WALTON MBA ALUMNI RECONNECT DISRUPTION IN RETAIL
|
|
|
- Kenneth Godwin Owen
- 5 years ago
- Views:
Transcription
1 WALTON MBA ALUMNI RECONNECT DISRUPTION IN RETAIL Dinesh K. Gauri
2 WHO AM I Dinesh Gauri M.S. in Mathematics & Computer Applications M.A. Economics Ph.D. Marketing Professor of Marketing (at Walton College since July 2016) Executive Director of Retail Information Associate Editor Retailing Area, Journal of Business Research
3 WATCH YOUR DAY IN FUTURE
4 THE RETAILER S ROLE IN A SUPPLY CHAIN 1-4
5 1-5
6 DISRUPTION IN INDUSTRY OVER DECADE Retailer Market Value (2006) Market Value (Today) Change $28.4 B $15 B (47 %) $18.1 B $ 1.9 B (89 %) $24.2 B $ 6.9 B (71 %) $24.2 B $ 9.1 B (62 %) $12.4 B $ 7.7 B (37 %) $27.8 B $ 1.5 B (94 %) $51.3 B $ 29.5 B (42 %) $214 B $ B 4 % $17.5 B $ B 2361 %
7 LEADING TO OVER $300B IN M&A OVER THE LAST 30 MONTHS IN CPG AND RETAIL ALONE
8 E-COMMERCE RETAIL SALES AS % OF TOTAL SALES Ecommerce Retail Sales in $398 billion
9 BIGGEST U.S. E-COMMERCE RETAILERS Amazon.com $94.7 b* Apple $16.8 b Walmart $14.4 b Home Depot $5.6 b Best Buy $4.8 b Macy's $4.6 b Costco $4.2 b QVC $4.0 b *Excludes Media and Services Source: E-Marketer Inc.
10 WHERE DO US CONSUMERS SHOP? Top 10 retailers and restaurants Penetration of US shoppers who made a purchase at one of these companies in 2016 Wal-Mart 95% McDonald's 89% Target 84% Walgreens 77% Dollar Tree 71% Subway 70% CVS 69% Home Depot 68% Taco Bell 62% Burger King 60% Source: NPD Group s Checkout Tracking
11 NON-FOOD RETAIL VS. RESTAURANTS AND BARS:
12 RETAIL SPACE PER PERSON (SQ. FT.)
13 RETAILERS ECONOMIES ARE CHALLENGED Source: Baker Retailing Center Disruption in Retailing Conference Oct 2016
14 WITH WINNERS AND LOSERS Source: Baker Retailing Center Disruption in Retailing Conference Oct 2016
15 TRENDS DRIVING FUTURE OF RETAIL Empowered Consumer Disruptive Technologies Transformative Business Models 15
16 NEW EQUATION OF VALUE Historical Equation Consumer Value = Cost + Choice + Convenience Future Equation Consumer Value = Evolved Cost + Evolved Choice + Evolved Convenience + Control + Experience Source: WEF & Accenture study 2017
17 IMPORTANCE OF SHOPPER EXPERIENCE 72% of consumers want to shop in stores 76% of purchase decisions are made in store
18 SHOPPER EXPERIENCE INNOVATION IS MORE Shopper needs are changing rapidly industry observers predict that retail will change more in the next five years than it has over the past century. McKinsey & Company CRITICAL THAN EVER But they are still going to stores Brick-and-mortar stores are expected to account for about 85% of US retail sales in 2025 according to McKinsey & Forrester
19 In-store Experience is extremely important BASS PRO SHOPS
20 In-store Experience is extremely important WEGMANS
21 EXAMPLE OF CREATING GREAT IN-STORE EXPERIENCE You have to give a compelling reason to shoppers to come to your store!
22 BONOBOS: HOW CAN YOU DISRUPT APPAREL PURCHASES E-commerce purchases have 30 % return rate Realized that only Online Experience will not be enough
23 TRENDS DRIVING FUTURE OF RETAIL Empowered Consumer Disruptive Technologies Transformative Business Models 23
24 DISRUPTIVE TECHNOLOGIES Internet of Things (IoT) Autonomous Vehicles/Drones Artificial Intelligence/Machine Learning Robotics Augmented Reality/Virtual Reality 3D Printing Blockchain
25
26
27 INTERNET OF THINGS (IOT) Carefour achieved 400 % increase in its digital application s engagement rate 600 % increase in app users
28 AUTONOMOUS VEHICLES/DRONES Brings cost savings to retailer & faster delivery to customers
29 COMPANIES HAVE TO DISRUPT THEIR OWN BUSINESS TO SURVIVE Cost is still a major issue Drone deliveries estimated to represent less than 1% of commercial drone market by 2020 Gartner (2017)
30 ARTIFICIAL INTELLIGENCE/MACHINE LEARNING Companies are experimenting many interesting things
31 ARTIFICIAL INTELLIGENCE/MACHINE LEARNING Use of Chatbots has been increasing across many sectors
32 ARTIFICIAL INTELLIGENCE/MACHINE LEARNING
33 ARTIFICIAL INTELLIGENCE/MACHINE LEARNING
34 TRENDS DRIVING FUTURE OF RETAIL Empowered Consumer Disruptive Technologies Transformative Business Models 34
35 TRANSFORMATIVE BUSINESS MODELS Differentiated Consumer experiences New Frontline Workforce Physical Stores as Hubs for Social Interaction Ecommerce - Emerging Business Models Personalization On-Demand Sharing Economy Services
36 REBECCA MINKOFF'S STORE OF THE FUTURE 6-7 times increase in ready-to-wear sales due to enhanced in-store experience
37 AMAZON GO CHECK-OUT FREE SHOPPING EXPERIENCE
38 EMERGING BUSINESS MODELS IN RETAIL Personalization On-Demand Sharing Economy Services
39 EMERGING BUSINESS MODELS IN RETAIL Personalization Expertly curated product customized to preferences of an individual, sent on an automatic schedule
40 PERSONALIZATION StitchFix Personal shopping service sends individually selected clothing & accessories
41 PERSONALIZATION Birchbox You can choose products based on the characteristics of skin, hair, age and other factors. Subscribers get samples of cosmetics for free. Can buy the full versions on the website
42 PERSONALIZATION Sephora Play! Sends makeup and beauty samples, plus bonus extras like Spotify playlists
43 Bright Cellars PERSONALIZATION Online service pairs you with wines based off a quiz that matches your taste preferences to wines with an algorithm
44 PERSONALIZATION Lootcrate.com Monthly boxes of geek and gaming related merchandise
45 EMERGING BUSINESS MODELS IN RETAIL On-Demand Automatic reorder (via sensors, replenishment/subscription program) of a product when level is low Amazon Dash button/amazon Echo Dollar Shave Club Smart Refrigerator
46 EMERGING BUSINESS MODELS IN RETAIL
47 EMERGING BUSINESS MODELS IN RETAIL Sharing Economy Product rental for a fraction of retail price Rent the Runway Designer dress and accessory rental
48 EMERGING BUSINESS MODELS IN RETAIL Sharing Economy Swap.com Online consignment store offering pre-owned apparel & accessories
49 EMERGING BUSINESS MODELS IN RETAIL Sharing Economy VestiaireCollective.com Recommerce website for pre-owned luxury fashion
50 EMERGING BUSINESS MODELS IN RETAIL Services Customers can buy services that meet their need Glamsquad.com On-demand in-home beauty service that provides make-up and nail services
51 EMERGING BUSINESS MODELS IN RETAIL Services Food subscription sites BlueApron; Homechef
52 EMERGING BUSINESS MODELS IN RETAIL Services Customer Service Gladly.com
53 EMERGING BUSINESS MODELS IN RETAIL Services Electronics Delivery & Set-up Enjoy.com
54 RETAIL IS DETAIL..EASIER SAID THAN DONE Disrupt yourself before someone forces you to. Leverage technology in your businesses. Don t just collect data, analyze it!! Empower your employees to make quick decisions. Learn to fail quickly.
55 If you went to bed last night as an industrial company, you re going to wake up this morning as a software and analytics company. Jeff Immelt, CEO, GE One of the things you learn operating in the technology industry is disruptions are occurring every day. Dick Costolo, Former CEO, Twitter The reality is that Customers want everything low prices, convenience and seamless interactions online and in person Strategy is happening on a much faster cycle time now. Doug McMillon, CEO, Wal-Mart Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1 at Amazon. Jeff Bezos, CEO, Amazon Dinesh Gauri Professor of Marketing dkgauri@uark.edu Ph: Twitter: dineshgauri
The Importance of ecommerce in a Rapidly Changing Retail Environment
etailing Trends Intrepid s Millennials Spending Habits Survey By Marvin Padilla The Importance of ecommerce in a Rapidly Changing Retail Environment Consumer shopping trends continue to rapidly evolve,
CONNECTED SHOPPERS REPORT
i research INDUSTRY RESEARCH: RETAIL 2017 CONNECTED SHOPPERS REPORT Elevating the shopper experience: Insights into the behaviors and expectations of global consumers Introduction To explore the current
The 2017 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities
The 2017 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities Leveling the Playing Field in the Age of Amazon Radial delivers on the brand promises you make to your
Source: Forrester - US Mobile Payments Will More Than Triple By 2021
Digital disruption is revolutionizing the payments ecosystem. Traditional payment methods like cash, credit and debit cards, have been upgraded, while new payment methods such as Apple pay, Android Pay,
Shop around for retail opportunities
Retail opportunities Conversation guide Nationwide Market Insights SM Shop around for retail opportunities The retail sector is experiencing tremendous transformation in the current business cycle. The
Key shopper expectations are driving the need for retailers to re-assess their pricing (and re-pricing) capabilities.
POINT OF VIEW Key shopper expectations are driving the need for retailers to re-assess their pricing (and re-pricing) capabilities. IN PARTNERSHIP WITH 1 A Modern Shopper is Experimental. Shoppers are
FALL 2017 CONSUMER VIEW
FALL 2017 CONSUMER VIEW In this quarter s Consumer View, NRF examines the consumer attitudes and experiences shaping today s retail environment, including shoppers experiences with technology, what brings
Understanding your Customer. J.C. Williams Group 1 INSIGHTS INTO DISTRUPTION. November 2017
Understanding your Customer INSIGHTS INTO DISTRUPTION November 2017 2 J.C. Williams Group 1 Traders Fairs Towns Stores NOW Catalogues 3 New Distribution Channel Has Been Created NEW Shopping Patterns NEW
LISTEN UP! THE PEOPLE HAVE SPOKEN! New JDA Survey Reveals the CURE FOR THE STORE THE 2017 CONSUMER SURVEY
LISTEN UP! THE PEOPLE HAVE SPOKEN! New JDA Survey Reveals the CURE FOR THE STORE THE 2017 CONSUMER SURVEY To Stay Competitive, Retailers Must Incentivize Convenient Fulfillment Options While the brick-and-mortar
TRANSFORMING RETAIL. RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise.
TRANSFORMING RETAIL RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise. TRANSFORMING RETAIL As one of the fastest-changing industries on the planet, is no stranger to Digital
Chapter 15. Supply Chain and Channel Management
Chapter 15 Supply Chain and Channel Management Today s concepts Understand the importance of supply chain and marketing channels Understand the difference between different types of marketing channels
The evolution of shopper behaviour
May 2018 The evolution of Stuart Wood Continued developments in digital technology and advances in e-commerce mean that the way we shop for products and services is also evolving. Technology has created
Opportunities for the Empowered Retailer
Retail Convenience: Opportunities for the Empowered Retailer WHITEPAPER 1 / 18 Menu 2 / 18 The goal as a company is to have customer service that is not just the best, but legendary. Sam Walton, Founder
Evolving the role of the retail store in an omnichannel world
Evolving the role of the retail store in an omnichannel world All roads lead to an omnichannel retail world. In an increasingly competitive market, retailers are starting to lay the foundations for omnichannel.
Raising the Bar for Omnichannel Commerce
Raising the Bar for Omnichannel Commerce MMA Purpose Managing Your Questions Share the Insights #MMAWeb Presenters Moderator Raising the Bar for Omnichannel Commerce Thin Film Electronics Creating smart
EMERGING TRENDS IN GLOBAL MASS RETAILING. by Bryan Gildenberg Chief Knowledge Officer Kantar Retail
EMERGING TRENDS IN GLOBAL MASS RETAILING by Bryan Gildenberg Chief Knowledge Officer Kantar Retail Thoughts about the retail industry and key shifts we re likely to see playing out today and in the near
ECOMMERCE IS DEAD LONG LIVE DIGITAL COMMERCE ASEAN DIGITAL COMMERCE IS SURGING
E IS DEAD LONG LIVE The ASEAN region s share of digital commerce is set to exceed US$30 billion over the next three years. 1 Consumer expectations are evolving ever faster, as they seek to shed time-consuming
People First in Digital Retail Accenture Technology Vision for Retail 2016
People First in Digital Retail Accenture Technology Vision for Retail 2016 Accenture Technology Vision: The Evolution 2016 2013 Every Business is a Digital Business 2014 From Digitally Disrupted to Digital
RETAIL UNDERSTANDING YOUR CUSTOMER PERFORMANCE FASTER
RETAIL UNDERSTANDING YOUR CUSTOMER PERFORMANCE FASTER TCS Industry Insights Pratik Pal is President and Global Head for Retail, CPG, Travel, Transportation, and Hospitality at Tata Consultancy Services.
Winning a Prime Spot. in the Digital Commerce Race. Start: Stay ahead of what s trending. white paper white paper
white paper white paper Winning a Prime Spot in the Digital Commerce Race Start: Stay ahead of what s trending As the saying goes, you don t win if you don t play. If you don t join the digital commerce
NO, NO, TODAY TOMORROW. It s hard for retail executives not to get caught up in the digital technology groundswell. The urge comes to invest
It s hard for retail executives not to get caught up in the digital technology groundswell. The urge comes to invest TOMORROW NO, TODAY NO, YESTERDAY just because competitors all over the world are touting
Global Brand Research 2017
Astound Commerce Global Brand Research 2017 By Lauren Freedman SVP Digital Strategy Astound Commerce Global Q1 2017 Brand Page Research 1 2017 Page 1 Agenda I. The Methodology and Topline II. Brand Manufacturer
US health and beauty aids consumer survey
US health and beauty aids consumer survey Amazon is not only competitive in price, but also in customer satisfaction Deborah Weinswig Managing Director, Fung Global Retail & Technology deborahweinswig@fung1937.com
THE ESSENTIAL GUIDE TO FACEBOOK AND INSTAGRAM ADVERTISING
The Essential Guide to Facebook and Instagram Advertising 1 THE ESSENTIAL GUIDE TO FACEBOOK AND INSTAGRAM ADVERTISING Tips and insights to shrink the e-commerce path to purchase The Essential Guide to
PERFORMANCE AND MONITORING TOOLS. A special survey report from the editors of Internet Retailer
PERFORMANCE AND MONITORING TOOLS The key to success for e-retailers during the holiday shopping season Performance and monitoring tools: The key to success for e-retailers during the holiday shopping season
Twelve Transformational Digital Retail Technologies Explained (Part 2)
Retail Technologies Explained (Part 2) By Richard E. Last 3-23-2015 Will these 12 emerging technologies transform retailing? You decide! 1 1. The Interface Explosion 2. Responsive Web Design 3. Open A.P.I.
Lessons Learned and the Path Forward
1 Lessons Learned and the Path Forward Planning for today while preparing for tomorrow Presented by: Alex Baker MonarchFx Discussion Topics and Flow 2 Introduction: The Retail Landscape 5 Point Strategy
Become a Live Aerospace and Defense Business
Become a Live Aerospace and Defense Business Torsten Welte, Global VP and Head of Aerospace and Defense, SAP Industry Business Solutions March 8, 2017 It was the best of times (to run an A&D business),
Doug McMillon President and CEO, Wal-Mart Stores, Inc.
Doug McMillon President and CEO, Wal-Mart Stores, Inc. We are seeing TRACTION and MOVING FASTER We will be DISCIPLINED with COSTs & CAPITAL We have a plan to WIN WITH CUSTOMERS and DRIVE GROWTH Our plan
UPS Pulse of the Online Shopper
UPS Pulse of the Online Shopper Tech savvy shoppers transforming retail U.S. Study June 8, 2016 State of the U.S. Online Retail Economy Q1 2016 Data sourced from comscore s global panel of 2 million Internet
5 DATA-DRIVEN TECH TRENDS SHAPING CUSTOMER EXPERIENCE AND HOW YOUR BUSINESS CAN QUICKLY ADAPT
5 DATA-DRIVEN SHAPING CUSTOMER AND HOW YOUR BUSINESS CAN QUICKLY ADAPT WHAT S INSIDE HOW DATA DRIVES CUSTOMER 5 DATA-DRIVEN TO THE NEXT LEVEL: 1. Mobile continues to intensify micro-moments 2. Artificial
CX: DO OR DIE SARAH LOVE L E A D E R S C O N G R E S S I R I S H R E T A I L L A N D S C A P E E C R
CX: DO OR DIE SARAH LOVE L E A D E R S C O N G R E S S I R I S H R E T A I L L A N D S C A P E 2 0 2 3 E C R TECHNOLOGY WHAT ARE THE KEY ISSUES FOR THE RETAIL LANDSCAPE? OF RETAIL MARKETING EXECUTIVES
From Point of Service to Point of Differentiation
From Point of Service to Point of Differentiation Abstract The promise of a seamless omni-channel customer experience is the Holy Grail of retailing today. However, delivering a uni ed omni-channel experience
Meeting millennials where they shop: Shaping the future of shopping malls
Meeting millennials where they shop: Shaping the future of shopping malls Sangeeth Ram The traditional shopping mall is under threat. Here is how to meet the needs of digital customers. Digital technology
Dr. Anne Macy West Texas A&M University. What Does Shopping Tell Us About the Economy?
Dr. Anne Macy West Texas A&M University What Does Shopping Tell Us About the Economy? June 17, 2014 Consumption matters 66% to 70% of GDP Y = C + I + G + X - M Macro to Micro Try to connect how the students
Holiday Optimization Guide 2013
Holiday Optimization Guide 2013 Contents Yahoo! Bing Network Drives Value for the Retail Industry Audience Insights in Retail Category Optimization Strategies and Timelines Must-Haves for the Holiday Audience
case study AN MARKETING MAKEOVER How online beauty retailers are utilizing data-driven marketing for customer retention
case study AN EMAIL MARKETING MAKEOVER How online beauty retailers are utilizing data-driven marketing for customer retention the health & beauty industry PAGE 1 driving repeat revenue DRIVING REPEAT REVENUE
AI and Ecosystems in Financial Services
AI and Ecosystems in Services HOWARD BUSH Principal, Banking and Capital Markets Cloud & Enterprise Azure Engineering A Banker in IT Clothing 6+ years @ Microsoft 25 year banker (IT, HR, Sales, Ops), Bank
O R C H E S T R A T I N G O M N I C H A N N E L E N G A G E M E N T A NEW DAWN FOR THE FUTURE OF MARKETING
O R C H E S T R A T I N G O M N I C H A N N E L E N G A G E M E N T A NEW DAWN FOR THE FUTURE OF MARKETING THERE IS NO SUCH THING AS AN EXPERT THEY JUST STARTED EARLIER THEN YOU PERSONAL INTRO PREDICTIVE
Supply Chain Management 4.0
Supply Chain Management 4.0 The AI & IoT Business Smartization Barcelona, June 6 th, 2018 Jorge Calvo, PhD www.aroundthefuture.com Jorge Calvo, PhD Deputy Dean, Professor and Independent Strategic Advisor
Do I Need Order Management?
Do I Need Order Management? Managing Complexity and Completing the Customer Experience 2017 Magento, Inc. Page 2 Ashley MacPherson Magento Solutions Architect amacpherson@magento.com Page 3 The Plan What
Technology in Retail 2018:
Technology in Retail 2018: Emerging technologies continue to reshape retail and provide new solutions to interact with customers, build your brand and improve your sales. GRAND RAPIDS INNOVATIVE PRODUCTS
Retail X Factor Supply Chain
Deep Dive: Retail X Factor Supply Chain 1) This is the third report in our X Factor series on the major factors impacting the US retail industry. We believe supply-chain efficiency will be a key factor
8 MOST IMPORTANT AI AND ANALYTICS TRENDS FOR 2019
8 MOST IMPORTANT AI AND ANALYTICS TRENDS FOR 2019 8 MOS T I MPO RTA NT A I A ND A NA LYT IC S T REN DS FOR 20 1 9 Analytics and artificial intelligence use data science and advanced computing algorithms
NexTech AR Solutions Corp. Disrupting E-commerce With Web Enabled Augmented Reality
CEOCFO Magazine ceocfointerviews.com All rights reserved Issue: January 28, 2019 NexTech AR Solutions Corp. Disrupting E-commerce With Web Enabled Augmented Reality Q&A with Evan Gappelberg, CEO of NexTech
GETTING TO KNOW YOUR CUSTOMERS
GETTING TO KNOW YOUR CUSTOMERS AMAZON USER STUDY 2016 1 INTRODUCTION While many surveys have been conducted about online shopping, few have focused specifically on how Amazon customers behave, particularly
The future of retail is personal
Case study The future of retail is personal An interview with Bonobos Chief Experience Officer Dominique Essig Plenty of people don t remember life before the Internet. Dominique Essig isn t one of them.
Winning in the new world
Winning in the new world Growing brand engagement in the expanding direct-to-consumer marketplace The linear model no longer rules For generations, the relationship between manufacturer and consumer was
APR. 27TH - MAY 2ND, Exploring the Future of 224 POSTS 21 PARTICIPANTS. Big Box Retail. POWERED BY:
APR. 27TH - MAY 2ND, 2016 Exploring the Future of 224 POSTS 21 PARTICIPANTS Big Box Retail POWERED BY: www.convetit.com Background and Objectives Big box retailers have been a mainstay of the American
Building Brand Advocates
Building Brand Advocates Competing on Service: Building Brand Advocates In today s digital world, consumers have all the answers in the palm of their hand. With their smartphones, these consumers have
How digital is transforming retail: The view from ebay
JULY 2014 How digital is transforming retail: The view from ebay Does mobile commerce spell the end of traditional stores? In this series of short videos, Devin Wenig, the president of ebay Marketplaces,
Webinar Series. 2 nd Annual COSMETICS Study
Webinar Series 2 nd Annual COSMETICS Study Wednesday, December 9, 2015 METHODOLOGY Survey fielded by Toluna to 1,000 Women 18-75 November 2015. Product Types Purchased (19 total) and Frequency of Purchase
The Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities
The 2018-2019 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities Put your growth on an upward track from click to front door and beyond. In a challenging retail
Reimagine Your Business with Digital Transformation IoT Regional Forum Sao Paulo
Reimagine Your Business with Digital Transformation IoT Regional Forum Sao Paulo Chet Namboodri Sr. Director, Global Industries Marketing & Business Development 15 June 2016 What s Happening and Why Digital
Where stores can still compete and win
Brian Gregg, Jess Huang, Sajal Kohli, and Kelsey Robinson Where stores can still compete and win November 2017 Even as pressures mount on brick-and-mortar stores, retailers can find growth by focusing
CUSTOMER EXPERIENCE Image Source: nocamels.com
CUSTOMER EXPERIENCE FUTURES @johnbatistich Image Source: nocamels.com 5 DISRUPTORS 12 RETAIL SHIFTS 6 CUSTOMER EXPERIENCE MOMENTS 8 CAPABILITIES 5 OPPORTUNITIES 5 DISR UPT ORS DEMOGRAPHIC Sydney & Melbourne
Grocery, Household & Beauty
PRICE WARS Grocery, Household & Beauty Examining prices across 21,000 products and 3 major CPG categories across Amazon, Walmart.com, Target.com, Jet.com and other retailers Volume 2, February 2018 Grocery
Transform retail by building a connected business
Transform retail by building a connected business The era of digital and omni-channel retailing is here The retail industry has been under a transformation in recent years, fueled by empowered consumers.
A NEW REALITY FOR RETAIL
VYNAMIC RETAIL SOFTWARE SUITE A NEW REALITY FOR RETAIL Open, Flexible Software Solutions to Drive Connected Commerce PAGE 2 VYNAMIC RETAIL SOFTWARE SUITE THE FUTURE OF RETAIL IS CONNECTED COMMERCE The
Transforming the Manufacturing Customer Experience for the Digital Age. June 14, 2016
Transforming the Manufacturing Customer Experience for the Digital Age June 14, 2016 COMPANIES FACE NEW PRESSURES TO DELIVER Exceptional Customer Experience Optimized Business Operations New Business Models,
QSense is a digital platform that leverages IoT technology for connecting with our customers Business, Consumers and Employees.
Making Sense of Your Data with Sense QSense is a digital platform that leverages IoT technology for connecting with our customers Business, Consumers and Employees Business Provides better insight into
4 Steps to Maximizing. Customer Lifetime
4 Steps to Maximizing Customer Lifetime Value 1 Customer Lifetime Value is the most underappreciated B2C metric. Underappreciated, you say? We measure customer lifetime value and it s really important
Maritz Research Re-Examines Customer Wait Time as Businesses Emerge from the Great Recession
Worth the Wait? Maritz Research Re-Examines Customer Wait Time as Businesses Emerge from the Great Recession by Rick Garlick, Ph.D., Senior Director of Consulting and Strategic Implementation, Maritz Hospitality
The Future. of the Retail Store A RETAIL DIVE PLAYBOOK
The Future of the Retail Store A RETAIL DIVE PLAYBOOK The retail ecosystem isn t what it used to be. Retailers from a decade ago are in sharp contrast to what you see today: There were more stores, regular
DELIVERING THE KILLER SHOPPER APP
COMPETITIVE EDGE By Jon Hauptman June 2015 DELIVERING THE KILLER SHOPPER APP An inside look at some of today s great shopping apps WillardBishop.com MOBILE APPS It s not just our kids. It s all of us.
Hi, I am Saša Djunisijević, Founder of The Whiteboarder. Years
Hi, I am Saša Djunisijević, Founder of The Whiteboarder. Years of dealing with the most demanding small, mid-sized and large companies helped me to form excellent understanding of different businesses.
Brand Representation. Managing consistency across multiple platforms. Dave Wendland VP Strategic Relations
Brand Representation Managing consistency across multiple platforms Dave Wendland VP Strategic Relations Discussion Topics Expectations Retail realities Brand building Moving forward Wrap-up Capitalizing
Retail Omni-Channel Strategies: Implication for the Produce Sector
Retail Omni-Channel Strategies: Implication for the Produce Sector Miguel I. Gómez Dyson School of Applied Economics and Management Cornell University Amsterdam Produce Summit 2018 Amsterdam, November
DRIVE YOUR OWN DISRUPTION
DRIVE YOUR OWN DISRUPTION Unleash new growth potential in Industrial Equipment with an intelligent supply chain GET 360 DEGREES ALL-AROUND SMART As your products get smart, your supply chain must get smarter
How to build digital, connected and adaptive Customer Experiences
V How to build digital, connected and adaptive Customer Experiences The secret to making your customers loyal 2 Keeping customers happy has never been tougher. They ve more of everything: devices, channels,
Back to School E-Commerce
The Retailer s Guide to Back-to-School E-Commerce....................................................... 2 The Retailer s Guide to Back to School E-Commerce Students are still soaking in the summer sunshine,
THE STATE OF AU DIGITAL DISRUPTION 2018 REPORT
THE STATE OF AU DIGITAL DISRUPTION 2018 REPORT A CONSUMER INSIGHTS INDEX By Toluna, the only global insights provider powered by the perfect fusion of technology, expertise, and community. CONTENTS About
Personalizing the Customer Experience. BRP SPECIAL REPORT A supplemental report based on the findings from the 2016 Digital Commerce Benchmark Survey
Personalizing the Customer Experience BRP SPECIAL REPORT A supplemental report based on the findings from the 2016 Digital Commerce Benchmark Survey Platinum sponsor: Gold sponsors: Personalization may
Direct-to-Consumer Retailers:
WHITE PAPER JULY 2018 Direct-to-Consumer Retailers: Building New Ways to Connect with Customers KRISTI LEBLANC, MANAGING PARTNER, NORTH AMERICAN CONSUMER PRACTICE ROD MALCOLM, MANAGING PARTNER, GLOBAL
From Point of Sale to Point of Need: How Digital Technology Is Transforming Retailing
42 OPEN doi 10.1515 / gfkmir-2017-0007 The Future of Retailing / Vol. 9, No. 1, 2017 / GfK MIR 43 From Point of Sale to Point of Need: How Digital Technology Is Transforming Retailing Werner Reinartz and
New Ways to Sell - Expanding Your Reach
New Ways to Sell - Expanding Your Reach IRCE 2016 Ecommerce Technology Workshop June 7th, 2016 Chicago 2 SPEAKERS Bernardine Wu CEO Charles Hunsinger Vice President, Customer Technologies 3 Customer s
Challenges in keeping online product data current. Corporate website, 30% social media 27% Friends, personal. Market research. Digital promotions
CUSTOM RESEARCH by kara romanow Current and Consistent Product Data Critical for B2B and B2C E-Commerce Where do consumers get information about your products? Corporate website, 32% social media Challenges
Top Five Takeaways from Day Two of Cosmoprof North America 2017
Top Five Takeaways from Day Two of Cosmoprof North America 2017 The Fung Global Retail & Technology team is attending Cosmoprof North America 2017 in Las Vegas held this week from July 9 to 11. Cosmoprof
The retail industry: Today and tomorrow
The retail industry: Today and tomorrow November 2018 Retail today 9% Serving 53 million consumers Workforce of 3.1 million, 9% of UK jobs 55% women 260,585 stores, offices and warehouses Contributing
DXC Eclipse Retail Transformation:
White Paper DXC Eclipse Retail Transformation: How Retailers Can Maximize Their Data to Capture More Market Share Table of Contents Introduction...2 Smart data solutions...3 How retailers can successfully
Enable Business Transformation In Banking & Financial Services Organizations through Connected Devices. Arvind Radhakrishnen.
Enable Business Transformation In Banking & Financial Services Organizations through Connected Devices Arvind Radhakrishnen @arvindrkrishnen Arvind Radhakrishnen Linkedin: https://www.linkedin.com/in/arvindradhakrishnen/
How Category Killers Can Still Win at Their Own Game
How Category Killers Can Still Win at Their Own Game Based on our work helping retailers adapt in order to best meet consumers evolving expectations, we believe category killers can turn the tables on
INSIDE THE MINDS OF ECOMMERCE EXECS
INSIDE THE MINDS OF ECOMMERCE EXECS US EDITION INSIDE THE MINDS OF ECOMMERCE EXECS US EDITION A personalized consumer experience is the new frontier for ecommerce retailers, and the US knows it. Whether
Retail Trend Monitor. THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017
THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017 TABLE OF CONTENTS 1. Introduction: The evolving retail landscape...3 2. The big retail trends: Which are driving
HP Retail and Hospitality Solutions
HP Retail and Hospitality Solutions Enzo Tumminaro Channel Manager, HP Retail Solutions Europe, Middle East & Africa HP s Strategy: Provide our customers with Mobility Cloud Social Omni-Channel that bridge
Disruption and Innovation in Retailing. Stephen M.Knopik, CEO Beall s Inc. Bradenton, Florida
Disruption and Innovation in Retailing Stephen M.Knopik, CEO Beall s Inc. Bradenton, Florida A Brief Overview of Beall s Based in Bradenton, Florida Family-owned Celebrated 100 th Year Anniversary in 2015
Tetra Pak Index What opportunities does smart packaging offer food and beverage producers in online grocery? Pack Summit, 31 October 2018
Tetra Pak Index 2018 What opportunities does smart packaging offer food and beverage producers in online grocery? Pack Summit, 31 October 2018 What we are going to discuss today Growth of Online Groceries
IOT and GS1 Revolutionizing Consumer Retail. Dr. Stephen Lam Chief Operating Officer GS1 Hong Kong
IOT and GS1 Revolutionizing Consumer Retail Dr. Stephen Lam Chief Operating Officer GS1 Hong Kong Is In-store Retail in Crisis? 2 Frightening Market Figures Younger consumer segments seeing retailing shopping
КОНФЕРЕНЦИЯ 2017 ЗА ОНЛАЙН МАРКЕТИНГ И ТЪРГОВИЯ
КОНФЕРЕНЦИЯ 2017 ЗА ОНЛАЙН МАРКЕТИНГ И ТЪРГОВИЯ CROSS-BORDER E-COMMERCE: THE 21 ST CENTURY SPICE TRADE November, 2017 Express Key Findings 1 2 3 4 5 6 7 The cross-border market opportunity offers growth
It s a NEW Day! A Framework for Digital Operations with an Analytics Foundation
It s a NEW Day! A Framework for Digital Operations with an Analytics Foundation It s a NEW DAY! Companies that will thrive today and tomorrow are transforming how they operate. An explosion of technology
IoT Redefines Brand Experience and Customer Engagement
IoT Redefines Brand Experience and Customer Engagement Abstract Gartner, Inc. forecasts that the number of connected things in use will reach 25 billion 2 by 2020. The Internet of Things (IoT), with its
Organics in Produce: the retail gateway. April 12, 2018
Organics in Produce: the retail gateway April 12, 2018 Background CP shared this presentation during the following CMA Organic & Natural Webinar Series Part 3 Thursday, April 12th @ 10 am CT Tom Barnes,
Thrift Shop POS Buyer s Guide: Getting the Most from Your Point of Sale Software Investment. National Computer Corporation
Thrift Shop POS Buyer s Guide: Getting the Most from Your Point of Sale Software Investment If the time has come to invest in new point of sale software for your thrift shop, or you are starting a brand-new
KNOWING WHAT YOUR SHOPPERS WANT BEFORE THEY DO
KNOWING WHAT YOUR SHOPPERS WANT BEFORE THEY DO Knowing What Your Shoppers Want Before They Do 1 Most people visiting a digital store are trying to do one of two things. They are either buying or shopping.
Professor: Jerry Sheppard
Prepared by Group 3 Yu Dan Chen Xi Li Wei Tan Rainy Yang Yina Zhao Professor: Jerry Sheppard Submitted: March 20, 2013 History of the Company Wal-Mart Stores Inc, is an American multinational retail corporation,
THE DIGITALLY DEMANDING CONSUMER 2016 CONSUMER TRENDS REPORT
THE DIGITALLY DEMANDING CONSUMER 2016 CONSUMER TRENDS REPORT INTRODUCTION 2016 s consumer is a digitally savvy shopper who expects to find and receive the products they want, when they want them. To complicate
PUSHING BOUNDARIES IN ECOMMERCE ECOMMERCE REPORT 2016
PUSHING BOUNDARIES IN ECOMMERCE ECOMMERCE REPORT 2016 Despite the challenges of replicating the in-store experience online, online commerce is well positioned to offer most things that shoppers want. Offering
Luncheon Keynote. Dennis Nicoski A/Senior Vice President, Sales and Customer Relations U.S. Postal Service
Luncheon Keynote Dennis Nicoski A/Senior Vice President, Sales and Customer Relations U.S. Postal Service Exploring the Next Generation of Consumer Returns Dennis Nicoski Senior Vice President, Sales &
Consumer Packaged Goods Are You Ready for Recovery? Presented by: John Brandt, CEO The MPI Group
Consumer Packaged Goods Are You Ready for Recovery? Presented by: John Brandt, CEO The MPI Group Have you survived? How did your company fare in 2009? Has your company and industry emerged from the recession?
Exclusive Survey Report. Voice grows louder: Retailers prepare for the rise of voice search in mobile commerce
Exclusive Survey Report Voice grows louder: Retailers prepare for the rise of voice search in mobile commerce Table of contents Introduction 4 Mobile and voice: A natural union 5 Mobile resources are catching