Know customers or no customers

Transcription

1 Know customers or no customers

2 We have used Rewarding Visits because we wanted our own town-branded card as well as the app, to ensure as many people as possible can access our scheme. Mike Bushell Manager, Sutton Coldfield Town Centre Business Improvement District This is such a great opportunity for our tenants to not only showcase their offers but also connect with passing customers. Angela Henderson Manager, Gracechurch Shopping Centre We ve been able to put on offers and local promotions, enabling us to increase our footfall and revenue. Chris Brain Manager, House of Fraser What s clever is that we can now contact everyone who has printed vouchers, including those who haven t visited yet. Justin Hawthorne Owner, Ted s Baked Potatoes We are finding the vouchers are easy for staff to handle when the bar is busy, and our customers love them. Tom Roberts Manager, Wetherspoons

3 Know customers or no customers. How can Rewarding Visits help? Why would it work for you? Rewarding Visits builds connections between consumer-facing businesses and anonymous customers. It gives town centres, shopping malls, multi-site retailers and independent traders the marketing tools to connect intelligently with consumers, build a customer database and encourage visitors to return, time and again. Our range of innovative solutions work for all types of businesses and locations and suit every type of customer. They are affordable and simple to operate, with no IT changes. The result is a powerful ability for you to promote offers, incentivise returns, build relationships, market effectively and capture data for analysis.

4 Rewarding Visits gives you the power to reach customers. How does it work? Touchpoint terminal Every customer gets a unique identity, which is carried as a code on a mobile phone or card. This code is universally accepted by all participating businesses. Customers view your offers on the companion app and mobile website and use their card or phone each time they visit. The app and card can be named and branded to your own design. Alternatively, we can integrate with any existing membership card or mobile app, providing a flexible solution for all retail situations. A customer s visit is recorded, either when they are scanned at a Touchpoint terminal, or by our Retailer app on a mobile device. Each business builds its own marketing database derived from customer visits. This powerful direct marketing tool is not only suitable for all types of business, but is also created in a practical and cost-effective way. Placed in key locations with high footfall, a Touchpoint provides an interactive interface between your business and the consumer. Stylish and attractive, it is compact and durable, allowing it to be placed in retail and public locations. Simply plug it in and connect to the internet. Customers scan and browse the offers on the touchscreen, choosing which to print as vouchers. Each voucher can display your own EPOS code if required. These are also intelligent vouchers, as you will know who prints them, when and where. It is also easy to identify which vouchers have been redeemed, simply by scanning them with our Retailer app, using any mobile device. The Touchpoint s large digital display screen enables retailers, malls or towns to attract visitors attention to offers and events. This also allows for commercial digital advertising opportunities and a range of funding options.

5 Retailer app The Retailer app is available from the App Store or Google Play, so a mobile device can become an interactive interface between the Rewarding Visits system and the consumer. Any tablet, ipad or smartphone using the app can scan your customers unique identity codes on their mobile phones or cards. This records their visits and displays their offers. Not only can you run a standalone incentive programme using just a mobile device, but you can also scan customers intelligent vouchers, printed by a Touchpoint terminal. Applications Business use Customer use Touchpoint Terminal Retailer App Dashboard Card App Website Town Centres, High Streets and Shopping Malls For major destination shopping locations with a variety of businesses. Multi-Site Retailers For multi-site businesses with established brand identities. Independent Traders For small and family owned businesses. NA Standard Optional NA Not applicable

6 All you need to know, right at your fingertips. The dashboard Your business has exclusive access to a dashboard for managing offers and displaying customer activity. The data includes information on customers gender, age ranges, home location, frequency of use, response to promotions and shopping patterns. This can be filtered to select groups or individuals for targeted offers and personalised communications, based on activity.

7 We are winners of Innovate UK s Re-imagining the high street, a national initiative to combat the effect of online competition and adapt to rapidly changing consumer habits. We are helping town communities, shopping malls, multi-site retailers and independent traders to know their customers and communicate effectively. Making the unknown, known. Know customers No customers By choosing Rewarding Visits you can now market directly to your customer base, just like any online business. No longer reliant on generic advertising with no measure of ROI, any business, town or mall can now target promotions effectively and relevantly, whilst building a customer database. Digital advertising opportunities are now accessible and affordable using Touchpoints. You can measure customer response, linked directly to displayed advertisements. For retailers, malls and town centres not using Rewarding Visits, visiting customers will continue to remain anonymous and out of reach. They will find it an increasing challenge to promote themselves to visitors and connect with customers before, during and after their visits. With the app and mobile-enabled website, you can engage with consumers before they visit and drive footfall. To see how Rewarding Visits is already helping town communities, shopping malls and independent traders, visit our website. rewardingvisits.com

8 Our technology combines the things customers love, such as offers and vouchers, but we make them intelligent and display them in an interactive and inclusive way. We provide the ability to market directly to customers and promote digitally in town, in-store and on mobile. Together we can help attract new customers, encourage more visits and ensure sustainable consumer brand relationships. Rewarding Visits Ltd 10 Wrens Court 48 Victoria Road Sutton Coldfield B72 1SY rewardingvisits.com