Ahmed Ezz Eldin. Phone : Beverly Hills, El-Sheikh Zayed-Giza, Egypt

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1 Ahmed Ezz Eldin ezz1973@gmail.com Phone : Address: Beverly Hills, El-Sheikh Zayed-Giza, Egypt Work experience Diwan Videos Group - One of Qsoft Holding Companies Regional Sales Manager Company Industry: Internet and Media May 2014 Present Job Role: Expanding new lines of business Diwan is the Number One Multi Channel Network in the MENA; region representing creators across the world top platforms, helping them grow audiences and increase revenues. Diwan Network on YouTube is Ranked Globally among the Top 100 and Number 1 in MENA. First in Business, Diwan started as one of the earliest YouTube Partners in the region and was among the first Digital Content Aggregators and Distributors to Creators in the MENA. Strong Team, Diwan is currently the only MCN in the region that offers its services on multiple platforms and holds a partner sales agreement with YouTube allowing it to sell ads directly on channels. Building and introducing Diwan group commercial plans and strategies. Building business development & sales teams to expand the business opportunities for Diwan in GCC, ME, Levant, North Africa, India and Turkey. Opening direct channels for Diwan with all the local and multinational media agencies in the MENA region. Forecasting the annual year plans and communicating them to the board members. Interacting with the buying directors, top management, and the planning and marketing top executives of direct clients and local and multinational agencies to set the annual commitments and budgets to be spent on Diwan s network. Supervise and optimize sales strategies such as offers, packages, and discount schemes based on the clients and agencies spending and annual deals. Expanding Diwan network library by acquiring and partnering with the main production houses and content owners in the MENA region. Planning and supervising the execution and the production of the creative ideas for Diwan Clients. Monitoring my team performance and setting the targets and the KPI s for each of them to assure the highest productivity rates and the execution for the annual business plan for the department. First For Information Technology-FIT February 2013 April 2014 Business Development Manager Job Role: Business Development In spite of the rapid growth of communication technologies and the relentless competition of telecommunications operators to present additional options that keep customers in service and attract more to their lists, FIT is one of the pioneering companies in the kingdom of Saudi Arabia, Egypt, Sudan, Jordan and Morocco with offices over there that offer information technology since FIT was the first in establishing digital content to be presented via mobile communication networks as value-added technology. Nationally and internationally, this process made unrivalled success in the field of value-added technology that made our company at the top of Islamic digital content world In 2007, Ahmed Ezz Eldin 1

2 FIT was the pioneering company that offered downloadable direct publishing content FIT goes along towards the universality, keeping up with its position in an accompaniment of latest technologies that invest a vast amount of digital content. It built this large amount of data through strategic partnership with major establishment in the field of knowledge and culture, in addition to the intimate partnership with a group of media companies, network operators and internet websites entirely in the kingdom and abroad all over the world. The position will be responsible for initiating; developing and implementing opportunities for value added services applications as well as initiating relationships with potential users on the existing services. In this way this position will be responsible for business growth through marker share progression and additional clientele. Establishing and building relationship with key individuals or corporations in the telecommunications industry that allow for continuity and ongoing representation. Generate and maintain a credible forecast for accounts and territories and provide this information on a regular basis to Senior Management. Serve as the primary customer contact for technical and business issues for those accounts and territories assigned. Working in conjunction with the product teams on field execution and executive relationship building with prospects, clients and systems Integrators partners liaising with other players in the industry in developing product pricing modules geared towards creating client loyalties. Regular Follow up and constant interaction with all key people at the media premises. Assisting in and advising on product costing and incentive modules Mobilizing and maintaining relationships with value added services partners and potential users. Undertaking market research in regard to potential application of value added services and content development. Keeping the inflow the Revenue flow as per the assigned revenue targets. Techno Wireless August 2010 January 2013 Key Account Manager 74 Ammar Ebn Yasser, Heliopolis, Cairo, Egypt Job Role: Marketing Techno Wireless is a VAS company that enjoys uniqueness among other players in the same field because of our strength of the 3 angles of the game: Technology Content Innovation Unlike most of our competitors, Techno Wireless enjoys a powerful technology platform supporting all delivery channels such as WAP, SMS, MMS, IVR and Web One of the very early players in content repurposing and syndication field with outstanding experience with prestigious customers locally and regionally Experiencing the success of our innovations and fresh concepts that turned into successful projects or services Leveraging our digital media experience, TW has established a new business division since Q3 2008; namely digital media consultancy, planning and execution Our strategy is to initially be positioned as the digital media consultancy firm starting from Egypt and expanding to the Gulf and MEA, whilst flourishing our VAS business capitalizing on our solid experience and IPs Interactive & New Media means different things to different people. If you don't already know by now, TW is a full service interactive media agency offering a wide array of services. From basic sites / landing pages, to complete Interactive solutions, content management, integration between on and off-line marketing, print design, Mobile marketing solutions, Facebook applications, interactive gadgets and widgets, rich media and more. TW has your interactive-media needs covered. In addition, we're pretty proud of our solid experience in the field of digital and new media channels with focus on mobile and web based service offerings Our years experience in the digital networks gave us a solid understanding and a strong set of skills to design and implement a world class customer experience on the digital networks. We now know what works and what does not. Ahmed Ezz Eldin 2

3 Act as a contact between the client and the company. Attempt to identify and understand the client s needs and provide solutions. Evaluate and adapt new strategies to keep up with current business trends. Work with a field team or through internal associates to collaborate in the research of current market trends and foreseeing how these may affect the accounts. Engage in a variety of tasks, which goes beyond sales to draft and manage the relationship between my business entity and its customers. These may include project management, coordination, decisive planning, managing relations and negotiations, leadership, and innovative development of opportunities. Give advice to customers regarding product options, provide support to a partner s product requirements, and maintain knowledge of new and existing products, as well as report competitor activities and systems. Ensure customer satisfaction, identify opportunities to up-sell, organize and lead periodical account reviews. Effectively communicate with all departments to resolve customer issues, maintain a database of current and potential clients, and provide substantial information relating to sales plans and reports Advansys Telecom January 2008 July 2010 Project Manager 23 Road 286 New Maadi, Cairo, Egypt Job Role: Marketing Advansys Telecom is specialized in providing Value Added Services (VAS) through its proficient capabilities in the GSM market. Advansys Telecom is well-positioned to be a regional Data Service Provider in North Africa and the Middle East, with main offices in Algeria, Syria, Saudi Arabia, United Arab Emirates, Kuwait, United States and head office in Egypt. Fully contributes to the development of the country strategy, with particular emphasis on enhancing availability, visibility brand awareness in line with the strategic objectives of the company. Prepares and implement country strategy, business plan and business management. Develops quarterly and yearly sales, distribution and communication plans in line with the regional strategy. Takes active ownership of the agreed country plan and monitors the implementation to secure achievement of the country objectives. Ensures an effective organization structure, on the job training and coaching of the country's sales team, while constantly increasing the level of professionalism. To research and analyze the opportunity in the country concerned, seek and/or investigate the appropriate business partners, visit the potential partner to conduct a due diligence of its operations and infrastructure within the context of the local personal care products market. Maximize revenue from each client and meet country sales revenue-based targets/quota. Maintain and develop interactive services activated on T.V channels such as Dream T.V, A.R.T channels through appropriate propositions ethical sales methods. Plan and prioritize personal sales activities and customer/ prospect contact towards achieving agreed business aims. Record analyzes report and administer according to systems and requirements. Attend and present at external channels meetings and internal meetings to perform duties and aid business development. Kids Mart Store May 2004 October 2007 Owner Mohandeseen, Cairo, Egypt Company Industry: Retail/Wholesale Job Role: Management Ahmed Ezz Eldin 3

4 Dealing with suppliers. Attending exhibitions and handling orders. Creating marketing plans to maximize sales growth. Build a very strong relationship with clients. Responsible for store maintenance. Responsible for store set up. Middle East Market December 2000 February 2004 Owner Denver, Colorado, United States Company Industry: Retail Job Role: Management Plans, directs, and manages the central procurement activities Develops, reviews, and approves new or improved administrative, purchasing, and clerical procedures to maintain economy and efficiency of operation. Evaluates overall revisions, price and past performance of each contract and approves price increases. Interprets contract provisions and reviews contracts for accuracy and changes prior to bid and renewal. Provides liaison between the store and the contractors. Work cooperatively with other agency and vendor employees and department heads. Procurement methods and procedures of a large scale centralized purchasing function including buying, quality assurance, contract administration and contract law. Managing and motivating a team to increase sales and ensure efficiency. Managing stock levels and making key decisions about stock control. Analyzing sales figures and forecasting future sales volumes to maximize profits. Analyzing and interpreting trends to facilitate planning. Using information technology to record sales figures and for data analysis and forward planning. Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development. Ensuring standards for quality, customer service, health and safety are met. Resolving health and safety, legal and security issues. Responding to customer complaints and comments. Organizing special promotions, displays and events. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing. Supervising employees and running the store at a profit. Responsible for the showroom layout and set-up of products. Showroom maintenance/construction coordination. Vodafone Egypt December 1998 October 2000 Customer Service Agent Dalla Tower, Kornish El-Nile, Maadi, Cairo, Egypt Job Role: Customer Service Answering phone calls to handle customer problems over the phone. Activating new contracts. Data entry. Ahmed Ezz Eldin 4

5 Handling problems with Vodafone stores. Movenpick Golf Resort Sharm El-Sheikh May 1998 November 1998 Customer Service Shift Leader Sharm El-Sheikh, Egypt Company Industry: Travel/Tourism Job Role: Customer Service Handling 8 to 10 guest service agents during the whole shift Handling guest problem with any other hotel department. Ensuring the maximum guest satisfaction Cairo Sheraton Hotel July 1996 April 1998 Guest Service Agent Mourad St., Giza, Egypt Company Industry: Travel/Tourism Job Role: Customer Service Working with guest service team where the guest is the top priority. Guest orientation, reservation taking, data entry, telephone answering, answering guest questions and concerns, and all other duties that may be asked. Career Level Career Level: Management Notice Period to Work: 1 month or less Qualifications Computer Skills Excellent knowledge and experience in Microsoft Operating Systems (Windows 98, Windows 2000, Windows Xp, Windows 2003, Windows Vista, Windows 7, Windows 8 and Windows 8.1) Experience in Microsoft Office Applications (All Versions). Experience using internet (searching downloading finding information). Problem-solving and analytical skills to interpret sales performance and market trend information. Proven ability to motivate and lead the sales team. Experience in developing marketing and sales strategies. Excellent oral and written communication skills. Education Tourism Section High Institute For Tourism & Hotels - 6 October City Ahmed Ezz Eldin 5

6 Bachelor degree of tourism & hotels from the High Institute of Tourism & Hotels, 6th of October city with grade good. High School Sweet Home Language School Primary, preparatory and secondary at Sweet Home Language School. Languages Languages Arabic: Mother tongue English: Fluent Personal Information Birth Date: 6 December 1973 Gender: Nationality: Residence Location: Marital Status: Male Egypt Cairo, Egypt Married Number of Dependants: 3 References References available upon request. Ahmed Ezz Eldin 6

Baha'a Nusair CFC, CIPT, CFM. Amman - Jordan (+962)

Baha'a Nusair CFC, CIPT, CFM. nusairat.bahaa@gmail.com Amman - Jordan (+962) 790984462 Executive Summary: Bachelor's Degree Administration Finance from Yarmouk University Jordan, Diploma in the International