Q9N. Likelihood of using Xpress if it meant you were better informed about how to use the bus system

Transcription

1 Q9N. Likelihood of using Xpress if it meant you were better informed about how to use the bus system on a 5 point scale, where: Very Unlikely Neutral Very Likely Nelson\Nygaard Consulting Associates Inc. E-36

2 Q9O. Likelihood of using Xpress if the cost of gasoline remains high or increases on a 5 point scale, where: Very Unlikely Neutral Very Likely Nelson\Nygaard Consulting Associates Inc. E-37

3 Q11. Overall reasonableness of the fares charged by Xpress on a 10 point scale, where: Very Unreasonable Very Reasonable Nelson\Nygaard Consulting Associates Inc. E-38

4 Q12. Overall reasonableness of the monthly pass cost charged by Xpress in your area on a 10 point scale, where: Very Unreasonable Very Reasonable Nelson\Nygaard Consulting Associates Inc. E-39

5 Q23A. Satisfaction with the availability of information about Xpress services on a 5 point scale, where: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Nelson\Nygaard Consulting Associates Inc. E-40

6 Q23B. Satisfaction with Xpress efforts to keep you informed about problems with your service on a 5 point scale, where: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Nelson\Nygaard Consulting Associates Inc. E-41

7 Q23C. Satisfaction with efforts by Xpress to involve the public in planning and investment decisions on a 5 point scale, where: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Nelson\Nygaard Consulting Associates Inc. E-42

8 Q23D. Satisfaction with the quality of Xpress s web page on a 5 point scale, where: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Nelson\Nygaard Consulting Associates Inc. E-43

9 Q23E. Satisfaction with the quality of direct mailings from Xpress on a 5 point scale, where: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Nelson\Nygaard Consulting Associates Inc. E-44

10 Q25. Overall efficiency of GRTA Xpress on a 10 point scale, where: Very Inefficient Very Efficient Nelson\Nygaard Consulting Associates Inc. E-45

11 Q26A. Satisfaction with overall quality of public transportation services where you live on a 10 point scale, where: Not Satisfied Completely Satisfied Nelson\Nygaard Consulting Associates Inc. E-46

12 Q26B. Satisfaction with overall quality of the transit system in the metropolitan Atlanta area on a 10 point scale, where: Not Satisfied Completely Satisfied Nelson\Nygaard Consulting Associates Inc. E-47

13 Q26C. Satisfaction with overall quality of customer service provided by GRTA on a 10 point scale, where: Not Satisfied Completely Satisfied Nelson\Nygaard Consulting Associates Inc. E-48

14 Q26D. Satisfaction with overall efforts of GRTA to keep customers informed on a 10 point scale, where: Not Satisfied Completely Satisfied Nelson\Nygaard Consulting Associates Inc. E-49

15 Q26E. Satisfaction with overall efforts of GRTA to protect and preserve the environment on a 10 point scale, where: Not Satisfied Completely Satisfied Nelson\Nygaard Consulting Associates Inc. E-50

16 Q27A. I am familiar with the GRTA Xpress services that are available on a 5 point scale, where: Strongly Disagree Disagree Neutral/Not Sure Agree Strongly Agree Nelson\Nygaard Consulting Associates Inc. E-51

17 Q27B. I would know where to get information about GRTA Xpress services if needed on a 5 point scale, where: Strongly Disagree Disagree Neutral/Not Sure Agree Strongly Agree Nelson\Nygaard Consulting Associates Inc. E-52

18 Q27C. I think GRTA Xpress is safe to use on a 5 point scale, where: Strongly Disagree Disagree Neutral/Not Sure Agree Strongly Agree Nelson\Nygaard Consulting Associates Inc. E-53

19 Q27D. I think GRTA Xpress is designed to serve people like me on a 5 point scale, where: Strongly Disagree Disagree Neutral/Not Sure Agree Strongly Agree Nelson\Nygaard Consulting Associates Inc. E-54

20 Q27E. I think GRTA Xpress is an affordable alternative to driving a car on a 5 point scale, where: Strongly Disagree Disagree Neutral/Not Sure Agree Strongly Agree Nelson\Nygaard Consulting Associates Inc. E-55

21 Q31A. Help people get to and from work on a 3 point scale, where: Very Important Somewhat Important Not Important Nelson\Nygaard Consulting Associates Inc. E-56

22 Q31B. Help people get to non-work destinations on a 3 point scale, where: Very Important Somewhat Important Not Important Nelson\Nygaard Consulting Associates Inc. E-57

23 Q31C. Provide transportation for low income persons and people without cars on a 3 point scale, where: Very Important Somewhat Important Not Important Nelson\Nygaard Consulting Associates Inc. E-58

24 Q31D. Provide transportation for senior adults on a 3 point scale, where: Very Important Somewhat Important Not Important Nelson\Nygaard Consulting Associates Inc. E-59

25 Q31E. Provide transportation for college students on a 3 point scale, where: Very Important Somewhat Important Not Important Nelson\Nygaard Consulting Associates Inc. E-60

26 Q31F. Help reduce congestion on a 3 point scale, where: Very Important Somewhat Important Not Important Nelson\Nygaard Consulting Associates Inc. E-61

27 Q31G. Help protect the environment/improve air quality on a 3 point scale, where: Very Important Somewhat Important Not Important Nelson\Nygaard Consulting Associates Inc. E-62

28 Date: Interviewer: Phone: This is calling on behalf of GRTA () Xpress bus service. May we have a few minutes of your time to help with this survey? They would like your help to identify improvements to the public transportation system in the Atlanta region. SAMPLE: Zip Code Nearest Intersection Have you used GRTA Xpress bus services in the past month? (1) YES [End Survey] (2) NO [GO TO Q1] [END SURVEY FOR CURRENT XPRESS USERS] 1. Have you ever used GRTA Xpress bus? (1) YES [GO TO Q2] (2) NO [GO TO Q3] 2. If yes, why did you stop using Xpress bus? List top 3 reasons (potential reasons): (1) Takes too long / quicker by car (2) Doesn t run during the times I need it (3) Service is not frequent enough / wait times too long (4) More freedom/flexibility with car (5) Need to drop-off / pick up children (6) Only ride for special reason (car repair, etc.) (7) Bus not convenient / car more convenient (8) Bus stop or park-and-ride is too far from home or where I want to go (9) Bus doesn t go to where I need to go (10) Changed jobs/retired/changes schools (11) Just prefer car/car more comfortable (12) Need vehicle for work (13) Service is too expensive (14) Poor customer service (15) Other 3. How old are you? (1) Under age 18 [End Survey] (2) years [GO TO Q4] (3) years [GO TO Q4] (4) years [GO TO Q4] (5) years [GO TO Q4] (6) years [GO TO Q4] (7) 65+ years [GO TO Q4] [END SURVEY FOR ANYONE UNDER THE AGE OF 18] 4. Is your commute greater or less than 10 miles? (1) Greater than 10 miles [GO TO Q5] (2) Less than 10 miles [End Survey] [END SURVEY FOR ANYONE COMMUTING LESS THAN 10 MILES] Nelson\Nygaard Consulting Associates Inc. E-63

29 5. What is your current employment status? (1) Employed outside the home [Answer Q6a and 6b] (2) Student [Answer Q5a and 5b and 5c] (3) Operate home-based business/work from home [End Survey] (4) Not currently employed [End Survey] (5) Retired [End Survey] 5a. What method of transportation do you normally use to go to work/school? (1) Car/truck--drive alone (6) Bicycle (2) Carpool (7) Public transportation (bus/train/shuttle) (3) Vanpool (8) Motorcycle (4) Walk (9) Other: (5) Taxi 5b. In which City do you work/go to school? (1) Alpharetta (North Fulton) (2) Emory/CDC (3) ATL Hartsfield International Airport (4) Perimeter (5) Cumberland (6) Midtown Atlanta (7) Downtown Atlanta (8) Buckhead (9) Other 5c. What is the zip code where you work/go to school? 6. Which agencies are responsible for commuter express service in the area where you live? [Check all that are mentioned] (1) MARTA (5) Cobb Community Transit (2) GRTA (6) Shuttle Express (3) First Transit (7) Other: (4) Gwinnett County Transit (9) Don t know 7. From the following list of transit agencies that serve residents in the Atlanta area, please rate the overall performance of each on a scale of 1 to 10 where 10" is Best and 1 is Worst. Best Worst Don t Know (A) Xpress (B) MARTA (C) Cobb Community Transit (D) Gwinnett County Transit a. If they gave a rating of less than 5 or more than 8 for Xpress (option A in Question 7 above), ask: Why do you feel that way? Nelson\Nygaard Consulting Associates Inc. E-64

30 8. Overall, how familiar are you with Xpress services? (1) Very Familiar (2) Familiar (3) Somewhat Familiar (4) Not Familiar at All (9) Don t Know [READ] Riders of GRTA Xpress travel to and from park-and-ride lots and major employment centers throughout the Metro-Atlanta area. Passengers commute on buses, similar to a charter bus, on major interstate or highway corridors. All trips occur Monday-Fridays with most trips lasting longer than 10 miles. 9. I am now going to read a list of factors that could encourage you to use GRTA Xpress. Using a scale of 1 to 5, where 1 means very unlikely and 5 means very likely, please rate how likely each factor would be to encourage you to use public transit at least once a week. Very Very Not Unlikely Neutral Likely Applicable (A) Time savings on your commute (B) Money savings on your commute (C) Avoid traffic on your commute (D) Avoid tolls in HOT lanes and/or use HOV lanes (E) Read/rest during commute (F) Your employer pays for all or part of your transit fare (G) Track the current location of your bus on your phone (H) The cost of parking where you work or go increases (I) (J) The time it takes to get to work by car increases by 15 minutes due to traffic congestion The time it takes to get to work by car increases by 30 minutes due to traffic congestion (K) Park-and-rides are located closer to your home (L) Bus stops are located closer to the place you work or want to go (M) Buses are scheduled to arrive at stops more frequently (N) You are better informed about how to use the bus system (O) The cost of gasoline remains high or increases Nelson\Nygaard Consulting Associates Inc. E-65

31 10. Next, I d like you to indicate if any of the following items are keeping you from using GRTA Xpress in the Atlanta region. Are you not using Xpress because: [Read list check all that are YES] (01) Service is not frequent enough (buses need to come by stops more often) (02) It takes too long compared to travel by car (03) Service is not offered in the evenings (04) Service is not offered early enough in the morning (05) Service is not offered on weekends (06) Vehicles are not cleaned or well maintained (07) Service is not offered to the places I need to go (08) Don t have enough information about the services offered or don t know how to use the bus (09) The service is too complicated to use or difficult to understand (10) Buses are not on-time or reliable (11) Do not feel safe on buses (12) Do not feel safe at bus stops (13) Just prefer to drive (14) Need a vehicle for work (15) Service is too expensive (16) Poor customer service (17) Other: 11. Currently, the typical one-way fare for GRTA Xpress is between $3 and $5 for commuter express service in your area. On a scale of 1 to 10, where 1 is very unreasonable and 10 is very reasonable, how would you rate the overall reasonableness of the fares charged by Xpress? Very Reasonable Very Unreasonable Don t Know Currently, the typical monthly pass cost for GRTA Xpress is between $100 and $180 for commuter express service. On a scale of 1 to 10, where 1 is very unreasonable and 10 is very reasonable, how would you rate the overall reasonableness of the monthly pass cost charged by Xpress in your area? Very Reasonable Very Unreasonable Don t Know On average, how many minutes does it currently take you to travel one-way to/from work, school, or your most frequent destination? minutes each way to travel to the destination 14. If you were to use public transit to get to/from work, school or your most frequent destination, what is the maximum time in minutes that a one-way trip could take? minutes each way on transit Nelson\Nygaard Consulting Associates Inc. E-66

32 15. If convenient express bus service were available near your home in the next few years, how many days per week would you use express bus service to get to and from work or school? (0) None (1) 1 day per week (2) 2 days per week (3) 3 days per week (4) 4 days per week (5) 5 or more days per week 16. What time(s) of day would you be most interested in using an express bus? [Check all that apply] (1) 6:00 am-9:00 am (4) 1:00 pm-4:00 pm (7) midnight-6:00 am (2) 9:00 am-11:00 am (5) 4:00 pm-6:00 pm (8) None (3) 11:00 am-1:00 pm (6) 6:00 pm-midnight 17. Would you, or a member of your household, be interested in express service from a nearby parkand-ride to the following destinations: [Check all that apply] (1) Alpharetta (North Fulton) (2) Emory/CDC (3) ATL Hartsfield International Airport (4) Perimeter (5) Cumberland (6) Midtown Atlanta (7) Downtown Atlanta (8) Buckhead (9) Other 18. How willing would you be to drive your car (or carpool) to a park-and-ride location and then use an express bus to get to your final destination? (1) Very willing [GO TO Q18a] (2) Somewhat willing [GO TO Q18a] (3) Not willing at this time [GO TO Q19] (4) Would NEVER be willing [GO TO Q19] (5) Don t know [GO TO Q19] 18a. [Only if VERY WILLING or SOMEWHAT WILLING to #18] How many minutes would you be willing to drive to reach a park-and-ride location? minutes 19. How would you rate the adequacy of public transportation in the Atlanta suburbs? (1) Excellent (4) Poor (2) Good (9) Don t Know (3) Average [IF RESPONDENT ANSWERED VERY FAMILIAR OR FAMILIAR ON Q8, GO TO Q20. IF RESPONDENT ANSWERED SOMEWHAT FAMILIAR, NOT FAMILIAR AT ALL, OR DON T KNOW ON Q8, GO TO Q28] Nelson\Nygaard Consulting Associates Inc. E-67

33 20. Which of the following tag lines have you heard or seen associated with GRTA Xpress services? (1) It s Smarta (2) Commuting Made Easy (3) We re Going Your Way (4) Ride with Respect (5) Get More by Driving Less (6) On the Move (9) None 21. From which of the following sources do you receive information about GRTA Xpress? (check all that apply) (1) Xpress website (6) Local newspaper (2) Direct mailings (7) Social media (3) Radio Other: (4) Local television (5) Atlanta Journal-Constitution 22. During the past 12 months, have you seen or heard any newspaper, radio, or television information or stories about GRTA Xpress? (1) Yes [Ask Q22a] (2) No [GO TO Q23] 22a. [Only if YES to #22] Overall how would you say that these stories or articles changed the way you feel about Xpress? [check one] (1) Feel much more positive (2) Feel somewhat more positive (3) Did not change the way I feel (4) Feel somewhat more negative (5) Feel much more negative 23. Using a scale of 1 to 5 where 5 means very satisfied and 1 means very dissatisfied, please rate your level of satisfaction with the following aspects of communication from GRTA Xpress. Very Very Don't How would you rate? Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know (A) The availability of information about Xpress services (B) Xpress efforts to keep you informed about problems with your service (C) Efforts by Xpress to involve the public in planning and investment decisions (D) The quality of Xpress s web page (E) The quality of direct mailings from Xpress During the past 12 months, how do you think the image of GRTA Xpress has changed? Do you think it has become much more professional, somewhat more professional, stayed the same, somewhat less professional, or much less professional? (1) Much more professional (2) Somewhat more professional (3) Stayed the same (4) Somewhat less professional (5) Much less professional (9) Don t know Nelson\Nygaard Consulting Associates Inc. E-68

34 25. On a scale of 1 to 10, where 1 is very inefficient and 10 is very efficient, how would you rate the overall efficiency of GRTA Xpress? Very Efficient Very Inefficient Don t Know Next, I would like you to rate your overall satisfaction with major areas of service provided by GRTA. Please rate each of the following on a 10-point scale where 10 means completely satisfied and 1 means not satisfied at all. Completely Not Don t Satisfied Satisfied Know (A) Overall quality of public transportation services where you live (B) Overall quality of the transit system in the metropolitan Atlanta area (C) Overall quality of customer service provided by GRTA (D) Overall efforts of GRTA to keep customers informed (E) Overall efforts of GRTA to protect and preserve the environment Using a scale of 1 to 5, where 1 means strongly disagree and 5 means strongly agree, please rate your level of agreement with the following statements about GRTA Xpress bus service. Statement Strongly Agree Agree Neutral/ Not sure Disagree Strongly Disagree A. I am familiar with the GRTA Xpress services that are available B. I would know where to get information about GRTA Xpress services if needed C. I think GRTA Xpress is safe to use D. I think GRTA Xpress is designed to serve people like me E. I think GRTA Xpress is an affordable alternative to driving a car How many operating vehicles (cars, motorcycles, vans) do you have in your household? (1) none (3) two (2) one (4) three or more 29. Are any persons in your household, ages 16 and older, dependent on public transit or rides from friends or relatives because they do not have a car or do not drive? (1) Yes (2) No 30. Have you or other members of your household postponed trips or not completed travel in the Atlanta region because you did not have access to reliable transportation? (1) Yes (2) No Nelson\Nygaard Consulting Associates Inc. E-69

35 31. I am going to read you several purposes for a public transit system. For each one, please indicate whether you think the purpose should be very important, somewhat important, or not important in the design of suburban express transit in the Atlanta region? Very Somewhat Not Purpose Important Important Important (A) Help people get to and from work (B) Help people get to non-work destinations (D) Provide transportation for low income persons and people without cars (E) Provide transportation for senior adults (F) Provide transportation for college students (G) Help reduce congestion (H) Help protect the environment/improve air quality Which of the following best describes your race/ethnicity? (check all that apply) (1) Black/African American (4) Native Hawaiian/Pacific Islander (2) Asian (5) White/Caucasian (3) American Indian/Alaska Native (7) Other 33. Are you Hispanic or Latino? (1) Yes (2) No 34. How many people (counting yourself) in your household are? (1) Under 18 (3) (5) (7) 65+ (2) (4) (6) Approximately how many years have you lived in the City where you live? years 36. Gender [DO NOT ASK]: (1) Male (2) Female 37. Would you say your total annual household income is: (1) Under $10,000 (5) $100,000-$134,999 (2) $10,000 to $29,999 (6) $135,000 or more (3) $30,000 to $69,999 (9) not provided (4) $70,000-$99, Do you have any other suggestions for improving the quality of GRTA services? 39. OPTIONAL: Would you like to participate in future on-line surveys or would be willing to attend focus groups that are sponsored by GRTA? If yes, please provide: Your Name: Phone: Your Address: Nelson\Nygaard Consulting Associates Inc. E-70