CORPORATION OF THE CITY OF PANAJI PANAJI-GOA REQUEST FOR PROPOSALS (e-tendering MODE ONLY)

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1 CORPORATION OF THE CITY OF PANAJI PANAJI-GOA REQUEST FOR PROPOSALS (e-tendering MODE ONLY) Ref. No. F14/CCP/JnNURM/DPR-e-GOV/13-14/4622 Date : 20th Sept The Commissioner, Corporation of the City of Panaji, on behalf of the Corporation of the City of Panaji ( CCP ) invites online bids under two bid system from eligible Agencies for the Work System Integrator for the Implementation of e-governance in : Sl. No Information Details 1 RFP No. & Date F14/CCP/JnNURM/DPR-e-Gov/13-14/4622 date 20 th September Name of the Entity Commissioner of 3 Date of RFP Release 20 th September Last date of submission of Tender Fee 27 th September, 2013 at 15:00 hrs. 5 Last date to submit Pre Bid Questions 1 st October 2013 by 15:00 by to ccp.mohan@gmail.com 6 Date of Pre Bid Conference 4 th October 2013 at 15:00 hrs. 7 Venue of Pre Bid Conference CCP Conference Hall 8 Cost of RFP Document Rs. 50,000/- (Non-refundable) payment to be made by DD/Pay Order drawn on a Nationalised / Scheduled Bank in favor of The Commissioner payable at Panaji on or before 15:00 hrs on 27 th September, 2013 at Accounts Department of CCP 9 Last date of Technical & Commercial 10 th October 2013 at 15:00 hrs. Bid submission online 10 Opening of Technical Bids 11 th October 2013 at 15:30 hrs. 11 EMD The EMD of 2.50 % of the Bid Amount in the form of Demand Draft / Pay Order drawn on a Nationalised / Scheduled Bank in favor of The Commissioner payable at Panaji has to be submitted in a sealed envelope super scribed EMD for System Integrator for the implementation of e-governance in on or before 15:00 hours on 10 th October 2013 at the Office of the CCP and a scanned copy in PDF format shall be uploaded on the e-tender website alongwith the bid. Page 1 of 14

2 12 Tender Processing Fee Rs. 4,000/- in the form of Demand Draft drawn on any Nationalised / Scheduled Bank favouring M/s Info Tech Corporation of Goa Ltd., Panaji payable at Panaji to be delivered at Accounts Department of CCP on or before 15:00 hrs on 27 th September Validity Period of EMD 180 days from the date of bid submission 14 Proposal Validity Duration 180 days from the date of bid submission 15 Technical Presentation of 15 minutes 15 th October 2013 : 11:00 hrs onwards duration each 16 Opening of Financial Bid 16 th October 2013 : 15:00 hrs 17 Contact Person & address Mr. Mohan Sakenavar OSD / ME-I (JnNURM) The Corporation of the City of Panaji Panaji, Goa Tel : Fax : ccp.mohan@gmail.com 18 Website to download Tender Note: The bidders are requested to register themselves on All the bidders are requested to take note of the same and inform Tenderwizard well in advance if the e-tendering training is to be provided to them. Tenderwizard will provide the Tender Document online for all those who pay the Tender Document fees of Rs. 50,000/- as well as the Tender Processing Fees of Rs. 4,000/- by the end of the day. For e-tender Help Desk contact / The complete RFP document can be downloaded from the e-tendering portal The RFP Document is not transferable to any other bidder. Sd/- Commissioner Page 2 of 14

3 9. Scope of the Project The primary scope of the project is to develop a fully integrated, end-to-end e-governance solution for the. The scope of the project is to develop, implement, maintain a fully integrated application for a period of 3 years from go live including delivery of software, DC/DR hardware, manpower for support at offices and any other associated components to run the program smoothly. The Modules and expectations from the System Integrator with the detailed Functional and Technical requirements are as follows. SI No Proposed Modules 1 CPP Portal 2 Technical Section Module 3 Administration Section Module 4 Taxation Section Module 5 Accounts Section Module 6 Registration of Birth and Death Section Module 7 Solid Waste Management Module 8 Grievance Module 9 Vehicle Management 10 e-procurement module 11 Project Management Module 12 Personnel Information Module 13 RTI 14 Legal Case Module 15 Inventory Management Module 16 Central/ State Government Schemes 17 Library Management Module 18 Document Management/ Workflow Integration 19 GPS Installation & Integration 20 GIS Module 22 GIS Spatial Data Creation and Collection of Non-Spatial Data 22 Civic Call Center Page 3 of 14

4 8.1 Functional Requirement Specifications for e-municipality Application Technical Overview Software modules shall be deployed in web based model. The web-based system should have the following capabilities. The Web Based Software shall be based on robust and scalable architecture that provide scalability and redundancy both at the front-end and the back-end tier of the architecture. The system should be accessible in a secured manner via the internet / intranet by CCP employees and other users. The software should thus be accessible through different types of interfaces. The data storage and applications should be on a scalable database platform with provision for high availability. The software must be cross-browser accessible. Performance of the system should not be degraded as traffic, number of users, number of content records increase. Indicative Solution Architecture The user interface provides means by which users would interact with the system. The user interface provides means of providing inputs to the system and receiving outputs from the system. The business logic would define functional algorithms which handles information flow between the user interface and the database. Data access would typically refer to software and activities related to storing, retrieving, or acting on data housed in a database or any other repository. Page 4 of 14

5 8.2 Non Functional Requirements and Technical Standards General requirements It is expected that the proposed software solution meets the mandatory functional and non-functional requirements mentioned below. Mandatory Non Functional Requirements and Standards The Application should be web-based solution (having Web-based front-end for users as well as for system administrative functions. The Application should be easily scalable to handle growing loads with Minimal changes to code and without compromising on the response time. The solution should have Test environment. The Test environment should be provided by the successful bidder & would be needed to support testing and trainings. All components of the solution should be based on standards to avoid compatibility issues. The infrastructure technology stack (database, application server & other components) used by the application should be commonly used for developing custom applications that are not part of or are an extension of the proposed package. The solution should have the ability of client to run the entire functions through browser. The future versions of the solution should support functionalities provided in earlier versions. The solution should support TCP/ IP network. For the software supplied by the bidder as part of system, the following shall apply: The system software must be licensed to CCP and OEM must stand by their products through indemnification. Patches and Updates of proposed software must be provided for the duration of the project. Should be compatible with all leading Web Browsers in India, especially with Microsoft Internet Explorer 6.0 or above and/or Mozilla Firefox etc The system s development environment and databases should be from an OEM with presence in India (and easy availability of skilled resources for the product in India) and should not restrict CCP from using the application or data or database structure in any future requirement. The application & system software must provide interface & data input in Unicode format especially in English or any regional language Page 5 of 14

6 The system Database must be capable of storing Unicode data formats, for multilingual language support. The proposed solution should have the operating flexibility. Accommodate multiple levels of Organization structure. Multiple financial years processing capabilities. Modularity: The solution will initially be required to cover a range of business process modules as detailed in this tender, but it should allow addition of more modules as and when required, which should seamlessly integrate into the core system. Flexibility: The solution should be adaptable to changing practices of CCP & in case need arise to customize to specific needs, it should be possible to do the same in the form of add-ons and routines that can be plugged/unplugged from the base product as the situation arises Integration & Interfacing: The solution shall provide application architecture which can be integrated with third party/ legacy applications using a middleware technology. The solution should be remote access integration compatible for remote operation of System administration, Security Management & Diagnostics/ Fine tuning tools. The solution should support interfacing with mobile devices like Palm Top, Mobile Phones, and PDA. The solution should be able to provide XML based web services which can be used by other applications. The solution should be capable to be enhanced to serve mailing requirements using third party mail server. Up-gradation: The upgrades should not affect the current version adversely. The solution architecture should be with minimum package modifications so as to preserve the package upgrade. The implementation procedure for the proposed solution must ensure that as far as possible no changes are required to be incorporated in the base product's source code. This will ensure smooth migration to later versions of the base product. Network: The solution should support the following network types LAN & WAN Page 6 of 14

7 Leased Lines ASDL lines VPNs User Interface: The solution should have unified, easy, flexible and user friendly interface The user interfaces should be friendly and GUI/browser based. It should have facility to display confirmation / warning windows for deletes, updates etc. The system should provide consistent screen layouts and access methods across all modules so that they look and behave the same. The Solution should provide user-friendly interfaces for transactions, screen navigation, query, generation of reports etc. The system should use standard drop-down lists wherever possible for standard values to be selected by the User. The system s user interface should make use of horizontal and vertical scroll bar feature wherever needed, depending on the layout of the window. Certain design features with reference to Customer Interface are described below: Simplification of the Application Forms: Application forms for all the customer services will be simplified and will have common design. These will be available even on CCP Web Portal. Help: The solution should provide context based help facilities wherein the users can obtain system specific technical/ functional help online. The system should provide online context-based help facilities at field level and also online help at function, screen and field level. User Access Management: The system should have the functionality to: Assign the users a role and privileges in the applications Assign the menus/ forms/ functionalities in the system to the users Grant / impose databased access / restrictions to the users Define menus and attach such menus to users Page 7 of 14

8 Disable/re-enable users / groups from the system Disable /re-enable modules within application The system should store all authentication credentials of users in an encrypted format The system should suspend the user in case of a specified number of unsuccessfully attempts to logon to the system and these suspended user IDs should only be reactivated by system administrator Page 8 of 14

9 11. Eligibility Criteria Existence of Operation Turn Over Net Profit Net worth Solvency Certificate Criteria Required eligibility Documents Required to be attached with tender or to be uploaded in case of e-submission to Establish Eligibility The bidder should be IT company registered in India under the Companies Act, 1956 since last ten (10) years as of and the Bidder should have worked with Govt. Dept. / PSUs /Urban Local Body (ULB) in India for a period of at least 5 years as on the period ending The Bidder must have average annual turnover of not less than Rs. 50 Crores in the last three financial years in India (as on ) from Software and Services, Application Customization, Integration with legacy systems, Deployment and Maintenance services The Bidder must be profitable IT Company in each of last five years as on 31st March The Bidder should have positive Net worth as of 31 st March 2013 The SI should produce Solvency Certificate of INR 25 Crores or the Page 9 of 14 Copy of ROC and Copy of work order & client s testimonial in support of past experience with Govt. Dept. / PSUs /Urban Local Body (ULB) in India for a period of at least 5 years as on the period ending Certificate from Chartered Accountant / Company Secretary stating that the Annual Turnover from Business of Software and Services, Application Customization, Integration with legacy systems, Deployment and Maintenance services is required. Copy of the audited profit and loss account of the company-showing turnover of the company for last three years. Certificate from Chartered Accountant / Company Secretary Solvency Certificate

10 e-governance Experience ULBs Experience Criteria Required eligibility Documents Required to be attached with tender or to be uploaded in case of e-submission to Establish Eligibility commercial offer of the bidder whichever is higher from a Nationalized Bank The Bidder should have experience of implementation of at least two (2) ICT / System Integration / e- Governance projects for any Government organization / PSUs / Urban Local Bodies (ULBs) in India (involving system integration / supply and / or software development covering customization, implementation & integration services) with each project value each of Rs. Twenty (20) Crore or above. The Bidder must have prior experience of either development of integrated IT software solution or deployment of packaged solution / COTS at minimum three Government department / PSUs / Urban Local Bodies (ULBs) in India with each project value of Rs. Five (05) Cr or above. Completion Certificate / Work Order from Client confirming year and value of Bidder s scope of work, scope and value of work completed by the Bidder and its value along with Reference details of the Client Completion Certificate / Work Order from Client confirming year and value of Bidder s scope of work, scope of work completed by the Bidder and its value along with Reference details of the Client Experience of providing support services The project involving consultancy, hardware supply & installation shall not be considered. The Bidder should have experience of providing Page 10 of 14 Relevant work order certificates to be

11 Criteria Required eligibility Documents Required to be attached with tender or to be uploaded in case of e-submission to Establish Eligibility Post Implementation Support services on e- Governance application implemented successfully to any Govt. Dept. / PSUs /Urban Local Body (ULB) in India for a period of three years in last 5 years. attached. Work Completion Certification from competent authority of that organization. Certifications Authorization from OEM Arrangement with OEMs The Bidder should be a System Integrator (SI) having - ISO 27001: 2005 certification for IT Based Infrastructure Services (Information Security Management System) - CMMi Level 3 certification for software design & software services covering implementation, maintenance, consulting and technical Support and ISO 9001:2011 The bidder should be authorized by its OEM (for Software, Servers, Storage and Desktops) to quote in the bid. The bidder should have a back-end support agreement/arrangement for services including supply of spare parts etc. with the Original Equipment Manufacturers (OEMs) of Servers, which includes the post-sales Valid copy of the Certificates The authorization certificate of OEM The OEM undertaking letter Page 11 of 14

12 Criteria Required eligibility Documents Required to be attached with tender or to be uploaded in case of e-submission to Establish Eligibility support activities for the entire project period. Authorized Signatory Infringement Service Tax Office in Goa Consortium / Joint Ventures The bidder must give undertaking duly signed and sealed by Authorized Signatory that if this contract is awarded to them, they will employ all the resources with the necessary capabilities catering to different phases of SDLC, as defined in the scope of work. Bidder should not have violated / infringement of any Indian or foreign trademark, patent, registered design or other intellectual property rights. The bidder must have a valid Service Tax Registration/ VAT registration in India. The bidder must have an office in Panaji or should furnish an undertaking that the same would be established within 15 days of getting the work order. THE STAFFING OF WHICH WILL BE MUTUALLY DECIDED BETWEEN THE SUCCESSFUL BIDDER AND THE HON. COMMISSIONER Consortium and Joint Page 12 of 14 Relevant undertaking by the authorized signatory Affidavit regarding nonviolation / infringement of any Indian or foreign trademark, patent, registered design or other intellectual property rights must be submitted by the bidder Proof of a valid Service Tax and VAT Registration in India. 1. Shop and Establishments Act registration 2. Copy of Rent Agreement, if Panaji Office is taken on rent 3. Copy of Registration from Registrar of Assurances of the Property taken on an outright purchase basis

13 Others Criteria Required eligibility Documents Required to be attached with tender or to be uploaded in case of e-submission to Establish Eligibility Ventures shall not be allowed. The bidder should not have been blacklisted/banned/ suspended by any government organization in India in last 5 years irrespective of whether in vogue or not as of date of Submission of the Tender. Undertaking by the Authorized Signatory Solution Pre-Qualification Criteria 1. For Core Business Processes of CCP - Technical Section, Administrative Section, Taxation, Birth & Death Registration & Accounting Section The Proposed solution for should have been implemented in at least 20 Municipal Local Body / Authorities Industry specific government COTS solutions, not adapted from commercial applications It should be possible to upgrade the system to GIS based system. The enhanced GIS functionality should then be native to system. Open standards should be supported. Maps viewing facility should available within the system if upgraded. Modules should be specifically designed for permitting work flows and activities The application should be able to define segmented assets by the end points Utility Billing should be address/location/property centric Integrated with Double Entry Accounting system The system should have CRM utility to create a service request and escalate to either a work order or code enforcement case all within the system 2. For Solid Waste Management It should be possible to upgrade the solution to GIS based system. The enhanced GIS functionality should be native to system. Open standards should be followed. Maps viewing facility should available within the system User should be able to simultaneously able to view and co-relate both textual and GIS data 3. Works Management & Tendering Section Bidder should be able to produce one satisfactory implementation certificate from the Authority stating that the solution proposed is running for the last minimum 12 month The Bidder must either own IP rights of the proposed COTS solution or have necessary authorization from original software product manufacturer. 4. GIS Page 13 of 14

14 The Solution OEM should have experience in indigenous developed core GIS /IP technology; preference shall be given to a firm having forged formal association/tie-up with national institute in the field of GIS and Remote sensing. The software should have OGC standard compliance like OpenGIS, Web Map Service Interface Standard, OpenGIS Web Map Service interface Standard, OpenGIS Web Coverage Service Interface Standard. Customized web-gis software/solution should be capable of integrating GIS & image Functionality with real time information using GPS, DGPS data. GIS software/gis web solution should be customizable using VBA/VSTA IDE; DLL (Object Library) API based Customization, GUI Customization. GIS software/gis web solution should have customized using standard OGC services. The Solution should have been implemented at least two projects in the Govt. or ULB. The Solution OEM should have experience in Geo informatics in application development, implementation, operation, survey, maintenance and support service. The bidder should have experience in implementing integrated Web based solution for hardware and software components and integrating the same with any Centralized System for multiple physical locations. 5. Building Permission The Proposed solution for building plan scrutiny and approval should have been implemented in at least 10 Municipal Local Body / Authorities The bidder should be able to produce at least 3 completion certificates for the solution from the Authority stating that the solution proposed is successfully implemented General Pre-Qualification Criteria Necessary POs / reports / Certificates / undertaking in support of the eligibility criteria to be furnished as a part of the requirement of the proposal Any proposed solution should be based on open standards All customized codes should be made available to CCP Any Proposed Solution should have automation features and should be easily configurable. Note : Full Tender document can be downloaded after payment of Cost Tender form (Non Refundable) of Rs. 50,000/- and Cost of etender Processing Fee Rs. 4,000/- (Non Refundable). Page 14 of 14

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