IBM Business Process Manager v7.5 Business and Technical Overview

Transcription

1 IBM BPM V7.5 WebSphere Software IBM Business Process Manager v7.5 Business and Technical Overview

2 The simplest way to get started with BPM Process Discovery Modeling for Documentation The quickest way to deliver robust process applications Process Implementation Modeling for Execution 2 Confidential

3 Agenda IBM Business Process Management Current Business Process Management Landscape The IBM BPM Strategy IBM Business Process Manager v7.5 The Value Proposition for Business and IT Leveraging Existing Investments in IBM BPM The BPM Adoption Model 3

4 IBM Business Process Management Business Process Inefficiencies Represent $500B+ Opportunity Fortune 500 Companies: $488B Lost in Process Inefficiencies Source: Tech CEO Council Report Oct 2010: BPM improvements can be expected to yield savings of up to 5% of sales ; CNN Money U.S. Fortune 500 Revenues, May 2010 Federal Government: $450B - $1.3T in Process Inefficiency Costs Source: McKinsey & Company The Case for Government Reform 2009, 5 to 15% improvement in efficiency of Federal government operations could generate $450B-$1.3T in savings. Tech CEO Council Report Oct Process Improvement is the #1 Priority for CIOs - 5 years in a row Gartner, Inc, Leading in Times of Transition: The 2010 CIO Agenda In a recent InformationWeek CIO survey, Process Improvement was the #1 priority for CIOs (56% of respondents): Make business processes more efficient was the top issue for respondents, even ahead of Lower business costs and Improve customer service. Source: Sept 2010 Information Week 500 Survey 4

5 IBM Business Process Management Business Process Management (BPM) & Business Rules Management Systems (BRMS) Potentially Save $Millions Budget Budget spent maintaining existing systems and processes Time Budget available for new projects With just One Sigma Shift in Process Improvement: 20% margin improvement 12-18% increase in capacity 12% reduction in employees 10-30% capital reduction Source: Six Sigma:The Breakthrough Management Strategy, Mike Harry, Richard Schroeder,

6 IBM Business Process Management Root Causes of Business-Driven Processes Problems Customer" Service" Invoice" Reconciliation" Teams" 2 Finance and Ops" Account" Administration" 6 Executive" Management" 1. Informal Tasks and Communication (ex Paper or )" 2. Inefficient Working Environment Spans Systems" 3. Inconsistent Prioritization" 4. Incomplete or Inaccurate Data Flow Between Systems" 5. Lack of Control Over System and Business Events (Exceptions)" 6. Poor Visibility Into Process Performance" 5 Business Pains:" Cannot Grow Efficiently" Customer Satisfaction" 6

7 IBM Business Process Management BPM Delivers a Layer for Control and Visibility Customer" Service" 1 Invoice" Reconciliation" Teams" 2 3 Finance" & Ops" Account" Administration" 6 Executive" Management" 1. Automatically prioritizes and routes work" 2. Guides users through decisions" 3. Standard and consistent work prioritization" 4. Leverages exiting system data Systems" BPM" 5. Reacts to business events and generates actions" 6. Real-time visibility and process control" 4 5 Benefits: 80% Reduction in Manual Interactions Faster Issue Resolution 7

8 Process & Rules Management Bring Order to Chaos Risk Management Teams" Finance" and Ops" Account Administration" Executive" Management" 1. Automatically prioritize, route work and Automate decisions" 2. Guide users through decisions" 3. Standardize resolution across geographies" Customer" Service" 4. Leverage existing systems and data" 5. Monitor for business events and initiates action" 6. Real-time visibility and process control" Process" 7. Reduce errors and improve accuracy" 8. Improve consistency across geography, channel, division" 9. Analyze Metrics and Optimize Processes " Customer Benefits:" Huge reduction in manual interactions" Faster Issue Resolution" More flexible, responsive systems " 8 Confidential Metrics, measurements and Visibility in business terms "

9 The Essential BPM Capabilities Modeling Customer" Service" Invoice" Reconciliation" Teams" Account" Teams" Policy" Administration" Executive" Management" Simulation+ Optimization Workflow Rules Business Data Mgmt Human Interfaces Documents Event Monitoring System Integration Metrics Analytics 9 Confidential

10 Shared Model Architecture Roles Based Simplicity with Sophistication Process Portal Process Coaches Service Modeler Process Inspector Process ScoreBoards Worker Manager Process Modeler Developer Process Optimizer Business Analyst Data Management Analytics Business Analyst Business Rules Metrics Systems" Workflow Human Interfaces Events" Simulation Event Monitoring System Integration Modeling Shared Model 10 Confidential

11 Conventional Approach to App Development Business Analyst Modeling Simulation Visiolike Bucket Brigade Business Rules Biz Logic Developer Event Monitoring?? UI Developer Human Interfaces Workflow Developer Report Writer?? Workflow Data Management System Integration In synch? Metrics Analytics Managing CODE instead of PROCESS Version 1 Version 2 What gets deployed 11 Confidential

12 Shared Model Architecture Rapid, Agile, Iterative BPM Process Portal Process Portal Admin Console UI Screen Flow Coaches Worker Manager Scoreboards Process Designer Execute Administrator Collaborative platform Iterative, shortened development cycle What you model IS what is executed! Process Designer Process Modeler Design BPM Shared Model Process Center Optimize Single, Shared process model Lower technical effort (less time, cost, risk) Simplicity with Sophistication (Attractive to BOTH Business and IT) Process Inspector Developer Process Optimizer Business Analyst 12 Confidential

13 IBM BPM In Action " Simplicity with Sophistication " Engagement with business and IT " Repeatability across BPM projects and programs 13 BP Simple Build BP Simple Diag BP Collab BP Tour BP Doc Tour BP Analysis BP Exports ILOG Short ILOG 1 BP > AE ILOG 2 Designer AUDIO Confidential PPortal AUDIO Optimizer AUDIO Process Designer Process Portal OF Optimization WLE Collab Coach BFS BD Search Snap Design Snap Deploy OF BPD QS BFS OF BPD XL OF Full BFS

14 IBM BPM Solutions today IBM Business Process Management Process and Integration Complexity IBM BlueWorks Live for cloud-based BPM WebSphere Lombardi Edition for human-centric processes and rapid design and deployment WebSphere Process Server for requirements driven by integration and qualities of service # of Individual Processes WebSphere Lombardi Edition IBM BlueWorks Live WebSphere Process Server 14

15 Agenda IBM Business Process Management Current Business Process Management Landscape The IBM BPM Strategy IBM Business Process Manager v7.5 The Value Proposition for Business and IT Leveraging Existing Investments in IBM BPM The BPM Adoption Model 15

16 IBM Business Process Management IBM BPM Vision: The Platform for One BPM Single unified process design environment Leverage IBM Process Center for lifecycle governance Fit-for-purpose design tools Unified process run-time infrastructure All process engines move forward Integrated J2EE environment Common user experience Widgets, Business Space and mashups Universal inbox 16

17 IBM Business Process Management IBM Business Process Manager - Built on SOA Infrastructure Finance" & Ops" Invoice" Reconciliation" Teams" Executive" Management" Customer" Service" Account" Administration" BPM" SOA" Systems" IBM Business Process Manager BPM can abstract the business process from underlying systems and services. Over time, IT can consolidate those services into a common set of services within one SOA layer. Users of the process are not affected as services and systems are merged, replaced, or updated. 17

18 IBM Business Process Management IBM Business Process Manager v7.5 Process End-Users Process Owners Business & IT Authors Process Designer Authors & Administrators Process Center Governance of Entire BPM Life Cycle IT Developers Integration Designer Shared Assets Versioned Assets Server Registry BPM Repository IBM BPM widgets work with IBM WebSphere Portal Design Improve Deploy Measure Process Server BPMN Rules Monitoring BPEL ESB Backward compatibility, easy migration from WLE & WPS Out-of-box Process Portal Configurable Business Space Optional Microsoft Add-ons 18

19 IBM Business Process Management Integration Designer & Process Designer Roles Common execution environment All resources stored in the BPM Repository Process Designer Business Author builds a fully executable human-centric BPMN process in the Process Designer Business-led human-centric BPM process improvement projects. 19 Human Interaction Playbacks for Engagement Visual Analysis & Optimization Rapid Change Deployment Integration Designer IT Developer builds integrations and straight-through BPEL processes with Integration Designer Integration and System-centric process orchestration Access to back-end systems Straight-Through Processing with transactions and Recovery Security Runtime governance Complex schema support

20 IBM Business Process Management Seamless Collaboration Across Roles Business Process Owner Integration Developer Business Process Owner Authors a Process Application Defines Service Interfaces for Implementation by Integration Developer Imports the Process Application Generates/Completes Service Implementations Unit Tests Services Delivers Services to Repository Wires the Implemented Services to the Process Unit Test the Process Shared Assets Versioned Assets BPM Repository Server Registry 20

21 IBM Business Process Management IBM Business Process Manager - Shared Model Architecture Process Portal Process Portal Admin Console Process Coaches Worker Manager Scoreboards Process Designer Execute Administrator Collaborative platform Repeatable & iterative development cycle What you model is what is executed Process Designer Business Modeler Design Process Center Shared Model Optimize Shortened cycle of development Decrease maintenance workload No code approach Process Inspector Business Developer New in v7.5 Process Optimizer Process Designer Business Analyst 21 Integration Developer

22 IBM Business Process Management IBM Business Process Manager: Three Editions Different configurations match typical entry points or stages in a company s BPM program Advanced Standard Express Transformation Complete set of advanced BPM capabilities Extended support for high-volume process automation, with high quality-of-service Built-in SOA components for extensive enterprise-wide service integration, orchestration Program Configured for typical BPM projects For multi-project improvement programs, with high business involvement Basic system integration support Rapid time-to-value: improved user productivity Project Configured for first BPM project For small number of users single server, no clustering Low entry price Easy to install, easy to use 22

23 IBM Business Process Manager v7.5 Configurations and Capabilities WLE- compa+ble execu+on Process Designer (BPMN) Collabora+ve edi+ng / Immediate playback Interac+ve process coach UIs ILOG- based process rules Real- +me monitoring & repor+ng Performance analy+cs & op+mizer Performance Data Warehouse Process Center / Shared asset repository IBM Business Process Management Advanced Standard Express Unlimited process authors & end- users High availability: clustering / unlimited cores 200 users / 3 authors 4 cores prod / 2 cores dev / no cluster WPS- compa+ble execu+on Integra+on Designer (BPEL / SOA) 23 Built- in Enterprise Service Bus (ESB) Transac+on support Integra+on adapters Flexible Business Space user interface = Advanced capabilities available to WPS / WID customers

24 Agenda IBM Business Process Management Current Business Process Management Landscape The IBM BPM Strategy IBM Business Process Manager v7.5 The Value Proposition for Business and IT Leveraging Existing Investments in IBM BPM The BPM Adoption Model 24

25 IBM Business Process Management IBM Business Process Manager Business Value Most powerful BPM platform on the planet Simplicity Power Governance Visibility Simplified, easy- to- use tooling enables full business par+cipa+on & IT collabora+on. Single model- driven design environment enables rapid playback, deploy, +me- to- value. High scalability and availability enabled by the embedded WebSphere Applica+on Server. Exploits proven power of SOA- based process automa+on, integra+on, and reliability. Unified tools & repository support large- scale sharing, versioning, and reuse of assets. Process Center centralizes process deployment visibility and control across all environments. Built- in process monitoring and analy+cs simplify effort of process op+miza+on. Real- +me control of tasks allows you to improve process outcomes while in- flight. 25

26 IBM BPM Offers Simplicity IBM Business Process Management Single model-driven design environment enables rapid playback, deploy, time-to-value. Simplified, easy-to-use tooling enables full business participation & IT collaboration. Instant Playback Execute Collaborative platform Repeatable & iterative development cycle What you model is what is executed Design Process Center Shared Model Optimize Shortened cycle of development Decrease maintenance workload No code approach 26

27 IBM Business Process Management Powerful BPM Enabled by Advanced SOA Capabilities Enhancing IT productivity while increasing agility with IT Driven BPM Runtime for straight-through processes Advanced process automation Transaction integrity Failure and error recovery Inherits qualities of service from WebSphere Application Server platform Advanced clustering and failover capabilities Single set of administration tools Integrated, open standards-based ESB Providing a flexible connectivity infrastructure for integrating applications, data and services Runtime Flexibility Modify execution of in-flight process instances 27

28 IBM Business Process Management IBM BPM Supports Full BPM Lifecycle Governance Unified BPM asset repository and control center Makes is easy to share and version processes and service assets Team-oriented development of multiple projects Concurrent editing with merge-less development, simplified snapshot versioning, and back-in-time views. Centralized installation and tracking of process application versions On any IBM Business Process Manager test or production server or cluster With optional one-click migration of in-flight processes Integrated design time experience 28 Makes it easier for a multi-user team to define everything needed for a process application Including integration services developed by the integration developer

29 IBM Business Process Management IBM BPM Offers Visibility and Optimization User recommendations prompt iterative enhancements Optimizations through: Real-time scoreboards Provides out-of-box visibility into work-in-progress, along with the ability to take corrective action if necessary Integrated Performance Data Warehouse Automatically correlates performance event streams directly back to the specified metrics of the process model driving execution. Process Optimizer 29 - Detects bottlenecks and violations of performance thresholds and displays them directly upon the process model diagrams using visual heat map overlays. - Get insight into root causes of process performance by clicking into any part of a process heat map to view underlying in-flight process status, or historical audit trails. - Candidate for process optimizations can be simulated and compared against historical benchmarks, with heat map overlays to show improvements or degradations.

30 IBM Business Process Management The IBM BPM Strategy Supporting All BPM Solution Patterns Line-of-Business Driven, Rapid Implementation, Low Entry Point IBM Business Process Manager Express and Standard Editions Straight-Through Processing, Integration Requirements, IT Driven IBM Business Process Manager Standard and Advanced Editions Event-Driven BPM WebSphere Decision Server WebSphere ILOG JRules BRMS And WebSphere Business Events 30

31 Agenda IBM Business Process Management Current Business Process Management Landscape The IBM BPM Strategy IBM Business Process Manager v7.5 The Value Proposition for Business and IT Leveraging Existing Investments in IBM BPM The BPM Adoption Model 31

32 IBM Business Process Management How do existing BPM customers move onto the Unified Platform? Single, comprehensive platform that scales from project to program Built-in process monitoring & analytics Unified BPM asset repository and control center for easy sharing, versioning, and governance Added simplicity and ease-ofuse Powerful, robust embedded WebSphere Application Server Adds: Richer, more flexible Business Space for human interaction Powerful integration and orchestration of enterprise services Easy migration path from WLE and Teamworks Full backward compatibility with existing assets Adds: Powerful way to quickly create process UI through coaches Flexible change management through rapid playbacks Easy migration path from WPS Full backward binary compatibility WebSphere Lombardi Edition 100% preservation of Customer s investment WebSphere Process Server Entitled to IBM Business Process Manager Standard Upgrade path: Standard to Advanced Configuration 32 Entitled to IBM Process Server Advanced and IBM Integration Designer Upgrade path: trade up to Advanced Configuration by buying Process Center and Process Designer

33 Agenda IBM Business Process Management The Current Business Process Management Market The IBM BPM Strategy IBM Business Process Manager v7.5 The Value Proposition for Business and IT Leveraging Existing Investments in IBM BPM The BPM Adoption Model 33

34 IBM Business Process Management Navigating Your BPM Journey IBM offers the fastest and most cost effective approach to successfully navigating your BPM journey. Journey Stage Identify Business Challenge & Value Succeed with an Initial Project Establish a Program Adopt within LOB/Enterprise Goals & Context Established business priorities & objectives. Build a plan for your BPM/BRM skills & potential. Deliver your first solution successfully Build foundational platform skills. Use early win to foster new adoption. Increase scope & impact of mission. Establish critical mass of platform skills. Establish governance & delivery consistency. Line-of-business / Enterprise focus. Align strategy and execution goals. Mature platform skills & solution discipline. Days Weeks Months Years Solution Service Offerings Discovery Workshop Process Improvement Visioning & Roadmap Training Quick Win Pilot Solution Mentoring Solution Implementation Solution Checkpoints COE Design / Execution Business Process Strategic Planning Business Transformation Program On-Demand Consulting Assistance Capability 34

35 IBM BPM In Action " Simplicity with Sophistication " Engagement with business and IT " Repeatability across BPM projects and programs 35 BP Simple Build BP Simple Diag BP Collab BP Tour BP Doc Tour BP Analysis BP Exports ILOG Short ILOG 1 BP > AE ILOG 2 Designer AUDIO Confidential PPortal AUDIO Optimizer AUDIO Process Designer Process Portal OF Optimization WLE Collab Coach BFS BD Search Snap Design Snap Deploy OF BPD QS BFS OF BPD XL OF Full BFS

36 IBM Business Process Management Hindi Russian Traditional Chinese Thank You English Gracias Spanish Thai Arabic Merci French Obrigado Brazilian Portuguese Grazie Italian Simplified Chinese Danke German Tamil Japanese Korean 36

37 Backup Slides IBM Business Process Management Integration Designer Screenshots 37

38 IBM BPM V7.5 In Action From Integration Designer è Process Center è Process Designer 38 Confidential

39 IBM BPM V7.5 In Action Integration Designer Snippets 39 Confidential

40 IBM BPM V7.5 In Action Integration Designer (Classic WID) 40 Confidential