COURSE LISTING. Courses Listed. Training for Applications with Customer Relationship Management (CRM) in SAP CRM. 27 November 2017 (02:43 GMT)

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1 Training for Applications with Customer Relationship Management (CRM) in SAP CRM Courses Listed Beginner SAPCRM - Overview of the SAP CRM Solution Advanced CR100 - CRM Customizing Fundamentals CR500 - CRM Middleware CR580 - SAP CRM User Interface TCRM10 - CRM Fundamentals I TCRM20 - CRM Fundamentals II Certification Exam C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Page 1 of 11

2 All available schedules in your selection TCRM10 CRM Fundamentals I There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. TCRM20 CRM Fundamentals II There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. CR500 CRM Middleware Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 1 Nov - 2 Nov RUN CR100 CRM Customizing Fundamentals Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 14 May - 18 May RUN Page 2 of 11

3 CR100 CRM Customizing Fundamentals (continued) Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 6 Aug - 10 Aug RUN CR580 SAP CRM User Interface Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 12 Dec - 15 Dec RUN Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 27 Nov - 30 Nov RUN SAPCRM Overview of the SAP CRM Solution Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 5 Mar - 7 Mar RUN Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 25 Jul - 27 Jul RUN Page 3 of 11

4 C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Russia Certification: SAP 7 Dec - 7 Dec RUN Russia Certification: SAP 8 Dec - 8 Dec RUN Russia Certification: SAP 15 Dec - 15 Dec RUN Russia Certification: SAP 18 Dec - 18 Dec RUN Russia Certification: SAP 19 Dec - 19 Dec RUN Russia Certification: SAP 19 Dec - 19 Dec RUN Russia Certification: SAP 20 Dec - 20 Dec RUN Russia Certification: SAP 20 Dec - 20 Dec RUN Russia Certification: SAP 22 Dec - 22 Dec RUN Russia Certification: SAP 25 Dec - 25 Dec RUN Russia Certification: SAP 18 Jan - 18 Jan RUN Russia Certification: SAP 19 Jan - 19 Jan RUN Russia Certification: SAP 29 Jan - 29 Jan RUN Russia Certification: SAP 30 Jan - 30 Jan RUN Russia Certification: SAP 5 Feb - 5 Feb RUN Page 4 of 11

5 TCRM10 - CRM Fundamentals I 5 days Use the basic knowledge a CRM solution consultant requires for all consultant profiles Customizing fundamentals for CRM - CRM basic data: Account Management Organizational model Product master Customizing settings for each object Audience Solution consultants responsible for implementing Customer Relationship Management with SAP CRM Basic business knowledge of CRM processes and concepts SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Overview of the SAP CRM application: Fundamentals and architecture Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation) Page 5 of 11

6 TCRM20 - CRM Fundamentals II 10 days Use the basic knowledge a CRM solution consultant requires for all consultant profiles Audience Solution consultants responsible for implementing Customer Relationship Management with SAP CRM Customizing fundamentals for CRM - Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling User interface (UI) technology in SAP CRM Case Study: implementation of example scenarios using specific business processes Certification examination on the content of the courses TCRM10 and TCRM20 Basic business knowledge of CRM processes and concepts TCRM10 CRM Fundamentals I SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Customizing fundamentals for CRM - CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Page 6 of 11

7 2 days Explain the internal data processing of the CRM Middleware Set up and monitor the connection between SAP CRM and SAP ERP Monitor the flow of data within the CRM Middleware Audience Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware SAPCRM (Überblick SAP Customer Relationship Management) SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 COURSE LISTING CR500 - CRM Middleware Introduction to the CRM architecture and CRM Middleware Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring Connecting an external system using the XIF adapter Business Warehouse adapter Page 7 of 11

8 CR100 - CRM Customizing Fundamentals 5 days This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course. SAPCRM Overview of the SAP CRM solution SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EhP7 Partner determination Actions Overview of pricing in CRM CRM Billing Basics concepts of CRM middleware Introduction to the CRM WebClient User Interface Notes This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course. CRM basic data: Account Management Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Page 8 of 11

9 CR580 - SAP CRM User Interface 4 days Gain an overview of the CRM WebClient User Interface Adapt the CRM WebClient User Interface using customizing and standard tools Implement simple customer specific enhancements Audience Customers, SAP consultants and project team members who are responsible for configuring the SAP CRM WebClient User Interface. UI Configuration Application Enhancement Tool and Easy Enhancement Workbench Component Enhancement Concept Skin Configuration Notes The course CR580 refers to the CRM WebClient User Interface which was introduced with SAP CRM 6.0. This course introduces standard CRM tools which can be used to realize typical UI changes. This course does not focus on UI development, e.g. development of customer-specific UI components or views. SAPCRM Overview of the SAP CRM solution Fundamental knowledge of SAP technology SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP6 SAP CRM User Interface Overview UI Concept Customizing of Business Roles Navigation Bar Customizing and Transaction Launcher Architecture Page 9 of 11

10 SAPCRM - Overview of the SAP CRM Solution 3 days Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels. Evaluate integration aspects between SAP CRM and other components Audience SAP ERP as well as non-sap Customers and decision makers considering an implementation of SAP CRM. Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution None SAP EHP 3 for SAP CRM 7.0 SAP EHP 7 for SAP ERP 6.0 Introduction to: Fundamentals and architecture of SAP CRM SAP CRM Marketing SAP CRM Web Channel (E-Commerce) SAP CRM Partner Channel Management SAP CRM Sales SAP CRM Interaction Center SAP CRM Service SAP CRM Field Applications SAP CRM Analytics Implementation & operation of SAP CRM Notes The course is structured using a case study of the functional and channeloriented key areas and scenarios in SAP CRM. The course includes demonstrations and exercises in the system. This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown. Page 10 of 11

11 COURSES LISTING C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Description The "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP2" certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended - although not mandatory - prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM. Number of questions 180 Notes To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system). Some language versions may not be available at Pearson VUE. Please check the available language versions here. Page 11 of 11