MyFloridaMarketPlace Customer Round Table Meeting. February 15, 2018
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1 MyFloridaMarketPlace Customer Round Table Meeting February 15, 2018
2 CRT Agenda Office of Supplier Diversity Updates Second Quarter Utilization Scorecard Annual Customer Survey Training Updates Recent Updates Searching for Vendors Open Forum
3 Office of Supplier Diversity Updates Introduction of staff Ninety-day spend plans Upcoming events Office of Supplier Diversity annual report
4 CRT Agenda Office of Supplier Diversity Updates Second Quarter Utilization Scorecard Annual Customer Survey Training Updates Recent Updates Searching for Vendors Open Forum
5 Second Quarter Utilization Scorecard The second quarter scorecard has been posted to the MFMP website
6 CRT Agenda Office of Supplier Diversity Updates Second Quarter Utilization Scorecard Annual Customer Survey Training Updates Recent Updates Searching for Vendors Open Forum
7 Annual Customer Survey Results Customers were asked to provide feedback on overall satisfaction, system response time, the customer service desk, training, communications, and reporting - There was a 15% increase in participation over last fiscal year The MFMP team reviews all customer feedback and uses it to develop a detailed action plan for areas where customers identified room for improvement The combined Purchasing and F&A overall customer satisfaction was reported as 96.35%!
8 Annual Customer Survey Action Items Increase awareness of MFMP communication channels Actions: Work with agencies to host MFMP online trainings Send a follow-up to survey recipients with requested resources Include information about the MFMP newsfeed in s from the customer service desk Inform customers about available MFMP communication channels Increase the amount of agency specific training Action: The MFMP team will target offering one ad-hoc agency specific training per quarter
9 Annual Customer Survey Action Items Improve the commodity code selection process Potential actions: The MFMP team is considering adding some help text to MFMP Buyer and/or developing a report with commonly used commodity codes Increase the number of catalogs available in MFMP Action: MFMP is working with DMS and vendors to activate additional catalogs. The team will also continue to enable the catalog audit function
10 CRT Agenda Office of Supplier Diversity Updates Second Quarter Utilization Scorecard Annual Customer Survey Training Updates Recent Updates Searching for Vendors Open Forum
11 Training Updates New equote template training available on the MFMP website Upcoming statewide training Pensacola on March 5 6 and Panama City on March 7 8 Jacksonville on April and Lake City on April Register here Updated Procure to Pay Overview training System Administrator training needs Action items from November CRT meeting
12 CRT Agenda Office of Supplier Diversity Updates Second Quarter Utilization Scorecard Annual Customer Survey Training Updates Recent Updates Searching for Vendors Open Forum
13 Catalogs added in second and third quarters: Medical & Dental Supplies Contracts Recent Updates Darby Dental Supply, LLC., Dental Health Products, Inc., Henry Schein Inc. (both contracts), McKesson Medical-Surgical Minnesota Supply, Inc. and Medline Industries, Inc. Industrial Equipment Fastenal, Grainger, MCS Industrial Supply and Northgate Other Contracts Canon, Crestron, Lou s Police, Sharp, Steelcase (12 resellers), The HON Company and Xerox On November 16, 2017, MFMP inactivated 11,973 vendor accounts On December 21, 2017, MFMP added 3,191 new commodity codes
14 CRT Agenda Office of Supplier Diversity Updates Second Quarter Utilization Scorecard Annual Customer Survey Training Updates Recent Updates Searching for Vendors Open Forum
15 Vendor Searches in MFMP Buyer Searching for Vendors Key Fields: Legacy ID, Company, Woman-Owned/FVBE, Vendor Designation, W9 Status and Rating
16 Searching for Vendors Vendor Searches in the Vendor Information Portal Key Search Fields: Vendor Name, Tax ID, Accepted TOU, Location County, Vendor Status, Solicitation Status and CBE
17 CRT Agenda Office of Supplier Diversity Updates Second Quarter Utilization Scorecard Annual Customer Survey Training Updates Recent Updates Searching for Vendors Open Forum
18 These meetings are intended to: Discuss issues and concerns from agencies Open Forum Identify and review improvements to MFMP applications, training and/or communications Allow agencies to discuss internal process/policies with each other After each meeting, the MFMP team will: Review feedback and determine next steps (e.g., create change request, find existing change request number, provide training material, follow-up for additional context, etc.) Contact the originator to discuss the status of their feedback
19 If you have further questions please contact the MFMP team at Wrap Up
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