MPS The Next Level The People Dimension. Ian Dunsmore Print Audit Europe Dr. Hans W. Stottmeister Print Audit DE

Transcription

1 MPS The Next Level The People Dimension Ian Dunsmore Print Audit Europe Dr. Hans W. Stottmeister Print Audit DE

2 Introduction Print Audit Worldwide Founded 1999 Head office in Calgary Office locations v North America - Palm Beach v South America - Rio De Janeiro v Europe - London, Paris, Dusseldorf v South Africa - Cape Town v Australasia - Sydney v Russia Moscow Development agreements with every major manufacture Software branded & integrated by key manufacturers In excess of one million licences deployed Numerous industry awards and accolades 40% Market share in US.

3 Key Process Steps MPS The Next Level Total MPS Print Management Secure/Rules/Recovery Print Analysis (MI)Data Hardware/Software Solution Remote Management Discovery Process

4 The People Dimension Why People Matter...

5 High Street Retail Bank The People Dimension 80,000 Employees Large Direct Manufacturer account Refresh of device fleet v Cost per page proposal v Based on existing device volume v 26,000 devices Multi-million pound opportunity Board rejected Proposal - People Dimension unknown

6 Large University Hospital The People Dimension We can now report to the organisation it s true print costs with accurate information. Departmental heads will be able to see what they are spending and have improved accountability, They have a greater desire to understand the behaviour of users and their requirements. We now have greater control printing is now transparent.

7 A View of the Market MPS The Next Level How is this developing in the German Market?

8 Definition used by German BITKOM e.v Definition Managed Print Services MPS is the allround management of all actions and products (hardware, software, consumables and services) focussed on the customized and optimized output system and document workflow by minimizing cost at the same time

9 The Changing Focus Actions in focus now: 1. Analysis of existing output system Focus in the and workflows MPS analysis past: 2. New design and optimization of outputsystem 3. Implementing value add services Hardware Click contracts Software Focus today: Outsourcing and Out tasking of output- and document management Fleet management Supply chain management Overall cost control Output system will be part of IT infrastructure Service Management, system monitoring and cost control Document Workflow optimization and design Evolving market

10 Change of Paradigm Evolving market *Bitkom 2011

11 Change of Paradigm Evolving market

12 Stage One MPS The Next Level Total MPS Print Management Secure/Rules/Recovery Print Analysis (MI)Data Hardware/Software Solution Remote Management Discovery Process

13 Discovery Process Information Available To Decision Maker Ask an FD: v Buildings Costs þ v Logistics Costs þ v Staff Costs þ v Communications Costs þ Mobile usage information on all activity Unknown Print v Print costs at individual printer level? v Print costs at a user level? v Print costs at a departmental level?

14 Simple Versus Comprehensive Audit Discovery Process Simple Audit v Device Focused v Volumes & Toner levels v Reporting tool (comparison reports!) Comprehensive Audit v User Focused + Device data v Who, what, where and how of printing v Application data, Colour / Mono / Duplex / Job size

15 Simple Audit Typical Output Discovery Process Device Details v Make, Model v Serial No. v MAC Devices Volumes v Mono/Colour split v A4/A3 split Supplies Details v Consumable usage

16 Discovery Process Comprehensive Audit Typical Output User Based Data v v User details Department & group data Device Data v v v v Make, Model, Serial no. Print volumes Copy volumes Mono, colour, duplex Process Data v v v Document details Print job type, size, cost Source application

17 Comprehensive Audit Visualisation Discovery Process Visualise data on Floor plans Overlay user and device data See who, what where Demonstrate true TCO See environmental impact Analyse and prove rules based savings

18 Discovery Process Summary Building the total MPS solution We need to clearly understand v Who is doing the printing v What is being printed Applications Document types Duplex /Colour/ Job size v Which device is being used We can make informed decisions v Does it need to be printed? v Can we change process to eliminate waste DMS? v Reduce Costs and Add Value

19 Stage Two MPS The Next Level Total MPS Print Management Secure/Rules/Recovery Print Analysis (MI)Data Hardware/Software Solution Remote Management Discovery Process

20 Hardware/Software Solution Remote Management Partial Solution u u u u Device data sent to desktop Pre-emptive service alerting Automated supplies ordering Devices managed but full picture incomplete WWW The people dimension is missing PHOTIZO

21 Stage Three MPS The Next Level Total MPS Print Management Secure/Rules/Recovery Print Analysis (MI)Data Hardware/Software Solution Remote Management Discovery Process

22 Print Analysis (MI) Data MI Benefit Hungry demanding customers Print is hidden Transparency - who is printing what and where Departmental reporting Natural reduction through monitoring Customer MPS Journey

23 The Importance Of User Data Print Analysis (MI) Data Public Sector view on MPS provision it was important we understood the printing behaviour of both users, and departments UK Health Authority 2011

24 Typical Dutput Data Print Analysis (MI) Data 30 Pieces of information on every print job = Who = What User Document Date Process = When = How

25 Print Analysis (MI) Data Summary The value of user data An ongoing comprehensive MPS Solution Provides detail for informed decisions Identifies cost savings and print efficiencies Identifies environmental wins Delivers MI for budgeting and planning

26 Stage Four MPS The Next Level Total MPS Print Management -Secure/Rules/Recovery Print Analysis (MI)Data Hardware/Software Solution Remote Management Discovery Process

27 Print Management Secure Printing, Rules & Cost Recovery Right Device - Right Job Manage usage improvements Eliminate wasted pages left at printers Review Solution Maintain compliance Prevent unauthorized users

28 Summary MPS The Next Level MPS is driven by people and devices Businesses require more information Management Information = Informed decisions Four step process = Full MPS program v Discovery v Hardware/Software solution v Print analysis (MI) data v Print management and process improvement.

29 The People Dimension MPS The Next Level Thank You for your time. Ian Dunsmore Print Audit Europe Dr. Hans W. Stottmeister Print Audit DE