Accelerating Branch Transformation with Integrated ATM Life Cycle Management
|
|
- Amberlynn Flynn
- 5 years ago
- Views:
Transcription
1 WHITE PAPER Accelerating Branch Transformation with Integrated ATM Life Cycle Management SPONSORED BY: Banks need to modernize their ATM operations management technology to accelerate the transformation of their self-service channels and deliver the quality of service and reliability customers expect in the new era of omni-channel banking. By Robin Arnfield ATMmarketplace.com The ATM self-service channel continues to be banks primary interface with their customers. As part of their branch transformation initiatives, banks are seeking to migrate routine transactions to their self-service channels. This will enable branch personnel to focus on more complex high-value and advisorytype transactions as well as up-selling and cross-selling opportunities. As banks increase their dependency on self-service channels for servicing their customers, they need to consider how they can transform these channels to deliver an omni-channel experience. In an omni-channel banking environment, customers can initiate transactions on one channel and complete them seamlessly on another with a consistent user interface. However, many banks ATM channels still operate as siloes, which hinders banks ability to deliver a consistent experience across all their customer interaction channels. Modernizing their ageing ATM management platforms can provide banks with a solid foundation for their branch transformation and omni-channel initiatives. ATM life cycle management has always been important, said Ed O Brien, director of U.S.-based Mercator Advisory Group s banking channels advisory service. But in the omnichannel banking environment where ATMs are mission-critical, it s even more important. If an ATM is down, it will harm the customer experience and damage the bank s profitability. Is it time to modernize legacy ATM management solutions? Many banks which have large ATM estates still rely on legacy ATM management tools to run their ATM infrastructure. Multiple disparate tools are used for tasks such as monitoring, transaction management, ticketing, 1
2 dispatching, and electronic journal (EJ) management. These tools are not integrated, are difficult to customize, and have a high TCO (total cost of ownership). ATM Management - Key Challenges Most legacy ATM management tools are geared to provide reactive breakfix support, ticketing and dispatch management functionality. They are not geared to deliver the remote management, run-book automation, predictive analytics and end-to-end transaction visibility which are needed to increase operations efficiency, enhance productivity and deliver a differentiated customer experience. Integrated ATM Life Cycle Management ESQ s OperationsBRIDGE platform has been designed to address the entire ATM life cycle value chain from the initial provisioning of ATMs to deployment into production, on-going life cycle management, and eventual retirement from service. Integrated ATM life cycle management can help banks transform their ATM channels and provide a solid foundation for their branch transformation initiatives, said Harish Bhat, president and chief operating officer of Cupertino, Calif.-based ESQ Business Services. 2
3 ATM Business Process Management Integrated ATM life cycle management can help banks transform their ATM channels and provide a solid foundation for their branch transformation initiatives. Harish Bhat, president and chief operating officer of ESQ Business Services The ability to deploy a single integrated solution for device management, transaction management and cash management gives operations staff realtime visibility, actionable analytics and service metrics so they can stay on top of their network. Remote management capabilities such as remote reboots and remote diagnostics can lower FLM (first line maintenance) costs by percent while providing better service intelligence for SLM (second line maintenance) support engineers. Other benefits of using a single integrated solution include run-book automation, event correlation for faster problem resolution, predictive analytics, and KPI (key performance indicators) monitoring by banks operations staff and line of business managers. Run-book automation enables ATM operations staff to move from reactive firefighting to proactive operations management. Event correlation facilitates root cause analysis so that banks can minimize ATM downtime and respond to issues before they impact customers. Fault analytics data can be mined to detect failure patterns and enable predictive analytics. Line of business managers have the ability to monitor their business KPIs and make informed decisions based on actionable data about their ATMs usage patterns. 3
4 Streamlining Cash Supply Chain Management Cash can account for percent of the total cost of operations for large ATM estates. If a bank s cash supply chain is not optimized, this can severely impact the profitability of its ATM channel. It is not uncommon for banks to have their high-transaction ATMs out of service due to low cash, while ATMs with low transaction volumes have an excess of cash sitting inside them. An integrated cash management solution enables banks to have real-time visibility into their ATMs cash consumption patterns and to prioritize their cash replenishment schedules. Forecasting and prediction capabilities enable them to forecast cash requirements and optimize vault cash management. ESQ s solution enables banks to correlate cash information from the ATM switch as well as from the device for finer granular cash management. A 5-10 percent reduction in cash requirements for an ATM estate of 10,000-20,000 ATMs can translate to significant cost-savings and improve ATM channel profitability. Maintenance and Cash Make Up 38% of Costs Cost Breakdown by Category 5% 3% 4% 8% 16% Depreciation Cash Replenishment Rent First Line Maintenance 5% 16% Second Line Maintenance Telecommunications 6% Back Office Operations 10% 12% 14% Terminal Driving Cost of Funds Corporate Overhead Other N=39 Data based on a 2012 CEB TowerGroup global survey of 86 banks with large, mid-size and small ATM estates. Source: CEB TowerGroup 4
5 Measure Business KPIs Transaction Throughput (TPS) Transaction Heat Map Interchange Response Time BINS with excessive denials Top Performing ATMs Failed Customer Interactions Service Provider Metrics Cash Low ATMs Blacklisted ATMs ATM Profitability Summary Enhancing the Customer Experience with Granular Transaction Management Why have some ATMs on my network suddenly gone out of service? Is it a problem with the switch, a third-party service provider, or my network? Why are customers complaining about slow response times? The siloed tools currently used for ATM management are inadequate to deliver the end-to-end transaction visibility needed for pinpointing problems and carrying out proactive remediation. They do not provide cross-tier realtime visibility across the entire ATM service delivery value chain including devices, the network, applications and middleware. OperationsBRIDGE has been designed to deliver operations intelligence. Apart from comprehensive monitoring of all tiers, it provides key actionable metrics such as device fault analytics, BIN usage patterns, transaction declines, response code analysis, response times, and other service metrics that can be used for effective customer experience management. As an example, one bank which is migrating deposit transactions from its teller channel to its self-service channel closely monitors failed customer interactions on its self-service devices as a key service metric using ESQ s transaction analytics solution. Another customer is leveraging the straightthrough dispatching capabilities provided by ESQ s integrated help desk solution for faster problem resolution. Delivering Business Outcomes with Integrated Life Cycle Management ESQ has helped several large banks and service providers migrate from legacy platforms to OperationsBRIDGE. Using ESQ s technology, they have a single pane of glass that provides full real-time visibility into their ATM network. Smart event management, run-book automation and straightthrough dispatching have significantly reduced the volume of tickets they send to their service desks. Having a single pane of glass view of their entire ATM estate will enable banks to pinpoint problems, resolve issues faster and deliver a superior customer experience. Harish Bhat, president and chief operating officer of ESQ Business Services 5
6 About the sponsor: Cupertino, Calif.-based ESQ Business Services, Inc. is the world s leading provider of enterprise-class business transaction management solutions that help banks, transaction processors, retailers and service providers proactively monitor and manage their business-critical ATM and other payment infrastructures. ESQ services its global customers through a network of offices in North America, Mexico, London, U.K., Singapore and India. For more information, visit Real-time visibility into their ATMs cash status has enabled these banks to optimize their cash replenishment schedules and minimize dead cash sitting in the ATMs. Operations staff are able to collaborate proactively to pinpoint problems and resolve issues. OperationsBridge has helped these banks transform their ATM operations management and provides a solid foundation for their branch transformation initiatives. ESQ Integrated ATM Management Solution Delivers Bottom Line Benefits Recovery Cme for outages reduced to 10 minutes vs 1 hour on legacy plaeorms Cash uclizacon improved from 65% to 82% ATM availability increased from 72% to 97.5% Delivering business outcomes FLM calls reduced by 20% due to remote management 200 work orders closed per month via remote resolucon Daily reports in real Cme vs 6 hours on legacy plaeorms 6
VISION MANAGEMENT SOLUTION
VISION MANAGEMENT SOLUTION THE MOST ADVANCED MANAGEMENT SOLUTION ON THE MARKET TODAY, FUTURE-PROOFED TO SUPPORT CONTINUOUS GROWTH AND EVOLUTION IN THE RETAIL BANKING ENVIRONMENT. An NCR Buyer s Guide TAKE
More informationPROVIDE THE EXPERIENCES THEIR CUSTOMERS WANT
How technology is enabling banks to PROVIDE THE EXPERIENCES THEIR CUSTOMERS WANT 96% of U.S. banks are strategizing or undergoing a major transformation to realign branch services with customer needs.
More informationNCR APTRA Vision The business intelligence you need to make smarter decisions today, so you can achieve your goals tomorrow. An NCR Buyer s Guide
NCR APTRA Vision The business intelligence you need to make smarter decisions today, so you can achieve your goals tomorrow An NCR Buyer s Guide Take out the guesswork on performance measurement With the
More informationWHITEPAPER. Unlocking Your ATM Big Data : Understanding the power of real-time transaction analytics.
WHITEPAPER Unlocking Your ATM Big Data : Understanding the power of real-time transaction analytics A Whitepaper by Stacy Gorkoff, VP, Strategic Marketing - INETCO INETCO Systems Ltd. February 2014 info@inetco.com
More informationOptimizing Service Assurance with Vitria Operational Intelligence
S o l u t i o n O v e r v i e w > Optimizing Service Assurance with Vitria Operational Intelligence 1 Table of Contents 1 Executive Overview 1 Value of Operational Intelligence for Network Service Assurance
More information>>Business Service Management
Revolution IT >>Business Service Management Using service visibility to make smart decisions Application quality assurance doesn t stop once an application has gone live. Instead, ongoing monitoring enables
More informationMail Processing. Gain a Competitive Advantage in Collection and Delivery
Mail Processing Gain a Competitive Advantage in Collection and Delivery Mail Processing For every Postal Operator, digital is a doubleedged sword. There are opportunities and challenges for Posts due to
More informationCUSTOMER SERVICE. Overview
CUSTOMER SERVICE Overview Better Customer Service Drives Company Value companies with high customer satisfaction scores have blown the S&P 500 out of the water, especially over the last few years. Not
More informationConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities
ConvergeOne CASE STUDY ConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities 1 ConvergeOne Leveraging Nectar UC Diagnostics for Real-Time, Cross-Platform
More informationService management solutions White paper. Six steps toward assuring service availability and performance.
Service management solutions White paper Six steps toward assuring service availability and performance. March 2008 2 Contents 2 Overview 2 Challenges in assuring high service availability and performance
More informationAUTOMATING HEALTHCARE CLAIM PROCESSING
PROFILES AUTOMATING HEALTHCARE CLAIM PROCESSING How Splunk Software Helps to Manage and Control Both Processes and Costs Use Cases Troubleshooting Services Delivery Streamlining Internal Processes Page
More informationIBM Service Management solutions To support your business objectives. Increase your service availability and performance with IBM Service Management.
IBM Service Management solutions To support your business objectives Increase your service availability and performance with IBM Service Management. The challenges are clear for today s operations If you
More informationVynamic Transaction Automation. Differentiate with Unexpected Capabilities
Vynamic Transaction Automation Differentiate with Unexpected Capabilities In a recent global survey, 57% of respondents said improving consumer experience was the most critical change their organization
More informationPROGNOSIS TRANSACTION INSIGHT FOR BASE24 AND
FEATURES AT A GLANCE Identifies and addresses transaction problems Minimizes service disruptions and downtime Provides transaction insights and trends into the authorization Optimize transaction visibility:
More information3 STEPS TO MAKE YOUR SHARED SERVICE ORGANIZATION A DIGITAL POWERHOUSE
GUIDE 3 STEPS TO MAKE YOUR SHARED SERVICE ORGANIZATION A DIGITAL POWERHOUSE www.celonis.com IN THIS GUIDE Shared-service organizations (SSOs) are about to get a digital upgrade. For decades, SSOs have
More informationTransform The Way Your Business Performs
Unified Communications Transform The Way Your Business Performs -1- All new cloud-enabled Prognosis 10 changes the game It provides complete visibility and actionable insight to control complex, multi-vendor
More informationyou need it? John O. Wambaugh Chief Solution Architect - emeter Corporation California, USA Metering, Billing/CIS America 2008, San Diego, CA
Title MDM of - What presentation is it? Why do you need it? John O. Wambaugh Chief Solution Architect - emeter Corporation California, USA emeter Introduction Company Background & Qualifications Founded
More informationPega Upstream Oil & Gas Capabilities Overview
Pega Upstream Oil & Gas Capabilities Overview Pegasystems, Inc APRIL, 2016 1 Overview Pega delivers a unified, strategic application development platform that empowers upstream oil & gas companies to leverage
More informationExtraHop Delivers Better User Experience and Security for Enterprises
Sponsored by: ExtraHop Authors: Tim Grieser Harsh Singh August 2018 Business Value Highlights 740% three-year ROI 4 months to break even 95% reduction in time to detect threats 59% less time to resolve
More informationHow do we assure service availability at levels that make the IT infrastructure function so well it becomes transparent to our business?
SOLUTION BRIEF: CA SERVICE AVAILABILITY MANAGEMENT How do we assure service availability at levels that make the IT infrastructure function so well it becomes transparent to our business? The CA Service
More informationEvery Cash Moment Matters. Service management and delivery for reliable business performance.
Every Cash Moment Matters Service management and delivery for reliable business performance. SERVICE MANAGEMENT AND DELIVERY FOR RELIABLE BUSINESS PERFORMANCE Many people around the world prefer cash as
More informationMetrics That Matter Security Risk Analytics
Smart Metrics, Intelligent Decisions Metrics That Matter Security Risk Analytics Katy Loughney, Director of Risk Analytics, West - Brinqa January 14 th, 2014 Analytics is the process of Signal Detection
More informationRiverbed SteelCentral
Product Family Brochure Riverbed SteelCentral Managing Your Digital Experience Two-thirds of Enterprises are Investing in Digital Business Today is the era of digital business. Digital capabilities and
More informationWholesale distribution software ebook. Data analytics software for wholesale distribution businesses
Wholesale distribution software ebook. Data analytics software for wholesale distribution businesses Table of Contents. Data analytics software for wholesale distribution businesses 3 You need better software
More informationHow a global consumer goods major transformed operations through a digital-first approach
Case Study Generating Consumer goods Impact How a global consumer goods major transformed operations through a digital-first approach Client A global consumer goods major Business need addressed How to
More informationBMC FootPrints. Service Management Solution Overview.
BMC FootPrints Service Management Solution Overview www.rightstar.com BMC FootPrints Service Management Key Benefits Single pane of glass: Single, web-based entry point for all of your Service and Asset
More informationWhy You Should Take a Holistic Approach
Why You Should Take a Holistic Approach to ITIL and Service Support best practices WHITE PAPER Table of Contents Executive Summary...1 Moving to a Holistic Service Support Approach...2 Optimize and Integrate
More informationClearPath Services. Accelerate your ClearPath ROI. Isaac Levy Global Manager ClearPath Services May 2013
ClearPath Accelerate your ClearPath ROI Isaac Levy Global Manager ClearPath May 2013 Agenda Business Drivers and Challenges From IT Administration to Business Innovation ClearPath Mission Critical Framework
More informationSAP Receivables Management & Future Vision: Orchestrating Excellence in Credit and Collections
SAP Receivables Management & Future Vision: Orchestrating Excellence in Credit and Collections Stephen Ruzicka, CPA CITP PMP Senior Solution Engineer June, 2015 Agenda Receivables Management Overview Collections
More informationAt the Heart of Connected Manufacturing
www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of
More informationThe innovation engine for the digitized world The New Style of IT
The innovation engine for the digitized world The New Style of IT New Style of IT supported by HP Software bernd.ludwig@hpe.com Copyright 2015 Hewlett-Packard Development Company, L.P. The information
More informationITSM + ITOM = Outsmart Service Outages
ITSM + ITOM = Outsmart Service Outages KEVIN MURRAY Sr. Director, IT Product Marketing ServiceNow 2016 ServiceNow All Rights Reserved Agenda Service Outage Challenge ServiceNow ITSM + ITOM Solution Customer
More informationBecome a truly service-oriented organization
Overview Solution highlights Single pane of glass: Single, webbased entry point for all service desk and desktop management needs Joined up processes: Integrated process automation across incident, problem,
More informationAPI Gateway Digital access to meaningful banking content
API Gateway Digital access to meaningful banking content Unlocking The Core Jason Williams, VP Solution Architecture April 10 2017 APIs In Banking A Shift to Openness Major shift in Banking occurring whereby
More informationIT Management Maturity. Phase 3: Moving from Proactive to Aligned
IT Management Maturity Phase 3: Moving from Proactive to Aligned IT Management Maturity Model for Mid-sized Enterprises: Proactive to Aligned To help IT leaders in mid-sized enterprises advance their IT
More informationAvaya IP Office. The Complete Solution for Intelligent Monitoring and Management of the Entire Avaya IP Office Ecosystem MANAGEMENT
TECHNOLOGYDATASHEET Avaya IP Office MANAGEMENT The Complete Solution for Intelligent Monitoring and Management of the Entire Avaya IP Office Ecosystem The ReliaTel Unified Communications Service Assurance
More informationTen Attributes of a Superior Self-Checkout Solution Environment An NCR White Paper
Ten Attributes of a Superior Self-Checkout Solution Environment An NCR White Paper It's the Software Get the Facts The most successful self-checkout solution represents a blend of innovation, engineering
More informationSpeed to Value with Documentum xcelerated Composition Platform
Speed to Value with Documentum xcelerated Composition Platform Charles Banyay Principal Product Manager, xcp Group Content & Archiving Division EMC Corporation 1 What will you do? How do I reduce operating
More informationINFORMATION SERVICES FY 2018 FY 2020
INFORMATION SERVICES FY 2018 FY 2020 3-Year Strategic Plan Technology Roadmap Page 0 of 14 Table of Contents Strategic Plan Executive Summary... 2 Mission, Vision & Values... 3 Strategic Planning Process...
More informationWhy Machine Learning for Enterprise IT Operations
Why Machine Learning for Enterprise IT Operations Judith Hurwitz President and CEO Daniel Kirsch Principal Analyst and Vice President Sponsored by CA Introduction The world of computing is changing before
More informationThe Need for End-to- End Performance Management
Product Brochure The Need for End-to- End Performance Management Across applications, networks, infrastructure & end users According to Forrester Research, 64% of organizations use a fragmented approach
More informationPERFORMANCE MANAGEMENT AND AVAILABILITY SOLUTIONS OVERVIEW
PERFORMANCE MANAGEMENT PERFORMANCE MANAGEMENT AND AVAILABILITY S OVERVIEW Featuring: ASG-TMON Product Family PERFORMANCE MANAGEMENT AND AVAILABILITY S OVERVIEW ASG PERFORMANCE MANAGEMENT AND AVAILABILITY
More informationNCR MEDIA HANDLING 2. 0
NCR MEDIA HANDLING 2. 0 THE WIDEST RANGE OF DEPOSIT, DISPENSE AND RECYCLING OPTIONS IN THE ATM INDUSTRY For more information, visit ncr.com, or email ncr.financial@ncr.com. TABLE OF CONTENTS What is Media
More informationSIMPLIFY EDGE SERVICES POWER TECHNOLOGY AND DIGITAL TRANSFORMATION
SIMPLIFY EDGE SERVICES POWER TECHNOLOGY AND DIGITAL TRANSFORMATION 03 04 05 06 09 10 IT is Changing Now is the Time for Managed Edge Services The Next Battleground for IT Edge Services Edge Services Power
More informationFostering Business Consumption With Automation & Orchestration Of IT Services. Antoine Acklin Head of Consulting, Australia & New Zealand
Fostering Business Consumption With Automation & Orchestration Of IT Services Antoine Acklin Head of Consulting, Australia & New Zealand 1 IT AS A SERVICE 62% 70% BUSINESS LEADERS IT LEADERS Business leaders
More informationImplementing a Service Management Architecture
Implementing a Service Architecture Carolin Granzow GTS Middleware Services IBM Service, AP 2008 IBM Corporation Business Unit or Product Name What your business needs from IT Partner with the business
More informationCIO s View of Application Performance Management
CIO s View of Application Performance Management Introduction Based on 2011 TRAC survey results Prepared for Dell As the CIO s role in the modern enterprise has become increasingly complex and dynamic,
More informationWHITEPAPER. Unlocking Your ATM Big Data : Understanding the power of real-time transaction monitoring and analytics.
Unlocking Your ATM Big Data : Understanding the power of real-time transaction monitoring and analytics www.inetco.com Summary Financial organizations are heavily investing in self-service and omnichannel
More informationBANKWORLD KIOSK Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM
BANKWORLD KIOSK Today s solution for tomorrow s self-service bank BANKWORLD BANK ON THE FUTURE WITH TODAY S TECHNOLOGY CR2.COM BANKWORLD KIOSK As the Kiosk continues to play an important role in the ongoing
More informationMainframe Development Study: The Benefits of Agile Mainframe Development Tools
A Hurwitz white paper Mainframe Development Study: The Benefits of Agile Mainframe Development Tools Judith Hurwitz President and CEO Daniel Kirsch Principal Analyst and Vice President Sponsored by Compuware
More informationConvergeOne. The Value of Nectar s UCD in Cisco Contact Center Environments. Unified Communications Diagnostics Module USE CASE
The Value of Nectar s UCD in Cisco Contact Center Environments ConvergeOne Unified Communications Diagnostics Module Advanced Monitoring, Management, Reporting, and Diagnostics As organizations face new
More informationTurn Your Business Vision into Reality with Microsoft Dynamics NAV
Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution
More informationManaging Digital Experience with Riverbed SteelCentral
Solution Brochure Managing Digital Experience with Riverbed SteelCentral Today is the era of digital business. Two-thirds of enterprises are investing in digital business. Digital capabilities and IT were
More informationTurn Your Business Vision into Reality with Microsoft Dynamics NAV
Turn Your Business Vision into Reality with Microsoft Dynamics NAV You have worked hard to build a vision for your business. With Microsoft Dynamics NAV, you can turn that vision into reality with a solution
More informationRECEIVABLES360 INTEGRATED RECEIVABLES FOR CORPORATIONS
INTEGRATED RECEIVABLES FOR CORPORATIONS ACCELERATE WORKING CAPITAL AND BETTER MANAGE LIQUIDITY WITH STRAIGHT-THROUGH PROCESSING ACROSS ALL PAYMENT CHANNELS. PAYMENT AGGREGATION EPBB Internet Cash PAYMENT
More informationRETAIL MANAGEMENT SOFTWARE SYSTEMS for furniture, design and home furnishings stores
RETAIL MANAGEMENT SOFTWARE SYSTEMS for furniture, design and home furnishings stores Manage a large product range, from made-to-order pieces to fast-moving stock items, with LS Retail omni-channel solutions
More informationServiceMax Overview. Lubor Ptacek Vice President, Product Marketing ServiceMax from GE Digital
ServiceMax Overview Lubor Ptacek Vice President, Product Marketing ServiceMax from GE Digital GE4GE ServiceMax Deployment 12,000+ FIELD PROFESSIONALS $100M PRODUCTIVITY GAINS $8.9M+ ANNUAL REVENUE GAINS
More information5 Steps to Adopting Agile IT Infrastructure Monitoring Necessary for a Customer-Driven World
5 Steps to Adopting Agile IT Infrastructure Monitoring Necessary for a Customer-Driven World Fueling the Application Experience If you ve seen recent car ads, you know they re as likely to promote applications
More informationCashInsight Assure. Teller connectivity for TCDs and TCRs
CashInsight Assure Teller connectivity for TCDs and TCRs CashInsight Assure empowers your front-line branch staff to serve customers more efficiently. Offering a simple, flexible and comprehensive multi-vendor
More informationIOT ADVANTAGES & INCREASING PRODUCTIVITY IN THE MEDICAL DEVICE INDUSTRY. Smart Connected Products Customer Presentation
IOT ADVANTAGES & INCREASING PRODUCTIVITY IN THE MEDICAL DEVICE INDUSTRY Smart Connected Products Customer Presentation Who is ThingWorx? A business unit of PTC 800+ employees dedicated to IoT Thousands
More informationWhite Paper. Why Network Visibility Is Critical for Managing Digital Experience
White Paper Why Network Visibility Is Critical for Managing Digital Experience This white paper is addressed to the four main roles that are typically responsible for managing Digital Experience for an
More informationEnd User Experience Monitoring Improves Workforce Productivity for Riverbed and Our Customers
Technology End User Experience Monitoring Improves Workforce Productivity for Riverbed and Our Customers As a corporation with annual revenues exceeding $1 billion, Riverbed is in the same boat with our
More informationSAP Simple Finance The Future of Finance. Angélica Bedoya, Center of Excellence, SAP LAC Abril, 2015
SAP Simple Finance The Future of Finance Angélica Bedoya, Center of Excellence, SAP LAC Abril, 2015 Today s Volatile World Needs Strong CFOs How profitable is our new global business unit? The balance
More informationMoving to Service Centric Management with HP OMi
Moving to Service Centric Management with HP OMi Steps to a successful Business Service Management implementation HP Business Service Management Ensure optimal IT performance and availability in a dynamic
More informationand convenience stores
RETAIL MANAGEMENT SOFTWARE SYSTEMS for supermarkets, grocery and convenience stores From gourmet food stores to multi-department supermarkets and everything in between the LS Retail solutions help you
More informationAURAS. Future ready integration platform for Omni-channel & Digital transformation initiatives.
AURAS Future ready integration platform for Omni-channel & Digital transformation initiatives www.aspiresys.com The Digital Revolution has radically transformed all businesses. Connected devices have fundamentally
More informationActionable Information Instantly Delivered
ALARMPOINT SOLUTIONS BRIEF Actionable Information Instantly Delivered Building on the ITIL FOundation Increasing Application Availability Service Delivery - Optimizing Operations Alarm utilizes CMDB asset
More informationGoing Beyond AIOps to Accelerate IT Transformation
Going Beyond AIOps to Accelerate IT Transformation Whitepaper Page 1 Digital transformation Requires IT Transformation Bold digital entrants and fast changing business environments are forcing enterprises
More informationBMC Transaction Management. Delivering on the promise
BMC Transaction Management Delivering on the promise 9/2/2006 Agenda Landscape review Strategy 2 Business Transactions... Define how business gets done Depend on increasingly complex technology for execution
More information5 Business iq Use Cases That Drive Application and Business Performance
Business iq: 5 Business iq Use Cases That Drive Application and Business Performance A modern approach connecting user experience and application performance to business results What is Business iq? Business
More informationGeorge Lawrie Vice President & Principal Analyst at Forrester Research Ltd
George Lawrie Vice President & Principal Analyst at Forrester Research Ltd Opening Keynote Session: Forrester Research Ltd ERP as a driver for digital transformation" ERP AS A DRIVER FOR DIGITAL TRANSFORMATION
More informationBMC ProactiveNet Performance Management: Delivering on the Promise of Predictive Control Across the Total IT Environment SOLUTION WHITE PAPER
BMC ProactiveNet Performance Management: Delivering on the Promise of Predictive Control Across the Total IT Environment SOLUTION WHITE PAPER Table of Contents Executive Overview 1 Managing Increasing
More informationMANAGED NOC AND HELP DESK SERVICES
CALL US 1-800-238-6360 MANAGED NOC AND HELP DESK SERVICES A seamlessly integrated unit of your operations We provide you with a seamless experience of owning a Network Operations Center without actually
More informationEvanios Capabilities. The Top 16 Things We Do Really Well TRUSTED BY
Evanios Capabilities The Top 16 Things We Do Really Well TRUSTED BY Introduction Thank you for considering Evanios! Because our platform offers so much interconnected functionality, we thought it would
More informationNonStop Business Service Management (BSM) Update. Transaction Analysis, Device Monitoring
NonStop Business Service Management (BSM) Update Transaction Analysis, Device Monitoring Bob Loftis, HP NonStop Product Mgr Jon Harms, ESQ Business Services, Acc t Mgr Kaminder Singh, ESQ Technical PreSales
More informationGain strategic insight into business services to help optimize IT.
Closed-loop measurement and control solutions To support your IT objectives Gain strategic insight into business services to help optimize IT. Highlights Gain insight and visibility across the IT project
More informationADVANTAGE YOU. Drive TCO* reduction through Infosys TIBCO solutions
ADVANTAGE YOU Drive TCO* reduction through Infosys TIBCO solutions Overview Even with the list of comprehensive features provided by the TIBCO suite of products, organizations face varied challenges in
More informationMining, Metals & Materials: Shaping Your Journey to Operational Intelligence. Copyright 2015 OSIsoft, LLC
Mining, Metals & Materials: Shaping Your Journey to Operational Intelligence Presented by Lance Fountaine Company Visions The OSIsoft Vision We believe People with Data can Transform their world 3 Typical
More informationFINACLE CORE BANKING TRANSFORMATION MAKES EQUITY BANK STRONGER, LEANER AND FITTER
FINACLE CORE BANKING TRANSFORMATION MAKES EQUITY BANK STRONGER, LEANER AND FITTER Profile Equity Bank is a leading commercial bank in Kenya offering retail banking, microfinance and related services. The
More informationMANAGING YOUR WORKPLACE. PROTECTING YOUR WORLD.
MANAGING YOUR WORKPLACE. PROTECTING YOUR WORLD. Plan and execute an effective Asset Maintenance Strategy with the PEMAC Assets Maintenance System. PEMAC Assets is designed to assist you in the planning,
More informationCenterity Business Services Management & IT Analytics Platform
Centerity Business Services Management & IT Analytics Platform Sales & Demonstration Guide: Best Practices in Performance Monitoring for Big Data Environments (SAP HANA, Hadoop, Enterprise Applications)
More informationModernise IT Operations and Service Management. Simon White Solution Architect, IT Operations Management Practice, Australia/New Zealand
Modernise IT Operations and Service Management Simon White Solution Architect, IT Operations Management Practice, Australia/New Zealand Speaker Introduction NAME: Simon White TITLE: Solution Architect,
More informationNCR BRANCH TRANSFORMATION SOLUTIONS
NCR BRANCH TRANSFORMATION SOLUTIONS Maximizing the profitability of your branch network Putting the retail back into retail banking PUTTING PROFITABLE, RELATIONSHIP BANKING FIRST AND FOREMOST Your branch
More informationInfor Distribution SX.e
Distribution Infor Distribution SX.e Deliver more With a constantly shifting business landscape and growing competition from e-tailors, you need to deliver more than what has been traditionally expected
More informationAnalytics: Laying the Foundation for Supply Chain Digital Transformation
November 2017 Analytics: Laying the Foundation for Supply Chain Digital Transformation By Sanjiv Mahajan, Sandip Saha and Alfonso Macias As supply chain leaders set objectives and strategies for 2018 and
More informationMastering the operational complexity of IoT Applications
Mastering the operational complexity of IoT Applications The benefits of AI-powered, full stack monitoring 2017 Dynatrace Executive Summary Internet-of-things (IoT) is increasing in excitement across all
More informationService management solutions White paper. Integrate systems management and predictive intelligence with IBM Service Management solutions.
Service management solutions White paper Integrate systems management and predictive intelligence with IBM Service Management solutions. September 2007 2 Contents 2 Overview 3 Recognize the importance
More informationIntelligent Engineering. Predictive, preventive and proactive IT support
Intelligent Engineering Predictive, preventive and proactive IT support Predicting problems, preventing downtime. Today, a business can only function when its IT is working. So, it s vital to avoid downtime.
More informationImplementing a Manager of Managers for Effective Fault Management of Public Safety Radio Networks
Implementing a Manager of Managers for Effective Fault Management of Public Safety Radio Networks The case for a Manager of Managers Telecommunications systems today are complex and heterogeneous. Network
More informationCapgemini Digital Control Room Analytics. Introducing an end-to-end solution for real-time operations insight
Capgemini Digital Control Room Analytics Introducing an end-to-end solution for real-time operations insight Embrace your digital core In this digital age, data is the new currency Data from your operations
More informationRECEIVABLES360 INTEGRATED RECEIVABLES FOR CORPORATIONS
INTEGRATED RECEIVABLES FOR CORPORATIONS ACCELERATE WORKING CAPITAL AND BETTER MANAGE LIQUIDITY WITH STRAIGHT-THROUGH PROCESSING ACROSS ALL PAYMENT CHANNELS. PAYMENT AGGREGATION EPBB Internet Cash PAYMENT
More informationRiverbed SteelCentral
Product Family Brochure Riverbed SteelCentral Your command center for application performance. Drive performance insight not hindsight. Application performance from the perspective that matters most: Yours
More informationThingWorx Manufacturing Apps
ThingWorx Manufacturing Apps Remotely monitor KEPServerEX for integrated factory floor visibility, proactive issue resolution, and data-driven decision-making. ThingWorx Manufacturing Apps provide real-time
More informationThe Digital Utility. Point of View
Point of View Going digital to transform how utilities serve customers and empower employees is a huge challenge and opportunity. Today s utility providers are challenged to find new avenues for growth
More informationRETAIL MANAGEMENT SOFTWARE SYSTEMS for consumer electronics and household appliances retailers
RETAIL MANAGEMENT SOFTWARE SYSTEMS for consumer electronics and household appliances retailers Manage a fast-moving stock in your physical and online stores and provide consistently high-quality service
More informationConnected Banking Through Enhanced B2B
White Paper Connected Banking Through Enhanced B2B Sponsored by: IBM Jerry Silva October 2017 IN THIS WHITE PAPER Digital transformation is the driving force behind new initiatives in financial services
More informationTransformational Data-Driven Solutions for Healthcare
Transformational Data-Driven Solutions for Healthcare Transformational Data-Driven Solutions for Healthcare Today s healthcare providers face increasing pressure to improve operational performance while
More informationClosed-loop Performance Management
Closed-loop Performance Management for Downstream Operations Management Schneider Electric s enables companies to drive greater collaboration and operational efficiency, enabling better operations insights
More informationSMALL BUSINESS RDC: TAKING TRANSACTIONS OUT OF THE BRANCH WHITE PAPER
SMALL BUSINESS RDC: TAKING TRANSACTIONS OUT OF THE BRANCH WHITE PAPER SMALL BUSINESS RDC: Taking Transactions Out Of The Branch > 2 EXECUTIVE SUMMARY 66 % 70 % of small business branch visits are tied
More information