Advanced Solutions. Benefits Guardianship Program. Sustaining the Benefits of Advanced Software

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1 Advanced Solutions Benefits Guardianship Program Sustaining the Benefits of Advanced Software

2 Honeywell s advanced solutions give companies the edge they need to succeed. Improving the process to enhance efficiency, safety and reliability, we help you build better businesses. The Benefits Guardianship Program supports you, and as a foundation for all of Honeywell s aftermarket services, it ensures advanced applications stay current and effective to keep your business ahead of the competition. Honeywell is committed to ensuring customers get long-term value from their investments. As part of our ongoing effort to ensure that no customer is left behind, Honeywell s Aftermarket Services for Advanced Software Solutions ensure technology remains current and performance is optimized so investments continue to deliver tangible value year after year. Lean on us: Aftermarket Services for Advanced Solutions S A F E T Y CHANGE OPTIMIZE MAINTAIN ADVANCED SOLUTIONS E F F I C I E N C Y R E L I A B SUPPORT I L I T Y We join forces with our clients before their advanced software investment is delivered, to ensure that benefits of their software can be sustained in the long-term. The consideration of support and maintenance at the outset builds a partnership between Honeywell and our clients that can bring key benefits to our clients business, including a lower total cost of ownership, optimized performance to deliver sustained benefits, integrated change management practices, and improved knowledge management for the retention of valuable skills and expertise. All of Honeywell s Aftermarket Services are built on the industry recognized ITIL framework the most widely adopted approach for IT service management in the world. Both reactive and proactive services from Honeywell ensure the highest level of reliability, efficiency and safety. MAINTENANCE Keeping advanced software up-to-date, secure and reliable during day-to-day operations. SUPPORT Services and troubleshooting over the lifetime of the application to respond to and resolve unexpected incidents and problems. OPTIMIZATION Ensuring configurations respond to changes in the process or plant so the applications continue to provide benefits through cost savings, enhanced performance, improved capacity and availability. CHANGE MANAGEMENT Understanding future requirements and the safeguards required to future-proof your investment, including new technologies, applications, hardware and training. Honeywell can work in partnership with you to leverage your in-house resources and objectives to provide the most appropriate and effective support service. From our market-leading reactive maintenance and support services under the Benefits Guardianship Program to proactive performance monitoring services under Benefits Guardianship Program Plus. We also have the expertise and capabilities to provide complete outsourced managed services, running, monitoring and maintaining the application for you.

3 Benefits (as % of original) Advanced applications can bring immediate benefits to process efficiency and significant gains in profitability. However, proper monitoring and maintenance are needed to maximize and sustain long-term returns from investments in technology. Keeping your applications delivering Benefits Guardianship provides premium services to extend the payback period from advanced solutions through complimentary access to the latest software releases. Telephone support provided by experienced expert engineers helps to quickly resolve most application or performance concerns. Maintaining applications performance up to five times better than where there is no service program, and twice as effectively as traditional maintenance programs, Benefits Guardianship keeps applications delivering for longer. Customers can also build on the program by adding Benefits Guardianship Program Plus (BGP Plus) proactive maintenance or BGP Performa or BGP Optima outcome based managed service programs for even greater results. In-depth Expertise for a More Effective Workforce Benefits Guardianship goes beyond traditional support to help businesses overcome difficulties sourcing the right skills for ensuring smooth operations and continue delivery of enhanced results. Talking Your Language for Quicker Resolutions Telephone support services are the central offering of the Benefits Guardianship Program. Built on the bedrock of experience, BGP support engineers all have both application and domain expertise. Coming from years of working hands-on with the tools in the field, they offer context-specific advice and support tailored to your industry. Higher levels of industry expertise means quicker and more effective troubleshooting, with more problems solved the first time. Frontline engineers solve about 90 percent of all incoming queries and problems without escalation to keep you up and running. For certain critical applications, BGP also offers 24/7 emergency support Time (months) No Maintenance Basic Maintenance Reactive Maintenance Proactive Maintenance Opportunity Assessment *Indicative from past experience As well as delivering online portals, key document updates and patches found in traditional software maintenance and support services, BGP gives customers access to a range of preferential benefits: Complimentary software updates both minor updates, and major new releases. An enhanced online knowledge base, featuring FAQs, best practices and case studies capturing knowledge from throughout the industry Premium telephone support services with experts from your industry.

4 Improve planning and management of upgrades, all BGP customers enjoy immediate access to all upgrades, including major new releases. Assuming a major upgrade every three years, savings on applications can amount to 40 per cent over the period. Giving you more support More Effective: Maintain performance levels of Advanced Application software. More Expertise: Online access to a comprehensive knowledge base and telephone or support from engineers with in-depth experience in your industry. Refreshingly effective: Less disruptive migrations A Suite of Services The Benefits Guardianship Program includes a range of services to keep applications delivering: Telephone assistance Keeping applications up-to-date with fresh patches, upgrades and minor updates, BGP reduces disruption when migrating to major new releases, while helping customers spread the costs of migration and maintenance and plan effectively with a A Comprehensive Service Honeywell s project execution includes a formal handover of all technical documents, such as As-builts, from the project team to the support teams, to ensure ready access to all pertinent information of each More Efficient: Cut the cost of on-demand maintenance and enjoy upgrades to the latest versions that help you plan and spread the costs of migration. More Cover: Worldwide coverage through Honeywell s support channels, including Online Support and Global Technical Assistance Centers. Online support regular fee, renewed on an annual basis. customer s specific implementation. Critical software patches Software upgrades/updates Documentation updates A monthly newsletter Keeping You Current, Keeping You Safe Continuous updates mean users always enjoy applications latest functionality and ensure better protection against threats to cyber security. Customers can be confident of running the latest software supported by current operating systems and benefiting from BGP services are also tightly integrated with Honeywell s Solution Enhancement Support Program (SESP) for hardware and software support of automation and control systems. Whenever possible, Benefits Guardianship programs and traditional SESP will be combined into a single customer support contract, for easier, effective contract management. More Secure: Keeping software fresh for improved protection against cyber threats. More Options: Further enhance support by adding BGP Plus or BGP Performa and Optima to the BGP base service. ongoing support from both Honeywell and the operating system developers. BGP means applications deliver better results and peace of mind.

5 For More Information To learn more about Honeywell s Benefits Guardianship Program, visit or contact your Honeywell account manager. Honeywell Process Solutions Honeywell 1250 West Sam Houston Parkway South Houston, TX Honeywell House, Arlington Business Park Bracknell, Berkshire, England RG12 1EB Shanghai City Centre, 100 Junyi Road Shanghai, China BR ENG June Honeywell International Inc.