REWIND FESTIVAL LTD PRIVACY AND COOKIES STATEMENT INTRO

Transcription

1 REWIND FESTIVAL LTD PRIVACY AND COOKIES STATEMENT INTRO Welcme t Rewind Festival Ltd s Privacy and Ckies Statement! Yu might be viewing this thrugh ur website r mbile applicatin (which we ll cllectively call ur Platfrm fr shrt). We care abut being transparent with yu abut what infrmatin we cllect when yu chse ur events and hw we use yur infrmatin. It s imprtant t us that we give yu chice and cntrl ver yur infrmatin. Here, we explain the ways we cllect and use yur infrmatin when yu brwse r engage with ur Platfrm, purchase tickets t the festivals and events that we rganise (the Events ), purchase r engage with ther gds r services that we ffer r therwise interact with us. We als explain the different rights yu have ver yur infrmatin. In this Privacy and Ckies Statement, when we refer t yu and yur we mean yu, the persn using the Platfrm r attending an Event r therwise interacting with us. AGE If the Events yu are attending r are interested in allw peple under the age f 18 t attend (with an accmpanying adult) and yu yurself are under 18, yu must have the permissin f yur parent r legal guardian ( Yur Adult ) t use ur Platfrm and nly Yur Adult will be able t purchase tickets fr the Event. Yu shuld als make sure that Yur Adult reads this Privacy and Ckies Statement. Please refer t the Event s Terms and Cnditins t check the Event s age plicy. If yu are a parent r legal guardian and believe yur child has given us infrmatin in a way that is cntrary t these guidelines, please cntact us. ABOUT US We are Rewind Festival Ltd a cmpany incrprated in England and Wales. Our cmpany number is Our registered address is 30 Leicester Square, Lndn, WC2H 7LA. We are a member f the Glbal Media and Entertainment Limited grup f cmpanies. This grup als includes cmpanies which run ther festivals and live music events, including: Bardmasters Limited (trading as Bardmasters) Electric Elephant Limited (trading as Electric Elephant) FN6 Limited (trading as Festival N. 6) Glbal Radi Services Limited (trading as Capital FM) The Hideut Festival LLP (trading as Hideut) Industrial Curatin Limited (trading as Printwrks Lndn Lakeside Creatives Limited (trading as Kendal Calling) Lck N Lad Events Limited (trading as Suth West Fur r SW4) Lst Ventures Limited (trading as Lst Village) Rewind Festival Limited (trading as Rewind) SBH Events Limited (trading as Snwbmbing)

2 Standn Calling Limited (trading as Standn Calling). Truck Festivals UK Limited (trading as Truck) Victrius Festivals Limited (trading as Victrius) Waxarch Limited (trading as Field Day) Y Nt Festivals UK Limited (trading as Y Nt) INFORMATION WE MAY COLLECT ABOUT YOU Infrmatin we cllect frm yu directly We ll cllect infrmatin that yu might prvide t us, fr example: Newsletters If yu register fr ne f ur newsletters r t receive any advance infrmatin abut ur Events r services (such as pre-registratin prices), we will cllect yur name and cntact details. Purchases If yu make a purchase with us (whether fr an Event ticket, Event package r any ther gds and/r services) we ll cllect any infrmatin necessary t prvide yu with yur purchase. Fr example: we ll typically cllect yur name, age, address, accunt passwrd, date f birth, Yur Adult s details (if applicable), emergency cntact details and payment details s we can prcess yur Event ticket purchase, deliver yur ticket and/r yur cashless payment wristband t yu; we ll cllect infrmatin abut any access requirements yu may have t an Event, which may include cllecting sensitive infrmatin; if there are circumstances where we need t verify yur age fr entry t an Event r fr fraud preventin and detectin, we will ask fr prf f identity and age (such as a driver s licence r passprt); and we will (if applicable), cllect additinal infrmatin specifically relevant t the gds and/r services that yu are purchasing. Fr example: if yu purchase a Park & Ride ticket we might ask fr yur vehicle registratin number t manage vehicles at ur Events, r if yu purchase a glamping experience we might need yur credit card details fr yur damage depsit. Prmtins and Surveys Every nw and again, we might invite yu t participate in cmpetitins, prmtins r surveys. We ll cllect infrmatin s that yu can participate and t deliver the prize if yu win (such as yur name, age and address) and any ther infrmatin yu prvide in cnnectin with yur prmtin entry and/r survey respnse.

3 Health and welfare If yu ever need t visit ne f the health and welfare tents r facilities at ne f ur Events, yu might need t give us certain health r medical infrmatin. Smetimes, these services will be managed by a third party at the Event and nt us, in which case we wn t have cntrl r visibility f the infrmatin yu give and this Privacy and Ckies Statement wn t apply. Infrmatin we cllect frm yu indirectly Cmmunicatins If yu cntact us thrugh the live chat functinality n ur Platfrm, thrugh ne f ur nline frms, r ur scial media channels, by phne r , we may keep a cpy r recrd f that crrespndence. IP address and device infrmatin We will cllect certain technical infrmatin abut yur device visits t ur Platfrm and hw yu use the Platfrm. This may include yur IP address, gegraphical lcatin, device infrmatin such as yur IMEI number, the MAC address f the Device's wireless netwrk interface), brwser type, referral surce, length f visit, perating system, number f page views and similar infrmatin. This infrmatin may be cllected by a third-party analytics service prvider n ur behalf and/r may be cllected using ckies. Fr mre infrmatin n ckies please see the infrmatin prvided belw. Cashless payment wristbands at ur Events If cashless payment wristbands (r ther similar technlgies) are used at an Event, they will allw yu t make cashless payments (such as fd and drink) and/r prvide yu with access (such as entry t the festival r VIP access) t the Event. If yu use a cashless payment wristband, we may cllect certain infrmatin abut yur interactins at, and engagement with, the Event and ur event partners. Fr example, we may knw which stands, tents r spnsrs yu visited and what purchases yu made at the Event. We will d this t prvide yu with a mre interactive and enhanced festival experience, such as infrming yu abut nearby happy hurs r secret parties, by sending yu an sms r push ntificatin frm ur Event mbile app (if applicable). Respnse Infrmatin We might cllect infrmatin abut hw yu respnd t the s we send t yu, fr example, hw many times yu pen the r if yu engage with the (fr instance, by clicking n any links cntained within it). Scial media, Infrmatin yu pst nline and reviews We might cllect infrmatin relating t any scial media psts r cmments yu share nline abut ur events that are in the public dmain (fr instance, if yu leave a review abut ne f ur festivals n a third-party scial media

4 site like Facebk). We are nt in cntrl f these third-party platfrms and yu shuld refer their privacy ntices if yu want t knw mre abut hw they use the infrmatin yu share nline. If yu leave a cmment r review n ne ur scial media fficial pages (such as thrugh ur Facebk, twitter r Instagram accunts), we may use this infrmatin t respnd t yur psts. Infrmatin we get frm third parties Ticket agents and service prviders We will cllect infrmatin abut yu frm third parties that we wrk clsely with s we are able t deliver the gds r services yu have requested fr. Fr example, we might wrk with a third-party ticket agent wh will sell yu a ticket t ur Event. In thse circumstances, they might give us yur details s s we can prvide yu with access t the Events yu bught tickets fr, r ther ancillary services. We might als use third-party cmpanies t manage ur payment systems r Platfrm; these cmpanies might cllect infrmatin directly frm yu n ur behalf. Wi-Fi at ur Events We may cntract with a third-party prvider t prvide yu with access t Wi- Fi. The Wi-Fi service may cllect certain infrmatin abut yu such as addresses in rder t subscribe yu t the service. Such services will be subject t the third-party Wi-Fi Prvider s privacy statement and terms and cnditins, ur Privacy and Ckies Statement will nt apply. Our ther festivals and live music events We might receive infrmatin abut yu (such as yur name and address) frm ther festival and event entities within ur Glbal Media and Entertainment grup if yu have cnsented t hearing mre frm ur events, gds and services. Other third-party sites We might receive infrmatin abut yu frm third parties where yu have cnsented t that third party sharing yur infrmatin with us fr specific purpses (such as marketing). HOW WE USE INFORMATION THAT WE COLLECT ABOUT YOU We may use yur infrmatin fr the fllwing purpses: Service and Operatinal Purpses

5 t prvide yu with yur Event ticket r any ther gds, services and infrmatin that yu have requested frm us; t manage yur entry t ur Events, including age and identificatin verificatin; t prvide yu custmer service and supprt, deal with enquiries r update yu f changes t ur Events, ur Platfrm r ther services; we might cntact yu by phne t ask if yu need assistance if yu have entered yur cntact details n ur Platfrm t purchase ur Events but have nt cmpleted yur purchase; t imprve and update ur Platfrm and t make sure that cntent frm ur Platfrm is presented t yu in the mst effective and ptimal manner (please view the Ckies sectin fr mre infrmatin); t carry ut aggregated and annymised research abut general engagement with ur Events, Platfrm and ther gds and services; t allw us t mnitr access t and attendance at ur Events fr health, safety and security purpses; Marketing Purpses We ll use yur infrmatin fr marketing purpses, either by , SMS, scial media and/r phne if yu have cnsented t receiving such infrmatin. We may have asked fr yur cnsent t market t yu, either at the time f yur purchase t an Event, r, elsewhere n ur Platfrm (i.e. signing up t ur newsletters). Fr example: Legal Purpses If yu have made a purchase with us, yu might receive marketing infrmatin frm either us and/r ur ther event rganisers within the Glbal Media and Entertainment Grup (listed abve), if yu have nt pted ut f receiving such marketing cmmunicatins; and If yu have nt made a purchase with us, yu might receive marketing infrmatin frm the either us and/r ur ther Event rganisers within Glbal Media and Entertainment Grup (listed abve), if yu have pted in t receive such infrmatin, (such as signing up t ur newsletters). We may use yur infrmatin t enable us t enfrce ur legal rights, and/r t prtect the rights, prperty r safety f ur emplyees and/r ther third parties. WHO WE MIGHT SHARE YOUR INFORMATION WITH We might share yur persnal infrmatin with: any selected third party that we wrk with, s we are able put n the Events yu lve and chse t attend. Fr example, when yu register t attend an Event we hst, we might

6 need t share yur infrmatin with third party sub-cntractrs r service prviders that help us t put n ur Events (such as venue r security staff); ther festival and live music event rganisers within the Glbal Media & Entertainment grup (listed abve) if yu have cnsented t receiving such marketing cmmunicatins; any ther third party fr marketing purpses that yu have cnsented t ur sharing yur infrmatin with; advertisers and advertising netwrks fr the purpses f their serving relevant adverts t yu and thers. This infrmatin will nly be in annymised r aggregated frm. Fr example, we might prvide infrmatin that 500 men aged under 30 have clicked n their advertisement n any given day; prspective sellers r buyers f any business r assets if, we need t disclse infrmatin abut peple wh attend ur Events r use ur prducts r services; any ther third parties where it s necessary t enfrce ur legal rights, r t prtect the rights, prperty r safety f ur emplyees r third parties, r where such disclsure is required by law. COOKIES We use ckies t ensure that yu get the mst ut f ur Platfrm. Ckies are small amunts f infrmatin in the frm f text files which we stre n the device yu use t access the Platfrm. Ckies allw us t understand yur use f the sftware and simplify yur use f the Platfrm. Fr example: A temprary ckie is used t keep track f yur "sessin". Withut that temprary ckie (which is nt stred after yu quit yur brwser) yu wuld have t lg n every time yu access a new page. A persistent ckie is stred n yur device. They help us prvide yu with user preferences, settings and infrmatin fr future visits n ur Platfrm. Persistent ckies allw cnvenient and easy access t familiar variables such as facilitating preferences such as favurites, bkmarks r language preferences. They can als be used t asses brwsing behaviur. Different types f ckies d different things, such as: Abslutely necessary ckies are necessary t enable yu t navigate thrugh ur Platfrm and use its features. Withut these ckies, yu wuld nt be able t check ut any Event tickets in yur basket. Perfrmance ckies cllect infrmatin abut hw yu use ur Platfrms. These ckies cllect the Internet brwsers and perating systems used, the dmain name f the website previusly visited, the number f visits, average duratin f visit, and pages viewed. These ckies dn t cllect infrmatin that persnally identifies yu and nly cllect aggregated and annymus infrmatin. Perfrmance ckies are used t imprve the user-friendliness f a website and enhance yur user experience.

7 Functinality ckies enables ur Platfrm t remember chices yu make (such as yur username r ID, language preference, r the area r regin yu are in) and prvide enhanced, mre persnal features. They can even remember changes yu have made t text size, fnts, and ther custmizable parts f web pages. They may als be used t prvide services yu have asked fr, such as watching a vide r cmmenting n it. The infrmatin these ckies cllect may be annymised, and they cannt track yur brwsing activity n ther websites. Targeting and advertising ckies track brwsing habits and are used t deliver targeted (interest-based) advertising. They can als limit the number f times yu see an ad and t measure the effectiveness f advertising campaigns. They are usually placed n ur Platfrm by third party advertising netwrks with ur permissin. They remember that yu have visited a website and this infrmatin is shared with ther rganisatins, such as advertisers. Managing ckies Yu can manage website ckies in yur brwser settings, and yu always have the chice t change these settings by accepting, rejecting, r deleting ckies. If yu chse t change yur settings, yu may find that certain functins and features will nt wrk as intended n the Services. All brwser settings are slightly different, s t manage ckies, yu shuld refer t the relevant settings within yur brwser. We understand that yu may want t knw mre abut ckies. Here are sme useful resurces that prvide detailed infrmatin abut types f ckies, hw they are used, and hw yu can manage yur ckie preferences: r Please click belw fr detailed infrmatin n hw t disable and delete ckies in sme cmmnly used brwsers: Mzilla Firefx Micrsft Internet Explrer Ggle Chrme Safari If yu dn t want ckies installed n yur device, yu can change the settings n yur brwser r device t reject ckies. Fr mre infrmatin abut hw t reject ckies using yur internet brwser settings please visit the Help sectin f yur internet brwser (r visit Please nte that, if yu d set yur Internet brwser t reject ckies, yu may nt be able t access all f the functins f the Platfrm and yur experience may be less satisfying withut using ckies. The names f the ckies used by the Platfrm and the purpses fr which these ckies are used are set ut in the table belw:

8 Ckie Name Purpse Type Duratin Adrll Analytics Tracking Third Party Persistent Facebk Pixel Advertising Tracking Third Party Persistent Ggle Analytics Analytics Tracking Third Party Persistent Ggle Adwrds Advertising Third Party Persistent Tracking HtJar Analytics Tracking Third Party Persistent Twitter Advertising Tracking Third Party Persistent THIRD PARTY CONTENT, SITES AND CONTRIBUTORS Our Platfrm may cntain cntent and links t ther sites that are perated by third parties that may als perate ckies. We dn t cntrl these third-party sites r ckies and this Privacy and Ckies Statement des nt apply t them. Please visit the terms and cnditins and Privacy and Ckies Statement f the relevant third-party site t find ut hw that site cllects and uses yur infrmatin and t establish whether and fr what purpse they use ckies. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR We use apprpriate technlgical and peratinal security measures t prtect yur infrmatin against any unauthrised access t r unlawful use. Hwever, transmissin f infrmatin ver the internet can be insecure, which means we are unable cmpletely guarantee the security f infrmatin sent ver the internet. We ll keep yur infrmatin fr as lng as is necessary t prvide yu with the services that yu have requested frm us, t market t yu (if applicable), t enfrce r defend ur legal rights, r in accrdance with any legal bligatins t which we might be subject. WHERE WE STORE YOUR INFORMATION We might transfer yur infrmatin t a cuntry which is utside the Eurpean Ecnmic Area (EEA). If we d, we'll ensure that yur infrmatin is prtected in accrdance with ur bligatins under applicable data prtectin laws including, if apprpriate, putting in place any necessary cntractual arrangements with any recipients f yur infrmatin utside the EEA.

9 YOUR RIGHTS AND CHOICES OVER THE INFORMATION WE HOLD ABOUT YOU Yu have certain rights in respect f the infrmatin that we hld abut yu, which we value. These rights include: the right t ask us nt t use yur persnal data fr marketing purpses (remember, yu can unsubscribe t any marketing by clicking n the unsubscribe in any marketing cmmunicatin yu receive); the right t request access t the infrmatin that we hld abut yu; and if yu believe the infrmatin that we hld abut yu is wrng, yu can ask us t crrect it. Yu may exercise yur rights abve by cntacting us using the details belw. HOW TO CONTACT US If yu have any questins r wuld like t cntact us abut this Privacy and Ckies Statement, please d s at the fllwing: Address: 30 Leicester Square, Lndn WC2H 7LA (Attn: General Cunsel) privacy@glbal.cm CHANGES TO THIS PRIVACY AND COOKIES STATEMENT We may make changes t this Privacy and Ckies Statement frm time t time. We will pst any changes t ur Platfrm, r ntify yu f any material changes by . Any changes will cme int effect the next time yu engage with us after the changes have been ntified. Last Mdified: 17/10/17