Proactive, Strategic & Personalised

Transcription

1 Proactive, Strategic & Personalised Taking the lead on all your business travel needs and managing every aspect of your corporate travel.

2 FCM Travel Solutions is a global corporate travel management company with offices in more than 90 countries and a team of over 8,000 travel professionals. Recognised as the World s Leading Travel Management Company for five consecutive years (World Travel Awards), FCM offers clients small teams of experienced travel professionals that provide personal service and reliable advice. As part of the globally iconic Flight Centre Travel Group, FCM has access to a worldwide network of airfares, hotels and ground transport options that help you save on every booking. FCM Travel Solutions is one of the only travel management consultancies with operational structures established in seven regions including North America, Latin America, Asia-Pacific, Western Europe, Central Europe, Middle East/India and Africa. This world-wide reach means we have a global network of experts and coordinated systems in place to provide you with world-best prices for any travel route at any time of the year. Every FCM office shares one business DNA, which is based on the same philosophies and culture. In every country, you ll receive professional and reliable assistance from teams that believe in local, flexible and personalised service. Whether you need to travel internationally or consolidate your travel activity and costs across multiple countries, you will always benefit from our global experience, reach and negotiating strength.

3 We re Different THE FCM DNA Our team is motivated to give you the best service. With remuneration systems in place based solely on how well your program performs and how satisfied you are with our services, we ensure that every team member has a vested interest in the success of your travel program. The FCM model empowers our people at all levels to ensure that the buck stops with us. We Personalise Service LOCALLY AND GLOBALLY Wherever you are, we speak your language. We provide 24/7 service delivered by dedicated local small teams of travel experts, who are available online or offline. We will never service you through a call centre in any of our countries worldwide. This offers you the best of both worlds, global consistency with local expertise. We Customise TO YOUR PRIORITIES One size does not fit all. We understand this and will design a customised travel program that specifically matches your needs and priorities. In addition to this, our innovative and efficient technology and solutions drive continuous improvement for your program. We Negotiate THE BEST DEALS FOR YOU Through our negotiating strength and our benchmarking expertise we can offer you better travel deals and greater savings. Whether it is your deal or our deal we make sure it s the best one for you. We Guarantee BETTER TRAVEL IDEAS AND SERVICE BEST DEALS FOR YOU Our guarantee to deliver better travel ideas and service is backed by our customer service model if we fail to meet key performance indicators relating to accuracy, efficiency or service quality we will refund the associated transaction fee.

4 Our Background We are a subsidiary of the Top 3 Group of Companies, which covers a wide spectrum of services including Travel, Recruitment, MICE, North African Operations and GSA business. Our organisation forms part of the FCM (Flight Centre Management) Travel Solutions international brand. We hold representation offices in countries around the Mediterranean including Libya, Algeria, Tunisia, Cyprus and Greece. We have over 20 years of experience serving the corporate market in event, incentive and conference management. Top 3 Travel Group is a consolidation of various Travel Companies which include: EC Travel, Howards Travel, Unique Travel, KD Travel, Active Travel, John Portelli Travel, Paradise Travel and Travel Deals.

5 What to Expect A ONE-STOP SHOP We offer a multitude of travel related services for both outgoing and incoming travel. These include global flights & hotel reservations, car hire, transfers and other transportation services, meetings, incentives, conference and events management, VISA assistance and flight chartering, just to name a few. A DESIGNATED TRAVEL SPECIALIST We provide each and every one of our corporate clients with a designated travel specialist. This ensures an efficient and personalized experience for all travel requests with a 24/7 assistance service provided 365 days a year. COMPETITIVE RATES As a member of FCM Travel Solutions we have a network of working relationships with travel organizations spanning worldwide this means preferential rates and guaranteed savings in view of economies of scale. PERSONALISED SERVICE Our team is trained to provide a high level of personalised experience by which packages are tailor-made to cater for the individualized needs of every client. EXPENSE REPORTING SYSTEM Another service we offer is providing our clients with a detailed reporting system that clearly indicates their travel expenses by segmentation (Airlines, Hotels, Rail and others).

6 Our Mission FCM Travel Solutions takes responsibility for every aspect of your business travel. We are not a corporate travel agency limited to bookings and itineraries. We are a consultancy that takes a holistic approach to your corporate travel, with a focus on cost reduction. Tailor made self-booking tools, efficient travel reporting, data capturing facilities, instant travel warning notification via SMS and our own FCM Travel app are just a few of the advantages you can expect through our affiliation with FCM Travel Solutions.

7 Our Services FCM Travel Solutions offers a complete end-to-end travel management solution, with services to cater for all your travel needs. Our most popular services include: Flight, hotel & car hire reservations E-ticket confirmation and itinerary Global airfare database Proactive account management Low-cost carrier bookings Visa application and support Management information reporting Supplier & tri-party negotiations VIP services Travel alerts Travel insurance Global buying power Delivery of tickets, passports & currencies VIP flight chartering (of any size) Air ambulance Air cargo Lost luggage follow-up Executive transportation locally (with our own fleet) and internationally Incoming services through our own Top 3 Meetings catering for all forms of meetings, incentives, events & team building activities (as well as other services) of any size, both locally and internationally

8 Our Business Structure We have a unique business model that centres on high productivity and proper key account management, with a designated travel specialist per corporate company and reliable emergency backup facilities. Your travel specialist is constantly being updated on any industry developments, new fares, negotiated hotel rates and other cost saving opportunities. Our local team consists of 30 highly experienced and IATA qualified travel specialists. The vast majority of which have airline experience with main legacy airlines (such as Emirates, Lufthansa, Alitalia, Air Malta and British Airways). Your company will be allocated a personal travel specialist with a 24/7 emergency contact number. No Call Centres - No Shifts - No Repeating Yourself

9 Our Clientele We pride ourselves in servicing a large number of local as well as multinational corporate accounts. These clients include; BOV, Foster Clark, DHL, GO, Crimsonwing, RWE, Schlumberger, IPS and many others.

10 Our Savings Plan As a member of FCM Travel Solutions, we have access to a number of booking tools that enable us to deliver significant cost reductions to our clients. We use a proactive approach to ensure the best prices. This includes benchmarking rates and, where possible, consolidating data with other FCM countries around the globe. Although we are constantly striving to be creative in ways we can save money for our clients, our main strategies in reducing their travel costs is through the following: Savings from special airline fares Savings from accessibility to more fare options Savings from class control Savings from professional consultations by your designated travel specialist Savings from online booking tools and related systems

11 Loyalty Schemes FCM Malta will manage and apply all of your frequent flyer and other corporate travel schemes. This means that your company, as well as your travellers, can take full advantage of all related benefits. Some of the more popular advantages that clients and companies can avail from include; Discounts on international flights Special baggage allowances Preferential cancellation and rebooking conditions Incentives for frequent flyers Corporate Club access Regular promotions

12 Technology & Reporting Our main GDS booking system is Amadeus, however, we also have access to other tools including Worldspan, Galileo and Sabre. As a member of FCM Travel Solutions we also benefit from using FCM Client Bank. This is a world class reporting system that allows data consolidation with customizable views and dashboards. Through this, extensive and tailor-made reports can be drawn, such as total travel expenditure per month/year, by type (including hotel and air fees) as well as savings achieved from lowest fare sources, contracts, special fares and others. This system allows our clients to monitor and manage their expenditure directly, enabling them to reduce travel costs even further.

13 Leisure Travel Apart from our extensive corporate portfolio, we are also the preferred agents for some of the most sought after leisure travel brands on the market. These include the family- oriented Disney brand, as well as the adventurous Tucan and Exodus Travel and all major Cruise Lines operating both from Malta and internationally. Aside from brands such as these, our extensive partnerships mean that we also have an excellent network of connections around the globe to help create a memorable vacation. We have an extensive branch of offices around Malta and Gozo, all equipped to cater for these travel needs. To date, our branches are located in B Kara (Head Office), Mosta, Valletta and Victoria, Gozo.

14 Charter Flights Our extensive experience in Libya over the past 20 years, makes us the leading logistic partner for both Private Charter flights to/from Libya, as well as any other logistical service needed in the country. FCM Travel Solutions provide regular charter flights between Malta, Libya and all the Mediterranean region to ensure you reach your destination securely and on time. Our team of specialists offers fully-customisable charter operations to accommodate your requirements and requests. This private charter service allows you to tailor your entire charter experience to fit your exact needs. Private charter flights to Libya are available to and from the following airports: Mitiga (MJI), Labraq (LAQ), Misurata (MRA) and Tobruk (TOB).

15 Transportation Through in-house vehicles, our transportation services offer much more than simply an easy way to get form one point to another - we ensure comfort, safety and peace of mind. Our on-site supervision guarantees an efficient and enjoyable service for all delegates. All our clients can be confident that attendees will experience a quality and well-managed transportation system. We understand that standard transportation may not always be the required service for these situations, we are equipped to provide any form of transportation to fit any client-specific need. On the road, by sea or by air - we ll get you there.

16 Top 3 Meetings This is our incoming department, previously known as FCM Events, that specializes in event and destination management. Established as one of the leading incoming players on the Island, with more than 20 years in the market, our dedicated team has a wealth of experience in organizing conferences and incentives for large international companies and small independent clients alike. With a full spectrum of services to cater for all needs and budgets, we are equipped to handle any event, meeting, conference and exhibition to your liking. The Malta Tourism Authority recognizes Top 3 Meetings with a Quality Assured (QA) seal.

17 Top 3 Meetings Our Services From concept to reality, our event services are tailor-made to meet the creative, motivational and budgetary needs of our clients. From your initial concept and design through to its successful execution, we are with you every step of the way. Here are just a few of our most popular services: Accommodation and venue selection Corporate accommodation with preferential rates Conference and incentive specialist consultations Organisation of memorable team building activities Tailor-made training programmes Product launch and exhibition organisation Provision of AV equipment Transportation Meet and greet services 24/7 support and assistance VISA assistance VIP and exclusive tours

18 Other Companies DIGITAL CREATIVE AGENCY Top 3 Marketing, branded as Boldmark, is a strategy-based, digital creative agency dedicated to providing outstanding service with exceptional end results. Our mission is to create messages that bring unique visibility and distinction to your company. Through our comprehensible messaging solutions, we give your business the competitive edge it needs. SOURCING - SALES AND PROPERTY RENTAL AGENCY Top 3 Properties has a dedicated team, providing clients with a complete and professional end-to-end solution from initial property search to project completion. Top 3 Properties specializes in specific foreign markets and now have a dedicated team dealing specifically with the Russian, Qatari, UAE and Chinese markets to identify good value investment opportunities in the real estate market and make the most of your investment. We also offer expert advice in the location of investment opportunities covering commercial and residential property developments, new hotels, rental apartment projects, property refurbishments and land for development. Apart from our property sales department we now have a thriving property rentals department specialising in long term rentals in Malta. RECRUITMENT COMPANY Top 3 Recruitment is one of Southern Europe s fastest growing suppliers of skilled personnel to the Oil, Gas and Construction industries. We are a young and dynamic company that brings together a team of recruitment and logistics experts, who have joined our team to provide an unrivalled and premier range of recruitment services. This, combined with an empathetic understanding of your business and its requirements, allows us to offer a fully encompassing consultative approach to staffing solutions. REPRESENTATION OF VARIOUS AIRLINES (APG) Top 3 Aviation is a leading General Sales Agency (GSA) that has been providing quality and dedicated air representation services for over 15 years, mainly in North Africa. We employ an experienced team of professional airline managers, all with proven track records from senior positions within reputable airlines and established industry relationships. Top 3 Aviation services its airline partners across North Africa through strategic alliances with major industry companies, agencies, chains, corporate accounts, government agencies, hotels, and airlines.

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20 FCM HEAD OFFICE Ewropa Business Centre, Dun Karm Street, Birkirkara Bypass, Birkirkara BKR Malta FCM MOSTA 152, Constitution Street, Mosta MST Malta FCM VALLETTA 108, St. John Street, Valletta VLT Malta FCM GOZO 7, Independence Square, Victoria VCT Gozo info@mt.fcm.travel