TELECOM CATALOG. Telecommunications Class Training. April 2014

Transcription

1 TELECOM CATALOG Telecommunications Class Training April 2014

2 Agenda Why Change? Billing Demos Cancel and Approve s and Attachments Hands-on Q&A Telecom Catalog Training 2

3 Questions? Save Q & A after presentation, please Telecom questions? Call Customer Care Unit (CCU) for Telecom Catalog questions, option 1, 1 & 3 or us at ccu@berkeley.edu Telecom Catalog Training 3

4 Why change? Current system no longer supported by vendor & will be retired. Telecom Catalog Training 4

5 System Changes Telecom Catalog Training 5

6 Dates to Remember April 17 The last day to place voice orders April 18 May 5 We will move your existing Voice orders No NEW Voice orders No restrictions on Data Network Orders May 6 Telecom Catalog goes LIVE for Voice orders Telecom Catalog Training 6

7 IST Billing Statements IST Billing statements will only be viewed through BAIRS. For access to BAIRS, please ask your MSO or department manager to assign you rights to view statements in BAIRS For more billing information refer to the IST Billing FAQ handout in your package. For more information for on managing IST Services within the Telecom Catalog, please refer to the View IST Services handout in your folder. Telecom Catalog Training 7

8 Simplification of Roles For more information on managing permissions, please see the Manage IST Permissions handout in your package. New ROLES Create Read Write Submit orders for approval View orders you submitted X (Add only) X (Add only) X View existing services X X Submit all orders, including funding and name changes, without someone else s approval Approve orders submitted by others Manage authorizations Telecom Catalog Training 8 X

9 Approve/Reject Items List My Approvals > Requested to go to an item s approval page Telecom Catalog Training 9

10 Approving & Rejecting an Item Via Telecom Catalog Training 10

11 Approval Request Telecom Catalog Training 11

12 Approving an Item Telecom Catalog Training 12

13 Rejecting an Item Telecom Catalog Training 13

14 Shopping Cart Telecom Catalog Work Order Number = Request (REQ) Many items are possible in one request order item = requested item (RITM) order item = requested item (RITM) order item = requested item (RITM) Telecom Catalog Training 14

15 Demos 1 Add Both Desktop Telephone and Line 2 Disconnect and Move Telecom Catalog Training 15

16 Add Other Voice Services Find all other services such as 1MB, fax line, alarm lines etc. under Add Other Voice Services. Telecom Catalog Training 16

17 Order Status Page Telecom Catalog Training 17

18 Order Status Page II Telecom Catalog Training 18

19 Attachments-floor plans, etc. Telecom Catalog Training 19

20 To Cancel an Ordered Item Go to My Items > RITM Telecom Catalog Training 20

21 Additional Comments Scroll down to additional comments & add your comment that you would like to cancel this item. Press Save to update your comments. An will be sent to the assigned CCU Rep for review. Telecom Catalog Training 21

22 View s in a RITM Navigate to My Items > RITM# > Activity Telecom Catalog Training 22

23 Hands-on Navigate to: Add Both Desktop Telephone and Line > Place Your Order 2. Move > Add To Cart > Continue Shopping > Disconnect > Place Your Order Telecom Catalog Training 23

24 Q & A Telecom Catalog Training 24

25 Training & Support Project Web Site: telcat.berkeley.edu Production Web Site: tc.berkeley.edu -This site will be available after May 6th Knowledge Base -Pre-launch: -May 6 th and after: ccu@berkeley.edu Telecom Catalog Training 25

26 Feedback Please fill out the feedback form for us. We appreciate your input. if suggestions occur later Telecom Catalog Training 26