Mobile: A New Conversation. Mayur
|
|
|
- Andrea Jones
- 6 years ago
- Views:
Transcription
1 Mobile: A New Conversation Mayur
2 The stage has been set 1. Explosive growth in consumer adoption of smart devices 2. Companies struggle cutting through the clutter 3. No customer engagement 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 2
3 Mobile
4 Our message Mobile applications need to become a true engagement channel 4
5 Genesys Mobile Engagement Harness the power of mobility for customer engagement Connect mobile to customer service Summary Transform transactional mobile applications to conversational
6 Transforming Transactional Apps to Mobile Conversations Contact Us VS Genesys Mobile Engagement Connect Me Help Me Remember Me 6
7 Mobile App Innovations 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 7
8 I got into an accident What if connect me 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 8
9 I need some pants What if help me 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 9
10 I m thinking of changing my plan What if remember me 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 10
11 Genesys Mobile Engagement Provides access to service with a press of a button Unleashes the power of context, location, history, and preferences Redefines the customer experience on smart phones Connect Me Help Me Remember Me 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 11
12 Conversation Manager and Web Engagement Darryl Addington
13 Channel Independent Conversation Management With Conversation Manager
14 Conversation Management Genesys 8 was designed to help you manage the customer conversation: Single execution environment Business Level Control Customer Context Application Development Runtime New Components Orchestration Server Composer Conversation Manager Business Rules Context and Data 14
15 15
16 Customers expect us to know, and we DO know, we simply haven t packaged the data to know. Bank Executive 16
17 Conversation Manager - The right data at the moment of contact Incomplete transaction especially related to sales Partial Transaction Data Information that you want to take action on. Next steps in a complex process, a new sales campaign, etc. Value of the customer and value of the transaction. Is it related to tech support or related to product sales? Action Flags customer conversation Transaction Value Cross sell Available to the systems that interact with customers. Active Marketing Campaigns 17
18 Conversation Manager: Rules System Control user experience independently of channel Control Traffic Flow Manually or automatically change customer treatments Easily respond to changing customer communication issues 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 18
19 Conversation Manager Today
20 Conversation Manager Use Cases for Telcos Customer Effort Score Event Type Events Weighting Score 1 st Call nd Call st Transfer nd Transfer rd Transfer Long On-hold time Study from Harvard Business Review Customer Effort Two key findings: delighting customers doesn t build loyalty; reducing their effort the work they must do to get their problem solved does. TOTAL 7 24 Second, acting deliberately on this insight can help improve customer service, reduce customer service costs, and decrease customer churn. 20
21 Customer Effort Score 1 Sales Mobile 2 5 Login Support Billing Other TV Broadband Voice Common Tips Service Other
22 Company Effort and Customer Effort There is a correlation between company effort and customer effort When a customer breaks through to humans they take more time to fix than if the process was smooth to begin with Customer Effort Company Effort , Genesys Telecommunications Laboratories, Inc. All rights reserved.
23 Conversation Manager Customer loyalty: lower customer effort Proactive and reactive selling opportunities Control over Contact Center operations Business Efficiency: intelligent use of customer information 23
24 Web Engagement 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved.
25 Web Engagement Use Web Behavior to Target For many consumers, the web is the starting point for many types of interactions Largely anonymous No way to correlate customer info No way to create dynamic experience No way to take action based on customer behavior 25
26 Track web usage and engage Track relevant customer activity on your web site Take action with customer in real time or at a later date , Genesys Telecommunications Laboratories, Inc. All rights reserved.
27 Use rules to determine actionable behavior Use business rules to determine actionability Activity Value Products Etc. Trigger action based on simple or sophisticated rules 27
28 Web Engagement Targeting Q3 of Speak to us after session and ask for a demo 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 28
29 Learn more WEB ENGAGEMENT Targeting Q3 of Speak to us after session and ask for a demo CONVERSATION MANAGER Come by the booth Speak to your Account Executive MOBILE ENGAGEMENT 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved. 29
30 Questions? Thank you 2012, Genesys Telecommunications Laboratories, Inc. All rights reserved.
31 & follow G-Force and Genesys on Twitter at #GForceAmer for the latest news and updates! Join the Genesys G-Force Network on LinkedIn to connect with colleagues, employees and Genesys professionals. Customer feedback surveys will be sent to you online later
Genesys 8: To the Future, and Beyond! Liz Osborn, Senior Director, Product
Genesys 8: To the Future, and Beyond! Liz Osborn, Senior Director, Product Marketing Liz.osborn@genesyslab.com @lizobiker Right Experience, Right Channel, Right Time Excellent customer experiences are
From Ripe to Ready: Lead Nurturing is the Silver Bullet in B2B Marketing
From Ripe to Ready: Lead Nurturing is the Silver Bullet in B2B Marketing Presented by Tyler Garns Director of Marketing, Infusionsoft @tylergarns Typical Customer Lifecycle Generate Interest Sell, Sell,
Chad Hendren Director, Solution Innovation. Eliminate Customer Frustration Across ALL Channels
Chad Hendren Director, Solution Innovation Eliminate Customer Frustration Across ALL Channels AGENDA Today s Focus: Live Demo of How to Create Engaging, Omni-Channel App Industry-wide Challenges Delivering
BUILDING A BETTER SOCIAL BUSINESS
BUILDING A BETTER SOCIAL BUSINESS INTERMEDIATE We will be starting at 2:00 pm ET. Use the Question Pane in GoToWebinar to Ask Questions! 1 Use the hashtag #InboundLearning on Twitter 2 Question of the
Optimizing Employee Performance to create Excellent Customer Product Marketing Director Biz Apps
Optimizing Employee Performance to create Excellent Customer Experiences @stefancaptijn Product Marketing Director Biz Apps Agenda Introduction Customer Experience across your Customer Service Chain Building
Genesys WFO 8 update:
Genesys WFO 8 update: How to become a forensic expert in customer service Stefan Captijn Director Solutions marketing @stefancaptijn Driving Business Objectives with Workforce Optimization & Analytics
Growing and retaining your customer base with customer analytics
Vivian Braun, WW Solutions Marketing Manager 2 July 2015 Growing and retaining your customer base with customer analytics Content 2 The way customers engage with organizations is changing Organizations
Sponsored by: WEBINAR: Mobile Messaging Addresses the Convenience Conundrum of Digital Banking
Sponsored by: WEBINAR: Mobile Messaging Addresses the Convenience Conundrum of Digital Banking February 11, 2016 Today s Presenters Mark Schwanhausser Director Omnichannel Financial Services Tim Fujita-Yuhas
Clearing the Clutter: An Overview of the Marketing Analytics Ecosystem
Clearing the Clutter: An Overview of the Marketing Analytics Ecosystem Dr. Michael Koved Lecturer, School of Information November 14th, 2017 mkoved@ischool.berkeley.edu Introduction Speaker Introduction
REAL-TIME ENGAGEMENT PLAYBOOK FOR MOBILE OPERATORS MAKING DATA PAY
REAL-TIME ENGAGEMENT PLAYBOOK FOR MOBILE OPERATORS MAKING DATA PAY Monetise every subscriber interaction with contextual real-time engagement Contextual marketing is about UNDERSTANDING WHO the subscriber
Marketing & CRM Trends Manuel Hinz & Dr. Markus Wuebben
Marketing & CRM Trends 2018 Manuel Hinz & Dr. Markus Wuebben I. Relationships Are a Journey Through Different Stages. I. Discovery Relationship The First Look Somebody s catching your eye. I. Discovery
Exclusive Voice of the Customer framework for smart CX managers: Delivering world-class customer experience every step of the way
Exclusive Voice of the Customer framework for smart CX managers: Delivering world-class customer experience every step of the way VoC programs enable you to engage with customers at key points across the
Best Practices for Implementing SAP BusinessObjects Mobile in Your Organization
Best Practices for Implementing SAP BusinessObjects Mobile in Your Organization SESSION CODE: 1106 Viswanathan Ramakrishnan (Vishu) - Oct, 2011 2011 SAP AG. All rights reserved. 1 Agenda INTRODUCTION TO
DYNAMICS 365 live your future now
DYNAMICS 365 live your future now The time when purchasing a business information system was a complex and expensive project is long gone. All applications that are essential for conduct of business are
Proactive Listening: Taking Action to Meet Customer Expectations
2013 Proactive Listening: Taking Action to Meet Customer Expectations Summary: Proactive listening lets your company meet your customers demands for coordinated, responsive treatments. A proactive listening
SURVIVOR: HOW TO DEAL WITH Social Politics in your organization
D SURVIVOR: HOW TO DEAL WITH Social Politics in your organization Like the show Survivor, players have to adapt to the game of social politics to make alliances and meet their goal of success. Social politics
Corporate Profile
www.datamine.gr Corporate Profile 1 www.datamine.gr 2 Contents About Datamine 4 Innovative Products for Demanding Business Scenarios 5 CAS for Telecoms 6 CAS for Retailers 7 Segment Designer 8 Corporate
Adding Next Best Action To Personalize Interactions For Known Customers Then Creating Cognitive Customer Centric Interactions
Adding Next Best Action To Personalize Interactions For Known Customers Then Creating Cognitive Customer Centric Interactions Steven Pinchuk WW Lead Customer Intelligence & Revenue Management Advanced
Oracle Real-Time Decisions zur Entscheidungsoptimierung und dessen Einführung
Oracle Real-Time Decisions zur Entscheidungsoptimierung und dessen Einführung César Ortiz, Competence Center BI cesar.ortiz@oracle.com Tel. +49.511.95787161 Oracle Deutschland B.V.
Grow Your Practice With Bill.com for QuickBooks Online
QuickBooks Accounting Software Training Grow Your Practice With Bill.com for QuickBooks Online Presented by: Bonnie Nagayama, CPA 925-247-0100 x 106 Bonnie@AccountingSoftwareSecrets.com Using GoToWebinar
The Segment of One. Utilizing One-to-One Marketing to Enrich the Customer Experience. An NGDATA White Paper
Utilizing One-to-One Marketing to Enrich the Customer Experience An NGDATA White Paper Executive Summary One-to-one marketing is a customer relationship management strategy that centers on personalized
Customer Happiness Index. Actioning customer feedback. Focused decisions. Predicting behaviour.
Customer Happiness Index Actioning customer feedback. Focused decisions. Predicting behaviour. Wow experiences are all around us 2 Wow experiences are all around us 3 Wow experiences are all around us
Die Evolution des Intelligenten Unternehmens Maschinelles Lernen zielgerichtet einsetzen
Die Evolution des Intelligenten Unternehmens Maschinelles Lernen zielgerichtet einsetzen Dr. Markus Noga, Head of Machine Learning, SAP SE March 1, 2018 INTERNAL The Automation of Repetitive Tasks is Allowing
The Customer Journey Capturing and Analyzing Events That Drive Viewership. October 18, 2016
The Customer Journey Capturing and Analyzing Events That Drive Viewership October 18, 2016 At Teradata, we know Analytics and data unleash the potential of great M&E companies 2 Finding Meaning in Analytics
The Talent Revolution Survey Agencies. March 2017
The Talent Revolution Survey Agencies March 2017 Executive summary Customer engagement via digital continues to increase, diversify and get personal Global smartphone usage and digital advertising spend
PEER TO PEER FUNDRAISING. Retention: It s all about the BASE
PEER TO PEER FUNDRAISING Retention: It s all about the BASE 2 3 Churn: the number of participants who do not return to an event from year to year Source: www.sickkidsfoundation.com Great Camp Adventure
Scaling Success Through Layered Communication
CLICK TO EDIT MASTER TITLE STYLE Scaling Success Through Layered Communication Derek Roberts HubSpot #Pulse2017 Key Themes Understand your market and your engagement strategy Customer Application as an
France Telecom investor day, June 10th 2004: Building the integrated broadband communication services Group
1 France Telecom investor day, June 10th 2004: Building the integrated broadband communication services Group 2 Sales & Services 3 Has something changed in the value chain? 4 Agenda! Why a Sales & Services
IP Office. Simple, powerful communications for business.
IP Office. Simple, powerful communications for business. Improve customer service with better call handling. Increase productivity by allowing staff to work more flexibly. Manage your costs better with
Lifestyle Banking. Dharmesh Mistry, Digital Product Director Wednesday, 18 th May #TCF2016
Lifestyle Banking Dharmesh Mistry, Digital Product Director Wednesday, 18 th May 2 3 Overview 4 Banking Behavior Technology We are living longer 5 In 2012, 12% of global population equating to 810 million
What s Inside the Always-On Brain
The Customer Decision Hub What s Inside the Always-On Brain A PEGA EBOOK DATA ABOUT CUSTOMER BEST ACTIONS Customer Interaction History Customer Profile & Journeys Customer Identification & Matching Propensities,
If at first you don t succeed Tweet again.
Robyn Marano VP, Marketing Madison Marquette If at first you don t succeed Tweet again. Social Media is an integral part of a shopping center s overall marketing program, but it is important to note it
Financial Linkage Proving the CX Value. Bernadette Doerr & Carolyn Egelman
Financial Linkage Proving the CX Value Bernadette Doerr & Carolyn Egelman AGENDA Thinking Like a CFO 1 2 3 The CFO Agenda: New Roles & New Rules Making the Case Revenue Case Studies Cost Case Studies Making
Fidelity. Telemarketing. Outbound Campaigns. Innovative Cloud Technology. 1 Jusan S.A.
Fidelity Telemarketing Outbound Campaigns Innovative Cloud Technology 1 Jusan S.A. www.jusan.es www.jusan.es tel. +34 914 560 110 fax +34 915 531 411 export@jusan.es Jusan S.A. 2016 Cont ents FIDELITY
MyDHL USER GUIDE.
PC-Based Custom Web-Based Built Vendor PC-Based Partner Web-Based Integrated 1 MyDHL USER GUIDE MyDHL helps you accomplish more in fewer steps, with quick and easy access to the full online suite of DHL
GROW YOUR BUSINESS WITH THE VOCUS BUSINESS PARTNER PROGRAM. WE ARE BUILT FOR BUSINESS. NATIONAL BUSINESS PARTNER PROGRAM DISCOUNTED ON-NET PRICING
GROW YOUR BUSINESS WITH THE VOCUS BUSINESS PARTNER PROGRAM. NINE REASONS TO PARTNER WITH VOCUS GENEROUS COMMISSIONS NATIONAL BUSINESS PARTNER PROGRAM DISCOUNTED ON-NET PRICING CO-MARKETING ACTIVITIES NATIONAL
Verint Engagement Management Solution Brief. Overview of the Applications and Benefits of
Verint Engagement Management Solution Brief Overview of the Applications and Benefits of Verint Engagement Management November 2015 Table of Contents Introduction... 2 Verint Engagement Management Advantages...
Getting SMART in Where to Start. DAMIAN KELLY VP, SMART Center of Excellence
Getting SMART in Where to Start DAMIAN KELLY VP, SMART Center of Excellence Beginning your journey Random Consistent Defined Differentiated No consistency in CX No consistency in channel Interactions
Customer experience management: managing all phases of the customer lifecycle
MENA Summit 2013: Enabling innovation, driving profitability Customer experience management: managing all phases of the customer lifecycle 6 November 2013 Patrick Kelly EVENT PARTNERS: What is customer
2018 EVENT MARKETING PLAN TEMPLATE
2018 EVENT MARKETING PLAN TEMPLATE SMARTer Event Marketing Objectives? What are your event marketing objectives?! Be precise! Be action driven! Be relevant to your main event objective My main objectives
How to use the latest technology to enhance customer experience.
How to use the latest technology to enhance customer experience. Lorna Crowley - Marketing Director Xavier Legrand - Product Director 13 th November 2017 How would you order a taxi in London on a rainy
chief marketing officer s guide to artificial intelligence
chief marketing officer s guide to artificial intelligence An AI roadmap for CSPs Ovum TMT intelligence AI is driving CSP digital transformation Artificial intelligence (AI) is a key component supporting
The Customer Complaints X-Ray
The key to customer retention and loyalty via customer complaints handling Qaalfa Dibeehi, Chief Operating and Consulting Officer Zhecho Dobrev, Consultant http://www.beyondphilosophy.com/ Contents Executive
Improving Contact Center Performance with Noble RTSA
Improving Contact Center Performance with Noble RTSA Real-time Speech Analytics help companies uncover and act on insights from customer interactions as they take place. Analyze Phrases and Sentiment to
Making Marketing Smarter with Analytics
Making Marketing Smarter with Analytics Prof. Francisco N. de los Reyes Analytics Advisor Thakral One Measurement and Data Science University of the Philippines School of Statistics Big Data Demographics
The Definitive Buyer s Guide for a. Customer Success Platform
The Definitive Buyer s Guide for a Customer Success Platform Table of Contents Customer Success Platform Overview 3 Getting Started 4 Making the case 4 Priorities and problems 5 Key Components of a Successful
TEXT SURVEY BEST PRACTICES
TEXT SURVEY BEST PRACTICES WHY TEXTING IS A GREAT CHANNEL FOR SURVEYS In today s world, being present on SMS isn t a luxury it s a necessity. Over 97% of U.S. smartphone owners use SMS, making it the most-used
Xerox Social on Demand
Xerox Social on Demand Simplifying social media for Xerox partners January 2015 1 Why you can t ignore getting Social. 73% of IT buyers are using social media to inform their purchasing* 60% of biz leaders
MARKETING CLOUD. Quick Peek
MARKETING CLOUD Quick Peek Home Build and manage 1-to-1 customer journeys. Marketing Cloud is the world s most powerful 1-to-1 digital platform for marketing across email, mobile, social, website experiences,
Using Segmentation to Serve Up the Optimal Website Experience
Understanding User Intent Becki Dilworth Vice President of Digital Strategy Bridgeline Digital Chris Hachey E-Commerce Manager PODS Enterprises 1 Understanding User Intent Using Segmentation to Serve Up
The Business Owner s Guide to LinkedIn
The Business Owner s Guide to LinkedIn Reach clients, partners, and peers on the world s largest professional network for small business About this guide The Business Owner s Guide to LinkedIn provides
The new consumer journey demands greater flexibility MaxPoint Interactive, Inc.
4 The new consumer journey demands greater flexibility 35 4 The new consumer journey demands greater flexibility The new consumer mobility has dramatically changed the consumer journey to purchase. The
UNIFYING THE CUSTOMER JOURNEY 4 WAYS CALLBACK IN THE CLOUD IMPROVES THE CUSTOMER EXPERIENCE
UNIFYING THE CUSTOMER JOURNEY 4 WAYS CALLBACK IN THE CLOUD IMPROVES THE CUSTOMER EXPERIENCE TABLE OF CONTENTS Introduction Page 3 Integrated business groups ensure a consistent experience Page 4 Elimination
Drive More Revenue by Measuring and Managing Customer Lifecycle Value
Drive More Revenue by Measuring and Managing Customer Lifecycle Value The customer is at the center of every business transaction, and keeping the customer engaged has never been more vital than it is
CX in Telecoms. CX in Telecoms. IDC InfoBrief, Sponsored by October 2017
1 CX in Telecoms 2 CSPs have made great strides in CX, but have farther to go In recent years, the telecoms industry has become much more switched on to CX, as embodied by the net promoter score (NPS).
Big Data Monetisation : Selected Success Stories
Big Data Monetisation : Selected Success Stories Dr. David Millán - Director Big Data for Comms & Media, EMEA Data Capital Event, Madrid, November 24 th Copyright 2014 Oracle and/or its affiliates. All
Smarter Data Insights. Emmanuel Osanga
Smarter Data Insights Emmanuel Osanga 1 Global Challenges Increasing Stakeholder Pressure Global Megatrends Factors reshaping our world Global Economic & Socio-Political Challenges 2 Disruptive Innovation
12% 16% Faster full resolution time. Faster first reply time. Customers who use analytics are more responsive and effective
INSIGHTS Customers who use analytics are more responsive and effective The average full resolution time is 60 hours. 16% means a savings of over 9 hours per ticket 12% 16% Faster first reply time Faster
How Legacy Conference Calling Services Like PGI and InterCall Are Getting Bumped Off the Value Curve
White Paper How Legacy Conference Calling Services Like PGI and InterCall Are Getting Bumped Off the Value Curve Contents Introduction....2 Redefining the Value Curve in Audio Conferencing....2 Traditional
New School Marketing. The cross-channel lifecycle marketing approach.
New School Marketing The cross-channel lifecycle marketing approach. Old school marketing is fading. And a New School is on the rise. Why? Because consumers have changed. Today, they fast forward through
At the Heart of Maximizing Ancillary Revenues
At the Heart of Maximizing Ancillary Revenues Leveraging to Improve Ancillary Revenues for Airlines Abstract As global competition continues to shrink profit margins, airlines are seeking ways to increase
Real-Time Marketing exploiting stateof-the-art
SAS USER FORUM Real-Time Marketing exploiting stateof-the-art SAS technologies By Morten Schrøder & Jan Løwe Introduction to Customer Experience The Big Vision OMNI-CHANNEL CUSTOMER EXPERIENCE The Customer
Ingersoll Rand ERS and isupplier FAQ s
Ingersoll Rand ERS and isupplier FAQ s Consistent with Ingersoll Rand s commitment to continuous improvement, our suppliers are transitioning to isupplier Portal functionality and Evaluated Receipt Settlement
approach to successful project
1 The NYS Forum, Inc. Using an Agile / Waterfall Hybrid approach to successful project delivery Presented by Matthew Carmichael Project Management Workgroup 2 When to use Waterfall Projects that require
Auctions Quick-Start Guide
Auctions Quick-Start Guide Provided by AutoTec 01 Today, buyers rely on more auction locations than ever before. And with the growing popularity of social media and smartphones, we believe there s a tremendous
Oracle s Data Management Platform + Cross-Channel Marketing Solution
Oracle s Data Management Platform + Cross-Channel Marketing Solution Improve Customer Acquisition, Retention and Lifetime Value Copyright 2014 Oracle and/or its affiliates. All rights reserved. The Digital
SOCIAL MEDIA STRATEGY. Creating Culture Making Impact Digital Transformation Stakeholder Engagement
SOCIAL MEDIA STRATEGY Creating Culture Making Impact Digital Transformation Stakeholder Engagement HSE November 2017 Introduction The Digital Age has transformed communications as we know it. Marketing
With Aruba Central, you get anywhere-anytime access to ensure that your network is up and performing efficiently.
Product overview Aruba Central is a cloud-hosted solution offering IT organizations not only a simple and effective way to manage and monitor their wired and wireless networks, but also powerful services
Dynamics 365 for Sales
Dynamics 365 for Sales The Next Generation of Intelligent Business Application Oren Ryngler Partner Director of PM Microsoft R&D Microsoft AppSource Microsoft Dynamics 365 Common application platform:
AT&T Mobile Barcode Services
AT&T Mobile Barcode Services Powered by Scan-Life Table of Contents 1.0 Industry Trends Scan Engagement Reasons for Scanning Mobile Activity Smartphone User Profile Smartphone Users Scan Data 2.0 Transformation
Trends in Customer Intelligence Where the rubber meets the road in 2010 and beyond
Trends in Customer Intelligence Where the rubber meets the road in 2010 and beyond January 14, 2010 A special thank you to: Tips for Webinar Attendees Technical difficulties? Let us know by using the Ask
The 6 Habits of Successful Self Service
The 6 Habits of Successful Self Service In today s digital age, where customers want fast, efficient service that allows them to get what they need as effortlessly as possible, self-service is an increasingly
Build Your Own SAP Fiori App in the Cloud 2016 Edition Develop Challenge
Story In a warehouse where packages are prepared to be sent to clients, there re usually two big differentiated zones: one where the items are stored and one where the packages are prepared. There s constant
Delivering Digital Lifestyle Services. Service Provider Use Cases
Delivering Digital Lifestyle Services Service Provider Use Cases Service Provider Use Cases Analytics Digital Lifestyle Services Traffic Mgmt. & Optimization Policy Control and Charging Analytics Security
WaYS TO BETTER COMMUNICATE WITH YOUR TARGET CUSTOMER HANDOUT.
15 WaYS TO BETTER COMMUNICATE WITH YOUR TARGET CUSTOMER HANDOUT www.becomeyourownbossbook.com welcome message 15 WAYS TO BETTER COMMUNICATE WITH YOUR TARGET CUSTOMER There are three main factors to consider
Distributor Qualification Profile
Distributor Qualification Profile Contents Page 1. About PMG Technology Services 2. CallMAX 360 3. Independent Distributor Responsibilities 4. Support and Training 5. Financial Requirements 6. How to get
Veritas Partner Force Program Benefits Guide
VERITAS PARTNER FORCE PROGRAM BENEFITS GUIDE Veritas Partner Force Program Benefits Guide Global October 2017 Earn more rewards, retain more customers, expand your market footprint and grow your business
LinkedIn: Strategies for Your Job Search
LinkedIn: Strategies for Your Job Search April 7, 2012 Agenda Goals for Session Why LinkedIn Strategies Enhance Your Online Presence Research Careers, People, Companies Resources 2 Why LinkedIn? LinkedIn
Customer Engagement: THE FUTURE IS PROACTIVE
Customer Engagement: THE FUTURE IS PROACTIVE TABLE OF CONTENTS What Do Customers Want?... The Future is Proactive... Proactive Outbound Notifications.. 3 8 11 Proactive Live Chat.. 12 Proactive Knowledge
Vkontakte (or VK) is the largest European Social Network. With its 410 million users, it can be a gold mine for your Social Media efforts.
OCTOBOARD INTRO Vkontakte (or VK) is the largest European Social Network. With its 410 million users, it can be a gold mine for your Social Media efforts. Leverage your VK metrics to create a smart and
Get Partner Solutions for Oracle Cloud. Oracle Cloud Marketplace
Get Partner Solutions for Oracle Cloud Oracle Cloud Oracle Cloud Introduction Oracle Cloud is an online store a one-stop shop selling hundreds of business apps and professional services. These apps and
When Flow Met SharePoint: A Story of Integration and Automation
When Flow Met SharePoint: A Story of Integration and Automation WithumSmith+Brown, PC BE IN A POSITION OF STRENGTH 1 ABOUT ME - @melihubb Microsoft MVP Office 365 and SharePoint consultant who specializes
Odigo for Utilities. Digital Contact Center Solution
Odigo for Utilities Digital Contact Center Solution The information contained in this document is proprietary. 2014 Capgemini. All rights reserved. Rightshore is a trademark belonging to Capgemini. UTILITIES
Save Time & Increase Efficiency With Social Media Aggregators
Save Time & Increase Efficiency With Social Media Aggregators Increased Brand Recognition & Loyalty With regular posting, keep your brand visible in front of potential customers Convert Prospects to Customers
Seamlessly integrated products to connect the dots between marketing, sales and service. Martin and Associates Summer 2017
bpm online CRM Seamlessly integrated products to connect the dots between marketing, sales and service Martin and Associates Summer 2017 Analyst recognition Bpm online named a Leader in the Forrester Wave
Session Code #445 Call Accounting Best Practices in an IP World
Session Code #445 Call Accounting Best Practices in an IP World Speaker Name Jon Speaker Giberson Company CONNECTIONS, Telecom Marketing, Inc. Learning Objectives Learn how call accounting has evolved:
Experience the Future SAP at Mobile World Congress 2014
Mobile World Congress Fira Gran Via in Barcelona, Spain February 24 27, 2014 Experience the Future SAP at Mobile World Congress 2014 Booth 6A30, Hall 6 Contents Opening Message 3 Experience the Future
Story - Shop MyWy self-serve Checkout solution
Story - Shop MyWy self-serve Checkout solution Summary: A large supermarket chain needs new and improved self-service check out facilities in order to positively transform buyer s journey throughout their
CONTACT CENTER CAPABILITIES SELF-ASSESSMENT RESULTS
2017 RESEARCH REPORT CONTACT CENTER CAPABILITIES SELF-ASSESSMENT RESULTS Research Reveals Common Themes and Trends Across Companies in 10 Key Areas 86% of buyers say they would pay more for a better customer
Utilizing Predictive Technologies to Enhance the Customer Experience
Utilizing Predictive Technologies to Enhance the Customer Experience Utilizing Predictive Technologies to Enhance the Customer Experience May 24, 2017 CS Week 2017 Presentation, May 24, 2017 - Page 2 Disclaimer
Customer Value Analytics for Banking & Capital Markets
Customer Value Analytics for Banking & Capital Markets Powered by SMART Analytics built on IBM Understand your customers, markets, business opportunities and risks As money is the heart of a financial
Product Managers, Competitor Analysis and Databases UNIT 5
Product Managers, Competitor Analysis and Databases UNIT 5 Agenda What s Product Management? Check in : Share your prototype & collect feedback Competitor Analysis Transfer Data and databases prototype
Accelerate Lesson 9 FACEBOOK ADVERTISING
Accelerate Lesson 9 FACEBOOK ADVERTISING On completion of this lesson you should: Be aware of the advantages that Facebook advertising can provide Be aware of different Ad types for each objective Be aware
Leveraging Robots for the Customer Journey
Leveraging Robots for the Customer Journey How many customer service representatives (CSRs) does your organization have? 33.33% 28.21% 7.69% 14.10% 16.67% How many applications do you currently have running
Nouncy User Manual. Setting up and planning your first campaign
Nouncy User Manual Setting up and planning your first campaign What is Nouncy? Nouncy is a tool to let people speak out for you on social media. People in and around your organization can contribute social