Delivering the Best Customer Experience with SAP Technologies

Transcription

1 Delivering the Best Customer Experience with SAP Technologies Ira Berk, VP Technology Solution Management, User Experience Shiri Levi, Solution Management, Information Worker July SAP AG. All rights reserved. Internal 1

2 Safe Harbor Statement The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP AG. All rights reserved. Internal 2

3 Do You Need To Improve Your SAP User Experience? 2013 SAP AG. All rights reserved. Internal 3

4 A Day in the Life of an Information Worker 11:30 am Update Budget App on ipad 12:00 pm Approve team member s leave request workflow using iphone 10:00 am Review Sales pipeline via BOBJ tools 12:30 pm Conduct online meeting with customer using Lync 8:30 am Schedule CRM appointment in CRM WebUI 3:00 pm Create CRM Lead using App on ipad 7:30 am Check s on iphone 5:30 pm Record timesheet in SAP CAT SAP AG. All rights reserved. Internal 5

5 "As far as the customer is concerned, the interface is the product." - Jef Raskin Started the Macintosh project at Apple in SAP AG. All rights reserved. Internal 6

6 Different Roles, Different Interfaces Business client SAP UI5 Enterprise Portal Duet Enterprise Interactive Forms Mobile Gateway Deliver the right features and functionality for frequent versus occasional use Customize and extend using the same technology as SAP developers 2013 SAP AG. All rights reserved. Internal 8

7 Which approach will you follow? Adopt the latest UI enhancements Extend or tweak the user experience Design your own user experience 2013 SAP AG. All rights reserved. Internal 9

8 Adopt the latest UI enhancements Example: HCM Renewal Brand new ESS/MSS experience All-new user friendly, harmonized and intuitive experience SAP UI5 enables modern, extensible and highly-interactive screens 2013 SAP AG. All rights reserved. Internal 10

9 Adopt the latest UI enhancements Example: Fiori Brand new workflow experience New experience for broadly and frequently used SAP software functions Works seamlessly across devices: desktop, tablet, or smartphone Includes apps for managers, employees, sales representatives, and purchasing agents 2013 SAP AG. All rights reserved. Internal 11

10 Tweak the user experience Example: SAP Screen Personas Tool for enhancing ERP DynPro screens Change colors and labels Rearrange and merge screens to streamline data entry Simplify data lookup Modernize screens without programing Improve productivity while reducing training time 2013 SAP AG. All rights reserved. Internal 12

11 Do You Need To Combine Applications From SAP And Non-SAP Systems Into One User Experience? 2013 SAP AG. All rights reserved. Internal 13

12 Design a user experience centered on your particular needs User Centric Experience Access to Critical Data Rich Collaboration Tools Natural User Interface 2013 SAP AG. All rights reserved. Internal 14

13 Exploring our solutions 2013 SAP AG. All rights reserved. Internal 20

14 Create modern applications with industry-standard tools SAP NetWeaver Gateway 2013 SAP AG. All rights reserved. Internal 22

15 Add SAP content to your SharePoint sites Duet Enterprise 2013 SAP AG. All rights reserved. Internal 25

16 Deliver a role-based, highly-scalable user experience SAP Enterprise Portal 2013 SAP AG. All rights reserved. Internal 28

17 Consuming the SAP Enterprise Portal on mobile devices 2013 SAP AG. All rights reserved. Internal 29

18 Consuming the SAP Enterprise Portal on mobile devices 2013 SAP AG. All rights reserved. Internal 30

19 Create new sites in minutes, without adding servers SAP HANA Cloud Portal SAP [HANA] Cloud Portal will help organizations meet the next wave of portal demands. SAP [HANA] Cloud Portal puts SAP back on a path toward portal innovation. Gartner analyst Jim Murphy, SAP NetWeaver Cloud Portal Is a Front End for SAP Innovation 28 January 2013, 2013 SAP AG. All rights reserved. Internal 32

20 Do You Need to Manage Website Content, Documents and Interactive Forms? 2013 SAP AG. All rights reserved. Internal 33

21 Manage Website Content and Documents SAP Portal Site and Content Management by OpenText Assign update rights for website content to its business owners, then deliver it to the right web pages automatically Create, manage, share, and archive critical documents from directly within the Portal 2013 SAP AG. All rights reserved. Internal 35

22 Reach users inside and outside the organization SAP Interactive Forms by Adobe and FLM by Arch 2013 SAP AG. All rights reserved. Internal 37

23 So how do I choose the right approach? 2013 SAP AG. All rights reserved. Internal 38

24 Matching the users needs with your technical capabilities Identify user groups Where each group spend most of their time? Identify business mission critical tasks for each group Identify your IT skills Identify technology requirements for UI solutions 2013 SAP AG. All rights reserved. Internal 39

25 Thank You! Contact information: Ira Berk VP Solution Management, SAP Stamford, Connecticut, USA S ira.berk@sap.com Contact information: Shiri Levi Solution Management, Information Worker Ra anana, Israel shiri.levi@sap.com 2013 SAP AG. All rights reserved. Internal 52