physical requirements of the specific job tasks the employee may be required to perform at random intervals. The following percentages are given in terms of an eight-hour workday: Seldom = 1% - 2% Frequent = 34% - 66% Occasional = 3% - 33% Continuous = 67% - 100% 1) PUSH: Pushing activities may require use of the back in conjunction with leg and arm musculature Pounds: Occasional Pounds: Seldom Pounds: Not Required Pounds: Not Required Pounds: Not Required Pounds: Not Required MAXIMUM FORCE: 25 pounds Assistive Devices: 2 or 4-Wheeled Cart, Hand Truck. Additionally, one person assistance is available with forces greater than 25 pounds. Comments: Pushing is utilized with activities such as retrieving, returning, storing, adjusting, moving, and/or transporting equipment, and supplies (e.g. carts, doors). The employee exerts up to 25 pounds of force in a horizontal plane from waist to shoulder height of a distance up to 600 feet when performing job tasks (e.g. push up to 25 pounds of force to travel with carts; open/close doors, drawers, files, cabinets; cords, cable, computer components). 2) PULL: Pulling activities may require use of the back in conjunction with leg and arm musculature Pounds: Occasional Pounds: Seldom Pounds: Not Required Pounds: Not Required Pounds: Not Required Pounds: Not Required MAXIMUM FORCE: 25 Pounds Assistive Devices: 2 or 4-Wheeled Cart, Hand Truck. Additionally, one person assistance is available with forces greater than 25 pounds. Comments: Pushing is utilized with activities such as retrieving, returning, storing, adjusting, moving, and/or transporting equipment, and supplies (e.g. carts, doors). The employee exerts up to 25 pounds of force in a horizontal plane from waist to shoulder height of a distance up to 600 feet when performing job tasks (e.g. pull up to 25 pounds of force to travel with carts; open/close doors, drawers, files, cabinets; cords, cable, computer components). Pushing is the preferred method of moving carts. Page 7

8 3) STAND-UP LIFT: Lifting weighted objects between floor and waist height Pounds: Occasional Pounds: Occasional Pounds: Occasional Pounds: Seldom Pounds: Not Required Pounds: Not Required MAXIMUM FORCE: 50 Pounds Assistive Devices: One or more person(s) assistance is available with weights greater than 50 pounds. Comments: A stand-up lift is utilized with activities such as retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. computer paraphernalia). The employee lifts items weighing between <1 pound and 50 pounds from/to 36 inches off the floor when performing job tasks (e.g. lift up to 50+ pound computers, printer, monitors, miscellaneous computer items; projector). 4) LEVEL LIFT: Lifting weighted objects from between waist and chest height level for a maximum horizontal distance of up to four feet Pounds: Occasional Pounds: Occasional Pounds: Occasional Pounds: Seldom Pounds: Not Required Pounds: Not Required MAXIMUM FORCE: 50 Pounds Assistive Devices: 2 to 4-Wheeled Cart, Hand Truck. Additionally, one or more person(s) assistance is available with weights greater than 50 pounds. Comments: A level lift is utilized with activities such as retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. computer paraphernalia). The employee lifts items weighing between <1 pound and 50 pounds when performing job tasks (e.g. lift up to 50+ pound computers, printer, monitors, miscellaneous computer items; projector). 5) WEIGHT CARRY: Carrying weighted objects between waist and chest height level beyond a distance of four feet Pounds: Occasional Pounds: Seldom Pounds: Seldom Pounds: Seldom Pounds: Not Required Pounds: Not Required MAXIMUM FORCE: 50 Pounds Assistive Devices: 2 or 4-Wheeled Cart, Hand Truck. Additionally, one or more person(s) assistance is available with weights greater than 50 pounds. Comments: Weight carry is utilized with activities such as retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. computer paraphernalia). The employee carries items weighing between <1 pound and 50 pounds between 5 feet and 10 feet when performing job tasks (e.g. carry up to 50+ pound computers, printer, monitors, miscellaneous computer items; projector). Page 8

9 6) OVERHEAD LIFT/PULL DOWN: Lifting weight from/to chest and overhead height level 0-10 Pounds: Seldom Pounds: Seldom Pounds: Not Required Pounds: Not Required Pounds: Not Required Pounds: Not Required MAXIMUM FORCE: 25 Pounds Assistive Devices: A vertical ladder, step ladder or step stool is available to bring items to eye or shoulder level. Additionally, one or more person(s) assistance is available with weights greater than 25 pounds. Comments: Overhead lift/pull down is utilized with activities such as retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. computer paraphernalia). The employee lifts items weighing between <1 pound and 25 pounds to a maximum height of 72 inches when performing job tasks (e.g. computer cords, wire, cables, miscellaneous computer and/or components). Variables to overhead reaching will be the employee s height and anthropometric reach. 7) OVERHEAD REACH: MAXIMUM FREQUENCY: Seldom Comments: Overhead reach is performed to a maximum height of 84 inches when adjusting and moving controls (e.g. reach for control switches, buttons, knobs; plug/unplug wire, cable, cords). A ladder (appropriate height) or step stool may be utilized to bring items to eye or shoulder level. Variables to overhead reaching will be the employee s height and anthropometric reach. 8) FORWARD REACH: MAXIMUM FREQUENCY: Frequent Comments: Forward reach is performed to a distance of 28 inches when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. reach lateral or forward for desk top support work; push/pull; lift/carry; office work; build/break down computer components; replace computer components; computer diagnostic evaluation). The degree of elbow extension required for reaching will vary according to the employee s anthropometric reach. 9) STOOP: MAXIMUM FREQUENCY: Occasional Comments: Stooping is performed when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. stoop for desk top support work; push/pull; lift/carry; office work; build/break down computer components; replace computer components; computer diagnostic evaluation). Variable to stooping will be the employee's height. Stooping of the head, trunk and knees can be minimized or avoided by substituting alternate positions of squatting, kneeling or bending when performing job tasks. 10) SQUAT: (Unloaded) Page 9

10 MAXIMUM FREQUENCY: Seldom Comments: Squatting is performed when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. squat to reach below waist height for below desk top support work; plug/unplug cords/wires; build/break down computer components; add/replace computer components; computer diagnostic evaluation). Squatting may be minimized or avoided by substituting alternate positions of bending or kneeling. Partial squatting is a preferred lifting posture. 11) FORWARD BEND: MAXIMUM FREQUENCY: Occasional Comments: Bending forward at the waist is performed when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. bend to reach near or far below waist height for desk top support work; push/pull; lift/carry; office work; build/break down computer components; replace computer components; computer diagnostic evaluation). Maximum forward trunk flexion required is 60 degrees. Employee may minimize or avoid excessive forward bending of the trunk up to 80 degrees by using alternate positions of bending at the hips, kneeling, half kneeling, stooping, sitting or squatting. 12) TWIST: MAXIMUM FREQUENCY: Occasional Comments: Twisting at the waist is performed when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. twist for desk top support work; push/pull; lift/carry; office work; build/break down computer components; replace computer components; computer diagnostic evaluation). Twisting at the waist may be minimized by turning the whole body, including the feet and working from a swivel chair. 13) TURN: MAXIMUM FREQUENCY: Occasional Comments: Turning is performed when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. turn for desk top support work; push/pull; lift/carry; office work; build/break down computer components; replace computer components; computer diagnostic evaluation). 14) KNEEL: MAXIMUM M FREQUENCY: Seldom Comments: Kneeling is performed when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. kneel for below desk top support work; plug/unplug cords/wires; build/break down computer components; add/replace computer components; computer diagnostic evaluation). Kneeling may be minimized or avoided by substituting alternate positions of bending, squatting, or half kneeling. 15) CRAWL: Page 10

11 MAXIMUM FREQUENCY: ENCY: Seldom Comments: Crawling is performed when manipulating, retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls and supplies (e.g. crawl for below desk top support work; plug/unplug cords/wires; build/break down computer components; add/replace computer components; computer diagnostic evaluation). 16) STAIR CLIMB: MAXIMUM FREQUENCY: Seldom Comments: Stair climb is required in order to go to/from the work sites that do not offer an elevator. Maximum number of 21 steps is climbed. 17) LADDER CLIMB: MAXIMUM FREQUENCY: Seldom Comments: Ladder climbing is performed onto/off of safety ladders or steps to access equipment and supplies (e.g. climb to/from storage on overhead shelves on racks) located up to 10 feet above floor level (e.g. climb to reach computer components). Variables to overhead climbing will vary according to the employee's height and anthropometric reach. 18) WALK: MAXIMUM FREQUENCY: Occasional Comments: Walking is performed when retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment and supplies (e.g. walk to/from collaborating agency(ies) and/or colleagues; install, inspect, repair, replace, maintain and conduct computer procedures on applications and hardware). Walking length varies between 3 feet and 600+ feet depending on job task. 19) SIT: MAXIMUM FREQUENCY: Frequent Comments: Sitting is performed for a maximum of 120-minute intervals when performing job tasks (e.g. sit for office work; install, repair, replace, maintain, consult for computer procedures on applications and hardware; meetings with collaborating agencies and/or colleagues). 20) STANDING: (Static) MAXIMUM FREQUENCY: Frequent Comments: Static standing is performed for a maximum of 30-minute intervals when performing job tasks (e.g. stand for for office work; install, repair, replace, maintain, consult for computer procedures on applications and hardware; meetings with collaborating agencies and/or colleagues). 21) BALANCE: MAXIMUM FREQUENCY: Frequent Comments: Good balance is required for safe walking, standing, climbing and lifting. 22) HAND/FOOT CONTROLS: Page 11

12 HAND: Right: Occasional Left: Occasional Both: Occasional Either: Not Required FOOT: Right: Occasional Left: Seldom Both: Not Required Either: Not Required Comments: Hand controls are utilized to operate equipment (e.g. vehicle) when adjusting controls (e.g. drive vehicle). Foot controls are utilized to operate equipment (e.g. vehicle). 23) UPPER AND LOWER EXTREMITY COORDINATION: Simple Grasp: Frequent Firm Grasp: Occasional Fine Manipulation: Frequent Eye/Hand Coordination: Continuous Hand/Foot Coordination: Occasional Comments: Grasping and coordination activities are performed when retrieving, returning, storing, adjusting, moving, and/or transporting product, equipment, controls, and supplies (e.g. computer paraphernalia). Simple grasp is utilized to perform job tasks (e.g. lifting and manipulating objects weighing less than 5 pounds; push/pull; miscellaneous computer parts; hand tools). Firm grasp is utilized to perform job tasks (e.g. lifting and handling objects weighing 5 pounds or greater; stripping/crimping wires, push/pull; miscellaneous computer parts; hand tools). Fine manipulation is utilized to perform job tasks (e.g. push/pull; miscellaneous small computer parts; hand tools; nuts, washers, bolts). Eye/hand coordination is utilized to perform job tasks (e.g. push/pull; miscellaneous small computer parts; hand tools; nuts, washers, bolts). Hand/foot coordination is utilized to perform job tasks (e.g. driving vehicle). Depending on individual hand dominance, one hand may be used more frequently than the other when performing job tasks. Page 12

13 24) NECK RANGE OF MOTION: Static neutral position: Frequent Flexing: Frequent Rotating: Occasional Extending: Seldom Comments: Neck movement is required when performing job tasks (e.g. desk top work; install, repair, replace, maintain, inspect, consult for computer application and hardware; drive vehicle). Participating in observation of work environment allowing for safe working conditions. Full cervical range of motion is required to safely perform the job tasks. END OF REPORT Page 13

14 Stanislaus County Job Task Analysis Enclosed are the results of the and Marginal Functions of the Job Task Analysis that were obtained for the position of Application Specialist I,II,III, Senior. Please note the specific summary of maximum weight and frequency requirements: Stanislaus County Job Task Analysis Summary Application Specialist I,II,III, Senior S Functional Activities Push (Force) Pull (Force) Stand Up Lift Level Lift Weight Carry Overhead Lift/Pull Down Overhead Reach Forward Reach Stoop Squat (Unloaded) Forward Bend Twist Turn Kneel Crawl Stair Climb Maximum Requirements 25 pounds 25 pounds 50 pounds 50 pounds 50 pounds 25 pounds Seldom Frequent Occasional Seldom Occasional Occasional Occasional Seldom Seldom Seldom 1 The critical demands of the job. Page 14

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