Consultation Questionnaire

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Clinton Ward
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1 Consultation Questionnaire Study for an Efficient Public Transit System in Gatineau's West End Before answering this questionnaire, make sure you have read the information available at sto.ca/consultation or in your information kit. If you need more clarification, check the frequently asked questions before answering the questionnaire. If you cannot find an answer to your questions, contact us by at or call Customer Relations at The questionnaire will take at least 20 to 30 minutes to complete. Please note that incomplete questionnaires will not be considered. The questionnaire has 7 parts: 1. Objectives of the transit system 2. Your preferences regarding the service offered 3. Proposed scenarios 4. Transportation modes 5. General comments 6. Your profile 7. The consultation Questions marked with an asterisk (*) require a response. Please return your completed questionnaire by November 13 th, 2016: By mail: STO - Direction développement, marketing et communications 100A - 10 rue Noël Gatineau QC J8Z 3G5 By fax: At one of our 4 service points: Business hours Monday to Wednesday Galeries Aylmer 181 Principale Closed except Oct. 31 and Nov. 1 st : STO 111 Jean-Proulx Village Place Cartier 425 St-Joseph De la Cité Station 459 de la Cité 3 p.m. to 6 p.m. 7:30 a.m. to 6 p.m. 2:30 p.m. to 9 p.m. 8:30 a.m. to 5 p.m. Thursday Closed Noon to 6 p.m. 7:30 a.m. to 8 p.m. Friday 2:30 p.m. to 9 p.m. Saturday 10:30 a.m. to 5 p.m. 10:30 a.m. to 5 p.m. 11 a.m. to 5 p.m. 10:30 a.m. to 5 p.m. Sunday Closed Closed Closed except Oct 30: 11 am to 5 pm 10:30 a.m. to noon 1 p.m. to 5 p.m. 1

2 Part 1 Objectives of the Public Transit System 1. * On a scale of 1 to 10, where 1 is "strongly disagree" and 10 is "completely agree", to what extent do you agree with the following statements? Implementing a new public transit system in the western part of Gatineau is essential to meet the needs of population growth in this sector... is a necessary investment to improve the quality of transportation... is essential to reduce our impact on the environment... will encourage residents to use public transit more Strongly Completely disagree agree Don t know For public transit to be as efficient as possible (for instance, so it is not slowed by congestion or traffic lights), it must have its own reserved space on the roadway. 2. * On a scale of 1 to 10, where 1 is "strongly disagree" and 10 is "completely agree", to what extent do you agree with the following statements? To make public transit more appealing, it would be acceptable to Strongly Completely disagree agree Don t know... convert traffic lanes into reserved lanes for public transit... eliminate parking spaces... take private land (expropriations)... use woodlands or heritage land 2

3 3. In your opinion, what are the three main objectives that the new system should help to achieve? First objective: Second objective: Third objective: 3

4 The objectives or evaluation criteria for the scenarios A public transit system must reconcile several objectives. In the study, the six objectives below were identified. They correspond to the main sets of criteria that will be used to evaluate each scenario. Depending on the importance given to each set of criteria, one scenario could appear more advantageous compared with the others. We ask you to complete this weighting exercise by distributing 100 points among the six following criteria: give the most points to the criteria you think are the most important, and fewer points to those you think are less important. You can give between 0 and 100 points to each of the criteria, but the total must equal Distribute 100 points among the six objectives below: Objective Increase public transit use Number of points Serve the greatest number of residences and activity centres Improve public transit system performance (travel and waiting times) Improve the quality of life of citizens and preserve a natural, healthy environment Contribute to the safety and efficiency of travel for all modes of transportation Establish the most favourable investment for taxpayers in terms of the service offered (from both the cost of the infrastructures and the operating costs of the service) Total 100 4

5 Part 2 Your Preferences Regarding the Service Offered Services with or without transfers Riders could be required to transfer one or more times in order to improve the system s efficiency or to change from one mode to another (from bus to tram, for example). 5. * By how many minutes would your total travel time (including wait time) need to be reduced for you to choose a trip that includes a transfer, rather than a direct trip? By 1 to 3 minutes By 4 to 6 minutes By 7 to 9 minutes By 10 to 12 minutes I would prefer a direct trip even if my total travel time was longer by more than 12 minutes Don t know 6. * Depending on the mode used, up to how many times would you be willing to transfer? 0 transfers 1 transfer 2 transfers Bus rapid transit (BRT) Tram Walking distance Having stops close together means that riders do not have to walk very far to get to their stop. However, this also means that the vehicle must stop more frequently. The travel time would therefore be longer, and less competitive compared with driving a car. 7. * Personally, keeping in mind that shorter walking distances mean slower services, for up to how long would you be willing to walk to access a high frequency service? minutes 5

6 Part 3 Proposed Scenarios 8. * Keeping the development vision for the City of Gatineau in mind, which scenario do you think is the most beneficial for the entire population in the western part of Gatineau? Scenario A: improve the current system... Answer question 11 Scenario B: Aylmer Road-Taché... Answer questions 9 et 11 Scenario C: Allumettières... Answer questions 10 et 11 Don t know... Go to question 12 (page 7) 9. * If you chose scenario B, do you prefer one of the variations in particular? Scenario B: Aylmer Road and Alexandre-Taché Variation B1: use Lucerne behind UQO Variation B2: use the Champlain Bridge to Ottawa Doesn t matter / Don t know 10. * If you chose scenario C, do you prefer one of the variations in particular? Scenario C: use the full length of Allumettières Variation C1: use McConnell and Plateau Doesn t matter / Don t know 11. * Why did you choose this scenario? 6

7 12. * Among the scenarios proposed, do you think that any of them are unacceptable? Scenario A: improve the current system Scenario B: Aylmer Road-Taché Scenario C: Allumettières No, I don t think any of the three scenarios are unacceptable... Go to question 14 Don t know... Go to question For what reason(s)? 7

8 Part 4 Transportation Modes 14. * Among the adjectives below, check the 3 attributes that are the most important for you regarding the mode of transportation. Rapid Ecological / electric Quiet Reliable Frequent Modern Comfortable Accessible (for people with reduced mobility, strollers, etc.) Without transfers Inexpensive to operate (operating costs) Inexpensive to implement (initial investment) 8

Depending on projected ridership, three modes of

Gatineau: bus, bus rapid transit (BRT) or tram. 15.

Bus Bus rapid transit (BRT)* Tram No preference / Don t

9 Depending on projected ridership, three modes of transportation can be considered for the western part of Gatineau: bus, bus rapid transit (BRT) or tram. 15. * Which mode(s) of transportation would you prefer? Bus Bus rapid transit (BRT)* Tram No preference / Don t know * The image represents the BRT considered for Quebec City and Lévis. This type of vehicle, hybrid or electric, is being considered for the western part of Gatineau. 16. For what reason(s)? 9

10 Part 5 Comments 17. Do you have any other comments about the proposed scenarios or any other aspect related to the study? 10

11 Part 6 Your Profile Please note that no personal data that could identify you is collected. The questions below are being asked for grouping purposes only. 18. * Are you...? Male Female Prefer not to answer 19. * What is your age group? Under to to to to to to and over Prefer not to answer 20. * What is your main occupation? Full-time employee Part-time employee Student Homemaker... Go to question 23 Retired... Go to question 23 Unemployed / looking for work... Go to question 23 Prefer not to answer Other, please specify: 21. * If you are a worker or student, what is your main place of work or study? Ottawa downtown Ottawa away from downtown Gatineau, Hull sector downtown (Island of Hull) Gatineau, Hull sector away from downtown Gatineau, Gatineau sector Gatineau, Aylmer sector Gatineau, Buckingham or Masson-Angers sectors Municipality other than Ottawa or Gatineau 11

12 22. * If you are a worker or student, which means of transportation do you use most often to get to work or class? You can select up to 4 responses. STO bus OC Transpo bus Vehicle (driver) Vehicle (passenger) Self-service vehicle (Communauto) Taxi Motorcycle Own bicycle or VeloGo Walk Other 23. * Which means of transportation do you use most often for your trips (besides work or study)? You can select up to 4 responses. STO bus OC Transpo bus Vehicle (driver) Vehicle (passenger) Self-service vehicle (Communauto) Taxi Motorcycle Own bicycle or VeloGo Walk Other 24. * What is the postal code of your primary residence? A response is mandatory and will be used for grouping purposes only. Please enter a valid postal code. 12

13 Part 7 The Consultation This part is optional, but your opinion is very important to us. If you could give us another minute, please let us know what you thought of the consultation. 25. How did you find out more about the study and the scenarios? Several responses are possible. At the open house events Answer questions 26 and 27 On the STO s Web site Answer question 28 By asking a question by From a pamphlet Other, please specify: 26. Which open house event(s) did you attend? October 19 at the Plateau community centre October 20 at the Front community centre 27. On a scale of 1 to 10, where 1 is "not at all satisfied" and 10 is "completely satisfied", how satisfied were you with the open house events? Not at all satisfied Completely satisfied Don t know On a scale of 1 to 10, where 1 is "not at all satisfied" and 10 is "completely satisfied", how satisfied are you with the information available on the STO s Web site? Not at all satisfied Completely satisfied Don t know

14 29. On a scale of 1 to 10, where 1 is "strongly disagree" and 10 is "completely agree", to what extent do you agree with the following statements? The questionnaire was interesting The terms used were simple and easy to understand It was easy to answer the questions The questionnaire was too long I was able to express my preferences and concerns Strongly Completely disagree agree Don t know 30. Do you have any comments about the consultation process? 14

Q9N. Likelihood of using Xpress if it meant you were better informed about how to use the bus system

Q9N. Likelihood of using Xpress if it meant you were better informed about how to use the bus system on a 5 point scale, where: 1.0 1.8 Very Unlikely 1.8 2.6 2.6 3.4 Neutral 3.4 4.2 4.2 5.0 Very Likely