The Lean Toolbox. #leanpm136. Sorry, we don t provide tech support. Lean Government Series - The Lean Toolbox with Steve Elliott 2/11/14

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1 Welcome to The Lean Toolbox a part of the Lean Government webinar series We ll start at the top of the hour. This webinar will be recorded. You are muted. Use the Question Panel, please. #leanpm136 February 11, Sorry, we don t provide tech support. Have you tried Closing apps and browsers? Logging out of and into GoToWebinar? Switching your browser Restarting your computer? Current version of GoToWebinar: February 11, The Lean Toolbox Steve Elliott, President Constant Improvement Consulting, Inc. with Pat Wagner, Siera: Learn. Teach. Inspire. Feb 11, 2014 with Tim Sullard, Operations Manager Program number: PM 136 Twitter: #leanpm136 February 11,

2 Welcome! Post your Do Not Disturb sign. Pop and butter your popcorn. Try out the Questions Panel. February 11, Materials Note-taking supplies Slide handout Exercise handouts February 11, Introducing Steve Elliott Manager, business owner, trainer, consultant for 30+ years Worked in public, private, and nonprofit sectors Chief Deputy Treasurer in Boulder County, CO Helped make Colorado a Lean Government February 11,

3 February 11, Agenda Metrics: Acquiring Data To Solve Problems 5S: Sort, Straighten, Shine, Standardize, Sustain Impact/Effort Quadrant: Filtering And Focusing Kanban Cards: Effortless control over supplies Divergent and convergent tools February 11, Behavioral Outcomes Align everyone to the same course of action. Apply Lean tools to improve processes. Take charge of what-if meetings that drift and bring them back into focus. February 11,

4 The right tool for the right job. February 11, There are more than 100 Lean tools to help you improve your process. February 11, Tools You Can Use Now Metrics 5S Impact/Effort Quadrant Kanban February 11,

5 Tool #1 Metrics February 11, Acquiring Data Analyze Record Sift Plot Weigh Count Time February 11, Don t go nuts! What questions need to be answered? What data will get you the answers? February 11,

6 There is usually one metric that answers the question: Did we succeed? February 11, Tool #2 5S February 11, The 5 S s Sort Straighten Shine Standardize Sustain February 11,

7 The 5 S s Sort: Organize, catalog, and label Straighten Shine Standardize Sustain February 11, The 5 S s Sort Straighten: A place for just the things you use Shine Standardize Sustain February 11, The 5 S s Sort Straighten Shine: Clean, sharp, and in working order Standardize Sustain February 11,

8 The 5 S s Sort Straighten Shine Standardize: Naming conventions and logical places Sustain February 11, The 5 S s Sort Straighten Shine Standardize Sustain: Schedule regular times for 5S February 11, Exercise #1: 5S Your Space It is obvious. It is immediate. Everyone can help. Everyone can see the results. February 11,

9 Exercise #1: 5S Your Space 1. Clean out your supply closet. 2. Get rid of things you don t use. 3. Organize everything. 4. Keep it organized. February 11, Tool #3 Impact/Effort Quadrant February 11, IMPACT EFFORT February 11,

10 IMPACT EFFORT February 11, IMPACT EFFORT The sweet spot! Maximum impact for minimum effort February 11, Tool #3 Kanban February 11,

11 Mom didn t give the milkman a schedule. She simply put the empties on the front steps and the milkman replenished them. That is the essence of Kanban. Ernie Smith, Lean Event Facilitator, University of Tennessee February 11, Kanban for inventory February 11, Kanban reordering Three pockets: Reorder Waiting for delivery Blank cards February 11,

12 Exercise #2: Kanban Cards 1. Inventory your supplies. 2. Decide when to order more. 3. Make a kanban card. 4. Place a kanban card at the reorder point. 5. Reorder when the kanban card shows up. February 11, Divergent/Convergent Tools Divergent: look for new ideas. Example: brainstorming Convergent: weed out extraneous tasks and focus on priorities. Example: Impact/Effort Quadrant February 11, Resources Visualization Methods For Management visual-literacy.org/periodic_table/periodic_table.pdf This is the scholarship behind the concept. A Periodic Table of Visualization Methods visual-literacy.org/periodic_table/periodic_table.html This is a lovely tool. Just mouse over each of the elements for an example. See Lean Thinking Reading List: February 11,

13 Credits Slide Number Image Attribution 3 Clever Cupcakes Licensed under CC BY 2.0. This is an adaptation of the original work. 4 macaron*macaron Licensed under CC BY Ginny Licensed under CC BY Petras Gagilas Licensed under CC BY Duane Leise February 11, Credits Slide Number Image Attribution 15 ceasol Licensed under CC BY-SA Steve Elliott February 11, The Lean Government Series JULY 9, 2013 PM Introduction To Lean Government SEPTEMBER 10, 2013 PM Define Customer Value OCTOBER 8, 2013 PM Muda Eyes: Learn to See Waste NOVEMBER 5, 2013 PM Lean Leadership: The Long Game DECEMBER 3, 2013 PM Cultivate Change Agents in Your Organization JANUARY 21, 2014 PM Embrace Resistance: Turn Cynics Into Supporters FEBRUARY 11, 2014 PM The Lean Toolbox MARCH 11, 2014 PM Value Stream Mapping: Weed Out the Waste APRIL 8, 2014 PM Overnight Success in One Week: The Team Approach MAY 6, 2014 PM The Totally Lean Organization February 11,

14 For More Information Constant Improvement Consulting, Inc. Steve Elliott, President constantimprovementinc.com Siera: Learn. Teach. Inspire. tm sieralearn.com February 11,