TOP TASKS TO OUTSOURCE

Transcription

1

2

3 TOP TASKS TO OUTSOURCE Administrative Database and Contact Management Calendar Management and Organization Management Customer Service Support Internet Research Travel and Expenses Document Production Data Entry Schedule Management Accounting Payroll Processing Finance Management Tax Preparation Bookkeeping Order and Management Billing Credit and Collections Transaction Processing Invoice Creation and Processing Customer Service Customer Care Identifying and Resolving Customer Issues Phone Answering Service Upselling of Products and Services Call Filtering Market Research Order Taking and Processing Account Management Booking Enquiry Data Mining Web Development and Programming Web Development WordPress Development Custom Plugin Development Template Development Bootstrap IOS Android Cross Platform Framework Laravel Cake PHP Web Programming Web Design Web Layout Coding Web Application Front End/HTML/CSS PHP Internet Marketing SEO SEM Social Media Marketing Marketing Digital Advertising Facebook Ads Google Analytics Google Webmaster Google Adwords Creative Services Copywriting Blog Posts Content Marketing Web Design Website Copy Video Production Lead Generation and Telemarketing B2B/B2C Direct Sales, Channel Sales, and Marketing Strategies B2B/B2C Telemarketing Service and B2B/B2C Telesales Cold Calls and Appointment Setting Online Presentations and Webinars Product Awareness and Announcement Calls Primary Research: Quantitative and Qualitative Surveys Pre and Post-event Calls Audience Acquisition, Exhibit Sales, and Sponsorship Sales

4 OUR RATES Per skill level Entry level Intermediate Number of Agents 1 to 5 6 to above Number of Agents 1 to 5 6 to above Month to Month Contract Month to Month Contract Hourly Rate $6.00 $5.50 $5.00 Hourly Rate $6.00 $5.50 $5.00 Monthly Rate $1, $ $ Monthly Rate $1, $ $ Quarterly (3 months contract) Quarterly (3 months contract) Hourly Rate $5.40 $4.95 $4.50 Hourly Rate $5.40 $4.95 $4.50 Monthly Rate $ $ $ Monthly Rate $ $ $ Semi-Annual (6 month contract) Semi-Annual (6 month contract) Hourly Rate $5.10 $4.68 $4.25 Hourly Rate $5.10 $4.68 $4.25 Monthly Rate $ $ $ Monthly Rate $ $ $ Annual (12 month contract) Annual (12 month contract) Hourly Rate $4.80 $4.40 $4.00 Hourly Rate $7.60 $7.00 $6.40 Monthly Rate $ $ $ Monthly Rate $1, $1, $1, Expert Number of Agents 1 to 5 6 to above Month to Month Contract Hourly Rate $13.00 $12.00 $11.00 Monthly Rate $2, $2, $1, Note: monthly rate is calculated at 8 hours a day at 21 working Quarterly (3 months contract) days in a month. 3 months contract gets 10% discount, Hourly Rate $11.70 $10.80 $ months gets 15% and annual contract gets 20% Monthly Rate $1, $1, $1, Amount are in US Dollars Rate Semi-Annual (6 month contract) Hourly Rate $11.05 $10.20 $9.35 Monthly Rate $1, $1, $1, Annual (12 month contract) Hourly Rate $10.40 $9.60 $8.80 Monthly Rate $1, $1, $1, Increasiing your productiiviity ffor a llower cost...

5 Why Choose CKSD We are Experienced We admit that we are young but we are not new in the business. When you partner with us, you can rest at ease knowing that we will still be around tomorrow. And since we are stable, that also means stability for you and your company. Location CKSD is strategically located in Metro Angeles, the 5th largest city in the Philippines. Located in the center of the northern and central Luzon, Angeles is typically protected from natural disasters, political instability and other issues associated with Manila and other large Asian cities. Angeles city is directly accessible from many large Asian cities and is a pleasant and safe environment for clients to visit and interact with their team whenever required. Having our head office located in the center of the metro we can short-list talented candidates across multiple industries which in turn assure that we can always source talents for our clients. Low Risk Since our interest is in long-term stability, we recommend that our clients start out with a small pilot project when moving processes offshore. Because of the small scale of the pilot, both parties risk is significantly limited while at the same time allowing both parties to build a solid foundation upon which to scale the project to a larger size BEFORE committing significant resources. Significant Local HR Experience CKSD has an HR team with over 5 years of experience in sourcing for clients, we have honed our recruiting process to identify and match our employees to our clients needs so as to maximize success of operations as well as minimize employee turnover. Full Support Services CKSD support services go well beyond administrative duties. Over the years CKSD has developed core competencies and experience in process engineering as well as programming and other technical expertise. We have developed professional management systems that allow us to track each employee s progress and enhance our employees chances for success, thereby enhancing our client s chance for success.

6 OUR MILESTONE

7 THE A - TEAM Kevin Deang - CEO / Founder Founded the company in 2011 with voice and non voice process. Including Online English tutorial for Koreans and Telemarketing. Where he handled everything from HR, Accounting, Team Leading, Marketing, and Client Relations. Worked in the BPO - Call center Industry since Accounts handled include but not limited to Customer Service for Telecoms and Financial accounts. Sales and marketing for an IT company as well as reality and travel. English tutor for Koreans including training for TOEIC and IELTS, end-to-end Sales (telemarketing). Christopher James T. Arguelles - Executive Vice President Joined CKSD Outsourcing Solutions on December of 2011 as a Business Development Manager, and worked my way in partnering up with the proprietor. Eight years combined experience in sales, and telemarketing. Ten years combined experience in the Call Center Industry. Expertise include start-up venture capital and limited partnerships both public and private. Accounts handled include but not limited to Customer Service(Target.com), Sales and marketing for a number of companies which included venture capital companies, Outsourcing companies, Online Marketing Companies, and an IT company. Reabelle Damasco - Billing and Accounting 5 years of combined experience In account management, Financial forecasting. Handled payment solutions department including but not limited to online bank transfers, credit card transactions and Check deposits overseas. Ramil Jay Jose - Chief Technical officer 14 years of experience in the IT industry, 5 combined years in the call center (BPO) industry, IT Professional and became an instructor for a Computer College handling Computer Networking, troubleshooting, and Programming for different kinds of language.