LONDON S LEADING INDEPENDENT PROVIDER OF RECEPTION MANAGEMENT SERVICES

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Gillian Lamb
6 years ago
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1 LONDON S LEADING INDEPENDENT PROVIDER OF RECEPTION MANAGEMENT SERVICES

We serve 150,000 occupiers every day The first real

building is when they enter your reception.

That s why, at Office Concierge, we are experts in

We look after 20 million sq ft of office space in London

Concierge service, normally only found in the world s

We will adapt our service to suit your needs, ensuring

2 We serve 150,000 occupiers every day The first real experience visitors have of your organisation or building is when they enter your reception. It welcomes before hands extend and breathes life into your business. It will form a first and lasting impression. That s why, at Office Concierge, we are experts in creating that all-important first impression. We look after 20 million sq ft of office space in London We specialise in delivering, our 5-star hotel-style Concierge service, normally only found in the world s leading hotels, into corporate environments. We will adapt our service to suit your needs, ensuring we truly represent your business and everything you stand for. We tailor our image, welcome and service to match your ethos, culture and brand, making sure we add value to your business. We work in 220 locations across London We welcome 5 million people into our clients buildings every year

WHY OUTSOURCE RECEPTION SERVICES? Specialisation is key, which is why it makes sense to benefit from the experience and expertise of a company that is dedicated to a single service provision.

3 WHY OUTSOURCE RECEPTION SERVICES? Specialisation is key, which is why it makes sense to benefit from the experience and expertise of a company that is dedicated to a single service provision. Outsourcing to Office Concierge means you can relax in the knowledge that your front of house is in safe hands. With Office Concierge, you will benefit from: A cost-effective, no-headache total solution to managing your front of house. Access to proven market expertise. The latest technology and innovations in reception management. All HR issues and management are our responsibility. We guarantee seamless backup cover, offering sitetrained staff for all holiday and sick leave so you are never left with an unmanned front of house or with an inexperienced temp. Consultancy on reception design and accessories that create a 5-star experience. Access to our unique Privée Concierge & Lifestyle service offering corporate lobby services and event management as well as Personal Lifestyle Managers. A superb image enhanced by our variety of corporate wardrobe to suit the look of each individual client. WHAT WE OFFER We provide reception services, meet and greet, meeting room management, switchboard operators and corporate help desks. However, we can diversify to offer other roles such as Welcome Hosts, Building Management Assistants, VIP Management and personal Concierge & Lifestyle Managers. Your reception will be managed by a dedicated Client Services and/or Account Manager, who will, in turn, be supported by all our head office departments, recruitment, HR, learning and development, finance, wardrobe and operations management teams. Our whole organisation is geared to providing you with a single solution to all your reception management needs. We provide a seamless service so that you never have to worry about an unmanned reception or bringing in untrained staff to cover. Your reception will see a familiar face and a welcoming smile at all times. QUALITY OF SERVICE PROVISION To reinforce our commitment to quality, we have sought internationally recognised accreditations (ISO9001, and 18001) that demonstrate the quality of our processes. Our quality management procedures and performance benchmarking ensure our standards of service are maintained at all times.

4 OUR EXPERIENCE PROVEN TRACK RECORD OF SUCCESS Office Concierge has 18 years experience in setting up and managing some of the most demanding and prestigious reception contracts in the London area. We currently provide high calibre staff to over 220 locations on behalf of property owners such as British Land, Land Securities and Derwent London, managing agents including Jones Lang LaSalle, BNP Paribas, Cushman & Wakefield and CBRE and corporate clients such as Apple, Aegis Media, Arcelor Mittal, Associated Newspapers, Aviva, Eurostar and Willis. We manage the receptions at a number of London s iconic skyscrapers and high-profile residential developments as well as many smaller business requiring only one or two receptionists. It is vital to our business that every contract is accorded the same level of care and attention, whether big or small.

OFFICE CONCIERGE PEOPLE The vast majority of our personnel are handpicked from the customer care industries such as the airline, hotel and various retail sectors.

5 OFFICE CONCIERGE PEOPLE The vast majority of our personnel are handpicked from the customer care industries such as the airline, hotel and various retail sectors. We look to ensure that they have outstanding interpersonal skills, that they portray a polished and professional image and that they have the experience, ability, aptitude and attitude to perform the duties required by their roles. LEARNING & DEVELOPMENT Office Concierge is committed to ensuring employees feel supported and developed to deliver the 5-star service from the very beginning of their journey with us. Our specialist Office Concierge Learning & Development Academy delivers learning that translates into observable and consistently high standards of behaviour, tailored to each client and site. EMPLOYEE WELLBEING We recognise that having content and motivated staff not only benefits the individuals, but our clients and ultimately, our own organisation. We offer staff competitive salaries, rewards schemes and a comprehensive benefits, as well as development opportunities and career progression.

WHAT OUR CLIENTS SAY: I would like to take this opportunity to say big thank you to Office Concierge for delivering an outstanding service.

Kinga Saouli Sergueev, Front of House Facility Manager, Schlumberger I just wanted to ( ) commend Field Fisher Waterhouse for the quality of their receptionists who were exceptional.

Mark Jeffery, Director, Origen Private Equity Out of all my portfolio of buildings the receptionists here are the best!

6 WHAT OUR CLIENTS SAY: I would like to take this opportunity to say big thank you to Office Concierge for delivering an outstanding service. Both Office Concierge and Privée have been really in demand from day one at Schlumberger, and both have exceeded our expectations. Kinga Saouli Sergueev, Front of House Facility Manager, Schlumberger I just wanted to ( ) commend Field Fisher Waterhouse for the quality of their receptionists who were exceptional. Immaculately turned out, instantly empathetic, personable and űber-efficient. A credit to themselves and Field Fisher Waterhouse. Mark Jeffery, Director, Origen Private Equity Out of all my portfolio of buildings the receptionists here are the best! Nick Bates, Asset Manager, 160 Queen Victoria Street PRIVÉE CONCIERGE & LIFESTYLE Our membership-based service covers all aspects of a typical concierge, such as making restaurant reservations, arranging access to red carpet events or sold out shows, through to travel and hotel bookings as well as locating the perfect venue for a special event or celebration.

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