GLOBAL DIGITAL BANKING CONFERENCE ASIA EDITION 2017

Transcription

1 GLOBAL DIGITAL BANKING CONFERENCE ASIA EDITION 2017 Winning the customer of the future Thursday 5 th October 2017 Ritz-Carlton Millenia, Singapore For more information, please contact Sarah Hollinshead, RFi Group on shollinshead@rfigroup.com This agenda is subject to change MEDIA PARTNER SUPPORTING PARTNERS

2 Global Digital Banking Series Following the success of RFi Group s 2016 Global Digital Banking Series that toured Dubai, London, Singapore, Melbourne, Toronto and Auckland, we are pleased to announce the second tour. The Asia Edition taking place in Singapore on 5 th October is set to be bigger and better gathering innovators and thought leaders from around the world to share case studies and engage in panel discussions, focusing on the full range of retail banking. The agenda will provide key insights into what it takes to improve digital performance across customer experience and satisfaction, how to win the allimportant main bank digital relationship and gain greater share of wallet as well as economic, competitive and regulatory factors affecting Asia s retail banking sector. The day will bring together over 200 banking executives and decision makers to discuss the sector and all that s top of mind for those in retail banking and digital. Who Should Attend? C-suite, senior directors and heads of, from banking and technology providers in the following areas: Retail Banking Digital and technology Customer experience Lending Cards and payment processing Branches, distribution, and product development Sales and marketing About RFi Group & Our Events RFi Group is a global business intelligence and media provider focusing exclusively on financial services. We specialize in data and information gathering, customer based insight generation and business decision support for the world s leading financial service providers. With offices in Toronto, San Francisco, London, Hong Kong, Singapore and Sydney, RFi Group consistently provides clients with tailored advice and independent intelligence relevant to their specific market needs. With a core focus on delivering insightful, valuable and actionable research within the banking sector both locally and internationally, RFi Group s offering covers retail, SME, corporate, investment and private banking. RFi Group produces over 100 key events throughout the year with an aim to produce quality interactive forums with insightful and relevant debate. We utilize our market insight to produce highquality industry gatherings that provide attendees with both topical and thought provoking sessions. Our events are aimed at senior level industry leaders and we secure both national and internationally recognized speakers.

3 Conference Agenda REGISTRATION 08:30-9:30AM Arrival tea and coffee WELCOME & OVERVIEW 9:30AM Gerald Ferguson, General Manager Asia Pacific, RFi Group SESSION ONE: GLOBAL TRENDS IN DIGITAL BANKING Chaired by: Gerald Ferguson, General Manager Asia Pacific, RFi Group International keynote: Digital transformation it s all about the people AM Lessons learnt from a large organisation The importance of motivating and guiding staff Customer-facing staff at the forefront The crucial role of organisational design Steve Weston, Chairman, OurMoneyMarket and former CEO Mortgages, Barclays Economic Snapshot AM The global scene Key effects on regional themes for Asia China V s India The battle continues Frank Troise, Head of Innovation, Synpulse and Presenter, CNBC The Rundown PANEL Transformation not disruption The regional view AM Establishing a culture of innovation and managing the need to innovate within a traditional structure How to be truly digitally led and what are the impacts for overall banking strategy Understanding the importance of the core banking system as your priority Moderator: Eleanor Page, Global Commercial Director, RFi Group Arjay Gavankar, Head Innovation, Digital Bank DBS Olivier Crespin, Chief FinTech Officer, CIMB Janet Young, Group Channels and Digitization MD, UOB MORING TEA & COFFEE 11:00-11:30AM

4 SESSION TWO: CUSTOMERS AND DIGITAL CREATING A PERFECT MATCH RFi Group (Research) on Engaging the affluent customer PM The affluent profile who they are and what they want The latest in global trends and the value of data Which channel serves which consumer need? Per river Delta Andrew Kim, Head of Client Insights, Asia, RFi Group PANEL Engaging the digital customer across the region PM Understanding the needs of the affluent customer Mastering social banking and integration into day-to-day lives Delivering personalized campaigns Moderator: Vipin Kalra, CEO, BankBazaar Niamh Byrne, Regional Head of Customer Experience, APAC & EMEA, Citi Deniz Guven, Global Head, Design and Client Experience, Standard Chartered Steve Weston, Chairman, OurMoneyMarket and former CEO Mortgages, Barclays LUNCH PM SESSION THREE: THE NEXT PHASE IN DIGITAL PAYMENTS Chaired by: Eleanor Page, Commercial Director, RFi Group 3 KEY TRENDS IN DIGITAL PAYMENTS Redefining point of sale payments PM Chris Tarr, Head of SamsungPay Southeast Asia & Oceania Loyalty in a digital world PM Aleema Seadath, Director, Market Product Management, Mastercard New models in digital remittance PM Lukas May, Head of Banking, Transferwise

5 PANEL the next phase in digital payments PM Consumer trends and educating the masses in digital payments The combined benefits of payments and social platforms Overcoming issues with authentication Where to next In Singapore and across Asia Chris Tarr, Head of SamsungPay Southeast Asia & Oceania Lukas May, Head of Banking, Transferwise Aleema Seadath, Director, Market Product Management, Mastercard David Chi, Head of New Payments Business, CTBC Bank AFTERNOON TEA PM SESSION FOUR: OPEN BANKING, REGTECH AND THE GIG ECONOMY RFi Group (XPRT) PM Amit Khan, Research Director, RFi Group PANEL: The realities of an open banking world PM Seizing the opportunity in open banking Looking forward Implications for the consumer how will new regulations stimulate new behaviours? Implications for ownership who is accountable? Implications for fraud how to maintain security measures? The culture shock of Reg-tech Sreeram Iyer, Chief Operator Officer, ANZ Kristjan Kangro, CEO, Change Bank Umang Moondra, Secretary, Singapore FinTech Association Closing Keynote MAS, Industry and Financial Technology - Where to next? PM The fintech index appetite and bite Adoption of new banking technology: AI, virtual reality, biometrics and robo-advice A FinTech stocktake - Beyond the hype; who are the successors and who are the failures? How to on-board FinTech s more efficiently Which models are working and which are not integrating well? Sopnendu Mohanty, Chief FinTech Authority, MAS 5.00PM CLOSING REMARKS