Business Services 2017

Transcription

1 Business Services 2017 Investment outlook Salaries report Local insights POLAND

2 Read this report to know: salaries for over 120 managerial positions in the Business Services sector; comments from institutions providing local support for new investments; cases from international companies established on local markets. Our report contains useful information for: business centre management staff; new investors; organisations supporting investments and associations of business entities; HR divisions; sector employees and candidates.

3 BUSINESS SERVICES markets across CEE Poland employed 930 centers czech republic employed 180 centers slovakia employed 48 centers hungary employed 90 centers Source: Grafton Recruitment own analysis

4 17 % Business Services market in CEE has expanded rapidly over last 5 years 17 % of unified growth in CEE CEE Business Services are maturing key trends Competency Growth more advanced processes serviced in CEE Centers Robotization and automation growing level of tdchnological advancement Human Capital development seasoned management and advanced expertise

5 ENGLISH Students and graduates Around 70% of Under200 business service centres in Poland involve Under200 foreign capital. They pursue an ongoing process of recruit1 FRENCH Polish Business Centres Market WYŻSZYM 2. JĘZYKI OBCE Level and appraisal of languagew SZKOLNICTWIE competences in poland WYŻSZYM language proficiency spread across Poland language premiums OBCE E LNICTWIE YM DUTCH FRENCH SCANDINAVIAN RUSSIAN ORIEN SPANISH SCANDINAVIAN SPANISH ORIENTAL APPLIE LINGUIST Students and graduates Under200 GERMAN Abov RUSS Students and graduates Above Above 500 ing employees who are fluent in foreign languages by tap- ping both into the population of already professionally active ENGLISH employees, and into the group of students and new gradu- ITALIAN GERMAN ates. The Polish labour market has very good foundations for locating business service centres operating in foreign languages, as it ensures an annual constant inflow of students and new graduates with knowledge of key languages sought after on the market. On the Polish market, we are observing a great interest in FRENCHwho are fluent in German, and a RUSSIAN candidates high demand for ITALIAN GERMAN FRENCH candidates speaking Scandinavian languages, French, Italian SPANISH DUTCH RUSSIAN and Spanish. The interest in Russian-speaking candidates is Foreign languages in Academic centres also on the rise. In 2017, these trends should only intensify. Naturally, English is the most common foreign language, and JĘZYKI OBCE W SZKOLNICTWIE WYŻSZYM is also statistically the most frequently sought after. SCANDINAVIAN DUTCH 1. Source: ABSL and PAIiIZ ORIENTAL SCANDINAVIAN APPLIED ORIENTAL LINGUISTICS Students and graduates Under Above 500 APPLIED Source: Central Statistical Office of Poland LINGUISTICS 13

6 celebrating 20 YEARS EXPERTISE IN BUILDING BUSINESS SERVICE CENTERS IN CEE 489 Clients in the sector in CEE Permanent roles placed in the last 3 years SPECIALIZED SECTOR CANDIDATES IN OUR DATABASE 106 Complete BSS startups set up 156 BSS expansions supported WE HAVE RECOGNIZED CEE CAPABILITIES IN MULTILINGUAL AND BUSINESS SERVICES RECRUITMENT: every month we hire enough people to fill 3 Captive Shared Services centres, 100 employers each only in last year we have performed more than 230 investment studies for new businesses in BSS sector for inquiries contact us: E: BSC@grafton.pl T:

7 Proffesional services Gross monthly salaries, currency: PLN. Łódź Katowice Kraków Poznań Szczecin Trójmiasto Warszawa Wrocław min max min max min max min max min max min max min max min max Legal services specialist team leader manager Audit services specialist team leader manager SALARIES Proffesional services Proffesional services advanced processes Gross monthly salaries, currency: PLN. 38 Average in Poland min Chasing terms and conditions of engagements max specialist team leader manager Lateral hires verification specialist team leader Average in Poland min max manager Audit letter management specialist team leader manager Executive Assistant specialist team leader

8 KATOWICE The Katowice branch of our company specialises in providing services for German-speaking, Polish, Czech and Slovak clients. We reply to telephone and inquiries submitted by both individual and business clients. Teleperformance chose Katowice for the dynamically growing labour market of the whole Katowice agglomeration, comprising 14 neighbouring towns and cities. Our priorities included also access to German-speaking candidates, a well-organised city transportation network, and access to modern office buildings. We have been operating on the Katowice market for 21 months. During that period, our team has expanded to almost 200 people. We are currently managing three projects, in which our clients are serviced in five foreign languages. More projects are about to be launched. LOCAL MARKETS Katowice Anna Stolecka-Chmurawa HR Manager We have been operating on the Katowice market for 21 months. During that period, our team has expanded to almost 200 people. The unemployment rate on the local market is negligible; this is why there are few candidates available at a moment s notice. Given the multitude of job offers, we are increasingly often faced with job hoppers, i.e. employees who move between competitive companies every couple of months. They change their jobs frequently to take advantage of additional bonuses, higher salaries or different working hours. They never remain anywhere for a longer period of time and the quality of their work is very low. As our company is growing very fast and is looking for competent staff, this phenomenon might prove very disadvantageous for us. Teleperformance is the world s leader in contact centre outsourcing. At present, we have 270 customer service centres in 62 countries, with over 182,000 employees. We provide services to our clients in 75 different languages and dialects. We represent the largest international enterprises from various industries. At present, our branch in Katowice occupies two floors in a six-storey building. The other four remain to be adapted and potential clients have already been inquiring about cooperation. 45

9 Thank you for reading our report. For any Business Services inquiries, including investment project appraisal, expansion consulting, market research and analyses, contact us at your convenience. With kindest regards, Agnieszka Kaczmarczyk Regional Director Northern Poland tel: Joanna Wanatowicz Regional Director Southern Poland tel: Rafał Glogier - Osiński Regional Marketing & Digital Manager Poland & Hungary rafal.osinski@grafton.eu tel:

10 Łódź Katowice Kraków Poznań Szczecin Trójmiasto Warszawa Wrocław Czech Republic Hungary Poland Slovakia This report was translated by: