THE INSURANCE NETWORK

Transcription

1 THE INSURANCE NETWORK Using data and analytics innovatively to drive efficiency, enable insight and improve customer service to deliver competitive advantage 19 th May 2015 Dexter House London Keynote speakers Chris Slater Chief Operating Officer Simply Business Richard Davis Head of Analytics Lloyds Banking Group Catherine Barton Partner Ernst & Young LLP Speakers include Orlando Machado Head of Customer Insight and Engagement MoneySuperMarket David Pardoe Head of Science EMEA AIG Europe Andrew Bennett Chief Executive Officer DriveStyleInsurance Ltd Dan Bishop Head of Pricing Hiscox Craig Parfitt Head of Analytics and Management Information ACE European Group Iqbal Adjali Head of Analytics LV= BOOK NOW First 30 Places VAT Standard Rate VAT Main sponsor: Ian Kenealy Head of Customer Data & Analytics RSA Exhibitors: Jason Cabral Group Head of Pricing & MI Zenith Insurance

2 Overview Data and analytics is changing traditional approaches to successfully assessing and underwriting risk. New data sources and huge increases in data volumes, coupled with advances in technology processing power and analytical techniques have transformed traditional operating models across the insurance value chain. This has the potential to radically change your business: internally with new, more efficient processes, systems and ways of working - and externally by offering innovative, tailored and better priced products to the right customer. This conference looks at leveraging data streams innovatively and in smarter ways to deliver the twin goals of leaner business operations and a better customer experience. Topics to be discussed include: With so many new sources of data, what are the best channels to deliver the right products to the right customers? What are the best strategies to show the real value of data - and which actually add financial value? What could data and analytics processes developed in the banking sector mean for the insurance market? How do we effectively leverage new data sources to drive leaner business models? Telematics will be a disrupter so how do we embrace these challenges to provide a targeted price sensitive product to the customer? Does too much data lead to data fatigue? If so, how do we work smarter to derive better business insight? Programme Registration, coffee and networking Introduction by the chair KEYNOTE PRESENTATIONS Using data and analytics to fundamentally rewrite how an insurance organisation operates The twin data challenges turning data into valuable information and then using it effectively Re-engineering people & processes to embed data in the DNA of a business Moving data from the back office to the center of the organisation for operational and commercial benefit How does new data change the market for product development and customer engagement? How do we meet the challenges of the volume and diversity of data across an organisation? Chris Slater COO Simply Business Generating value from data placing your bets Where to focus on first to gain competitive advantage Analytics without actions - money wasted? Making progress with imperfect data Mitigating new risks emerging in a data-centric world Embracing innovation as part of business as usual Catherine Barton Partner Ernst & Young LLP External perspective - data and advanced analytics in the banking sector How technology, data and analytics are transforming business processes in the banking sector How do digital channels allow us to target the right offer at the right time? A vision of the future and the implications for insurance Richard Davis Head of Analytics Lloyds Banking Group Coffee and networking

3 11.30 Streamed Sessions Delegates select one of the following two streams. You ll hear two case study presentations designed to stimulate debate and allow benchmarking during the round table discussions that follow. STREAM 1 Using data and analytics to drive innovation in your operating model How can your business processes exploit the full potential of new data sources to achieve a smarter, leaner operation? STREAM 2 Unlocking the full potential of telematics What is the real potential for telematics to deliver a targeted, cost effective service to your customers? Sponsored by: Chaired by: Richard Read, Senior Manager, Ernst & Young LLP Getting the most out of your data: spotting the gems and putting them to use for a leaner operation How do you get smarter with your existing data? How do you analyse it to produce real gains in your operating model? How do you recognise the patterns of data which represent real value? Is it really the small data where most value can be gained? Are we at the tipping point where telematics becomes the major disrupter for motor insurance? What is stopping the mass take-up of telematics? What factors need to align to trigger the tipping point for adoption? What will the impact be on the competitive landscape? What should the insurance industry s response be? Marketing, pricing and claims strategies Dr Orlando Machado Head of Customer Science MoneySuperMarket Andrew Miller CTO, Thatcham Research, & President and Chairman of the Board of Directors, Euro NCAP How do you effectively use data and analytics to solve existing problems of inefficiency in the operating model? How do we find or develop the right people who can understand the operating model and can spot how data can be used? Aligning your operations: bringing distribution, underwriting and claims together to share understanding of each other s data to improve synergy The challenges of using external data sources to deliver new ways of improving business performance Providing better customer service and managing costs through telematics Effectively embedding telematics data into pricing, underwriting & claims What are the practical challenges in handling increasing volume of telematics driven data How can telematics data be effectively used to offer price sensitive products in a segmented market? Martyn Green Director, Pricing and Insight BGL Group Andrew Bennett Chief Executive Officer DriveStyleInsure Ltd Lunch and networking

4 14.00 Panel discussions Delegates select one of the following two panel discussions PANEL 1 Data and technology How will new technologies drive smarter working and greater analytical processes? PANEL 2 Improving customer insight to optimise digital distribution channels How can data improve the customer experience? Technology is the new enabler but on its own it is not a silver bullet. This session will explore how technology can drive innovation in traditional data processes, the challenges of handling increased volumes of data, and how companies will decide where to invest to maximise ROI. Topics to be discussed include: Hype verses reality: developing an approach to data and technology that will solve today s business challenges Which technologies can best be used to handle growing data volumes? The limitations becoming apparent in software such as Hadoop What are the right technologies for the industry s challenges: developing the right criteria to provide outcomes Cloud, hosted or third party; which is best to handle ever increasing data volumes while providing a cost effective service? This session will explore the practical challenges of maximising data to drive profitable growth and provide targeted products which increase customer loyalty. Topics to be discussed include: With so much new data, which sources can contribute to optimising a multi-channel distribution strategy? Can one-to-one programmatic marketing really make a difference to the customer experience and the bottom line? How do we use data from the customer s web journey to improve the experience? How will the Internet of Things change the relationship between the insurer and consumer, and provide a targeted and enhanced experience? What are the challenges in using real time data to effectively price your product? Craig Parfitt Head of Analytics and Management Information ACE European Group Ian Kenealy Head of Customer Data & Analytics RSA David Pardoe Head of Science EMEA AIG Europe Ltd Paul Wishman Group ecommerce Director LV= Annarita Roscino Head of Analytical Development Zurich Insurance Dan Bishop Head of Pricing Hiscox Coffee and networking

5 15.20 Afternoon workshops Delegates select from the following two case study workshops WORKSHOP 1 Linking client insight to engagement and pricing WORKSHOP 2 Leveraging the financial value of data Using new data streams and real time pricing for enhanced customer engagement. What are the challenges in using data streams to create new opportunities for cross selling and upselling? How do we use real time pricing to provide a targeted and accurately costed product for the client? How do new data streams positively contribute to customer engagement? Developing a data strategy that positively impacts the bottom line. How do you measure the commercial value of a new data stream? Can we benchmark with other industries? How do you achieve buy-in from the board? How do we achieve an internal change in culture to analytical driven processes? Dan Fiehn Group Head of IT Markerstudy Iqbal Adjali Head of Analytics LV= CLOSING PANEL DISCUSSION Sponsored by: How can insurance leverage the power of data and avoid data fatigue? There is now a multiplicity of data sources which have the potential to provide real benefits to your business. But increased data volumes and variety adds pressure to already stretched systems, processes and people. The challenge for the industry is to take up the opportunities without drowning in a sea of data. Our expert panel will present their vision for the industry and the use of data, and outline key challenges and possible solutions before answering questions from the audience. Chaired by: Catherine Barton Partner Ernst & Young LLP Keith Holmes Head of Digital Analytics and Data RSA Jason Cabral Group Head of Pricing & MI Zenith Insurance Paul Emuss Marketing Analytics Director Arthur J Gallagher Networking drinks reception First 30 Places VAT - Standard Rate VAT

6 Five key reasons to attend: The focus is on how to leverage new data innovatively to drive a leaner operation, provide an enhanced customer experience and increase profitability Hear the strategic insights from heads of analytics, Chief Operating Officers and digital commerce directors that will help shape your strategy Three keynote presentations providing strategic visions on data and operations as well as how experiences in other financial sectors can be successfully applied to the insurance market Benchmark your approach and leave with practical insights to allow you to use data in more innovative ways that deliver tangible results Choose the sessions that best meet your challenges: on business operations, reaching out to your customers and technology Join The Insurance Network... Joining The Insurance Network means joining a networking and benchmarking forum of thought leaders from the insurance industry. Membership is exclusively for directors from insurers and brokers to ensure you meet and benchmark with your peers: junior managers and supplier representatives should not apply. MEMBER BENEFITS INCLUDE: Discounted attendance at: Strategic Claims Conference 5 th March 2015 TINdata 19 th May 2015 TINtech th June 2015 Customer Engagement in Insurance 29 th September 2015 London Market Claims th October 2015 TINtech London Market February 2016 Plus FREE attendance at: 3 Evening panel discussions 3 Breakfast briefings 3 Member only lunches MEMBERSHIP OPTIONS: Individual membership VAT Corporate standard 3 x nominees VAT Corporate enterprise 5 x nominees VAT Corporate enterprise PLUS 10 x nominees VAT To discuss membership contact us at: info@the-insurance-network.co.uk

7 With so many events to choose from, why come to ours? We stick to a number of golden rules that enable you to maximise value from attending our events and ensure you gain key insights from other members of the audience as well as the presenters: Only director level delegates in the audience No junior managers can attend as delegates to ensure you discuss and benchmark with your peers Interactive format By including dedicated time for discussion, reflection and benchmarking you can pick up those invaluable learnings and practical techniques from your peers No press, no transcripts just honest, open discussion Speakers will water down their presentations if they know there are press in the audience that s why we are independent from any publication, have no press in the audience and take no transcripts Fully loaded event App that is central to the day Make the most of your conference before, during and after the event by downloading the free conference App. Network, share experiences, make notes and take part in the addictive leaderboard Main Sponsor EY s data and analytics practice focuses on addressing the key market drivers impacting the insurance industry including digital, regulation and intense competition. We do this by harnessing the power of your company s enterprise data assets to grow, optimise and protect your competitive innovation. We help to rethink how data is captured, stored, governed and used by a business as a strategic asset. Many insurance companies struggle to embed analytics into operational decisions in a systematic and repeatable way. Our approach is to focus on value driven analytics that support better decision making and performance improvement. EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. Here in the UK and across the world, our global insurance team is dedicated to delivering on this purpose. Our people have on-the-ground experience of local markets and an understanding of emerging global trends. We look at each of our client s businesses against this backdrop. Whether you are a start-up or one of the world s most complex organisations, we can help you manage risk effectively, build trust with stakeholders and deliver sustainable growth. For more information, please visit Exhibitors Atticus MI is the fast growing business intelligence division of Atticus Associates. We are passionate about improving MI/BI capabilities for insurers through improved data warehouse design, reporting and dashboard analytics. The Atticus EDW sets a new industry standard by providing a proven, scalable and flexible platform to de-risk and expedite your data warehouse build. Atticus DQPro is a cost effective Data Quality as a Service solution that allows insurers to profile, measure and report on enterprise data quality in real time whilst fully supporting Solvency II and Lloyd s regulatory needs. Whether you are a Lloyd s syndicate, general insurer, MGA or start up, we are the Intelligent Alternative. For more information visit: Granger Smith Consulting provides business intelligence solutions and a wide range of BI consulting services, from education, strategy and architecture to technical delivery in business information management. We provide the full suite of analytical tools and processes to drive profit and a true understanding of your client base. We are specialists in the insurance sector with a wide breadth of skills and experience delivering complex requirements and helping insurance organisations with governance, risk and compliance. Our industry knowledge ensures we understand your issues and our consultants speak your language. For further information, please visit Majesco is a provider of core insurance software, consulting and IT services to over 100 customers worldwide. Majesco delivers solutions in all areas across the insurance value chain including policy administration, new business processing, billing, claims and distribution management to insurance carriers for lines of business including Life, Annuity, Group Benefits and P&C. For more information visit us on First 30 Places VAT - Standard Rate VAT

8 THE INSURANCE NETWORK Booking Options Practitioners (Actively working for an insurer, broker or loss/claims adjuster. No suppliers please*) First 30 to book: 499+VAT (standard rate VAT) Member rate & Membership VAT Joining fee & member rate VAT Group bookings Book 2 places and the 3rd place is FREE For sponsorship and exhibition opportunities call Phil Middleton on or phil@middleton-burgess.co.uk BOOK NOW First 30 Places VAT Standard Rate VAT How to register... Select your booking option & choose one of the 3 easy ways to jeremy@the-insurance-network.co.uk On receipt of your registration we will send you an confirmation. If you have opted to pay by credit card a member of our team will call you. Add the date to your diary. Closer to 19th May 2015 we will send through a map & directions to the venue Registration terms and conditions If you are unable to attend this event for any reason you must notify Jeremy Burgess immediately by calling If you wish to cancel your booking we must receive notice in writing before April 24th 2015 and you will be entitled to 50% of the registration fee. Cancellations received on or after April 24th 2015 will not be refunded. If you would like to transfer your booking to another member of your organisation you must contact Jeremy Burgess on It may be necessary beyond the control of Middleton Burgess Limited to alter the content and timing of the programme or the location of any event. In case of cancellation Middleton Burgess Limited liability is limited to transfer this booking to a similar event to be held within the next 12 months. Should Middleton Burgess Limited be unable to provide a similar event a refund will be applicable to the value of the registration price paid at the time of booking. Personal Data is gathered in accordance with the Data Protection Act. Your details may be passed on to our partners. The Insurance Network is administered by Middleton Burgess Limited, 1st Floor, Europoint, 5-11 Lavington Street, London, SE1 0NZ Company Number; VAT registration number: