JOB DESCRIPTION. Maintenance, IT, Housekeeping, Catering staff

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1 JOB SCRIPTION Job Title Job Holder Responsible to: Responsible for: Main uties: Head of Facilities Beacon of Light General Manager Maintenance, IT, Housekeeping, Catering staff Assisting the Beacon of Light General Manager with the final stage of building the Beacon of Light, interface with design team and main contracts being a link between them and the Foundation of Light. Building set up FF&, contractor and contract set-up. Line management of centre staff, maintenance, housekeeping, centre reception, café, security, ICT and facilities. Facilities Management of all Foundation Outreach Centres, the post is based at the Beacon of Light. Responsibilities and duties relevant to this Role: ffectively manage the building, equipment and materials to ensure their effective use and the safety of staff and visitors ensuring the building is maintained at a high standard To maintain and promote safe working practices through the development and implementation of appropriate safety management systems and to ensure that staff adhere to Health and Safety guidance and legislation. To ensure the timely and thorough investigation of any accidents and to ensure that any recommendations are implemented nsure comprehensive maintenance and management of all utilities, telephones, Value ngineering and ICT requests are maintained. nsure legislative requirements are met at all times Monitor all procedures and guidelines for facilities and draft any necessary changes in the Foundation of Light s policies, strategies and procedures for consideration/approval by the Beacon of Light General Manager Formulate, implement, monitor and review an annual maintenance programme Monitor performance standards to ensure service targets and stakeholder needs are met Keep costs within budget and continuously seek to increase income, achieve efficiencies and reduce costs in line with agreed business plans Track building upkeep as well as anticipated long- and short-term improvements and maintenance eliver high quality standards ensuring the facilities are maintained at expected levels Pro-active management all ICT requirements across the Beacon of Light and all outreach centres of the Foundation of Light including ensuring programming and user requirements, contracts and provision, systems and reporting are met. nsure an internal ICT helpdesk is maintained and responsive nsure that the services provided comply with all statutory requirements and Foundation of Light policies in respect of safeguarding and child protection, health and safety, GPR and data protection Keep the surrounding grounds, football pitches properly care for and maintained/landscaped in accordance with FA requirements nsure the security of the building by effective management of security systems, CCTV and staff Be responsive to emergency situations and act as the first point of contact Operate, maintain and ensure testing is conducted as required on all equipment and systems, include Fire Panel and vacuation procedures Prepare reports for Beacon of Light General Manager as required and to attend meetings as necessary Maintain logs of all repairs and works completed 1

2 Undertake routine inspections and ensure checklists are completed by centre staff Maintain relevant professional and management competencies nsure risk assessments are in place for all areas/activities within the building conduct reviews of the risk assessments as the policy matrix nsure full records of the location and access to essential services on site, including water isolation valves, fire points, drainage systems, gas and power supplies; maintain detailed plans Promote and maintain effective practices in relation to the environment, equality, diversity and inclusion, customer care and risk management Act as the designated Fire and Safety Officer on site; ensuring safe access and egress Implement all relevant policies and procedures relating to the management of the Centre and its staff including the quality, iversity and Inclusion Policy, the Health and Safety Policy, nvironmental Policy, Constitution and Statutory Regulations Contribute to the Business Plan and other high-level documents and reports as necessary Advise the Beacon of Light General Manager on the appointment of consultants as necessary, prepare tenders and manage the performance of external contractors Monitor repairs, maintenance, deliveries and movement of equipment around the centre, ensuring user service is unaffected where possible evelop and maintain standards for the Centre staff to achieve with regard to health and safety, efficiency, cleanliness and housekeeping Prepare and manage weekly staff rotas (including duty management) ensuring staffing levels are at the correct level for the activities timetabled uty Management responsibilities and duties: Take full responsibility for the management of staff on duty within the Beacon of Light, ensuring it is operated in compliance with normal operating procedure, action plans, Health and Safety and all other policies and procedures nsure agreed hygiene and cleaning standards are maintained at all times and that regulations concerning health and safety at work and the handling of chemicals are complied with nsure all first aid and fire, evacuation and emergency procedures are complied with nsure the security of the premises and comply with systems and procedures regarding building, plant, equipment and cash handling Act as the main point of contact whilst on duty for all Centre enquiries and issues Management responsibilities and duties: Manage, develop, communicate with, and engage the employees within your remit As a Senior Manager within the organisation, communicate and engage across the wider-team Conduct informal and formal observations within your team; liaise with the Head of Quality Control and HR team nsure employees are fully inducted, trained, appraised and progressed in line with Foundation of Light policies, utilising the development tools available Identify any training/development needs required to ensure ongoing competence of staff involved in service delivery Administration and M& responsibilities and duties: Work within the established administrative and financial systems to ensure smooth running and quality of projects Complete relevant administration for partner agencies Produce accurate ad hoc reports as requested Answer internal and external queries in relation to your role in a timely and professional manner nsure third party agreements, service level agreements, risk assessments, lesson files and session plans are up to date, in place and signed where relevant nsure databases are updated on a regular basis with correct information Complete and keep up to date: monthly reports (including dashboards), quarterly pro-v-act statistics, traffic lights and development plans Contribute to the Self-Assessment process and work to the agreed objectives for your team and the organisation 2

3 evelopment responsibilities and duties: Consult proactively with service users, partners, suppliers, contractors, stakeholders and employees To develop, maintain and promote partnership working and represent the Foundation of Light at meetings with relevant external stakeholders as required valuate feedback and take appropriate action with a view to continuously improving services, ensuring the best customer experience, at all times nsure exceptional service delivery is promoted as a core value by all staff in your team Contribute to the processes of forward planning and development of processes Complete all paperwork accurately and on time for suppliers and contract suppliers Build strong and lasting external business relationships with partners, contractors and agencies Identify and source new opportunities Keep up to date with relevant developments within facilities management and health and safety nsure targets are met and on budget Support the objectives and aims of the Foundation of Light, and associated companies as relevant, as provided in the Business Plans Attend relevant training and good practice events Behaviour and Professional responsibilities and duties: Maintain working practices in line with Foundation of Light quality and iversity, Health and Safety and Safeguarding policies; self-awareness of own responsibility in these areas nsure regulatory and legislative requirements are met at all times Conduct should reflect the Staff Behaviour Policy (Code of Conduct); uphold Foundation core values (as shown below) at all times Maintain the highest level of professionalism and confidentiality. Attend working groups and CP session as required Build strong internal relationships Work in collaboration with colleagues to achieve the end goal nsure positive organisational messages and culture are maintained Contribute to good housekeeping across all Foundation sites and equipment Follow the laid down policies and procedures at all times FOUNATION OF LIGHT COR VALUS We work as a team We are professional We are proud of what we do and dedicated to achieving our goals We are progressive and forward thinking We are fully committed to achieving the best for our customers and communities We are passionate and enthusiastic Please note - you may also be required to carry out other tasks, not listed, to assist in the efficient operation of our business. At all times you will be required to act in accordance with company policies, follow departmental procedures and maintain the highest level of confidentiality. Acceptance of the job description by the mployee: Signed Print Name ate 3

4 PRSONAL SPCIFICATION Requirement Skills: xceptional organisational and time management skills, ability to work on own initiative, with minimal supervision and to meet varying and conflicting deadlines xcellent interpersonal/communication skills with the ability to communicate at all levels within the organisation and with service users/external agencies both orally and in writing Proven leadership skills and an ability to lead and motivate staff through a change agenda Commitment to teamwork, ability to develop a team culture and have a can do approach to problems and issues Project management, planning and control eveloped problem solving, persuasion and negotiating skills Analyse and interpret data and management information Computer literacy evelopment and maintenance of partnerships and multi-agency working Assess risks, optimise resources and effectively manage budgets Identification and maximisation of commercial opportunities Qualities: Commitment Flexibility Honesty, trustworthiness and confidentiality Motivation and enthusiasm Receptive to ideas and initiatives of others Commitment to equality and diversity, safeguarding and health and safety Flexible approach to working hours Knowledge: Comprehensive knowledge of sport and leisure management and any relevant legislation, guidance and best practice Performance management frameworks and principles and their application in service delivery Software systems including bookings, timetabling and logistics ssential () or esirable () 4

5 Budget management including setting budgets, improving income generation and reducing operating costs Safeguarding and ata Protection, including GPR Capital build procedures and requirements Franchising Commercial catering operations Understanding: elivery of exceptional customer service Work and functions of the Foundation of Light Of the need to work flexible hours to meet the needs of the charity Appreciation of the need for change and development Workplace behaviours and conduct xperience: Managing a multi-use centre including wet and dry facilities and hard and soft services Working with a wide range of partners to promote participation in sport and physical activity Strong commercial awareness and the ability to identify and develop new business opportunities Supervising and motivation of a multi-disciplinary team, creating a cohesive team across the sites Proven success of managing and operating leisure and sports facilities including making and setting strategy, record of innovation and improvements and implementing change xperience of devising and implementing Business Plans and achieving service initiatives through effective performance management Qualifications (or recognised equivalent): Graduate level qualification or equivalent relevant to the knowledge, skills and abilities required for the post including ICT Nationally recognised management qualification (or a commitment to undertake) Prince II or other Project Management qualification CIH Level 3 Award in Health and Safety in the Workplace Other: First Aid riving Licence vidence of continuing personal development Personal Licence Holder 5