SUCCESS STORY FROM PUBLIC SECTOR DUBAI ELECTRICITY AND WATER AUTHORITY

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1 SUCCESS STORY FROM PUBLIC SECTOR DUBAI ELECTRICITY AND WATER AUTHORITY

2 PUBLIC SECTOR THE STORY OF DUBAI ELECTRICITY AND WATER AUTHORITY PLEASE PROVIDE A BRIEF SUMMARY OF YOUR BUSINESS Dubai Electricity and Water Authority (DEWA) combines the strengths of the public sector delivers world-class results. Dubai Electricity Company and Dubai Water Department were established in 1959 as two Dubai Electricity and Water Authority. DEWA has sole responsibility for providing electricity and water services to Dubai. DEWA increased the percentage of renewables WHEN DID YOU START USING THE MODEL? a focus on the result and achievements. studied and understood the requirements and includes: and society to build its strategy and future the three components. sustainability and green environment. customer service. Increasing reachability of customers at their All systems built to achieve outstanding world class results which puts DEWA at the result is one of the most important issues for the management.

3 Building a strong HR system through which to achieve the goals for both. HOW DID YOU GET STARTED? improvement and requirements such as: 4 th th in DEWA which includes awareness camps among DEWA winners to help them smart services that DEWA provides which internal follow-up system. centre assessment. the assessment process to ensure readiness AFIs were concentrated on incremental acquire all the best in class methods; technologies; people and knowledge to achieve the vision and build a robust 3

4 HOW DID YOUR JOURNEY CONTINUE? to elevate its score to that of high-performing of improvements made it possible to gain instance: 1. corporate self-assessments for DEWA for improvement according to the Dubai relevant stakeholders. 4. and Divisional Levels. 5. employees assessors in various awards. 8. divisions/departments related to AFIs improvement between all DEWA employees Conference every two years. Deptartment to discuss the awareness 4. (Freejna). 5. every year. 6. understanding the awards criteria and sessions if required 7. achievements in the Dubai Government th WHAT VALUE DID IMPLEMENTING THE MODEL BRING TO YOUR COMPANY? Leadership embraced the modern management possible for the leadership to spread this focus

5 surpassing leading European and American companies by reducing losses in power reducing water losses. DEWA s results are among WHICH ASPECTS OF THE MODEL IMPLEMENTATION ARE YOU PARTICULARLY PROUD OF? DEWA adopts all components of the model improve and develop systems in DEWA. We are Leadership: DEWA has leaders who shape the future and make it happen. Leaders in for employees to achieve individual implements a major milestone in the growth developing a stakeholder focused strategy. are developed and deployed to deliver the strategy. employees are the backbone and real wealth that contribute to our achievement and success. DEWA values the people and promotes the culture of empowerment that will serve the achievement of DEWA s corporate and personal goals. approaches and systems to achieve its enhance the added value for all stakeholders. are among the main pillars of DEWA s success story. and services to generate increasing value for customers and other stakeholders. achieves in line with their strategic goals: Customer Results: DEWA achieves and sustains outstanding results that meet or customers. stakeholders within society. Business Results: achieve and sustain stakeholders. received and its success such as: Dubai Quality Award - Gold Category Dubai Human Development Award (DHDA)- Gold category Energy and Green Economy Awards 9th cycle Best Business Awards for Best Health & Ideas Arabia DEWA won the "Idea of the Year Financial" 5

6 Government - Best New Government Government - Best Website category for DEWA s website. AS A RESULT OF IMPLEMENTING THE MODEL, HAVE YOU BEEN ABLE TO IDENTIFY IMPROVEMENTS? through the years such as: Electricity for 4 years: Ranked Number 1 in DEWA s strategy is aligned to the Dubai using latest technology (Green) in the world generate power and then connect it to the grid All these results cannot be achieved without reference model. AS A RESULT OF IMPLEMENTING THE MODEL, HAVE YOU BEEN ABLE TO IDENTIFY IMPROVEMENTS IN ANY OF THE FOLLOWING?

7 rd in the results was increasing year by year and reached WHAT DO YOU THINK ARE THE KEY BENEFITS OF IMPLEMENTING THE EFQM PHILOSOPHY? improvement part of their daily jobs. it possible to know peers and what they are doing to improve. understand why DEWA needs change and it takes each individual. philosophy made it possible for DEWA to understand where to start and what to do now through every philosophy and the elevated performance results working for DEWA. HE Saeed Mohamed Ahmad Al Tayer, WANT TO KNOW MORE ABOUT DEWA? and we will make sure to get an answer for you. You can contact us at:

8 EFQM Avenue des Olympiades Brussels, Belgium Tel +32 (2) Fax +32 (2)