STRATEGIC PLANNING FORM GOALS, ACTION PLANS, ASSESSMENT

Transcription

1 Program/Unit /Area: Information Technology and Institutional Research STRATEGIC PLANNING FORM GOALS, ACTION PLANS, ASSESSMENT Preparer: Bina Isaac FY Program Goal Unit Goal X Area Goal (Check Appropriate Box) Supervisor: President Patton College wide Goal 1. Ensure student success by providing technology support Goal 1, Obj. 3; Empower users with research and data Goal 6, Obj., Promote new technology and technology training Goal 4, Obj. 5 Goal # Obj # Objectives Responsible Unit/Area Provide support to the new CAD, Student Services, Dining Hall and Nursing labs ITIR 1. Implement Windows 7 in the lab environment to provide students with latest technology 1.3. Improve Helpdesk support 1. Customize the Research web page to meet users needs ITIR 2 Collaborate and support key personnel on the BSI and BRIC projects 3 Create standard and custom reports 4 Collaborate with end users to submit reports and data on time to federal, state and county agencies Implement the new Spam Server ITIR 3.2 Support all new technologies implemented by Bond construction in the new buildings 3.3 Offer training classes in EMS and for any custom programs 3.4 Deploy Office Communicator, Extended SSLs and Windows Live Meeting Obj # Action Plan # Action Plan (What specific steps will you take to implement your goals and objectives) Responsible Unit/Area Collaborate with Bond staff in purchasing the district standard equipment and end users in customizing the hardware and software ITIR & Bond Work with individual lab coordinators/deans and do the Windows 7 upgrade as needed ITIR Secure additional assistance and realign Helpdesk functions to improve services ITIR

2 1 1.1 Get input from users and design the research web page to meet their needs ITIR 2 1 Work with the vendor in the design, analysis and customization of the surveys and data warehouse project ITIR & ITP 2 2 Collaborate with the end users to meet their needs via training and reports generation specific to this project (BSI) ITIR & BSI Perform technical systems analysis ITIR Empower users to create their own reports or assist them with their custom reports ITIR Train IT staff to submit reports to external agencies accurately and on time ITIR Collaborate with end users to get the data input needed for data submissions for external agencies ITIR Monitor the new Spam server and customize it to COD ITIR Provide support to increased core infrastructure that is necessitated by the increased technology in the new buildings ITIR Provide ongoing customized training for specialized software as it related to research ITIR Implement new technology as needed by department and divisions ITIR Goal # BACKGROUND/JUSTIFICATION FOR EACH GOAL - PLEASE COMPLETE

3 1. 3. Why should this goal be done? As part of the Bond projects, several academic student and general purpose computing labs were planned. As a service division ISIR will be supporting these labs and technology to expand opportunities for student learning and student services. Windows 7 will be implemented to keep up with the technology. With the growth in student enrollment and programs, the associated technology needs have increased. The increase in timely Helpdesk support will greatly assist in meeting those needs. Research and data are very vital to our organization to make informed decisions. With major projects such as Educational master plan, Technology master plan, Facilities master Plan, Grants agenda, reports needed for external agencies, data is needed. By creating a user friendly research web page, empowering the users to create their own reports and by standardizing several regular reports, data can be made readily available. The college has been inundated with spam and malicious attacks. Also, the existing spam server is several years old and obsolete. It is vital that we implement an up to date spam server to combat the onslaught of spams. The Bond projects have initiated several new technologies. The warranty is only for one year and the IT staff has to take over the support of all hardware and software in all new buildings. With Research agenda and job functions being integrated with IT, it is very important for IT to provide the associated training to the campus community on software such as EMS (Enrollment Management System) to fully utilize and manage the data. Also, to keep up with the technology, the IT division will continue to deploy new technology to the campus community. Will this goal benefit other areas of the college? If so, how? Yes, the support of the new labs will impact Business Division, Student Services, Nursing, and Student Activities. The implementation of Windows 7 will impact all the labs. The reorganization of the Helpdesk will impact the entire District to provide additional services. Definitely, yes. Data is vital for key decision making all areas of the District. By providing data in various forms (web, reports, etc.) and by providing training to extract the needed data, we will be empowering the users to be self sufficient. The new construction has provided us with an opportunity to have the latest technology in our classrooms that benefits the entire District as classes are held all across the campus. IT will not only support this technology but also provide the necessary training.

4 Will this goal impact or require accommodations from other areas? If so, how? Yes, accommodations from DSPS and the various Divisions. We need to comply with the DSPS requirements and the needs of the various Divisions. Users need to inform us their data needs and requirements so that It can customize it to their needs. Users must be receptive to new technology as well as attend the training provided by IT for the project to be successful. Does this goal fulfill a legal or accreditation mandate? If so, how? Some of the reports such as FTES, ARCC, IPEDS, MIS, etc. are required reports and they need to be filed on time for funding and good standing. We have to keep up with new technology so that we will get the appropriate support from the vendors Does this goal address a safety issue? If so, how? Resources Requested for Action Plans Action Plan # Staff/Faculty Operations Equipment Facilities TOTAL Network $ 70, Support Specialist 1.1 IT staff $ IT Staff $ 1.1 ITIR staff Server & Dundas Software $ $ 3800

5 1 ITIR staff & BSI Software/Hardware $ staff 2 ITIR staff $ 3.1 ITIR staff and $ end users 3.2 Research $ 70,000 Specialist 4.1 ITIR staff $ 4.2 ITIR staff and $ end users ITIR staff Software licenses/appliance $ 23,000 (Bond funds) 3.1 ITIR staff $ ITIR staff $ ITIR staff $ TOTAL REQUESTS $173,000 Goal # Assessment (how will you measure the success of your goal) and Indicators (the specific information that will be collected) Who is Responsible? Assessment Interval (When will you measure?) Method of Assessment (How will you measure?) Target Result (What will change and by how much?) Indicator (What are you measuring?)

6 1. ITIR staff/bond/end users ITIR staff/end users As soon as the new labs are operational, Windows 7 implementation project is completed and Helpdesk functions are realigned. Periodic Review/End of Semester Meetings with lab Coordinators/Deans Ed Tech Reports Input from Data Advisory Committee, Deans and VPs and President Additional computers for student use to facilitate in the teaching and learning process both open labs and custom labs; additional helpdesk support that is timely and customer oriented; newer and up to date software that is supported by vendors User friendly web page, availability of standard and custom reports as needed, submission of all mandatory reports and assistance with surveys, training on how to use the query tools, interface with the vendor who is customizing the data warehouse and surveys for the BSI project. Measuring the completion of the labs hardware and software installed and maintained; measuring that all appropriate labs have the latest operating system upgrade so that they will get the timely virus patches; measuring that end users get the appropriate helpdesk support for media, computers and VoIP Users ability to get the data to make informed decision. Accessibility of tools such as query tools, survey tools to get the data. Appropriate training on how to use the tools.

7 3. ITIR staff Surveys at FLEX and at Technology Institutes Surveys and formal and informal meetings at Deans meeting and other advisory meetings, Ed Tech and DAUG committee meetings. User awareness, user accessibility to data and information and user s sophistication on technology use on the various tools such as Informer, EMS, Excel pivot tables, etc. Measuring how much users are empowered to access and retrieve their own data via standard reports and articulate their needs so that ITIR staff can create custom reports. For CPC use only: CPC Initials Approved contingent on available funding Approved w/no funding Re-submit with noted changes t approved COD PLANNING FORM FY09-15 Dec, 2008