Welcome to the Hellmann F.A.M.I.L.Y
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1 Welcome to the Hellmann F.A.M.I.L.Y
2 OUR GUIDELINE Our Corporate DNA - FAMILY The core of who we are resides in the fact that we have always been and remain to this day a family owned company... F A M I L Y irst, people first ll about the customers, always aking it work better, everyday nnovation and entrepreneurship ive sustainability ou and Me!
3 History (key milestones) 4th generation family owned 1871 Founded by Carl Heinrich Hellmann in Germany 1960 Opening of a new headquarter branch in Osnabrück, Germany 1976 Hellmann is founding partner of DPD parcel service 1982 First Asian office opens in Hong Kong, followed by offices throughout Asia 1987 Operations start in Australia, New Zealand, Canada 1988 Operations start in Mexico, US and South America 1992 The network expands into Eastern Europe 2002 Operations start in Abu Dhabi and Dubai/Jebel Ali 2006 Operations start in Belgium (Antwerp and Brussels)
4 Hellmann in Belgium 2006 : Operational Start on December 1st 2007 : Licensed Forwarder in March 2007 : Regulated Agent in April 2007 : ISO 9001:2000 certified in June 2007 : IATA licenced in August 2011 : Winner Safmarine Hercules Trophy and the Coolest Team 2012 : Winner Maritime Hercules Trophy of the Kindest Team 2013 : Trends Gazellen nomination for Medium Sized Companies
5 Hellmann s Exclusive Network 443 Offices in 157 Countries
6 Afghanistan Algeria Angola Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Belarus Belgium Benin Bolivia Bosnia + Herzegovina Botswana Brazil Bulgaria Burkina Faso Burundi Cameroon Canada Central African Republic Chad Chile China Colombia Congo Democratic Republic Congo Republic Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti, Republic of Dominican Republic Ecuador Egypt El Salvador Estonia Fiji Islands Finland France Gabon Georgia Germany Ghana Grand Cayman BWI Great Britain Greece Guam Guatemala Guinea Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland, Northern Ireland, Republic Global Presence Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan, Republic of Latvia Lebanon Libya Lithuania Macau Macedonia Madagascar Malawi Malaysia Maledive Islands Mali Malta Mauritius Mexico Moldova Mongolia Morocco Myanmar Namibia Nepal Netherlands Netherlands Antilles New Zealand Nicaragua Niger Nigeria Norfolk Islands Northern Mariana Islands Norway Oman Pakistan Panama Papua New Guinea Paraguay People Republic of China Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saudi Arabia Senegal Serbia Singapore Slovak Republic Slovenia Somalia South Africa South Corea Spain Sri Lanka Sudan Sweden Switzerland Syria Tahiti Taiwan Tajikistan Tanzania Thailand Togo Trinidad and Tobago Tunisia Turkey Turkmenistan Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zambia Zimbabwe
7 Facts and Figures (2012) employees worldwide Turnover 2.58 bn Euro 15,22 million shipments 221 own branches in 54 countries Network: employees in 443 branches in 157 countries
8 Why Hellmann? Accessibility: easy to contact or involve management. Commitment: customer driven, collaborative and flexible. Competitiveness: regional and global carrier negotiations with Tier-1 program and dedicated Air & Sea Product Teams. Jost Hellmann Klaus Hellmann Partnerships: loyal family company with a global reach, professional and supportive, looking for long term partnerships with customers and suppliers, caring for your business. Jost Hellmann Klaus Hellmann Quality: Reliability, pro-activeness and quality in services, aiming for continuance improvement and increased efficiency. Solutions & VAS : specializations in certain industries where we provide added value services. Visibility: State-of-the-art IT solutions from web-based tracking & tracing up to full supply chain control and monitoring.
9 Products, Services and Industry Solutions Portfolio Airfreight Seafreight Air/Sea FCL/LCL Intermodal Customs Warehousing Distribution Consolidation VAS EDI IT Solutions Supply Chain Management Industry solutions : Automotive, Chemicals, Fashion, Healthcare, Projects, Perishables, Renewable Energy, Marine Solutions F.A.M.I.L.Y. > Innovation & Entrepreneurship: Solutions & VAS echain - IT solution for Supply Chain Management, Packing & Load Optimzation,...
10 Sustainability Our focus: sustainable development Quality Management - DIN EN ISO 9001:2000 since 1992, 136 locations certified worldwide Additional Certificates: HACCP for the food production Industry
11 Air Freight Product Keeping you ahead around the clock and around the world Consolidation service regularly scheduled to and from all major airports (BRU) Next Flight Out service incl. hand carry Time definite guaranteed services: Airport to Airport Door to Door Deferred programs for price sensitive cargo Full and part charter programs Customs Brokerage & fiscal representation (Please ask us about this unique service with great benefit for importers) Price offers within 24h
12 Preferred Carriers Lufthansa Cargo Martinair Emirates Qatar Airways British Airways American Airlines United Airlines Air Canada Cathay Pacific Polar Air Cargo Iberia
13 Sea Freight Product Benefit from strong ties spanning all seven seas Bonded NVOCC (Pelorus Ocean Line) FCL and LCL program Project cargo Customs Brokerage & fiscal representation (Please ask us about this unique service with great benefit for importers) Carrier Management Time Sensitive Solutions All Water Sea/Rail Sea/Truck Sea/Air Deliveries to ports, container yards & door-to-door
14 Preferred Carriers Hapag Lloyd Safmarine K-Line Hamburg-Sud CMA-CGM CSAV ZIM Hanjin Maersk MOL CSCL MSC
15 Customer Solutions & Business Process Management
16 Information along the Supply Chain We provide different services to our customers Public tracking Shipment Online Order Monitoring EDI Integration Controlling the supply chain Hellmann echain
17 HIT Portal Hellmann Information Tool Tracking & tracing Purchase order monitoring Deviation monitoring Access right control through user groups Document archiving Event history Document exchange Real-time status updates Download to Excel or PDF Contact lists Monitoring reports
18 HIT Reporting and Statistics Volume Report Volume analysis by mode of transport Volume analysis by lane Volume development trends by month, by lanes, by transportation mode Performance Reports Transit time analysis by mode, by lane, by month, by quarter. Delay analysis by responsible party, e.g. Shipper, Carrier, Consignee, Force Majeure, or Hellmann lanes, by transportation mode Invoice Reports Analysis of transportation cost by mode, by lane, by month, by quarter; Analysis of charges: BAF, fuel, handling, freight, Customs clearance, etc
19 EDI Electronic Data Interchange By linking the ERP system of our customer with our global Transport Management Platform Hellogic we synchronize the processes on both ends Different data with a different content can be exchanged We support international standards like ANSI.X12, EDIFACT or XML This improves the overall quality and efficiency of the process as we work with the original data of our customer and have a direct link
20 Who we are Hellmann Healthcare Logistics (HHL) is a vertical segmented organization within Hellmann Worldwide Logistics dedicated to the Healthcare and Life Science Industry.
21 Our Focus... Environment Limits, Times & Transportation Equipment & Facilities Infrastructure, Innovation & Validation Compliance & Processes Regulatory Know-How, Standards & Transparency People Knowledge, Training & Expertise
22 Hellmann Healthcare... Providing solution to all segments LIFE SCIENCE INDUSTRY PHARMACEUTICALS BIO-TECHNOLOGY CONSUMER MEDICAL DEVICES HEALTHCARE PRODUCTS
23 Our Service Portfolio Supply Chain Design Regulatory Compliance Global Life Science Account Team Transport & Distribution Warehousing & Regional Hubs Packaging Solutions
24 Our Quality Compliance first - The integrity of product is paramount Regulatory Compliance GDP / GMP compliant global Healthcare Logistics Quality Management System based on PIC/S Guide to GMP for Medicinal Products Chapter 9 US FDA 21 CFR 210 & 211, WHO GSP EU 94/C 63/03 CAPA, Deviation Reporting and Change Control Processes Cold Chain Management Guidelines Anti-Counterfeit & Security Initiatives
25 Global Quality Manager Global Healthcare Logistics Structure.. HHL Key Account Americas Working with and for our customers HHL Global Director HHL Key Account EMEA Hellmann Healthcare Logistics Customers HHL Centres of Excellence - Operations Project Management HHL Key Account F.East / Oceania Industry Specialists - Warehousing - Regulatory Packaging -
26 Hellmann Healthcare Logistics... Global Footprint Life Science Facilities Düsseldorf, Germany London, United Kingdom Lisbon, Portugal Mumbai, India Bogotá, Colombia Sydney, Australia Dubai, UAE Strategic Partners for Warehousing & Distribution of Life Science Products Pharma compliant warehouse / transhipment facilities operated by the Hellmann Network Melbourne, Australia Auckland, New Zealand
27 Case study Quality Aw ard Middle East Healthcare HUB Bringing you closer to your customers Ideal geographic location in the heart of the GCC region State of the art warehouse In Operation since 2009 High-tech design and build out Designed and constructed specifically to provide warehousing services to the Healthcare and Life Science Industry Located in the Free Trade Zone within the new Dubai Logistics City (DLC) Flexibility, as independent of wholesalers
28 Our Quality... Middle East Healthcare HUB Compliance first - The integrity of product is paramount Regulatory Compliance GDP/GMP compliant HHL Quality Management System based on PIC/S Guide to GMP for Medicinal Products FDA CFR 21 Part 820, 201 & 211 UAE MoH GS&DP UAE Ministry of Health certified Licensed to store and wholesale of pharmaceutical products Licensed to operate in the FTZ ISO 9001:2008
29 Key Features... Middle East Healthcare HUB Quality Aw ard Bringing you closer to your customers 100,000 sqft Warehouse Multi-user facility Temperature & Humidity controlled storage areas 2-8 C o : 600 pallet positions C o : 9,000 pallet positions CCTV and 24/7/365 Security Control Fire Alarm & Fire Fighting System Bonded Facility On-Site Pharmacist Designated Quarantine Area
30 Key Services... Quality Aw ard Middle East Healthcare HUB Bringing you closer to your customers Warehousing Services for Pharmaceuticals Hazardous Goods Drugs of Addiction Medical Devices Consumer Healthcare Products Marketing Material Inventory Management Purchase Order Management: Batch / Serial No., Expiry Date etc.
31 Hellmann Worldwide Logistics NV HQ Belgium / Seafreight Branch Ankerrui 18 3rd floor 2000 Antwerp, Belgium Tel.: +32/(0) Fax: +32/(0) Hellmann Worldwide Logistics NV Airfreight Branch Brucargo Building Zaventem, Belgium Tel.: +32/(0) Fax: +32/(0) Thinking ahead, moving forward TOGETHER!
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