Prosci Canada Coach the Trainer Program

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Prosci Canada Coach the Trainer Program Introduction Building an organizational competency in change management involves more than just training.

structure, to determine executive sponsorship ; and formalized accountability to ensure the shared responsibility is measured and rewarded at all levels appropriately.

1 Prosci Canada Coach the Trainer Program Introduction Building an organizational competency in change management involves more than just training. Additional key elements include standards of practice to guide the use of change management; selecting a common language and set of tools to promote organizational uniformity and ease of use; structure, to determine executive sponsorship ; and formalized accountability to ensure the shared responsibility is measured and rewarded at all levels appropriately. So although training isn t the only decision and action, it too forms an important component in building a change management competency. Prosci Canada s Coach the Trainer Program is designed for organizations who wish to build a capacity to run Prosci Programs for Managers, Supervisors and Employees. The CTT Program (1) will prepare the participants to deliver: - Prosci s 1 Day Change Management Change Managers Program - Prosci s 1 Day Change Management Employee Orientation Program. (1) Use of Prosci s Intellectual Property is not granted through the CTT Program but it is governed through a Prosci Site License or the Single User License that comes with the purchase of materials required to run these programs. Prosci Canada is a learning and development company that specializes in building a change management competency within organizations. Prosci Canada is the only North American primary affiliate of Prosci, a US based research firm, internationally acclaimed for its change management process, tools, and best practices research. The underlying research spans 9 longitudinal studies over 17 years, involving more than 4,500 change agents worldwide. Heralded as best-- -of--the--best by end--user organizations and individuals, the Prosci methodology is being adopted by Fortune 500 companies, health care providers and government departments/ agencies around the world. Program Overview The Coach-the-Trainer (CTT) program is designed to empower the participant(s) to facilitate Prosci s 1-Day Change Management Change Managers Program; and, Prosci s 1-Day Change Management Employee Orientation Program. Prosci Canada s Executive Instructors have played a key role in the development of this Phone: Toll Free info@prosci.ca 1

2 program and their expertise and experience is shared to assist new facilitators in delivering this material. As part of your Coach-the-Trainer sessions, you will receive: 1-Day Slide Decks (in hard copy) for Prosci s Change Management Employee Orientation Program, Coach the Trainer Workbook, Course outline and Checklists CTT Program Outline The train-the-trainer program is comprised of four parts. Part 1 Prerequisites: Attend the 3-Day Certification Program and the 1-Day Prosci Manager s Program. We offer a 2 Day Coach the Trainer Program for participants who have not yet completed the 1 Day Prosci Manager s Program. Please contact head office for full details. See Appendix A for Details on the 1 Day Change Management Program for Managers. Part 2 Pre-work: A. Read the ADKAR book prior to the program. ADKAR is the foundation for both the Manager and Employee programs that the participants will be teaching and a deep understanding of the model is essentials for the trainers success. B. (Re-)Read in their entirety the Manager s Program workbook and the Manager s program binder. C. Read the Coach the Trainer Workbook. D. Participants should start thinking about their ADKAR story. 2

3 Part 3 CTT Program The following additional items will be covered during the CTT session with the instructor. q q q q q Copyright the dos and don ts in terms of reproducing materials, class handouts, courseware, etc. Licenses training materials CANNOT be reproduced without a site license from Prosci. For site license pricing call Mike Davis at the Colorado office; (970) A site license is NOT required to provide in-house training in the Prosci Manager or Employee programs PROVIDING you purchase the materials directly from Prosci or their affiliate, Prosci Canada. When ordering materials, you will receive an electronic version of the program slide deck for facilitation purposes. When ordering materials for an in-house (Manager or Employee) program, you will be required to purchase a complete set of program materials for each participant. Part 4 Program Follow up: It is preferable that a date be set for the trainers to deliver their programs fairly soon after the completion of the CTT program. The instructor will be available to set up Pre and Post-Delivery Coaching Calls. 3

4 Sponsor Invitation & Kickoff Logistics Participants have the best experience with this program when they are aware of the need for change management in their business, understand why they have been invited to the program, and have a strong desire to participate. This awareness and desire is most strongly influenced by a senior leader who acts in the role of 'sponsor' for the program. The sponsor is asked to both send the invitations and kick off the program. This helps to set the expectations for the program and explain why it is important for the participant to attend. Classroom space and A/V equipment for on-site programs must be provided by the client. Program requirements include one main class room to be set up with A/V equipment, which includes two easels, and easel pads, one PC projection unit and one screen. Success Factors for the Program The following factors contribute to the success of the program on client site: 1. Effective Sponsorship: As discussed previously, the participants have the best experience with this program when they have strong desire to participate. This awareness and desire is most strongly influenced by a senior leader who acts as the 'sponsor' for the program. The sponsor plays a critical role in encouraging attendance and participation for the program. The sponsor is required to be present to kick off the program. The instructor will be available to do a brief call with the sponsor to ensure that they are aware of the goals of their training. 2. Client Contact: The primary contact for the program is the individual that coordinates with Prosci Canada on all logistics necessary for the preparation and implementation of the program. This client contact will be referred to as the coordinator and he or she must ensure that the coordinator s checklist is complete. The overall accessibility, responsiveness and actions taken by the coordinator are critical for the success of the program. 4

5 3. Managing Expectations: Participants respond better to the program when they know what to expect, especially in terms of location, schedule, course times and any activities for which they must prepare. 4. Environment: Many elements contribute to an effective environment for the program including overall classroom size, break-out rooms, activity areas, room temperature, food and the overall surroundings. Each of these can either contribute to or detract from a successful program. Cancellation Policy In order for Prosci Canada to prepare adequately for the program, book an instructor and make travel arrangements, we ask that the program date(s) be finalized 45 calendar days prior to the program. Any changes made between 45 days and 30 calendar days will be subject to a $1,000 administration fee and a payment for pre-arranged travel and lodging costs that have been incurred (with exception to those travel arrangements that are refundable or when lodging can be cancelled without payment). Changes made between 30 days and 15 days prior to the program will be charged for non-refundable travel cost plus 50% of the program costs. Changes within 14 days to the start of the program will be billed for the entire program costs, travel, lodging and shipping costs (only product costs less applicable shipping charges, are refundable). For more information on the certification program or any other Prosci Canada programs or our advisory service, please contact us at: Toll Free info@prosci.ca 5

6 Appendix A Prosci Change Manager s Program Introduction Managers & supervisors play a key role in managing the people side of change. However, they often lack an awareness of the importance of their role in the change process. Prosci s Best Practices in change management research emphasizes the need for managers and supervisors to play an active role during change. It suggests that a successful transformation requires managers and supervisors to perform 5 key roles. These include the role of a: Communicator Advocate Coach Resistance manager and Liaison Interestingly however, research also notes that far from being actively involved managers and supervisors are the group most likely to be resistant to change! Prosci s Change Manager s Program enables organizations to directly involve the managers and supervisors in the change process by - building an awareness of their roles & responsibilities, and creating an accountability for managing the people side of change 6

7 Program Overview Prosci s Change Managers Program is an intense one-day session that builds an understanding of the role and responsibilities of managers & supervisors as coaches. Offered as a client on-site program, it provides a high level view of Prosci s change management process and fosters their commitment and alignment to the need for change management. The program is designed for managers and supervisors that are leading teams that are impacted by change. The program enables the managers & supervisors to go beyond training and communication efforts, a default recourse typically undertaken by organizations during change; to adopt a more holistic approach that includes hands-on coaching & effective resistance management. The program addresses mental blocks held by managers & supervisors that change management as too time-consuming and not their real job, by drawing upon best practices research that connect change management to achieving better business results faster. During the program, the participants utilize: Prosci s Change Management Process Best Practices in Change Management Report (2016), and the ADKAR Model Participants apply several tools and assessments to real change projects and create a customized coaching plan for their direct reports. Program Outcomes The program enables the managers and the supervisors to - Build an overall understanding of Prosci s Change Management Process Develop clarity and depth on their role as coaches Utilize best practices research based knowledge on effective coaching and managing resistance Gain an expertise in applying the ADKAR Model, a valuable tool for understanding and managing change Recognize the role of sponsors and how best to leverage sponsor support Apply various Prosci tools and assessments for managing change Learn to position their change projects for success 7

8 Program Outline & Topics The program includes instructor-led facilitation of various topics and numerous breakout sessions that provide a hands-on, interactive experience with the various tools and assessments. The broad categories of topics covered include: Understanding the Process for Managing Change o Breakout session: Discussion of the various organizational changes Uncovering the Concepts of Change Management o Breakout session: Organizational attributes and change readiness assessments Examining Best Practices in Change Management Report (2016) o Breakout session: Discussion of findings and group presentations The ADKAR Model o Breakout: ADKAR assessment Examining Manager & Supervisor Roles: Communicator, Advocate, Coach, Liaison, and Resistance Manager o Breakout session: Discussion of the communications package compiled with the project team(s) o Breakout session: Analysis of employee data; development of group and individual coaching plans for managing change Understanding Resistance Management o Breakout session: Understanding resistance 10-Steps for Managing Resistance o Breakout: Next steps and action plans. 8

9 Program Requirements The program requires participants to conduct pre-work and post-work. Both pre-work and post-work are critical to ensuring the success of the program 1. Participant Pre-work The participants are required to: Read the first nine chapters of the book ADKAR : A Model for Change in Business, Government and our Community Familiarize themselves with the larger changes currently underway in their organization and complete the worksheets in the Manager`s kit Have their reports complete assessments on a current change that they are experiencing 2. Sponsor Invitation & Kickoff Participants have the best experience with this program when they are aware of the need for change management in their business, understand why they have been invited and have a strong desire to participate. This awareness and desire is most strongly influenced by a senior leader who acts in the role of 'sponsor', sends the program invitations and provides and opening kick off. This helps to set the expectations for the program and explain why it is important for the participant to attend. 3. Logistics Clients are asked to provide classroom space and A/V equipment. Requirements include one main classroom to be set up in a horseshoe shape or in team tables, depending on total numbers. A/V equipment includes two easels and easel pads, one PC projection unit and one screen. Success Factors for the Program The following factors contribute to the success of the client on-site programs: Ø Pre-work: Participants must receive communications to emphasize and understand the importance of the pre-work required and how their preparedness and participation will impact the success of the program 9

10 Ø No Observers: Participants find it difficult to open up and tackle tough issues in the presence of their senior leaders. It is important that senior leaders kick off the session and then take their leave. This has been found to positively affect learning and provide an environment conducive for candid conversations to take place. Ø Audience Profile: To ensure program success and maximum benefit to the organization it is important that the participants are at the right level of management. The program is designed for managers and supervisors who have direct reports that are impacted by the change. Ø Consistency of Level: All attendees should be at a similar level in the organization. Ø Client Contact: The primary contact for the program is the individual that coordinates with Prosci Canada on all logistics necessary for the preparation and implementation of the program. This client contact will be referred to as the coordinator and he or she must ensure that the coordinator s checklist is complete. The overall accessibility, responsiveness and actions taken by the coordinator are critical for the success of the program. Ø Managing Expectations: Participants react better to the program when they know what to expect, especially in terms of location, schedule, course times and any special activities for which they must prepare. Ø Environment: Many elements contribute to an effective environment for the program including overall classroom size, breakout rooms, activity areas, room temperature, food and the overall surroundings. Each of these can either contribute to or detract from a successful program. For more information on the certification program or any other Prosci Canada programs or our advisory service, please contact us at: Toll Free Info@Prosci.ca 10

Prosci Change Managers Program

Prosci Change Managers Program Introduction Managers & supervisors play a key role in managing the people side of change. However, they often lack an awareness of the importance of their role in the change