Michael Sfakianos Senior Software Engineer

Transcription

1 Michael Sfakianos Senior Software Engineer

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3 AppArt SA Activities Our activities focus mainly in the development of Turn-Key Software Applications and Solutions targeted for Private and Public Sector (Telecoms, Energy, Health) Team AppArt team is comprised of professionals with long commercial and market experience as well as specialized technical expertise and skills

4 AppArt Key Projects

5 Business Lines Business Intelligence Contextual Customer Lifecycle Management Next Generation Interactive Communication On Demand Solutions and Services Customer Analysis Customer Experience Network Performance Real Time Contextual Campaigns Management Loyalty Management Multi Channel Communication Gateway Interactive Communication Prepay and Post Pay Bulk Messaging Custom Software Solutions Outsourcing Services (Software Development, Operations, Marketing) Mobile Applications Mobile apps for diversified industries

6 Other Activities Greek and EU Research and Development Projects Both the National Strategic Reference Framework and the European Commission Research & Innovation Funding Projects (HORIZON 2020) encourage us to continue with the solutions we design, countersigning them by awarding us with the related funding opportunities.

7 Hearten Project European Funding Program Horizon 2020 Hearten (mhealth mobile app) HEARTEN Consortium comprising of 12 members will design, develop and validate an ICT co-operative environment that will enable the Heart Failure (HF) patients to achieve sustainable behavior change regarding their adherence and compliance. AppArt is tightly involved in the development of the smartphone application as well as the development of the APIs that will enable the communication and data transfer between the mhealth app and the monitoring devices (sensors).

8 Hearten Project

9 Hearten Project

10 HERON / Decision Support Tool

11 European Targets The 2020 energy goals are to have a 20% reduction in CO2 emissions compared to 1990 levels, 20% of the energy, on the basis of consumption, coming from renewables and a 20% increase in energy efficiency. - 20% CO2 Emissions compared to % Share of Renewable Energy - 20% Primary Energy Use

12 Using New Technologies Energy efficiency and conversation requires educated and engaged consumers. Smart energy infrastructure is now able to provide all data required to be used for increasing awareness and engagement through technology.

13 Utilizing our Experience We utilize our experience to transfer and adapt proven, in other industries, solutions for the purposes of Energy sector as well. We provide the actual tools for: Understanding the consumer Interact with the consumer In order to: Educate the consumer Engage the consumer

14 Analytics

15 Analytics for Green Energy Decisions Smart and grid infrastructure makes Analytics and Big Data relevant for Energy sector Analyze raw data for producing quantifiable results comprising the necessary evidence for reaching justified conclusions Exploitation of the produced results for making better decisions, increasing the quality of services and optimizing processes Identify patterns and hidden behaviour, revealing issues that may need special attention and handling

16 Analytics for Network Operations and Planning Analyze past metrics, evaluate current performance, produce forecast, compare actual data against forecasted ones, use the results as feedback for the optimization of process.

17 Analytics for Understanding the Consumer Analysis of data for profiling consumers based on actual usage. Segmentation allows for gaining insight of the consumer behaviour through time.

18 Multi Channel Contextual Campaigns Management

19 Contextual Targeting Based on configurable criteria, the consumer is targeted with information relevant to his profile through the communication channel of choice. CHANNEL Energy Network Data (e.g. Meter Readings etc) WHO HOW SMS Other Data (e.g. Geographical Info) Segmentation Contextual Targeting Web Address Consumers Consumer Data (e.g. Commercial Segment, Number of connections etc) Mobile App Campaigner Customer Care Target

20 Increasing Consumer Engagement Data collection from various integration points and analysis algorithms result to a thorough segmentation of the consumer base. A deep insight of consumers behaviour and habits is the basis for efficient strategy design. The consumer receives communication relevant to him. The context of the communication matches the criteria composing his profile, thus increasing the possibility for him to become a responder Real time communication which can even be threshold or event triggered. The consumer receives communication the moment he is performing a certain action or when his consumption reaches a threshold. Comprehensive Analytics and Reporting provide the necessary views of consumer actions and support better and faster decisions on strategy redesign and process optimization.

21 Consumer Awareness Raise consumer awareness Educate consumers in energy efficiency App Increase adoption of energy saving practices Motivate sustainable energy behavior

22 Mobile Applications

23 New Communication Channels Consumers have evolved! Reach consumer through Mobile App and Web

24 Self Care Mobile Application 546 W Consumption Heating Consumption Appliances Lightning Electronics

25 Smart City

26 Smart Cities Raising awareness and engagement of individual consumers will lead to the greater target of achieving smart city targets through the use of internet of things technology and smart grid infrastructure

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