Customer Service Beyond Lip Service. #acinajax
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1 #acinajax
2 Pam Aitken Learning the many aspects of customer service at airports see what is new and maybe learn some old tricks of the trade from others. My Family
3 Nancy Blanton Learn about how to improve our airport signage and branding from the customer service perspective. Writing, dogs, and I can t wait to sink my toes into the sand at the beach!
4 4
5 Sharon Boucher Gain new insights and ideas in promoting customer service at BGR. Shopping!
6 Debra J. Bouier How to transform customer service into a customer service culture and how to inspire an organization from the inside-out. Mentoring at risk children.
7 Cheryl Brown Learn one new thing from each of the sessions. Photography/Photo Editing
8 ACI-NA is your advocate ensuring airports have the financial resources to meet the needs of passengers and their communities. ACI-NA is your watchdog, pushing back on over-reaching and costly federal regulations and legislation. ACI-NA is your representative, standing up for airports to make sure that government agencies work with you when developing and implementing security and facilitation measures. ACI-NA is your expert on key airport issues and policies from the environment to security, safety to legal issues, and from NextGen to airport finance. ACI-NA is your source for valuable data, analysis, and benchmarking information to improve airport efficiency and reduce costs. ACI-NA is your resource for professional development, training and networking.
9 Roxanne D. Butler How to better communicate to customers. Grade school volunteer
10 Priscilla Carey The opportunity to learn from the attendees some "best practice" ideas that we can use with our visitor services program at Reagan. My children and grandson!
11 Brian Cobb Looking forward to the networking and conceptual development opportunities. Passionate Parenting; or as my children prefer to say, Lecturing
12 Ferdinando Colavita Bring back new ideas as how to serve our customers and exceed its needs and expectations consistently so that their expectations are met. Food and Fashion
13 MARK YOUR CALENDARS 2013 Marketing & Communications Conference & JumpStart Air Service Development Program June 3-6 Atlanta Marriott Marquis *
14 Marsha Crear Looking forward to networking and learning best practices for the ADA airport operator compliance review I enjoy badminton..and I am pretty good!
15 Christine Cusatis Editor To meet new people and gain additional industry knowledge! Painting
16 Mary K. Davis Hear what others have done, what criteria they are looking at with respect to airport service and the partnerships with tenants, concessions. My family and my animals dogs and horses. We love riding in the desert in Tucson!
17 Kari Dean More information on Airport Wide Customer Service Programs and the opportunity to meet and network with other Customer Service professionals. Event and Party Planning
18 Learn what other airports do in the way of Customer Service. Downhill skiing
19 Morgan Dye I hope to find out what issues are most important to airport customer service leaders so that ACI-NA can provide the appropriate resources to help support those efforts. I love a great screenplay!
20 Karen Ellis Networking (see old friends and establish new relationships) and to learn best practices from the industry s GREATEST leaders. Watching Law and Order SUV, and football.
21 Lisa Eldridge Network and meet fellow colleagues in the airport marketing industry, as well as learn more about branding our airport customer service program. Spending time with my Olde English Bulldogge, Zuzu.
22 Stephanie Freeman Learn more about Customer Relations at Airports. Clemson Football!!
23 Steve Gentry How other airports are using social media to engage and assess their passengers. Restoring a 34 year old boat
24 Sue Hansen Smith I look forward to learning from others about ensuring the role of customer service retains value. Long walks at the beach.
25 Lucinda Harshman New ideas of what other airports may be doing related to customer service and thoughts on how to best apply them to things we are doing in Pittsburgh. Family, and spending time together skiing during the winter months and sailing or lazing around boats, beaches and water during the summer months.
26 Alison Hashimoto I hope to find new airport stories we can produce for Airport Network. I love to read about, create and eat great food.
27 Patrick Hogan Hear of creative ways airports inform customers about amenities and services. I can't play, sing or dance but am a big music fan.
28 I hope to learn new ways to continue on providing passengers with a quality airport experience. I am fascinated by new people and new adventures.
29 Carol Hyams Definitely networking I just started this new role focusing on customer service and absorb as much as possible. I m particularly interested in the Volunteer Program, as I will be building a volunteer program for Toronto Pearson. Big sci-fi fan, so I love to watch movies and read about aliens and alien cultures, also greatly interested in the paranormal.
30 Krista Kealey To expand my knowledge of new cutting edge Customer Service Ideas in the Airport Industry. Boating
31 Marcus S. Kemp Identify new opportunities in customer service by airports. Photography and Motorcycling
32 Jeff Lea Network with those from other airports to learn about new ways to tackle existing and new challenges. When not on crutches, I m a runner and play soccer.
33 Bryan Long To steal some great ideas to help JAX take over the world! Meeting new people and mastering new skills.
34 Help airport authorities improve the passenger experience at their airports as measured by customer satisfaction tracking research. Co-President of a non-profit soccer club which has 1200 players.
35 Doug Mark Make contact with people and businesses in the Airport Customer Service industry. NASCAR racing and the World of Outlaws racing. I personally raced for 25 years in Canada.
36 Brad Martin To gain Customer Service opportunities (steal ideas) from other airports to use at Boston Logan! Golf
37 Kelly Martin Looking forward to the entire agenda. To share ideas, see old friends & meet new ones Painting
38 Maxine Montgomery How to brand our Customer Service program and get buy-in from our terminal operators. I am a competitive curler.
39 Mark Muchaey Listen and learn from other participants and their airport organizations; there s always something new to learn about delivering a great customer experience, and I m excited to hear first-hand what s being tried at other airports. DIY/home remodeling I really enjoy projects around the house to maintain and improve energy efficiency, functionality, and aesthetics.
40 Ramsey Nuwar Networking/meeting people/learning about other businesses, issues and priorities. Spending time on my boat.
41 Joanne Paternoster To keep informed about the State of our Industry regarding Customer Experience Management and to network with other airport professionals. My 5 beautiful grandsons!!!!
42 Leonor Leo Prado Learn new trends that will help me take the customer service provided by the Miami International Airport concessions to a TOP NOTCH level. Having fun with my 7 year old son
43 Be able to share ideas of fun projects to implement in our airport to better our customer service. Cooking
44 David Regula Bring home one Great idea! Raise all natural grass fed Hereford Cattle.
45 Best Practices Golf
46 Learn about 2013 customer service initiatives in current and potential client airports. Family, my three boys and 2 grandchildren (1 boy, 1 girl). They are my joys!! Also, travel and going to the theater.
47 Christina Siebold Stay informed on the trends in airport customer service and ensure my organization and our tenants are serving our guests in the most effective way possible. All things culinary eating, cooking and exploring local markets and restaurants.
48 Learn best practices in customer services and how other airports are using their volunteers. B_R_U_U_U_C_E (you re from Jersey, you gotta know which Bruce that is!!!)
49 Peter Spurway Ideas to help our airport serve our passengers and visitors even more. Golf
50 Gloria Thaxton Learn great ideas to make our Volunteer Program soar from mediocrity to outstanding; ways to educate staff and airport tenants about the benefits of providing exceptional customer service; more about the benefits of social media. I AM AN AVID SPORTS FAN. Memphis Grizzlies is my team of choice.
51 On the web On facebook On Linked In On Twitter twitter.com/#airportscouncil twitter.com/#gprincipato Conference handle: #acinajax
52 Ralph Tragale Speaking with my counter parts at other airports to see what kind of resources they allocate to customer service and compare it to what we allocate. I love to play golf.
53 Ivan Tse I want to hear what other airports are doing to surprise and delight their customers. Disney Fanatic
54 Stephanie Tucker Learn a more effective way to get the tenants at the airports to buy into the Airports focus on customer service. Family, growing orchids and the Harry Potter series.
55 Scott Wintner Expand my network of friends in various areas of other airports from whom I can draw inspiration when I get back home. Lacrosse
56 Please recycle your badge holders & lanyards Drop off your unwanted badge holders and/or lanyards at the registration desk
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