This Privacy Policy applies to each of the companies in the Reckon Group, being Reckon Limited and its subsidiaries in Australia and overseas.

Transcription

1 PRIVACY POLICY Reckn is cmmitted t maintaining the privacy and security f yur persnal data and t cmplying with its bligatins under data prtectin legislatin in the UK, including the Data Prtectin Act This Privacy Plicy frms part f the Reckn Licence Agreement and t use the Services yu must cnsent t this Privacy Plicy. All terms defined in that Agreement have the same meanings in this Plicy. This Privacy Plicy applies t each f the cmpanies in the Reckn Grup, being Reckn Limited and its subsidiaries in Australia and verseas. This plicy can be viewed n ur website Please familiarise yurself with ur Privacy Plicy t understand: the kind f infrmatin we cllect and hld; hw and when we may cllect and hld persnal infrmatin frm yu; the purpses fr which we cllect, hld use and disclse yur persnal infrmatin and what happens if we dn t cllect the infrmatin; the limited circumstances where we are likely t disclse infrmatin t verseas recipients and in which cuntries they are lcated; and hw yu can cntact us t access r crrect persnal infrmatin which we hld abut yu r cmplain abut ur cllectin, handling r disclsure f yur infrmatin. By using the Services, yu signify yu have read, understd and cnsent t ur Privacy Plicy. In particular, because Reckn exprts yur persnal data in the manner described belw we require yu t cnsent t this exprt in rder t prvide the Services t yu. Persnal infrmatin Persnal data (referred t in this Plicy as persnal infrmatin ) as defined in the UK Data Prtectin Act 1998 means: data which relate t a living individual wh can be identified (a) frm thse data, r (b) frm thse data and ther infrmatin which is in the pssessin f, r is likely t cme int the pssessin f, the data cntrller, and includes any expressin f pinin abut the individual and any indicatin f the intentins f the data cntrller r any ther persn in respect f the individual

2 The cllectin f persnal infrmatin Purpse We nly cllect and prcess persnal infrmatin fr purpses which relate t ur business, functins and activities. Withut yur persnal infrmatin, we may nt be able t deliver r give yu access t the Services, r prvide yu with technical assistance r updates fr the Services. We cllect persnal infrmatin in relatin t the fllwing purpses: registering r activating ne r mre f the Services; verifying and authenticating yur purchase, initially and then during yur perid f use f the prduct, r where yu may have changed details f the cmputer yu are using with the prduct; prviding installatin key cdes, access cdes r ther related access details; invicing; refunds and dealing with warranty issues; prviding technical supprt, assistance, cnsulting services and training; imprving ur prducts and the Services; and generally, t enable us t prvide the prduct and infrmatin needed t ensuring yu are able t enjy the maximum benefit f ur prducts. Where yu prvide us with persnal infrmatin abut smene else, fr example ther authrised users f ur prduct(s), and emplyees, yu must have their cnsent t prvide their persnal infrmatin t us based n this Privacy Plicy. We may als cllect and use yur persnal infrmatin t: prmte ur Services t yu; t prvide yu with mre relevant and persnalised infrmatin t be mre relevant t yu and yur business; use the infrmatin t prmte prducts t yu f sme f ur netwrk f assciated service prviders and prduct vendrs; t de-identify yur infrmatin, and using the de-identified infrmatin fr internal use fr the purpses f analytics with regard t use f ur Services, develpment, training and demnstratin f ur Services; r fr benchmarking and/r r sale t third parties. 2

3 When we cllect persnal infrmatin We mst cmmnly cllect persnal infrmatin directly frm ur custmers r their authrised representatives. Smetimes we may cllect infrmatin frm a third party r a publically available surce, but nly if the persn has cnsented t such cllectin. In summary, we mst cmmnly cllect persnal infrmatin when yu: 1. Engage in prduct related activities, such as: when yu purchase, register, install r use ur Prducts when yu use ur technical supprt r cnsulting services when yu participate in Reckn prgrams, eg: as a member f ur Partner prgrammes, including as a re-seller when yu prvide us with cpies f yur database r give us access t yur database and systems s that we can prvide yu with the technical supprt r cnsulting services yu may have requested. 2. Engage with us in ther ways, such as: in yur nrmal cmmunicatins with us, when yu , telephne us r give us yur business card - attend public functins, events, seminars, radshws, cnferences, training run by r at which Reckn is present enter cmpetitins - use ur website participate in frums, such as Reckn Cmmunity r use ther scial media tls thrugh ur website r in relatin t ur Prducts Transfer f Persnal Data frm the EU Reckn uses data prcessing facilities prvided by Amazn AWS and Micrsft which are principally lcated in Sydney, Australia but may incidentally include ther lcatins frm time t time. In rder t prvide the Services t yu, we will transfer yur persnal data ut f the Eurpean Unin when yu register fr, subscribe t and use Reckn prducts and Services. This is necessary t give yu access t the Services. We will als carry ut such prcessing in Australia as may be necessary t perfrm ur cntract with yu r t implement measures requested by yu. 3

4 After being transferred, yur persnal data will be securely stred n clud strage infrastructure which we license frm third parties including Amazn AWS and Micrsft. We have entered int binding cntractual safeguards t prtect yur persnal data while it is being prcessed by Amazn AWS and Micrsft which satisfy the requirements f EU and Australian privacy law. Yu can view a cpy f thse terms here. Hwever, yu shuld be aware f the pssible risks f such a transfer due t the absence f an adequacy decisin frm the Eurpean Cmmissin in relatin t Australia and ther apprpriate safeguards. Examples f circumstances in which we will transfer yur persnal data include when yu register fr and subscribe t Reckn prducts, when we update r prcess yur billing details, and when we cnduct annymised benchmarking and ther analysis t imprve the Services. We are cnfident that Australian data prtectin law, in cmbinatin with the cntractual safeguards adpted by Reckn and its service prviders, guarantee a level f prtectin fr yur persnal data that is at least as high as EU data prtectin standards. We have taken all necessary steps t adpt and enfrce the apprpriate safeguards and will at all times cmply with (i) the requirements f the Privacy Act 1988 (Cth) insfar as prcessing is carried ut in Australia, and (ii) the requirements f EU data prtectin legislatin insfar as they apply. Yu must have authrised this transfer in entering int the licence agreement with Reckn Limited and must have given yur cnsent befre using the Services. When yu purchase and use ur Prducts, technical supprt and jin Reckn prgrams we may cllect infrmatin frm yu and thers whse details yu use with their cnsent: Upn purchasing by yu f any f the Reckn Prducts ffered thrugh the Reckn website, any Reckn App, Reckn E-Stre, Reckn Call Centre, thrugh retail and ther sales channels. Upn registratin by yu f any f the Reckn Prducts ffered thrugh the Reckn website, any Reckn App, Reckn E-Stre, Reckn Call Centre, thrugh retail and ther sales channels, such as the Reckn Partner prgram. Upn entering an agreement with us fr the installatin r implementatin f ur Prducts, fr example, Reckn APS practice management mdules, r Reckn APS Private Clud services. Upn the purchasing f upgraded versins r renewal f subscriptin versins f Reckn Prducts, ften in respnse t ur having cmmunicated with yu abut such upgrades. When yu use the Services r any f their cnstituent prducts. 4

5 When yu use ur website, cmmunity frum, blgs, message bards, & scial media links frm ur website. Upn the jining, r renewal, f varius Reckn prgrams, including Reckn Advantage r the Reckn Partner prgram. Upn seeking t becme a Reckn prduct reseller where stck is prvided n credit, we may seek financial details befre apprving the appintment as a reseller. When yu cntact us fr technical supprt r, in relatin t Reckn APS Prducts yu may als cntact us fr cnsulting services, whether nline, telephne r in persn. Please refer t Disclsure t verseas recipients utside the Reckn Grup, t understand when yur persnal infrmatin may be disclsed t an verseas recipient, when using ur technical supprt r cnsulting services. We als cllect persnal infrmatin indirectly frm Reckn Partners relating t Reckn Prducts yu have purchased thrugh them. Persnal infrmatin may als be cllected when custmers sign up fr add-n services prvided by third party suppliers such as banking services (eg fr bank data dwnlads), r merchant accunts, ther payment services, SMS text services, such as Reckn SMS services, share trading services, wealth management, bill payments services and the like. In these cases and because yu have elected t use these third party services yur persnal infrmatin may als be passed n t these third parties and will be prcessed, disclsed and prtected in accrdance with the third party s respective privacy plicy. When yur cntact with us des nt relate t a purchased prduct We als cllect persnal infrmatin at ther times, which d nt relate specifically t yur purchase r use f ur Services, as described belw: Frm delegates wh attend ur radshws, briefings, seminars, prduct training and demnstratins, as well as ther public events where registratin frms and feedback frms are filled ut by attendees. Frm entrants in Reckn cmpetitins, wherever ffered, such as via direct mail campaigns, a Reckn website, scial media r any ther media, at seminars r public events, which may r may nt be hsted by Reckn Upn registering t request infrmatin frm us n ur website r yur respnses t ffers r ther marketing campaigns, cmpetitins n ur website r direct marketing campaigns. Use f ur website, cmmunity frum, blgs, message bards, & scial media links frm ur website. If yu d nt wish us t cntact yu fllwing such cntact please advise us at the time f such cntact r immediately fllwing ur first use f yur infrmatin thereafter. We will nt 5

6 make it a cnditin f these activities that yu cnsent t ur receipt f yur persnal data nr its retentin r any ther use. Yu will be asked t cnsent t such use by Reckn. The types f persnal infrmatin we prcess The persnal infrmatin cllected frm yu r yur authrised agent directly, wuld generally cmprise name, address, pstal address, telephne, fax and cntact details, ther authrised users f yur prduct, where applicable, as well as the details f the Reckn prduct that yu use. High level infrmatin in relatin t yur business may be als be cllected and may include details f yur industry r prfessin, fr the purpse f better understanding yur business and needs in relatin t ur prduct. We cllect infrmatin frm yu when installing the prduct and use f yur prduct, ie a file n yur hard drive recrds the date f installatin, such as the unique prduct number f the cmputer, cllected in relatin t yur use f the sftware, fr example which may include internet prtcl address, hardware identificatin, perating system, applicatin sftware, peripheral hardware, nn-persnally identifiable sftware usage statistics. In relatin t certain Prducts, we may cllect and handle the fllwing; Reckn BankData: bank details slely fr purpse f prviding yur authrisatin and btaining relevant apprvals frm yur relevant bank s that yu can receive the relevant bank feeds using ur Prducts, fr example in yur applicatins t authrise bankfeeds; Reckn SuperLink: banking details and yur emplyees persnal infrmatin fr the purpses f transmitting the payment instructins using Westpac QuickSuper prtal t prcess the superannuatin payments in accrdance with yur instructins; infrmatin held in databases created using ur hsted r nline Prducts, such as SyncDirect, Reckn One, Reckn Accunts Hsted r Reckn APS Private Clud. The infrmatin cllected wuld be cllated and de-identified, befre being used fr benchmarking r sale t third parties. Using ur website r scial media tls Depending n the type f activity yu are engaging in, we may cllect infrmatin directly and indirectly when yu use ur website r scial media tls. We may als cllect unidentifiable infrmatin frm yu relating t the pages yu visit etc. See als Reckn Website and Scial Media & Public Frum belw. Where yu have prvided yur persnal details when visiting ur website, such as yur membership, accunt r custmer details, r registered fr an activity, entered transactins yu have entered whether paid r free, we may als cllect infrmatin frm yu relating t hw yu use ur website, the pages yu have viewed, nature f the requests r enquiries yu have made etc. 6

7 Technical supprt r cnsulting services If yu request technical assistance r, in relatin t Reckn APS Prducts, cnsulting services, yu may cntact us nline, telephne r in persn. We may require the fllwing infrmatin frm yu in rder t prvide yu the assistance needed: infrmatin relating t yur prblem and ur suggested slutins are als recrded by us t assist in better custmer relatinship management; yu may als need t prvide cpies f yur data r grant access t yur database, prvide passwrd, pin r ther access details in rder that we may assist yu with yur prblem r inquiry. Where passwrds r ther access details are prvided, we strngly recmmend that yu update thse access details nce yur issue has been reslved; yu may als be required t prvide ther details fr the purpses f identificatin and verifying authrisatins t prvide supprt, such as if yu require us t make any changes t yur accunt r settings; infrmatin cllected frm yu in relatin t technical supprt r cnsulting services may be btained frm yu nline r by telephne, and in the case f cnsulting services, they may als btained n r ff yur premises. Hw we use and handle this infrmatin Where infrmatin is cllected in relatin t the purchase r use f a Reckn prduct, we use yur persnal infrmatin in the fllwing ways: We cllect persnal infrmatin s that we can cmmunicate with yu abut the Prducts that yu use and efficiently manage and administer all Prducts we prvide t yu. These cmmunicatins culd relate t sftware upgrades, feature variatins r enhancements, billings any particular issues r prblems that have been detected within the sftware and crrective measures that may be taken, and infrming yu f ther Reckn Prducts, including the availability f specialised, sftware specific, statinery Prducts, debt recvery services, sftware training services, share trading services, banking services, seminars relating t assciated Prducts such as share trading classes and ther types f classes. Identificatin and revalidatin f sftware end-users assists Reckn in establishing wh is legally permitted t use the varius Reckn Prducts and therefre assists us in enfrcing cpyright and intellectual prperty rights. Prduct infrmatin cllected when it is installed r used assists us t regularly revalidate that the prduct is being used n the crrect cmputer and is nt installed n ther cmputers withut yur authrity and utside the terms f ur licence. The infrmatin we cllect frm yu relating t yur use f the Prducts facilitates the prvisining f updates, supprt, invicing r nline services t yu. 7

8 In the case f Reckn BankData we nly cllect data frm yu t enable yu t authrise the relevant bank r financial institutin t prvide the bankfeeds t be prvided and imprted int yur service using the BankData service. Aggregated infrmatin: We may als aggregate infrmatin which des relate t yu t help us t mnitr and imprve the effectiveness f ur website and verall cmmunicatin t yu, fr example, prviding yu infrmatin and Prducts relating t matters fr which yu have indicated an interest in yur brwsing f ur website, r participatin in ur nline activities, requesting infrmatin frm abut Prducts, articles, technical supprt etc. We may als aggregate (and de-identify) infrmatin which des nt relate t yu (cntaining n infrmatin identifiable t a specific persn) which is cllected: Financial infrmatin: in relatin t yur purchase and/r use f ur Prducts r relating t use f ur website, scial media and blgs etc, it may smetimes be used fr research and analysis purpses by us r cntracted service prviders fr us t better understand statistical trends in industry and prduct usage; r frm databases created using ur nline r hsted Prducts, fr example in SyncDirect, Reckn One, Reckn Accunts Hsted, Reckn APS Private Clud relating t varius expense r payment trends. This infrmatin is first de-identified then may be used fr benchmarking and/r fr sale t third parties. In the case f financial infrmatin requested frm parties wishing t be resellers this infrmatin is used t perfrm credit referencing and checking. Where credit card infrmatin is prvided, we use it slely t check yur financial qualificatins and/r t cllect payment frm yu. Technical supprt r cnsulting Yur infrmatin will nly by used r accessed fr: the purpses f reslving yur technical issue with the prduct; and in sme instances yur infrmatin may be used r shared with ther departments r entities within Reckn Grup, fr the purpses f imprving ur prduct r business; r yur infrmatin will be de-identified and used fr prduct develpment training and the demnstratin f ur Prducts; and 8

9 nce yur issue has been reslved yur infrmatin is returned, destryed r de-idenitified. Where yu might have purchased a prduct frm ne f ur netwrk f Reckn partners: then the relevant partner will als have yur infrmatin and they may frm time t time cntact yu fr the purpse f renewal f subscriptins based upn ur recrds f whether r nt yu have renewed; we may at the request f a Reckn partner prvide infrmatin relating t the status f licences held by peple wh have purchased a Reckn prduct frm the relevant Reckn partner; and/r we may prvide de-identified persnal infrmatin t ur Reckn partners, wh may r may nt be the partner yu purchased a Reckn prduct fr market analysis, eg number f current licences fr ur Prducts held in specific regin etc. T cmmunicate and prmte ur Prducts and business. If the persnal infrmatin was cllected thrugh yur ther cntact with us, ie. nt relating t yur purchase r use f ur prduct(s), we use yur persnal infrmatin in the fllwing ways: T fllw up any enquiries yu may have made a regarding ur business r Prducts and, because f the circumstances r express instructins frm yu, we will cmmunicate with yu abut Prducts we understand yu have r a likely t have an interest. Mst f this cmmunicatin with yu will be by . In all cmmunicatin f this kind with yu, yu will have the pprtunity t pt ut f any further s. T tailr ur cmmunicatin with yu t ensure the infrmatin and cmmunicatin yu receive frm us is relevant t yu. T assess and imprve the effectiveness f ur website and cmmunicatin with yu. T cmmunicate and prmte ur Prducts and business. We will cease t d s n yur request. Direct marketing We will nly use yur persnal infrmatin fr direct marketing where we have btained yur cnsent, directly r indirectly and in cmpliance with the UK and EU legislatin. In the absence f express cnsent frm yu, we will nly use the infrmatin in a way that yu wuld reasnably expect yur persnal infrmatin t be used in relatin t ur business and Prducts. Fr example, if yu prvide yur business card t ne f ur emplyees at an event, we may cmmunicate with yu abut ur Prducts r future events, unless yu 9

10 instruct us nt t d s. In all ur direct marketing t yu, yu will always have the ability t request us t discntinue sending t yu any further f such direct marketing material t yu. If yu wuld prefer nt t receive cmmunicatins frm us that d nt relate t any Prducts t which yu have subscribed r which yu have purchased, please cntact us as fllws: Cntact number: Cntact uk@reckn.cm Or write t us: Reckn Sftware UK Unit G, Suth Cambridge Business Park, Cambridge, CB22 3JH Disclsure We will nly use the persnal infrmatin fr the purpse fr which it was given t us, r fr purpses which are directly related t ne f ur functins r activities. We wuld nly disclse infrmatin in circumstances permitted by the UK and EU data prtectin laws, such as when: Yu have cnsented; It is therwise required r authrised by law Infrmatin cllected may be shared with ther subsidiaries within the Reckn Grup fr use in the prvisin and imprvement f their Prducts t yu. Where infrmatin is shared within Reckn Grup it will be disclsed and handled in accrdance with the terms f this Privacy Plicy. We will nt disclse yur persnal data utside the Reckn Grup save with yur cnsent r as described in this Privacy Plicy; if yu have nt given cnsent fr these purpses we will seek yur cnsent befre disseminating yur persnal data in the fllwing ways : Where an external party wishes t cmmunicate with any r all parts f the Reckn user/advantage member database, and Reckn is agreeable t this cmmunicatin being sent; Infrmatin may be prvided t third party technical supprt services lcated utside Australia, fr the purpses f dealing with technical supprt issues yu may have raised t assist yu and/r r which may als assist us t imprve ur prduct and prcess generally. If yu have signed up fr add-n services prvided by third party suppliers such as banking services, bank data dwnlads, superannuatin payment services, merchant accunts, SMS text services. In these cases persnal infrmatin may als be passed n t the third party and will be used, disclsed and prtected in accrdance with the third party s respective privacy plicy. Such sign up will cnfirm yur 10

11 cnsideratin and apprval f the privacy plicy f such third parties and yur cnsent t such prvisin ; Reckn may use, frm time t time, external service prviders t facilitate cmmunicatins with its custmers, fr example a mail huse. In these circumstances, Reckn may prvide persnal cntact/address infrmatin t the external service prvider t enable the cmmunicatin t be dispatched. Such infrmatin is prvided t the external service prvider n the strict basis that it be used fr this purpse nly and that their handling f the persnal infrmatin prvided t them cmplies with Reckn s Privacy Plicy and the bligatins f the UK and EU persnal data laws with the external prviders are put in place t ensure this; where the infrmatin is disclsed t a credit referencing bureau; if required by law r t cmply with a law, curt rder r legal prcess. In the event there is a transactin which invlves the sale r any r part f ur business assets, it is pssible that persnal infrmatin we pssess may be transferred as part f the transactin. Further, where reasnably practicable, we will specify that the persnal infrmatin must be handled in accrdance with this plicy and cnsistently with the requirements f the UK and EU laws. Reckn website Yu may explre and brwse ur website withut prviding any infrmatin abut yurself. When yu visit ur website, fr example, t purchase any Prducts, r enrl int a training curse, technical supprt, cntribute t a frum, register fr an event, participate in a cmpetitin r prmtin, request further infrmatin frm us, we generally request that yu prvide persnal infrmatin abut yurself primarily s that we can respnd t yur query, prvide yu with further infrmatin, cnfirm yur details, bking etc. Yu may chse nt t prvide this infrmatin but this wuld prevent r minimise yur ability t experience the full features f the website, such as nline payments, access t sme subscriptin Prducts, restrict access t certain areas f the website r activities. The Reckn website uses: "ckie" technlgy. What are ckies? Ckies are pieces f infrmatin that a web site transfers t an individual's hard drive fr recrd-keeping purpses. Ckies make web-surfing easier fr yu by saving yur passwrds, purchases, and preferences while yu're n a website. The use f ckies is an industry standard - yu'll find them at mst majr web sites. Yu have the ability t accept r decline ckies if yu prefer. If yu chse t decline ckies, yu may nt be able t experience the full features f the website. navigatinal infrmatin. This is infrmatin abut yur cmputer and yur visits t this website such as yur IP address, gegraphical lcatin, brwser type, pages viewed, referral surce. We use this infrmatin t imprve the website. We may 11

12 cmbine the navigatinal infrmatin and persnal infrmatin t prvide yu with mre tailred infrmatin abut ur Prducts and business. Scial media & public frum Our website includes scial media tls, such as the Facebk Like buttn, share this buttn. These features may cllect yur IP address, which page yu are visiting n ur sites, and may set a ckie t enable the feature t functin prperly. The scial media tls are either hsted by a third party r hsted directly n ur Websites. This Privacy Plicy des nt apply t these features. Yur interactins with these features are gverned by the Privacy Plicy and ther relevant plicies f the cmpanies prviding them. We als ffer publicly accessible cmmunity frums, message bards and blgs. Please be mindful that any infrmatin yu directly disclse thrugh ur public message bards, blgs, r frums, may be cllected and used by thers. We will crrect r delete any infrmatin yu have psted n the websites if yu s request, please refer t Access t Infrmatin and Cmplaints sectin belw. Third party service prviders N persnal data will be exprted frm the EEA t any third party fr any reasn save fr scial media and as prvided abve fr add-n services prvided by third party suppliers such as banking services, bank data dwnlads, superannuatin payment services, merchant accunts, SMS text services. We engage third party service prviders t prvide services t users f ur websites and Prducts and may need t share infrmatin, r give access t yur persnal infrmatin in rder t prvide infrmatin r Prducts t yu. The types f third party services may include analysing data, prviding marketing assistance, technical supprt, cnsulting and training services relating t the installatin, use, develpment, maintenance and supprt f ur Prducts, Reckn SMS services, prviding ffice and dcument management services, such as Micrsft Office 365. We will nly select third party service prviders, wh will cmply with UK and EU data prtectin regulatins and principles in relatin t the cllectin, use, strage, disclsure and security f yur persnal infrmatin and nly use the infrmatin fr which cnsent has been given by yu. Infrmatin held by third parties Third party websites Our website and Prducts may link t ther websites. We d nt cntrl and are nt respnsible fr, the cntent r data cllectin, handling and strage practices f any f these third party websites. Nr des the prvisin f any links t thse websites cnstitute an endrsement f these ther websites, their cntent r their practices. We d nt have any cntrl ver any ckies r any tracking technlgies they may apply. 12

13 This Privacy Plicy des nt apply t third party websites. These ther websites are subject t their wn privacy and any f their ther related plicies, if any. Infrmatin strage, destructin & security Reckn is cmmitted t take all reasnable steps t prtect all yur persnal infrmatin, including frm misuse, interference and lss and unauthrised access, mdificatin and disclsure. We require all ur emplyees, cntractrs and agents t agree t bligatins f cnfidentiality with respect t infrmatin cllected, handled r held by us r n ur behalf, such as persnal infrmatin and client infrmatin. Infrmatin received by us r n ur behalf, frm clients r users f ur Prducts is treated in accrdance with these bligatins f cnfidentiality and the terms f this Privacy Plicy. Reckn uses electrnic custmer management and database systems t stre mst f the persnal infrmatin. Sme f the custmer management and database systems are webbased. Sme f these systems may be prvided by third party service prviders. Our databases and systems are accessed by authrised users and cntain security features t ensure the prtectin and integrity f the data that we hld. Custmer data created using Reckns Prducts is stred n ur servers which are kept in secure data centres wned by third parties but managed, administered and cntrlled by Reckn. We generally return r destry r de-identify data which has been prvided t use fr technical supprt r cnsulting purpses. Sme data, nce de-identified, may be kept fr training r QA purpse s that we may cntinue t develp and imprve ur Prducts and prcesses. Sme f yur persnal infrmatin (supplied when yu signed up fr the Prducts) may als be in stred in the abve secure data centres in Australia. Access t infrmatin and cmplaints If yu wuld like: i. details f the persnal infrmatin which we may hld abut yu; r, ii. t crrect any f the infrmatin that we hld; iii. t cmplain abut a breach f the Data Prtectin Act 1998 r any ther legislatin relating t persnal data, please cntact us as fllws: Reckn Sftware UK Cntact number: Cntact uk@reckn.cm 13

14 Pst: Unit G, Suth Cambridge Business Park, Cambridge, CB22 3JH We have internal prcedures in place t deal with such requests, and we may require further infrmatin frm yu t verify yur identity. Generally, we will crrect r give access t yur persnal infrmatin where it is reasnable and practicable t d s in accrdance with the prvisins f UK and EU laws. If Reckn refuses t crrect, r grant access t the persnal infrmatin n grunds cnsistent with UK and EU laws, then Reckn will prvide written ntice t yu f its decisin and reasns fr the decisin. General Shuld yu have any queries in relatin t this Privacy Plicy r t issues generally surrunding the persnal infrmatin that we hld abut yu, please cntact the Privacy Officer at the relevant address referred t belw. Frm time t time, this statement may be amended. An up-t-date versin f the Privacy Statement will always appear n this page. If we make any material changes we will ntify yu by means f a ntice n this page r ntify yu by , at ur discretin. We encurage yu t peridically review this page fr the latest infrmatin n ur Privacy Plicy. Furthermre, yu may request a cpy f this Statement frm either the addresses referred t abve r by phning r ing: Last updated April