Responding to the changing NHS customer

Transcription

1 Responding to the changing NHS customer Andy Clarke Head of Marketing and E-Commerce Supplier Partnership Workshop 24 September 2013

2 Market Insight NHS Asks Controlling cost Reduction in variation Purchasing consolidation Cost out Cost down Greater transparency Innovation of service provision Compliant savings Our response Our response Facilitating NHS trust commitment and aggregation Demand management through inventory control Greater reach into the community supply chain to reduce total cost Relationships with procurement partners Focussed partnerships with clear accountability and outcome Procurement service providers to be focussed on removing duplication and improve communication Our response Focussed business relationships with long term plans Improve contract launch and savings messages Work with suppliers / NHS trusts to define our role in clinical engagement

3 Programme 1 - Commitment and Aggregation Enabling - reduce variation / duplication / cost out Facilitating a partnership, enabling commitment to volume and cross trust collaboration Programme boards governance Procurement Category strategies which centre on clinical engagement, financial control and total cost. Review partnerships and delivery Clinical and commercial strategies Committed volume under NHS Supply Chain frameworks Aggregation of volume through supporting cross trust collaboration Transformational Change Selecting the most appropriate procurement method Supplier engagement on how to drive best outcomes Enable transformational change Committed volume create value Cross trust collaboration Changed working relationships Programme boards and programme management Clinical stakeholders as accountable members MOU with procurement service providers

4 Programme 2 - Community Supply Chain Enabling - cost out / reduce variation / service innovation Social Enterprise Community trusts Third sector providers AQP Integrated Trusts Combining the NHS pound Providing transparency Providing systems to manage demand placing Reporting of spend by budget code Controlling cost and demand Social enterprise Community trusts Third sector providers AQP Integrated trusts Providing supply chain solutions Stakeholder engagement Financial Director Community Operational Directors Heads of Services

5 Programme 3 - Inventory Management Enabling - cost out / reduce variation Strategic objectives Program description Improve supply chain efficiency within trusts to reduce wastage and unnecessary consignment stock at trusts and drive savings Enable the final mile supply chain within the trust environment to drive benefits/visibility throughout the supply chain through better stock management and ordering decisions Support the uptake of NHS Supply Chain demand capture systems (edc) End-to-end processes, IT systems and visibility for acute and community sectors from supplier to final customer. Deploy supply chain consultancy services to the NHS, supporting change management Continue to deploy edc materials management into trusts to support insight of volume Deploy edc Gold (consignment stock management) into trusts to control high value product categories Develop change management capability to support trusts with implementation of supply chain improvement programs Develop improved information linkages from point of demand (trust end user) through to suppliers. Source: NHS Supply Chain Strategy 2020 team

6 Customer quotes Time freed up for senior staff can (now) be spent on training and support for junior members of the team and means that they have more time available to be in theatres. The expiry report allows us to define when we need to contact suppliers to advise them that short dated items need to be exchanged. Ordering implants via edc Gold has been a great step forward, not only as it used to consume a great deal of time stock control and inventory levels can be policed more easily and proper rotation of stock is guaranteed. It has made a very positive change in the way theatre runs.

7 Commercial Contract Launch Project Process improvement review and improvement of the current commercial contract launch process Governance improved internal governance and ownership Metrics and reporting implementation of a new internal tracking tool Customer experience reviewing the positive/negative impact on customer on launched contracts. Communications a communications review is currently underway to optimise tools, channels and timing Training and education - development of company wide training plan.

8 Summary The NHS procurement community will evolve to meet the NHS financial and transformational challenge NHS Supply Chain must be focussed on the customer and how we change to support the changing demands upon us Our focus will be on greater communication of savings opportunities, driven by cost down, cost out, aggregation and supply chain solutions It is essential we work with suppliers to combine effort, develop improved clinical engagement and have a joined up offer to the NHS.

9 Thank you Visit us online: Twitter: #supplierworkshop