Langara College. Information Technology. IT Info-Session May 2016 INFORMATION TECHNOLOGY

Transcription

1 Langara College Information Technology IT Info-Session May 2016

2 Agenda IT Strategic Plan IT Governance IT Service Desk New Building Update A/V Updates Project Updates ESSSE & Telephone Upgrade KCS Windows Migration & O365 Update Service Packs

3 Improved alignment with college vision categories Improved strategic and tactical management within IT Maintenance windows 18 months ahead for planned outages IT Strategic Plan Next Steps: Presentation of plan at Langara Council Next revision of plan Presentation of final plan across Langara

4 IT Governance Improved IT governance and transparency Kick-off meeting for IT Governance & Advisory Committee held in December 2015 Second meeting held in April, 2016 Dan Thorpe appointed as Co-Chair Terms of Reference approved

5 IT Service Desk Stats Requests Submitted to IT 19, In the last 6 months, we ve received 10,298 requests!

6 IT Service Desk Location Change 2 service desks until June 1 A104 Library A104 Service Desk will be closed down June 1 Library will be the new permanent Service Desk location

7 New Science & Technology Building - Update August 2016: IT gains access to building 30 days to complete all work Network installation A/V install September 2016: occupancy and opening of building All IT hands on deck to complete installation for Fall 2016 semester

8 AV Updates Recent Accomplishments: Upgraded monitors on wheels Implemented BOSE powered speaker system for events Customized COW for library use and loan out Upcoming advances: Instructional videos to become available on IT site New lighting system in A130 Evergreening 20 Classrooms Upgrades to 4 theatres & 5 computer labs

9 Lectern Prototypes Standard lectern in new building Will eventually replace old lectern User group and faculty feedback has helped with testing and fine-tuning Available for viewing in C265 and in room L303 & L304 Benefits: Newer technology More versatility Monitor on arm Touch panel

10 Computer Lab Enhancements 2 Dual purpose labs now operational - L303/L304 Hybrid desks to support easy transition from classroom to full computer lab Contact: Alexander Goldman agoldman@langara.ca

11 A247 Mac Lab Upgrades Mac Lab A247 has now been upgraded to new imacs April 2016 Online employee imac sale All computers sold out within 30 seconds

12 Project Status Project / Initiative Health February May Last Change Risk Risk Description ESSSE 60% 80% Disaster Recovery Planning underway Windows Desktop Infrastructure 30% 100% Complete O365 and Calendar 0% 20% Design drafted Resource availability Spring Service Pack 20% 100% Released to users Summer Service Pack 0% 15% In progress Telephone Upgrade (VOIP) 70% 100% Phone implementation completed PCI Compliance 50% 50% Analyzing solutions for CS Resource availability Classroom/Lab Enhancements 80% 100% Complete Knowledge Management (KCS) 15% 20% Vendor selected New Building Technology 10% 20% IT/AV/Network Planning Time Banner Upgrades 0% 10% Work Underway IE CRM 0% 25% Vendor Selected. Planning implementation

13 Upcoming Projects International Education CRM (Customer Relationship Management) in progress Banner Upgrades in progress Project Domino Network, A/V & Client Services work for the New building & other building moves and renovations

14 ESSSE Project Essential Systems Stabilization and Security Enhancements 7 essential systems identified Banner SSB and INB, Luminis portal, Room Booking System (Schedule Expert), Account provisioning, Lab and desktop software, College phone system Banner Upgrade to Oracle 12c completed Luminis Hardware and software upgrade completed Schedule Expert Upgrade completed College phone system Implementation Completed Planning underway for enhancements and disaster recovery plans for: Enterprise Risk Management The College Website Account provisioning Lab and Desktop software

15 Telephone Upgrade Project Success Implementation of new phone system completed! A key initiative of the ESSSE project All phones on campus have been replaced Installation from mid-february until the end of March Click here for information on the new Phone System Over 1,000 new phones deployed Installation led by co-op students If you haven t received a new phone or are having issues with your phone, please contact the IT Service Desk at ithelp@langara.ca

16 KCS (KnowledgeCentered Support) Leverage Knowledge Centered Support (KCS) methodologies Unify knowledge management for Service Desk. Share IT know-how with students and employees via on-line self-serve portals (future) Pilot phase completed Right Answers selected as vendor

17 Windows Migration Update New desktop management infrastructure New desktop images & desktop devices New Windows 8.1 template created Plans for Windows template to be deployed to employees soon Desktop deployments will happen over the next 12 months

18 Project O365 Update and Calendaring - to replace SunOne and Zimbra (for employees) Project implementation beginning soon Migrate Zimbra Users by September & SunOne users by end of year

19 Service Packs Spring Service Pack released and key items complete: SSB Faculty evaluations Continuing calculations Division Assistant class list access for SRI surveys Starting Summer Service Pack: TranscriptBC update HR changes Changes to registration priority

20 Q & A