COURSE LISTING. Courses Listed. with Customer Service SAP ERP. 1 January 2018 (18:47 GMT) PLM301 - Business Processes in Customer Service

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1 with Customer Service SAP ERP Courses Listed PLM301 - Business Processes in Customer Service PLM305 - / PLM310 - Maintenance and Service Processing: Preventive PLM335 - PLM Page 1 of 9

2 All available schedules in your selection PLM301 Business Processes in Customer Service There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. PLM360 - Delivery method & Location Cost Russia Classroom: SAP EHP7 FOR ERP 6.0 Russian 26 Dec - 28 Dec RUN PLM335 There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. PLM305 / There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. Page 2 of 9

3 PLM310 Maintenance and Service Processing: Preventive There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. Page 3 of 9

4 PLM301 - Business Processes in Customer Service 5 days Gain an overview of Customer Service Become familiar with the most important business processes in Customer Service, including practical exercises Explain integration with other SAP components Support decision makers responsible for implementing the system Identify the different analysis options that are available Service contracts Content and structure of service contracts Service processing with contract Planned customer service Task lists, maintenance plans, and scheduling Reports Service history and information system This training course is an essential prerequisite for the following advanced Customer Service courses Project managers Project team none ERP ECC 5.0 Overview of Customer Service Technical objects Material serial numbers and equipment Functional locations, bills of material and warranties Help desk processing Creating, processing, and completing service notifications Planning of technician resources Creating, processing, completing, and billing for service orders Processing returns and repairs Repair order processing and returns delivery, repair processing, delivery, and billing Page 4 of 9

5 PLM days () SAP ECC.,,. SAP ECC, :,,,. -, SAP SAP Project Systems SAP Plant Maintenance / Customer Service ( /) SAP HCM SAP CRM / PLM200 PLM300 PLM301 SAP Multi Resource Scheduling 9.0 SAP ERP 6.0 with Enhancement Package 7 Page 5 of 9

6 PLM335-5 days Service - assembly processing Gain detailed knowledge about the service processing functions Customize service notifications, service orders and customer repair orders Project team members PLM301 (Business Processes in CS) SAP ERP Central Component 6.0 Enhancement Package 5 Organizational Elements and Master Data Processing of service notifications Customizing of notification types Solution Database Processing of service orders Customizing of order types Scheduling and capacity planning External services Materials planning Printing and communication Completion confirmation Resource-related billing Completion Returns and repairs processing Repairs processing (settings in customizing) Creation of Quotations Page 6 of 9

7 PLM305 - / COURSE LISTING 2 days SAP training course PLM305 explains in detail the structure of object and asset structures in the Enterprise Asset Management area, which form the backbone for processing maintenance and service measures. All of the necessary customizing settings are also shown. Project manager Project team PLM300 Business Processes in Plant Maintenance ERP ECC 6.0 Functional locations (further functions) Equipment (further functions) Classification BOMs Serial numbers Measuring points and counters The Enterprise Asset Management area within the mysap ERP solution is a further development of the R/3 Plant Maintenance (PM) component. However, customers with R/3 Releases 4.6C and Enterprise 4.7 can participate in Enterprise Asset Management courses of releases SAP ERP 5.0 and SAP ERP 6.0 without any problems. Page 7 of 9

8 PLM310 - Maintenance and Service Processing: Preventive 3 days This training course provides a detailed overview of the business processes involved in preventative maintenance and service processing. It focuses on time-based and performance-based maintenance planning in the area of Enterprise Asset Management. Participants will learn about the integration between Plant Maintenance and Quality Management, or the procurement of services based on the maintenance plan. Manage your maintenance planning with strategies that optimize your processes. Application Consultant Business Process Owner / Team Lead / Power User PLM300 or PL300E or PLM301 SAP ERP 6.07 Single Cycle Maintenance Planning Describing Maintenance Plans Creating a Maintenance Plan with the Order Call Object Scheduling a Single Cycle Plan Creating and Scheduling a Maintenance Plan with the Notification Call Object Creating and Scheduling a Maintenance Plan with the Service Entry Sheet Call Object Customizing Maintenance Plans Maintenance Planning with Time-Based Strategy Describing the Structure and Functions of a Maintenance Strategy Assigning a Maintenance Strategy to a Task List Developing a Time-Based Strategy Plan Scheduling a Time-Based Strategy Plan Maintenance Planning with Performance-Based Strategy Creating and Maintaining a Counter for a Technical Object Creating a Performance-Based Maintenance Plan Scheduling a Performance-Based Maintenance Plan Describing Customer Exits Maintenance Planning with Cycles of Different Dimensions Creating a Multiple Counter Plan Scheduling a Multiple Counter Plan Supplementary Processes for Preventive Maintenance and Service Creating a Maintenance Plan on the Basis of a Maintenance Contract Describing the Connection to a Process Control System Creating the Relevant Customizing Settings for Test Equipment Management Management of Task Lists Managing Task Lists Creating Task Lists Creating an Order with a Task List Configuring Task Lists Customizing Task Lists Page 8 of 9

9 This course is a common course of curricula SAP Enterprise Asset Management and SAP Customer Service. Page 9 of 9