At home. Electricity. Register now for great value

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1 BGE/RE/AH/0312 0% interest free payments on home insulation* Register now for great value Electricity March / April 2012 in this issue Your electricity bill made easy 3 Take the heat out of your fuel bill with insulation from the Home Team 4 Paperless billing - cut down on hassle and paper 6 The Bord Gáis Energy Book Club meet Marco, Master of Disguise 8 *Terms and conditions apply

2 Welcome to We have exciting news to share with our customers. The Grand Canal Theatre is now the Bord Gáis Energy Theatre. And as our way of saying thank you for being a customer, we re launching a rewards club for everyone. This means you could be in with a chance to win a pair of tickets every week* or avail of discounted theatre tickets on a regular basis. Are you aware that insulating your attic and cavity walls with our Home Energy Consultants won t just warm up your home, it will also help reduce your fuel bill? And, for a limited time only we can insulate your home with 0% interest on monthly payments.* We know bills can be confusing so that s why in this issue of we have a straightforward guide on reading your electricity bill to make understanding it easy. Not only that, Bord Gáis Energy is committed to supporting the environment and we have the option of paperless billing for all our customers. I hope you enjoy your latest copy of and remember, we re here to help. Mark Prentice Head of Retail BoRD GÁIS ENERGY *Terms and conditions apply. We d love to hear your feedback, or if you have any questions, just drop us an on athome@bordgais.ie

3 Taking the guess work out of your electricity bill Making sense of your electricity bill can sometimes be difficult but at Bord Gáis Energy we want to make things easier for you. We ve put together a short, simple explanation of the 6 most important points on your electricity bill. 3 1 The main abbreviations used for readings are A an actual reading carried out by ESB Networks, C a reading submitted by the customer and E an estimate by ESB networks. 2 The MPRN (Meter Point Reference Number) is unique to your current premises and identifies your meter connection point. If your meter is changed the MPRN number remains the same The DG code is an industry code representing your distribution use of system group. 4 The MCC code is an industry code representing your load profile classification. 6 5 This charge is a fixed amount per day and is for the fixed costs associated with providing your electricity supply. 6 We supply electricity from a number of sources. The table on the reverse of your bill outlines the latest figures available for the fuels used to generate the electricity we supply. Prices and dates are for illustrative purposes only

4 Insulate your home today and start saving 4 0% interest Insulating your attic and cavity walls doesn t just warm up your home. It can really cool down your fuel bill too. And with interest free payments available on insulation, right now is the perfect time to go about it. and other great savings for a limited time only ** 30% of your heat escapes through the roof * Thankfully our Home Energy Consultants will ensure that insulation is carried out to the recommended depth of at least 300mm, so you reduce heat loss and start saving money straightaway.

5 Cavity wall insulation Improving your cavity wall insulation is a simple way to make serious savings. And the good news is that our Home Team can make the whole process more straightforward than you ever thought possible. All we do is drill a number of small strategic holes in the wall, inject insulation material into the cavity and reseal with cement that matches the original colour. 5 Talk to a Home Energy Consultant today For a free consultation and a detailed quote as well as help and advice with the SEAI grant process why not get in touch and we ll organise an appointment time that suits you. To insulate your home today call , us at hometeam@bordgais.ie or visit our website bordgaisenergy.ie/hometeam *Source: Sustainable Energy Authority of Ireland (SEAI) ** One year 0% interest free payments. Terms and conditions apply. Please visit or apply in writing at PO Box 10943, Freepost, Dublin 1

6 6 Cut down on paper and cut down on hassle with paperless billing Switching to paperless billing reduces the amount of paper you receive and the paper we use, making it easier for you to manage your bill and reducing the impact your bill has on the environment. How does paperless billing work? Switching to paperless billing is a very simple process. Once you register for Online Account Management and select paperless billing you will no longer receive your bill in the post. Instead, you will receive an notification letting you know when your bill is available to be viewed online. Your online bill is an exact copy of the one you would normally receive in the post and you can print if required. Reducing the amount of paper you receive through the post is good for you and good for the environment, making paperless billing something you can feel better about. Setting up paperless billing, a simple process: Register for Online Account Management at bordgaisenergy.ie once registered, select paperless billing in the Make Me Paperless section. It really is as simple as that; with a few clicks of your mouse you will be set up for paperless billing and doing your bit for the environment.

7 Welcome to the new Bord Gáis Energy Theatre WIN a pair of theatre tickets every week! * 7 The Grand Canal Theatre is now the Bord Gáis Energy Theatre As a world class entertainment venue with fantastic family shows and well-known musicals like Legally Blonde and Dirty Dancing, we are proud to sponsor the Bord Gáis Energy Theatre. We re giving away 10 pairs of theatre tickets every week* If you register before 18 May, you could win 1 of 10 pairs of theatre tickets every week. What s more, every week between now and 18 May one lucky rewards club member will win an amazing season ticket. We ll be unveiling great rewards for you What this means is that, as a valued customer, you could be enjoying discounted theatre tickets. All you have to do is sign up to the Bord Gáis Energy Rewards Club at bordgaisenergyrewards.ie with your MPRN and account number - you ll find them on the right hand side of your electricity bill. Remember that you have to register to be rewarded! So don t delay, log on today! Whether you fancy a fun evening for all the family or a great night out with the girls, the Bord Gáis Energy Theatre has something for everyone. *Terms and conditions apply. Please visit for details.

8 Meet Marco, Master of Disguise... 8 Marco is a grizzly bear with a soft touch. Much more than a pet, he s Patrick s real-life friend. Trouble is Patrick has a big job on his hands to prevent his friend Marco from being sent back to the zoo! Marco, Master of Disguise is a hilarious tale of genuine friendship between a boy and a bear, by Irish children s author Gerry Boland. Bord Gáis Energy Book Club were lucky enough to be granted an audience with Marco the Bear to find out all about what it s like to be a bear in a boys world! Hi Marco, your best friend Patrick seems like a lot of fun? What is your favourite past time with Patrick? We like drinking cups of tea, does that count as a pastime? And we like watching TV, especially stuff about animals. Apart from that we just enjoy each other s company. We might do a jigsaw together and we mightn t say a word to each other for an hour, we d be concentrating so hard. I suppose that s a sign of a really good friendship, when you can spend time with someone and not feel you have to be talking all the time. I guess we just suit each other. Does that make any sense to you?... To read the rest of this interview and find out how to win one of 50 sets of Marco books visit bordgaisenergybookclub.ie/athome* *Terms & conditions apply.