Developing people > Advancing business MADE TO MEASURE. Taking you through the development journey IN-COMPANY TRAINING.

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Brian Armstrong
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1 Developing people > Advancing business MADE TO MEASURE Taking you through the development journey IN-COMPANY TRAINING

WELCOME TO TACK INTERNATIONAL TACK International started out in 1948 as TACK

solutions that now help businesses, in the UK and across the world, develop

Our solutions cover sales, leadership and personal development, catering for

2 WELCOME TO TACK INTERNATIONAL TACK International started out in 1948 as TACK Training, owned and run by George and Alfred Tack to train the sales teams for their other businesses. When other companies saw their success, they wanted George and Alfred to train their staff too. From those beginnings, we have continually researched and developed a range of solutions that now help businesses, in the UK and across the world, develop their people and achieve their goals. Our solutions cover sales, leadership and personal development, catering for those requiring core skills right through to senior leaders. We can help you, whatever your business challenge, whether you re a small company or a multi-national corporation! 1 Over 67years' experience 2 Global network of 900 consultants 3 Pan-industry experience

and ensure maximum return on investment. AT A GLANCE From inception through to delivery, we offer a limitless array of solutions to meet your needs.

3 UNDERSTANDING YOUR TRAINING NEEDS At TACK, we understand that your training and development investment needs to translate into real results. That s why for over 67 years, we have worked closely with our clients to understand their situations, objectives and skills gaps so that the solutions we provide address real issues, solve problems and ensure maximum return on investment. AT A GLANCE From inception through to delivery, we offer a limitless array of solutions to meet your needs. Whether you are looking to improve the performance of your management team, transform your fresh new recruits into sales experts or implement a bespoke graduate training programme, we provide support every step of the way to ensure your training offers maximum benefit to your business. We call this our Before, During and After approach (See reverse for details). DURING BEFORE AFTER

ENSURING YOUR TRAINING HITS THE TARGET MADE TO MEASURE OR READY TO ROLL? There are two types of training we offer at TACK: Made to Measure or Ready to Roll.

We ll work with you to design the course, create the right messages and deliver it at your offices or at a location of your choice.

You may need a uniform delivery for a large number of your team as well as some individual needs. In this instance, a combination of Made to Measure and Ready to Roll may be required.

For more information about our Ready to Roll courses and how they can be used to support Made to Measure training, or advice about which one best suits your needs, please get in touch.

4 ENSURING YOUR TRAINING HITS THE TARGET MADE TO MEASURE OR READY TO ROLL? There are two types of training we offer at TACK: Made to Measure or Ready to Roll. If you have multiple colleagues with the same needs or you want to create consistency within a team, then we d recommend a Made to Measure programme. We ll work with you to design the course, create the right messages and deliver it at your offices or at a location of your choice. If you re looking for a course that addresses individual training needs, it may be our Ready to Roll open courses that are the best solution for you. You may need a uniform delivery for a large number of your team as well as some individual needs. In this instance, a combination of Made to Measure and Ready to Roll may be required. All Ready to Roll courses can also be delivered as in-company training if your organisation requires a large number of delegates to attend. For more information about our Ready to Roll courses and how they can be used to support Made to Measure training, or advice about which one best suits your needs, please get in touch. MADE TO MEASURE Designed with your specific needs and objectives in mind Course delivery by world-class trainers Based on real issues or situations within your organisation Delivered at a time and location to suit you and your schedules READY TO ROLL Well-tested courses on a range of topics Individual needs addressed Course delivery by world-class trainers Easy to book online, phone or your account manager Opportunity to network with and learn from people in other industries BOTH Dedicated account manager at every stage Practical, personal and consultative approach

SOLUTIONS WE CAN OFFER We can also work with you to create new courses to address your needs, along with our team of highly experienced trainers.

Account Management Solution-Based Selling Sales Management Strategic Sales Management Finance for Sales People Marketing Essentials MANAGEMENT & LEADERSHIP Management Essentials Motivational

Management Health & Safety Management Leadership in Senior Management How to Recruit & Retain the Best PERSONAL DEVELOPMENT Writing Effective Emails Cross Cultural Training Facilitation Skills

5 SOLUTIONS WE CAN OFFER We can also work with you to create new courses to address your needs, along with our team of highly experienced trainers. SALES PRO-PAYBACK Selling PRO-PAYBACK Selling in Action Professional Telephone Selling Delivering Customer Excellence Appointment Making Value Driven Negotiation Selling Through Distributors Key Account Management Solution-Based Selling Sales Management Strategic Sales Management Finance for Sales People Marketing Essentials MANAGEMENT & LEADERSHIP Management Essentials Motivational Leadership Change Management Conflict Management Managing Meetings for Results Managing High Performance Teams Managing Remote Teams Strategic Thinking COURSE MENU Leading a Team Project Management Health & Safety Management Leadership in Senior Management How to Recruit & Retain the Best PERSONAL DEVELOPMENT Writing Effective s Cross Cultural Training Facilitation Skills Finance for Non-Finance People Personal Productivity Influencing and Communication Coaching Skills Presentation Skills Time & Priority Management Personal Insight & Development Problem Solving & Decision Making Business Acumen Train the Trainer AND MUCH MORE!

The Academy training has compelled our sales management to get alongside our salespeople in account development and work as a team to achieve objectives on specific accounts.

6 WHO HAVE WE HELPED? CUSTOMER COMMENTS TACK has created practical solutions across the many facets of our business. We are delighted that they are working with us throughout Europe, delivering programmes in International English and in local language. Jackie Taylor, HR Director, Toshiba Europe. The Academy training has compelled our sales management to get alongside our salespeople in account development and work as a team to achieve objectives on specific accounts. Ultimately we have achieved increased sales and a long term change in our culture. Brian Grimes, OPM Commercial Manager, B Braun. TACK s approach is really hands-on which makes the sessions relevant and engaging. During a recent programme they set up live calling sessions during which my team secured 11 new business appointments in just one hour! Philip Mayling, Director, MKG Foods.

A GLOBAL SOURCE ALTHOUGH DEVELOPMENT NEEDS MAY BE SIMILAR, IN DIFFERENT COUNTRIES THEY RE RARELY IDENTICAL Training

To help you meet your international development needs, TACK has local operations across the world, all with world-class

With a close-knit and experienced network, you can rely on TACK to design, deliver and project manage global development

7 A GLOBAL SOURCE ALTHOUGH DEVELOPMENT NEEDS MAY BE SIMILAR, IN DIFFERENT COUNTRIES THEY RE RARELY IDENTICAL Training programmes must be translated for culture and local business practice, as well as for language. To help you meet your international development needs, TACK has local operations across the world, all with world-class trainers and experts in our internationally renowned sales and management techniques. With a close-knit and experienced network, you can rely on TACK to design, deliver and project manage global development solutions from one central office of your choice, ensuring consistency, a local flavour and a stress-free training solution that works for you. Training in 60 countries From 54 offices in 35 languages

knowledge, skills and behaviours achieved through our Before, During and After (BDA) process.

8 IN-COMPANY TRAINING THE PATH TO SUCCESS... At TACK, we focus on sustainable long term methods that enable individual and organisational development equipping your team with new knowledge, skills and behaviours achieved through our Before, During and After (BDA) process. We will work with you using the most appropriate tools throughout the process to ensure the solutions delivered address your needs and transfer the learning to everyday business. The following pages show a wide range of tools available to you. Don t worry, we will help you with them all! START

and ensure everyone involved has a clear idea of what will be achieved.

9 BEFORE... We will help you to identify the best solutions, prepare delegates for their course(s) and ensure everyone involved has a clear idea of what will be achieved. Consultation Training needs analysis Solution design Pre-course surveys TACK Live online learning portal 360 surveys Competency analysers Process mapping LET S IDENTIFY YOUR TRAINING NEEDS

encouraged to explore and experiment that stick with us.

10 DURING... A range of activities are used on all of our courses to maintain learner engagement. After all, it's the fun elements of learning where we are encouraged to explore and experiment that stick with us. That s how we like to learn too and we will tailor the methods to suit your team. LET S GIVE YOU THE TOOLS TO SUCCEED Virtual Instructor-led training Instructor-led training Tools facilitation exercises, group work and role-plays Coaching Academy solution Strategy consultation Personality profiling Process workshops

By managing this stage of the process effectively we will be able to help you measure success, demonstrate progression and identify any further areas that need addressing to

11 AFTER... The success of your team's development journey rides on how it's followed up. We can help you decide on the best tools and processes to use so that the skills taught become embedded in your organisation and impact on your business performance. By managing this stage of the process effectively we will be able to help you measure success, demonstrate progression and identify any further areas that need addressing to achieve your objectives. TACK Live your own branded online learning portal e-learning Competency analysers Action planning Further coaching TACK SMS tips Measuring and monitoring impact Organisational consultation 360 surveys (post-course) LET S LOOK TO A BRIGHTER FUTURE

12 TACK TACK International T: + 44 (0) Trinity Court Batchworth Island Church Street Rickmansworth Herts WD3 1RT United Kingdom

Human Capital TRAINING COURSES. Leading people. Leading organizations

Human Capital TRAINING COURSES CONTENTS Changing Behaviour People Skills 101 1 day 4 POPI Act (Protection of Personal Information Act) half day 5 The Power of Persuasion (Negotiation Skills) 1 day 6 E-Learning